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Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-03-15 Lisa Slevitch
The Kano model has been widely applied in multiple disciplines, particularly in product or service development and optimization. Although the original categorization framework remains the most applied, modifications and new approaches have recently been developed. Yet, most of the hospitality and tourism studies continue to use the original Kano method when newer and superior methods are available
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Elegant With Leisurely: Luxury Tourism Consumption and Brand Love Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-03-12 Edward C. S. Ku, Shu-Hua Wu, Tzu-Ching Lai
This study examines how the prestige sensitivity, uniqueness, and vividness of tourism products affect brand love through luxury tourism consumption; likewise, it explores the moderating effects of perceived product fit diagnosticity and peer influence on brand love. We developed our proposed research model from a theoretical background. Using a partial least squares regression model, we analyzed 213
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The Best Experiences Cannot be Planned: The Effect of Maximizing Vacation Planning on Consumer Satisfaction and Well-Being Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-03-07 Ondrej Mitas, Olivia Niemeyer, Jaime Kurtz
Maximizing theory differentiates between individuals who accept minimally sufficient purchase options and those who strive to maximize their value for money. Maximizers are less satisfied with their decisions and suffer diminished subjective well-being. We analyzed 376 questionnaires and conducted 12 interviews of working Germans to extend maximizing theory to vacations, which are more complex, experiential
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Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-03-01 Hyejo Hailey Shin, Vincent Wing Sun Tung, Miyoung Jeong
Due to the stretched capacities of human staff, consumers are increasingly placed in situations where they are “required” to use technology amidst their travel experiences, despite potential service failures in robotic technologies. Yet, research into how robotic service failures could potentially spill over to consumers’ brand experiences, robot experiences, and adoption intention remains unexplored
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Beyond the Plate: Exploring the Experiential Values of Meal Sharing Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-26 Cindy Yoonjoung Heo, Bona Kim
Most research on hospitality management emphasizes the significance of customer experience, primarily focusing on the interactions between service providers and customers. However, the emergence of a sharing economy has extended service provision beyond traditional interactions. This study focuses on the importance of customer experience in the context of peer-to-peer (P2P) service transactions. It
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Unlocking the Transformative Power of Hospitality and Tourism Experiences: Towards Theoretical Syntheses and Research Agenda Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-26 Laurie Wu, Alei Fan, Yuansi Hou, Wei Wei
Hospitality and tourism experiences have impeccable capacities of transformation. Drawing on the experience advantage literature, the current research highlights the needs-based mechanisms through self-esteem, autonomy, meaningfulness, and relatedness in understanding the transformative power of hospitality and tourism experiences. Through a synthesis of past literature, we first synthesize how these
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Investigating the Formation of Ethical Animal-Related Tourism Behaviors: A Self-Interest and Pro-Social Theoretic Approach Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-21 Pipatpong Fakfare, Noppadol Manosuthi, Jin-Soo Lee, Sang-Mook Lee, Heesup Han
Grounded in the theory of reasoned action, this research aims to integrate self-interest and pro-social motive variables to identify the effective conditions that influence tourists’ ethical behaviors when participating in animal-related tourism activities. Innovative statistical methods, specifically Generalized Structured Component Analysis Measurement Errors Incorporated and Necessary Condition
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Artificial Intelligence in Hospitality and Tourism: Insights From Industry Practices, Research Literature, and Expert Opinions Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-14 Hyunsu Kim, Kevin Kam Fung So, Seunghun Shin, Jing Li
Given that artificial intelligence (AI) is significantly transforming businesses, it is crucial to examine how AI will change the future of the hospitality and tourism industry. By integrating multiple data sources (i.e., practitioner literature, research literature, and expert opinions), we suggest three trends constituting opportunities and challenges (AI applications in different business sectors
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Nonlinear Reward Gradient Behavior in Customer Reward and Loyalty Programs: Evidence From the Restaurant Industry Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-09 Woo Li Ko, Tae Ho Song
Reward programs offer rewards, and with further progression toward these rewards, customers become more motivated. This acceleration is called a reward gradient. This study proposes prospect theory as the underlying mechanism of the reward gradient and suggests a nonlinear relationship between motivation and progress level (low vs. middle vs. high). A numerical simulation based on the mathematical
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Interdisciplinary Approach to Tourism Demand Modeling: Quality of Life Indicators Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-08 Adiyukh Berbekova, A. George Assaf, Muzaffer Uysal
Tourism demand modeling remains a critical issue in tourism research and practice. To date, demand studies have predominantly focused on economic variables to explain tourism demand. While this is well established, recent research demonstrates the importance of not limiting demand specification to economic variables only. This study proposes an interdisciplinary approach to tourism demand by incorporating
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When Social Media Influencer Endorsement Backfires: Unpacking Fallout From Explicit Endorsements Across Brand Equity Levels Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-08 Bobbie Rathjens, Aili Wu, Lu Zhang, Wei Wei
By applying the two-step flow theory, this research examines if the level of brand equity impacts consumers’ attitudes toward social media influencers and consumers’ visit intention, and if influencers’ recommendation type plays a moderating role in the process. This research employs a scenario-based experimental design. Study 1 examines the main effect of brand equity on consumers’ attitudes toward
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Objective Measurement of Experiences in Tourism and Hospitality: A Systematic Review of Methodological Approaches and Best Practices Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-08 Yeqiang (Kevin) Lin, Ondrej Mitas, Ye (Sandy) Shen, Marcel Bastiaansen, Wim Strijbosch
Understanding the complex and dynamic nature of experiences requires the use of proper measurement tools. As interest grows in the objective measurement of experiences within tourism and hospitality, there is an urgent need to consolidate and synthesize these studies. Thus, this study investigated prevalent objective measurement techniques via a systematic review. We analyzed physiological measures
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Smart Service Interactional Experience for Family Travelers: Scale Development and Validation Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-02-08 Tingting Zhang, Lu Lu, Oscar Hengxuan Chi, Can Lu, Cihan Cobanoglu
This study explores the key features of the smart service interactional experience (SSIE) and develops and validates a scale based on the perspectives of family travelers. Through multiple stages of qualitative and quantitative investigations using U.S. and U.K. samples, this study identified eight distinct features of SSIE: efficiency, ease of use, learning, socialization, newness, safety, flow, and
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Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-28 Eun Min (Min) Hwang, Seonjeong (Ally) Lee, Tiffany S. Legendre
Increasing operational transparency offers customers the opportunity to observe the labor and efforts of service staff in the service production and delivery process. This study explores the impact of service design on customers’ affective, cognitive, and behavioral responses. This study first investigates the effects of operational transparency on customers’ brand evaluation and purchase intention
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How and Why Commitment-Focused Hospitality Employee Recognitions Attract Growth-Minded Job Seekers: An Inspiration Theory Perspective Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-28 Peihao Wang, Laurie Wu, Sean McGinley
Applying inspiration theory, this research contrasts the effect of commitment- versus achievement-focused social media employee recognition on growth- versus fixed-minded job seekers’ perceived organizational attractiveness and job pursuit intentions. Results across two studies show that growth-minded job seekers exhibit significantly higher levels of perceived organizational attractiveness and job
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Tourism and Hospitality Forecasting With Big Data: A Systematic Review of the Literature Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-28 Doris Chenguang Wu, Shiteng Zhong, Ji Wu, Haiyan Song
Empirical research has shown that incorporating big data into tourism and hospitality forecasting significantly improves prediction accuracy. This study presents a comprehensive review of big data forecasting in the tourism and hospitality industry, critically evaluating existing research and identifying five key research questions and trends that require further attention. These include the lack of
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Measuring Virtual Event Quality (VEQual): Scale Development and Validation Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-08 Sung-Eun Kim, Hyelin (Lina) Kim, Jun-Yeob Kim
Traditional in-person events are becoming virtual or hybrid events with the rise of more innovative platforms. The market for virtual events has expanded considerably, with a concomitant rise in the demand for research on the nature and dynamics of virtual events. However, research on virtual event quality (VEQual) remains in its infancy, lagging behind the industry’s rise and resulting in a lack of
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What Triggers Customer Curiosity? Exploring the Role of Branded Content Experience Design on Customer Response Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-03 Seonjeong (Ally) Lee
Various branded content is developed on social media; however, not all branded content stimulates customer curiosity. Based on the uses and gratification theory as a theoretical background, this paper investigates antecedents and outcomes of customer curiosity on social media. Using a self-administered, online survey, data were collected from customers who used hotel social media platforms within the
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The Sustainable Rhythm of Destination Popularity: A Song of Local Well-Being and Lasting Charm Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-03 Hyoeun Kim, Junho Yoon, Juan Luis Nicolau
Destination popularity has long-term effects on the local community’s quality of life and the destination’s attractiveness. This study examines the impact of environmental, economic, and social factors on destination popularity, while introducing a new sustainable tourism index as a novel approach to measuring sustainability in destinations. The study acknowledges that, although popular destinations
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Hotel Inspiration: How the Substantive Servicescape Inspires Customer Satisfaction Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-03 Jianping Liang, Suying Wang, Ben Haobin Ye, Vincent Wing Sun Tung, Ruixia Li, Leilei Guo
Facilitating inspirational experiences for customers is an emerging topic in the field of tourism and hospitality. Based on the Stimulus-Organism-Response paradigm, we proposed novel effects that substantive servicescape has a positive effect on inspiration, which has a positive downstream effect on satisfaction. The present research, including a field survey with customers from 10 three- to four-star
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Traveling to the Danger Zone: Emotional Dynamics and Hermeneutics Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-03 Fanny Manner-Baldeon, Mimi Li
Although emotions have garnered scholarly attention in tourism, an opportunity remains to examine the interplay between different emotions and their implications on tourism outcomes. This multi-method research was carried out in Venezuela and assesses the physiological arousal and cognitive appraisal of emotions. A guided walking tour through Venezuela’s high-risk zones resulted in varied degrees of
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Environmental Practices and Firm Performance in the Hospitality Industry: Does National Culture Matter? Journal of Hospitality & Tourism Research (IF 4.2) Pub Date : 2024-01-03 Hyoung Ju Song, Wei Wei
Addressing a research gap regarding organizational outcomes and financial implications of environmental practices of hospitality firms in culturally diverse locations, this study employed a sample of publicly traded hospitality firms across 29 countries. This study’s primary focus was to explore the moderating influence of national culture on the relationship between different types of environmental
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Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-05-12 Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young (Jacey) Choe, Heather Markham Kim
The effects of various coffee shop attributes on customer satisfaction and brand-related outcomes were investigated. In addition, the moderating role of different service providers (human barista v...
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Impacts of Virtual Reality on Tourism Experience and Behavioral Intentions: Moderating Role of Novelty Seeking Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-05-11 Aixiang Yuan, Jinhwan Hong
Creating and delivering memorable experiences for tourists constitute the essence of tourism and tourism management. Technological developments, such as virtual reality (VR), enable tourists to ach...
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A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-05-10 Xingyu Wang, Xiaolin (Crystal) Shi, YooHee Hwang, Jingwen Yan, Huy (Robert) Gip
Drawing on social information processing theory, this set of studies aims to examine hospitality frontline employees’ sabotage toward customers following workplace mistreatment, namely customer inc...
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Tourism Actors’ Responsible Behavior: A Systematic Literature Review Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-05-09 Sarah Schönherr
Responsible tourism studies have neglected divergent tourism actors’ contribution to sustainable tourism development via their behavior, as well as the impact of recent crises on research. Thus, a ...
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Clean Technology and Food Waste Reduction in On-Site Foodservice Management Companies Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-05-02 Tiffany S. Legendre, Rachel Hyunkyung Lee, Anni Ding, Eun Min (Min) Hwang, Nancy Graves
On-site foodservice management companies serve many people and have been dealing with severe food waste problems. Thus, many companies adopted clean technology to reduce food waste. This study aims...
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Smart Tourism Experience Design in Amusement Parks: A Quality Function Deployment (QFD) Application Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-05-02 Nelson K. F. Tsang, Wai Ching Wilson Au
In the context of extensive smart developments in amusement parks, this study aimed to understand how different smart tourism technologies could be transferred into tourists’ expectations of smart ...
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How Do Customers React to Technology in the Hospitality and Tourism Industry? Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-05-02 Hasan Evrim Arici, Mehmet Bahri Saydam, Mehmet Ali Koseoglu
Growing scientific attention to technology has led to new guidelines for comprehending consumers’ experiences with the technology. Understanding the relationship between technology and consumers is...
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Examining the Impact of the Fear of Missing Out on Museum Visit Intentions Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-27 Abdullah Uslu, Petek Tosun
This study investigates the influence of the desire for continuous learning, fear of missing out (FOMO), involvement, and enjoyment from the virtual travel experience (VTE), on museum visit intenti...
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Unplanned Purchases of Luxury Goods and Experiences Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-25 YooHee Hwang, Minjung Shin, Seongseop (Sam) Kim
Unplanned purchases, such as same-day bookings for hotel stays, are an emerging trend. However, few studies have examined unplanned purchases, particularly luxury hospitality and tourism purchases....
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Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-20 Pin-Chyuan Hwang, Ming-Chuan Han
Addressing the association between proactive vitality management (PVM) and proactive customer service performance (PCSP), this study focuses on how informal field-based learning (IFBL) mediates the...
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Rhinogenic Optic Neuropathy with No Light Perception Secondary to Onodi Cell Mucocele with Visual Recovery after Optic Nerve Decompression Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-13 Noah Shaikh, John Nguyen, Christopher Eric Bailey, Ami Patel, Brian Ellis, Chadi A. Makary
Rhinogenic optic neuropathy (RON) results from ethmoid or sphenoid sinus inflammation or infection causing optic nerve impairment.1 Treatment often requires endoscopic surgery and vision restoratio...
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Stigma and Suicide From the Perspective of Balinese Adults Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-13 Tience Debora Valentina, Firmanto Adi Nurcahyo
Research on stigma toward suicide has grown dramatically but limited is studying in Bali, Indonesia. This qualitative research conducted to explore the stigma and suicide from Balinese perspective....
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High-altitude airship variable-pitch propeller performance analysis at multiple altitudes Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-13 Wang Dongchen, Song Bifeng, Jiao Jun, Xue Dong
To achieve better propulsion performance for high-altitude airships, this paper proposes a variable-pitch propeller design and performance analysis. Propeller surrogate models were constructed base...
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Clinicopathologic features in childhood-onset lupus nephritis with antineutrophil cytoplasmic antibody positivity——a multi-center retrospective study Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-13 Bei Jin, Cheng Cheng, Meizhen Tan, Jun Huang, Lizhi Chen, Zhilang Lin, Shuhan Zeng, Zihua Yu, Yingjie Li, Xiaoyun Jiang
BackgroundPositive antineutrophil cytoplasmic antibody (ANCA) serology in adult-onset lupus nephritis (LN) is associated with more active disease and distinct renal pathology, but data with respect...
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Social Ontology and Evaluation—A Comment on “Framing Evaluation in Reality: An Introduction to Ontologically Integrative Evaluation” Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-13 Robert Picciotto
According to Jennifer Billman, western evaluation bias against indigenous thinking is due to ontological incompetence. If so, the solution she offers (a highly abstract list of criteria) is inadequ...
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Appropriateness of Recommendations Provided by ChatGPT to Interventional Radiologists Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-13 Maxime Barat, Philippe Soyer, Anthony Dohan
Purpose: The purpose of this study was to analyze the answers provided by ChatGPT to various questions in the field of interventional radiology (IR) and compare their correctness to a consensus of ...
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Posterior Cranial Distraction in Craniosynostosis: A Systematic Review of the Literature Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-13 Ibrahim Khansa, Annie I. Drapeau, Gregory D. Pearson
ObjectivePosterior cranial distraction (PCD) is a surgical technique to address craniosynostosis, especially in syndromic patients. The technique has the ability to significantly expand the cranium...
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Gender(ed) violence in neo-authoritarian times Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-04-13 Leticia Sabsay
As conservative and neo-authoritarian tendencies in Europe move across political and geo-cultural borders, we bear witness to a renewed attack on gender and sexual rights. This is a challenge to de...
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Rethinking Metaverse Tourism: A Taxonomy and an Agenda for Future Research Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-03-31 Fiona X. Yang, Ye Wang
The metaverse is expected to be a game changer that starts a new epoch for digital commons and content creation in all aspects of tourism. Both opportunities and challenges will ensue. Current tour...
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A Market Segmentation Study of Solo Travel Intentions and Constraints Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-03-30 Elaine Chiao Ling Yang, Austin Rong Da Liang, Jie Heng Lin
This study provides a market segmentation analysis of the prospective solo travel market based on perceived travel constraints. The data were collected from 1,017 Australian consumers. Using the Fu...
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COVID-19 Research in Hospitality and Tourism: Critical Analysis, Reflection, and Lessons Learned Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-03-10 Antony King Fung Wong, Seongseop (Sam) Kim, Yun Yao (Jennifer) Liu, Nancy Grace Baah
The COVID-19 pandemic has drastically affected everyday life and business. To describe the impacts, 566 COVID-19-related articles were published between January 2020 and March 2022 in 18 hospitalit...
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Sustainability Communication in Hotels: The Role of Cognitive Linguistics Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-03-06 Shaniel Bernard, Imran Rahman, Alecia Douglas
Efficiently communicating sustainability initiatives is critical to generating positive attitudes and pro-environmental behavior in hotel consumers. However, research on the combined effect of vari...
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Disruptive Technologies and Innovation in Hospitality: A Computer-Assisted Qualitative Data Analysis Approach Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-03-03 Minwoo Lee, Annamarie D. Sisson, Rui Costa, Billy Bai
As emerging digital technologies have been used for disruptive innovation and business models, an essential component for hospitality researchers and practitioners is to determine the role of disru...
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Does Central Bank Digital Currency (CBDC) Payment Create The Opportunity For the Tourism Industry? Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-03-01 Jinkyung Jenny Kim, Seongseop (Sam) Kim, Tadesse Bekele Hailu, Hyungseo Bobby Ryu, Heesup Han
This research investigated perceived risks associated with central bank digital currency (CBDC) payment innovations and their effect on travelers’ adoption behavior, considering personal and produc...
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Evolving Landscape of Partnerships of U.S. Destination Marketing Websites: External Hyperlinks From 1999 to 2018 Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-03-01 Florian J. Zach, Rodolfo Baggio, Zheng Xiang
Hyperlinks to external websites are a reflection of partnerships of destination marketing organizations (DMOs). This longitudinal study investigates the external hyperlinks placed on the home page ...
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Environmental CSR, Customer Equity Drivers, and Travelers’ Critical Outcomes: A Stimulus–Organism–Response Framework Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-02-24 Sanaz Vatankhah, Ali Sepehrmanesh, Ehsan Zaeri, Levent Altinay
While environmental corporate social responsibility (CSR) has gained increased attention in sustainable tourism research, little is known about its impacts on customers in the context of the airlin...
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Should We Be More Mindful? The Joint Impact of an Abusive Work Environment and Mindfulness on Employee Well-Being and Turnover Intentions Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-02-24 Wan Yang, Shi (Tracy) Xu
Using social information processing theory, this study aims to examine the relationships among an abusive work environment, mindfulness, employee well-being, and turnover intentions. This study was...
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Rethinking Consumer Agency in Tourism Research Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-02-09 I-Chieh Michelle Yang, Ksenia Kirillova
In the age of global pandemics, increasing geopolitical conflicts, and subsequent restrictions on human mobilities (including tourism), the question of consumer agency in tourism is particularly pr...
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A Systematic Analysis of Diaspora Tourism: Geographical Perspectives and Superdiversity Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-02-03 Adrienne Tingyao Liu, Allan M. Williams, Anyu Liu, Yoo Ri Kim, Pearl M.C. Lin
This review provides novel and timely insights into research in the field of diaspora tourism. The principal originality of this work lies in capturing the full extent and richness of research on t...
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The Greener, the Better? Probing Green Innovation in Pilgrimage Tourism Destinations Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-01-28 Dagnachew Leta Senbeto
This study examines the importance of pilgrimage tourism to green innovation and assesses the factors that influence pilgrimage tourism efforts and implementation to ensure green innovation. The re...
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Cultural Value Orientation and Hospitality Employee Voice Behavior: The Moderating Role of Leader–Member Exchange (LMX) Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-01-23 Allan Cheng Chieh Lu, Dogan Gursoy
This study examines the effects of three cultural values, namely long-term orientation, collectivism, and uncertainty avoidance, on two types of employee voice behavior: promotive and prohibitive. ...
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Psychological Well-Being in Tourism Live Streaming: A Grounded Theory Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-01-20 Aojia Zhang, Honggen Xiao
Tourism live streaming (TLS) is an emerging integrated media and digital platform for real-time spatial–temporal synchronous interactions. This study presents a grounded theory analysis of TLS part...
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The Influence of Time Orientation on Infection Risk Evaluation: Moderating Role of Public Health Crisis Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-01-16 Lawrence Hoc Nang Fong, Sunny Sun, Irene Cheng Chu Chan, Rob Law
The outbreak of COVID-19 has offered a painful lesson to the stakeholders of the travel and hospitality industry. To speed up the recovery of the industry, practitioners need to better understand t...
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Green Marketing Versus Demarketing: The Impact of Individual Characteristics on Consumers’ Evaluations of Green Messages Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-01-13 Xiaolong Shao, EunHa (Lena) Jeong, Xingyi Zhang, SooCheong (Shawn) Jang
Green demarketing is defined as a marketing technique that promotes a brand as environmentally friendly and health conscious by moderately lowering product consumption. Even though the influence of...
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Tourism Demand Interval Forecasting Amid COVID-19: A Hybrid Model With a Modified Multi-Objective Optimization Algorithm Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-01-13 Jianzhou Wang, Lifang Zhang, Zhenkun Liu, Xiaojia Huang
A hybrid tourism demand interval forecasting system is proposed consisting of two parts: the construction of forecasting interval based on lower and upper bound estimates, and the forecasting inter...
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How Customer Satisfaction Drivers in Online Reviews of Food Trucks and Quick Service Restaurants Differ: Proposing the Concept of Anticipation Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2023-01-06 Richard Gruss, Jessie Quesenberry, Eojina Kim, Alan Abrahams, Peter Ractham
Although food trucks have attracted significant attention among the dining public, little is known in the academic literature about what drives consumer satisfaction with them. Employing a grounded...
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Information Diffusion or Deviation? An Exponential Random Graph Model of Activism Against Discrimination on Airbnb Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2022-12-26 Yao-Tai Li, Mingming Cheng, Muchazondida Mkono
This study examines the information diffusion of “Airbnb discrimination” and related digital activism on Twitter. The model-based inferential network analysis shows a hub-and-spoke network that is ...
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The Intersection of Technology, Accessible Tourism and Tourists With Intellectual Disabilities: Proposing a Novel Conceptual Framework Journal of Hospitality & Tourism Research (IF 4.317) Pub Date : 2022-12-24 Faizan Ali, Lisa Cain, Tiffany S. Legendre, Laurie Wu
This research aimed to understand the experiences of tourists with intellectual disabilities using travel technologies , and to identify determinants and deterrents. A qualitative approach was adop...