Purpose This study aims to present the evolution of decent work studies. Findings point to several directions for future research efforts, including conceptualizing decent work and the pandemic’s associated impact. Results will help to guide government authorities to promote decent work by delivering fair income, increasing the stability and security of employment and monitoring employees’ work-life

Purpose The purpose of this study is to provide an overview of the research conducted on hospitality and tourism articles published in Q1 category journals from 1990 to 2023. This study also aims to measure the topic prevalence in selected journals throughout the years, their change over time and similarities of journals. Design/methodology/approach Latent dirichlet allocation algorithm is used as

Purpose The purpose of this study is to draw on positive psychology literature and the affective spillover theory to gain a comprehensive understanding of the effects of perceived workplace fun (WF) on hospitality employees’ behaviors in and out of work. Design/methodology/approach Multirater data were collected via surveys from 247 hospitality employees and their direct supervisors and spouses. Data

Purpose Prior research treated entrepreneurs’ actions as purely opportunistic and voluntary, excluding social and economic systems’ influence on entrepreneurial actions. However, the applications of communication strategies, project management and social network are anchored in socioeconomic systems in which the entrepreneurs are rooted. To address the gap, this study aims to articulate – through the

Purpose This study aims to investigate the implications, risks and challenges of data privacy due to the use of immersive technology in the hospitality industry. Design/methodology/approach The authors adopt a mixed-method approach. Study 1 is a focus group. The authors then provide external and ecological validity with a field experiment conducted with 139 hotel clients at a three-star continental

Purpose Tourism destination marketers use videos that incorporate storytelling and visual and audio components to evoke emotional arousal and memorability. This study aims to examine the increase in participants’ level of arousal and the degree of memorability after watching two different videos. Design/methodology/approach A quasi-experimental study was conducted with 45 participants who watched two

Retaining hospitality employees and encouraging them to perform well has long been a popular topic for hospitality scholars and practitioners. Hospitality employees engage in numerous interpersonal interactions as part of their daily work. Interacting with customers and guests plays a vital role in shaping the hospitality work environment. While extensive research has examined the customer's perspective

This article provides a systematic literature review of the hospitality, leisure, tourism, business, and management literature on luxury hospitality. We use a data-driven quantitative method (i.e., bibliometric review) to provide an integrated view of extant luxury hospitality research. The bibliographic coupling analysis allowed us to outline the field's intellectual structure and identify six clusters:

The COVID-19 pandemic and its accompanying restrictions reduced travel demand globally. Public transit ridership was significantly affected, causing transit agencies to lose fare revenue and reduce service. Although transit ridership has recovered significantly since the worst of the pandemic, it is still reduced in many cities. Transit agencies can benefit from understanding how to increase post-pandemic

Extracting experimental stimulus reviews that contain complete information can provide a new research perspective for comparing the usefulness of reviews from different platforms. Using the tourism reviews from Sina Weibo and Ctrip, which represent community-based and transactional platform reviews, respectively, as source materials, a set of extracted reference standards was first developed, and an

This paper examines role of a dark humour as stress-coping resource during COVID-19 pandemics. For this purpose, a theoretical framework is first proposed, that taxonomically relate pandemic stressors with relevant functions, styles and types of humour. In empirical part, an exploratory study of 180 topical online jokes was conducted, by means of content (thematic) analysis. Obtained results reveal

Purpose This study aims to examine the effect of regional discrimination on tourists’ unethical behavior intention and the mediating role of tourist anger. Furthermore, the study examines whether the impact of regional discrimination on tourist anger is moderated by tourist self-efficacy. Design/methodology/approach Three scenario experiments were conducted to test the research hypotheses. Findings

While the tourism literature has extended Importance Performance Analysis (IPA) in many ways, there has been little use of the gap scores associated with the differences between a destination's perceived performance on salient destination-level attributes and the importance tourists place on these attributes to see how these positive or negative disconfirmations influence intent to travel. With this

It is widely accepted that the COVID-19 pandemic has dramatically changed travel patterns since 2020, largely due to restrictions on people’s movement and work-fromhome practices. A large number of studies have been conducted to understand such changes from a trip maker’s perspective, using different types of mobility data collected across the world. This study uses survey panel data on travel behaviour

Purpose Based on the key dimensions of the Metaverse environment (immersiveness, fidelity and sociability), this paper aims to develop the concept of sensory word-of-mouth (WOM) in Metaverse – the metaWOM. It attempts to upgrade the Reviewchain model and suggests the utilization of non-transferable tokens (NTTs) in curbing the explosion of fake WOM. Design/methodology/approach Following Macinnis’ (2011)

Purpose The purpose of this research is to analyse the accessibility of Spanish beaches for blind people and their guide dogs as an inclusive tourist destination for national and international tourists. Design/methodology/approach This empirical research used a quantitative and qualitative methodology from public and private organizations, which intends to give voice to blind people to improve their

The primary purpose of this paper is to highlight the relationships between mannequins’ usage in restaurants, customers’ social isolation, and visit intention to full-service restaurants in the context of contagious diseases. Data were collected from 507 customers of 22 full-service restaurants in Greater Cairo. Data were analyzed in SmartPLS 4.4. The results supported the relationships between social

Factors that influence the effect of the sensory experiences of restaurant customers on their behavioral intentions are of interest to both academia and industry. This study drew on the stimulus-organism-response framework in the development of a double-moderated mediation model designed to fill the gaps in existing research, with a specific focus on the context of cartoon-themed restaurants. We examined

Cooperation serves as an effective strategy for fostering economic development in underdeveloped regions through tourism routes. The objective of this study is to identify the key components of cooperation process in rural tourism routes, drawing upon existing literature. A systematic review was conducted following the PRISMA (Preferred Reporting Items for Systematic Review and Meta-Analysis) protocol

Purpose The purpose of this conceptual paper is to provide a critical reflection on the role of hospitality in society. Specifically, this research criticizes contemporary conceptualizations of hospitality in academic research and practice and suggests a reconceptualized approach for capturing the full potential of hospitality to elicit transformative social change. Design/methodology/approach This

Cycling has experienced a significant increase in several parts of the world, partly due to a general interest towards sustainable mobility. Chile is not an exception, and cycling has grown steadily in recent decades. However, we do not have an appropriate social evaluation method for cycling infrastructure projects, as they may imply a higher travel time than trips by other modes, and there is no

This study provides the first analysis of geospatial factors on the seasonal decision to commute by bike or use a bike for errands across 31 European countries. The sample was drawn from a survey of 14,845 respondents and combined with geospatial variables that describe the respondents’ local areas. Controlling for well-known demographic and subjective socio-cultural variables, statistical relationships

Natural gas has been widely recognized as an economic and environmental-friendly alternative fuel in the transport sector. Many cities have implemented the policy to encourage taxis to replace gasoline with natural gas. However, few studies have comprehensively evaluated its energy-environmental-economic benefits (i.e., providing alternative energy, producing less CO2 emissions and saving fuel costs)

Amidst a period of operational and financial challenges for the bus industry, the advent of Automated Buses (ABs) could be an opportunity to boost the attractiveness of public transport. This paper examines the determinants of changes in bus use after automated buses have been deployed. Given that any impact of automation on bus use is highly subject to the public acceptance of ABs, we also investigate

Globally, considerable numbers of child workers are engaged in the tourism industry. Despite international efforts to eradicate all forms of child labour, the number of child labourers in the service industries has increased due to the ambiguity and challenges in defining child labourers in tourism, the dichotomic views on child labour, and the absence of children's voices in research. This paper explores

Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and high efficiency. However, the influence of emotional expressions of chatbots on service outcomes has not received much attention from researchers. Drawing upon expectancy violations theory, we explored how emotional expressions of chatbots affect customer satisfaction using three experiments in the context

With the return of global travel in the wake of the COVID-19 pandemic, destination marketers face the major challenge of attracting tourists via advertisements in an environment characterized by fierce competition and comparatively limited budgets after a long hiatus. This research examines the effectiveness of different activity-based destination advertising tactics in crowded environments. Advertisements

Much recent research on climate change mitigation has focused on carbon intensities, i.e. emissions per unit of economic value, to better understand interrelationships of decarbonization with value. This paper studies large tourism enterprises, which account for a large share of tourism's emissions. Based on annual reports, the paper evaluates greenhouse gas emission and revenue interrelationships

The present study aims to understand how tourists perceive the sustainable practices adopted by hotels and rural homestays and how this impacts their well-being. The current research used a mixed-methods approach. A qualitative study explored preliminary information on the state of formal certification of prevalent sustainable practices adopted by rural homestays and hotels in India. At the same time

Abstract The need for more sustainable tourism has long been recognised, and the COVID-19 pandemic precipitated renewed calls for large-scale and rapid transformation of the sector. Attractive as such calls were, implementing aspirations for more sustainable futures requires significant ‘buy-in’ from the demand side. Yet, substantive evidence of tourists desiring more sustainable futures was lacking

ChatGPT can generate coherent text with unprecedented fluency by processing massive amounts of text data. Given the chatbot's remarkable accuracy in responses to a wide range of topics, this research aims to examine the evolution, present status, and future directions of tourism research using ChatGPT. A total of 15 interview questions were developed and semi-structured interviews were conducted with

Reminiscing on memorable travel experiences is a common practice amongst many travellers. This study introduces positive psychology interventions – cultivation of character strengths and savouring strategies - to examine memorable and meaningful tourism experiences (MMEs). Although both interventions aim to increase well-being, little research has been conducted on their roles in enriching MMEs. MMEs

Abstract not available

Abstract The concept of ‘overtourism’ has boomed in the past five years as the latest term to refer to anti-tourist sentiment in tourist hotspots. News media’s widespread use of the term suffers from conceptual slippage and a tendency to incite moral panic. However, a deeper theorization of overtourism as embodied, place-based social conflicts shows that this phenomenon is not about absolute visitor

Working from home (WFH) is being seen as a potential solution to many contemporary problems from congestion to global warming and work-life balance. Since the 1970 s, it was assumed that when information technology had developed enough to enable meaningful real-time communication between an employee in their home and a central workplace, there would be a mass uptake of WFH. However, this promise remained

Given the significance of word of mouth (WOM) in influencing other people's decisions to visit, it is critical to investigate the mechanism and condition configuration of WOM in museums. Using SEM technology and fuzzy-set qualitative comparative analysis (fsQCA), this study discovered that experience at museums influences WOM via either brand image or attractiveness of museums, and that temporary experience

In the context of low-carbon tour promotion, consumers lack the motivation to translate environmental awareness into practical action; moreover, it is unclear which form of promotion is the most effective for travel agencies. Thus, this study considers consumers’ preference for low-carbon promotion as an entry point and adopts the best-worst scaling method to analyze their preference characteristics

Abstract Welsh and coal heritage may seem synonymous in the context of Welsh identities. One of seven national museums, Big Pit and its associated memory work reflect and shape the intertwined dynamic discourses of Wales and coal for visitors. We explore these discourses through a mixed methodology, highlighting the changing and transcalar nature of Wales itself, particularly the devolution of the

Purpose Drawing on the literature on brand–consumer relations in an attempt to apply the concept of brand love to a city tourism destination, this paper aims to explore the antecedents and consequences of city brand love. Design/methodology/approach Based on quantitative research and cluster sampling, study data was collected from 330 international tourists who visited six Iran cities. The research

Consumption ritual plays a critical role in shaping consumer dining experiences. However, the impact of consumption ritual on different types of diners is not well understood. The present study seeks to understand how consumption ritual can be leveraged to market dining experiences to group versus solo diners and the underlying psychological processes. Study 1 shows that, while the presence of consumption

The Covid-19 pandemic dramatically reduced demand for public transportation and other shared mobility services. While some studies have indicated that this lowered demand may continue for some time post-pandemic, more affordable forms of shared mobility may be more likely to rebound faster. In this paper, we concentrate on the likely effect of pandemic-related attitudes on one such service: microtransit

This study examines the association of telework and travel times for work and non-work purposes at peak and off-peak times over the five-day workweek (Monday-Friday). Two seemingly competing hypotheses are considered. The first is that teleworkers travel less and avoid peak hours because of a greater flexibility of their working hours. The second is that teleworkers have to travel at peak times as

Service firms can use sensory cues to provide a perception of luxury in terms of quality and service. In the area of destination branding, brand names are one of the core elements of brands that help communicate their image to a consumer in the hospitality and tourism sector. Psycholinguistics research demonstrates that linguistic cues embedded within brand names can be used to convey the image of

Previous studies of residential satisfaction and residential attachment have primarily focused on the influence of objective residential characteristics, and paid little attention to the time spent at home and in the neighbourhood. This study uses the COVID-19 lockdown in Greater Sydney, Australia, as an opportunity to investigate the effect of staying more at home on the interplay between residential

This study assesses the multidimensionality of employee-perceived hotel corporate social responsibility (CSR) performance and its influences on three organizational attitudes and behavior. Impact range-performance analysis (IRPA) and impact-asymmetry analysis (IAA) were applied, using data from 410 hotel staff. A five-domain solution (financial, legal, ethical, social/philanthropic, and environmental)

This study aims to test the effects of differentiation on short-term rental performance along the dimension of aesthetic design. Online platforms display listing cover photos as search results, thus making aesthetic design a key element of differentiation. We hypothesize opposite impacts in two geographical scopes, local- and city-level, which answers an important question in differentiation literature

This narrative review article contributes to the discussion on destination sustainability by focusing on cruise tourism practices. Cruise tourism is a complex industry, particularly from a destination perspective. There have been many calls for cruise tourism to become more sustainable for destinations but little consensus about what this means, or how it could be achieved. The aim of this article

This study analysed the changes in destination marketing organisation's (DMOs) marketing communications in response to the unprecedented shock of the pandemic. A total of 250,979 tweets and 44,560 replies by 113 DMOs before and during the pandemic were carefully examined using descriptive and time series analyses, topic modelling, sentiment analysis, and principal component analysis. The findings revealed

Published in Tourism Geographies: An International Journal of Tourism Space, Place and Environment (Ahead of Print, 2023)

The US lags behind many countries in high-speed rail (HSR) development. As HSR is a new phenomenon in the US, it remains unclear whether or not US travelers perceive HSR as a sustainable transport mode and their intention to travel by HSR. The extent to which travelers might consider environmental impacts when choosing HSR for domestic travel is also unknown. This study collected survey data from US

This study explores how ethnic minority destination endorsers as social media influencers impact tourists' perception of authenticity and destination image. It sets up a structural model between endorser consistency, tourists' perceived authenticity, destination image, and tourist satisfaction. Using textual analysis, questionnaires, and semi-structured interviews, four studies were conducted to analyse

Purpose This study aims to examine the effect of job insecurity and perceived work-social support on career optimism, organizational commitment and turnover intention in the hospitality industry in the post-COVID era. Design/methodology/approach Data collection was via an online survey of 428 hotel staff. Structural equation modeling techniques support the research model and hypothesis testing. Findings

Stealing thunder is a self-disclosure strategy in which people reveal negative information about themselves before another person does so to reduce its negative impact on an audience. The present study examines stealing thunder as a trust tactic that employees might find useful for overcoming prior workplace mistakes during performance evaluation processes. Using hospitality managers in a between-subjects

This study examined the effect of CEO-employee (executive) pay disparity on restaurant productivity and how restaurant type and franchising moderate the pay disparity-productivity relationship. Based on the notion that tournament theory and equity theory are complementary, this study hypothesized that CEO-employee (executive) pay disparity has a nonlinear effect on restaurant productivity. Furthermore

The lack of tourism-specific tacit knowledge can prevent locals from fully participating in rural tourism development. Using a longitudinal case analysis, we explore how tacit knowledge transfer to locals can be facilitated and their capabilities can be enhanced. We find that experienced migrant workers from tourism firms can provide tacit knowledge specific to tourism operations. However, the absence

Space tourism is an industry with risks including health and safety, space debris, biological hazards, and sustainability concerns. However, there is limited research on the perceived risk of participation in space tourism, particularly regarding age and gender differences. An integrated research model was created and tested with four perceived risk dimensions using fuzzy-set Qualitative Comparative

Purpose This study aims to explore the influence of risk preference and information acquisition on outdoor tourism safety decision-making. Design/methodology/approach Five hundred twenty outdoor tourists were surveyed, and data were analyzed using two-stage regression. Findings Risk preference positively affects tourists’ safety decisions for outdoor travel. The greater the risk preference is, the

Abstract not available

Event volunteers are a significant asset for event organisers as they contribute to the successful execution of events. However, organisers face challenges when recruiting and retaining volunteers due to the lack of understanding of factors contributing to volunteering outcomes. Building on the Motivation, Ability and Opportunity (MAO) model, the current study aims to deepen the understanding of antecedents

Purpose The purpose of this study is to extend the findings from a very limited number of studies that have focused on the potential antecedents of firm diversity. Specifically, the authors examined the extent to which a set of firm-level diversity management initiatives, which included diversity, equity and inclusion (DE&I) policies and oversight structures, senior leader values and utility perceptions