The promotion of domestic tourism is widely identified as a promising recovery measure to revive tourism economies severely affected by the COVID-19 pandemic. The paper intends to estimate the economy-wide impacts of a hypothetical scenario of domestic tourism promotion in a small, emerging economy with heavy reliance on international tourism. The estimated impacts are compared with the economy-wide

There is a phenomenon that females take luxury travel with their girlfriends. However, researchers rarely noticed overlaid the girlfriend getaway (GGA) with luxury travel. This study aims to determine female luxury travel experiences and their effects on travel satisfaction and subjective well-being. It derives five dimensions of the female luxury travel experience (escapism, happiness, luxurious leisureliness

Social networks are a source of competitive advantage for destination management organizations (DMOs) in promoting user-generated content. In the online environment, the generational cohort to which the user belongs significantly determines their motivations, preferences, and behaviors. Against this backdrop, and in context of culinary tourism, the present work aims to: (1) examine the degree of congruence

Research on the link between tourist experience and psychological well-being has mainly focused on holiday contexts that are (1) physically remote from tourists’ everyday lives, and (b) in which wellness enhancement is not the primary focus. Accordingly, there are gaps in the literature regarding the psychological well-being impacts of virtual wellness travel, wherein tourists do not physically leave

The concept of empowerment emphasises the role of individual agency in fostering the internal growth of power, with the belief that only individuals can increase their power and achieve well-being. This research note critically examines the role of Islamic beliefs in the process of empowerment among Muslim micro-entrepreneurs in the hospitality industry. This is crucial because Islam, teaches that

The current study explores how tourism mental fatigue influences tourist citizenship behavior by examining a moderated mediation model. The results indicate that tourism mental fatigue negatively influences tourist citizenship behavior, and this relationship is mediated by psychological contract breach. Additionally, the relationship between motivational fatigue and psychological contract breach and

Volunteer tourism straddles the intersection of two seemingly conflicting nonwork activities: traveling, with largely self-serving aspects, and volunteering, with society-serving aspects. This self–society duality is a defining feature of the practice, which carries moral ambiguities and may undermine the volunteer's moral self-worth. However, little is known about how volunteers account for this duality

The popularity of danmaku, overlaid comments displayed during videos, is attributed to its synergized social interaction; its effects, however, remain under-researched. Applying the narrative transportation theory, this study explored danmaku's impact on perceived authenticity, narrative transportation, and destination food image in food-themed documentaries. In two experimental studies with 187 and

This study aims to investigate the intersection between organizational learning (OL) and knowledge management (KM) in the tourism and hospitality sector by conducting a bibliometric analysis. A total of 628 publications from 293 various sources and 1468 different authors were included in the analysis between 2001 and 2021. Open-source statistical R software was utilized to conduct the bibliometric

Word of mouth is the most important source of information for consumption decisions, which has become a powerful marketing tool and competitive advantage in the tourism industry. Word-of-mouth communication could be mainly categorized into speech/oral communication and writing/written communication. Although the categorization has attracted much attention in the literature, little research has systematically

Transformative travel experiences are crucial in the next normal, given their powerful implications of generating uplifting changes in travellers. These can be changes to how travellers perceive themselves or other societies. This research provides insight into the transformative experiences of educational travellers in Australia. Educational travellers, like international students, are significant

In this conceptual piece, I share my thoughts on tourism resilience in the ‘new normal’ and outline both opportunities and challenges for the tourism industry and academia in understanding and applying resilience as a tool for improved individual, organizational, community and destination outcomes. Drawing from engineering, ecological and socio-ecological resilience perspectives, I propose a theoretical

Experience quality has been studied for many decades in various contexts. While understanding of experience quality has advanced, its context-specific and multi-dimensional nature has challenged its conceptualisation. With the rise of experiential accommodation in tourism and hospitality, luxury lodges have been increasingly recognised in the industry and by customers as the emblem of luxury experiences

Service robots have become an efficient service option in retail, hospitality, and tourism settings. However, customers tend to be dissatisfied with robot-provided services. This article investigates customers' satisfaction with service robots from the perspective of a neglected factor: spatial distance. COVID-19 prevention policies have brought various challenges to service providers and have highlighted

This paper examines the impact of two new Twitter-based uncertainty metrics on global travel demand, using linear and non-linear methods with daily data for the period 15 December 2020 and 20 March 2022. According to the linear results, an increase (decrease) in Twitter-based uncertainty affects travel demand negatively (positively). However, nonlinear estimations show that the relationship is asymmetrical

The study attempted to examine the impact of young volunteer tourists' psychological capital and negative mental health/well-being issues caused by exposure to stressful events on their intention to continue doing volunteer tourism activities. Also, the aim was to examine the moderation of social and organizational support in the association between psychological capital, mental health/well-being,

Although training has played an essential role in cultivating favorable employee outcomes, little is known about the knowledge growth trajectory of training outcomes. Drawing on training engagement theory, this study posits a model leading from conscientiousness to growth in service knowledge during and after standard operation procedure training through the mediation of self-efficacy and self-deception

Although the romantic tourism industry has evidenced sharp growth, only a few studies investigated the factors that facilitate the traveling satisfaction of lovers who are in a relationship but have yet to be married. Particularly, the literature remains silent on the effects of interpersonal interactions between partners on traveling satisfaction. Based on a mixed-method approach, the study pinpoints

This study aims to explore the franchisor social support required for franchisees to overcome the undesirable COVID-19 pandemic and examine the influences of franchisor social support on franchisees' resilience and intention to retain business during the COVID-19 pandemic. The researchers employed a PLS-SEM to estimate the model, using 168 valid responses from restaurant franchisees in South Korea

Purpose Drawing on the Conservation of Resources theory, the study attempts to examine the relationship between workplace incivility (supervisors and co-workers) and employee silence among the frontline hotel employees. It futher intends to understand the role of the Big five personality as a moderator in strengthening the stated relationship. Methodology The data for the study was collected from the

Corporate investment inefficiency in the hospitality industry is an understudied topic. In this paper, we examine the effect of Economic Policy Uncertainty (EPU) on the investment inefficiency of a sample of 213 hospitality firms in the U.S. for the period 2010–2019. The results reveal that a rise in economic policy uncertainty leads to an increase in firm-level investment inefficiency in the hospitality

Studies have found that consumption emotions play an important role in understanding tourists' behaviors. However, researchers have not sufficiently explored the impact of consumption emotions on tourists' experience with local food, in this case, street food in Vietnam. This study used semi-structured, in-depth interviews with 38 international tourists to Vietnam to understand the emotions evoked

Consumers are gradually losing interest in paying for their purchases in cash, although many hospitality establishments still favor cash payments. This research introduces a novel effect suggesting that conspicuous consumption could increase patrons’ preference for cash payment in restaurants. The results of two studies demonstrate this effect in both field and laboratory settings. Study 1, conducted

This paper considers the role that volunteers have in making a museum a hospitable place for visitors. It proposes a model of the factors which impact on the ability of volunteers to provide a welcoming atmosphere to visitors and colleagues alike. An exploratory, qualitative approach was used by the two researchers who had been asked to run a series of workshops for volunteers in a regional nature

Restaurant companies have actively communicated their prosocial endeavors, given the ever-increasing call for corporate social responsibility (CSR). This research delineates how the consumers' responses to brand logos and technology-focused messages in CSR communications are shaped by their need to belong. Study 1 shows that consumers with high belongingness needs evaluate a restaurant more favorably

The fan experience, a fast growing sub-culture at comic conventions, has yet to be considered in tourism literature. Integrating research on expectancy violations theory, social identity theory (SIT), and emotional solidarity, this study investigates how positive and negative tourist-to-tourist (T2T) interactions are influenced by cosplayer identity and lead to emotional solidarity at comic conventions

As guesthouse operators normally possess relatively limited resources and budgets, it is critical for them to evaluate innovations before implementation. This research note integrates the merits of the structure of Decomposed Theory of Planned Behavior (DTPB), choice experiment, and latent class model to evaluate potential service innovations. Seven DTPB-based attributes with various levels of service

This study aims to provide a comprehensive and systematic review of antecedent, consequence, and intervention factors of tourists' engagement in the ecotourism context. Based on the ACI (Antecedent-Consequence-Intervention) framework, this study addresses tourist engagement from six different engagement themes. Co-word analysis of previous literature caters to the categorization of the themes. This

Hosting behaviours and experiences have gradually been acknowledged as influential factors in visiting friends and relatives (VFR) travel. However, the challenges facing VFR hosts while hosting VFR travellers have not been well researched, especially for VFR hosts who are migrants from different cultural and language backgrounds. This study aims to explore the challenges of hosting friends and relatives

This study investigated tourists' cognitions of and affective and behavioral responses to cute food products, in addition to their motivations for purchasing these items. We adopted a qualitative method for this investigation. Three major attributes on the shape, size, and color of cute food were revealed in this study. The three external drivers of cute food consumption were peer recommendation, photo-taking

Recently, artificial intelligence (AI) has become widely used in the hospitality industry and has gradually been extended to the notion of the servicescape. However, how servicescapes have become “intelligent” has received little academic attention. Moreover, how intelligent servicescapes influence service outcomes, such as hospitableness, has not been discussed. In this study, we fill this gap by

This study has two main objectives, first, to examine the following themes: a) the most rewarding aspects of being a chef, b) challenges in the profession, and c) what constitutes ‘a good chef.’ A second objective entails the development of a conceptual framework based on the protean career, self-efficacy, and creative self-efficacy literature. Using an inductive and qualitative cross-national approach

Visual elements in social media marketing must be strategically designed and leveraged to elicit viewers’ interest, desire, and action. This study aimed to complement the social media marketing literature by investigating how different visual strategies, including visual volume, variety, and dynamism, interactively affect viewers’ emotional and behavioral responses to social media posts. Extending

The current COVID-19 pandemic is compelling tourism and hospitality providers to invest heavily into a wide array of non-pharmaceutical interventions (NPIs - e.g., social distancing, sanitization, health checks, etc.) aiming to protect their customer, employees, and communities from virus infection. However, extant NPIs research over the past 20 years has been fragmented, leaving tourism and hospitality

In addition to dealing with language, communication and cultural barriers, international students in hospitality management were suddenly confronted with bleak career prospects in a sector crippled by the COVID-19 pandemic. Yet, little is known about how international students in hospitality management mobilize personal resources to cope with sudden career shock events. We address this question by

Abstract not available

Although previous literature has identified support from top managers as one key success factor in internal branding, a knowledge gap remains regarding understanding general managers' (GMs') mindset toward their brands. Focusing on brand love, a construct identified as the highest degree of human-brand relationship, this study conceptualizes brand love and explores factors influencing brand love identified

Tourism has the potential to trigger lifelong changes through a transformative experience. However, existing tourists' transformative experience (TE) research has been criticized for lacking the embodied dimensions of transformative experiences leading to fragmented and contradictory views on what and where these experiences take place in the tourism context. Considering these criticisms coupled with

This paper investigates the relationship between rural tourism experience and tourists' post-experience green consumption intention. This study is conducted with 345 respondents who have been to a rural destination for tourism purposes within the last five years. Results, employing Stimulus-Organism-Response (S-O-R) model, show that the dimensions of rural tourism experience (i.e. education, esthetic

Despite the increasing number of studies on virtual tourism, there is currently little knowledge regarding the significance of the selection of appropriate virtual reality video (e.g., content stimulus) to marketing. This study explored how virtual reality video stimulation (arousal) elicited user flow experience and subsequent satisfaction using the stimulus-organism-response (SOR) paradigm. Analysis

Host volunteers are important manpower resources of destination tourism development. While previous literature has explored local volunteers' engagement motivation, few studies have investigated how to maintain and enhance volunteers' motivations in their post-engagement stage. However, this overlooked area is critical in that the common decline of motivation in the prolonged engagement would result

Early in the COVID-19 pandemic, the US hospitality industry workforce experienced significant job loss via furloughs and job eliminations. Over a year later, the American hospitality industry is now facing a labor shortage. However, there is a dearth of literature explaining why the hospitality industry's response due to a mega-event, like the pandemic, can motivate employees to leave the hospitality

This study aims at examining the structural relationships between the dimensions of service theaters, the dimensions of immersive experience, mental imagery, and sense of presence. An onsite survey was conducted at the exhibition venue of teamLab SuperNature in Macau using convenience sampling. A total of 418 event attendees participated in this study. The research results will benefit digital exhibition

Prior research is inconclusive on whether competitive climate affects employee performance positively or negatively. The current study tests a moderated-mediation model of the effect of competitive psychological climate on organizational citizenship behavior (toward co-workers and customers) through the mediation of jealousy by drawing on social comparison theory to address the contradiction in the

Grounded in social exchange theory (SET) this paper presents research on non-collaborative behaviour among accommodation businesses within their spatial context. The study adopts semi-structured interviews of 14 co-located accommodation businesses in Christchurch, New Zealand. The findings reveal three categories of non-collaborative factors that influence business behaviour, namely (1) resource-based

To promote tourism recovery in the post-COVID-19 pandemic era, it is critical to understand the psychological factors that either boost or suppress travel demands. However, little is known about the underlying psychological mechanism that affects compensatory travel intention. Therefore, by scrutinizing the roles that autonomous self-motivation, sensation seeking, and perceived susceptibility to COVID-19

Perceived risks and safety concerns are strong predictors of travel intentions. This research examines the effectiveness of the COVID-19 infection rate presentation format in changing respondents' risk perceptions and travel intentions to a COVID-19-affected destination. In two experimental studies conducted during the COVID-19 pandemic, participants (N = 1219) received information on infection rates

In this study, the determinants (i.e., social influence, effort expectancy, performance expectancy, trust, and food safety risk perception) affecting customers' purchase intention toward online food delivery services are explored based on the unified theory of acceptance and use of technology. The moderating effect of usage frequency between determinants and purchase intention is also examined to improve

This study attempts to identify the role of research related to people with disabilities in the intellectual structure of the hospitality and tourism (H&T) literature through bibliometric analysis. A total of 119 articles related to people with disabilities, published between 1980 and 2021 in the H&T field, were extracted from the Scopus database. VOSviewer and BibExcel software were used to visualize

As the role of service robots has become increasingly important in service encounters, existing literature has widely adopted the technology acceptance model to understand customers' acceptance of robotic services. However, it remains unclear how customers' responses to service robots can vary in different service contexts. This research seeks to address this issue by experimentally examining customer-robot

Using identity-based motivation theory, this study explored the perceived role leisure travel to domestic cities played for rural queer people in Australia. Eleven semi-structured interviews were conducted and revealed that travelling to the City helped queer people construct their social identity by providing opportunities that may be restricted or limited at home. Further, those who were still defining

In this study, the author conceptualizes food memories as a form of intangible cultural heritage: an immaterial inheritance enacted and ritualized in everyday foodways. Informed by Marcel Proust's literary writings on food and memory alongside David Sutton's gustemology, this study investigates how a community's local residents construct food memories as forms of intangible cultural heritage. The author

Given the importance of the customer hotel experience, this study examined the moderating role of emotions and satisfaction on the hotel micro-experiences phases: anticipation, participation, and reflection. PROCESS Macro was used to analyze the data collected from 327 mega-resort customers immediately after their hotel check-in. Based on appraisal theory of emotions, the findings revealed a significant

The current study examines how two types of Virtual Reality (VR) hotel images impact cognition and affect when used for promotional purposes. The study employs psycho-physiological measurement tools along with a self-reported survey method to evaluate: (1) affective responses, (2) Cognitive Load, and (3) and attitudinal and behavioral intention responses that two types of VR hotel images, static and

Sharing tourism experiences on social media is a topical area in contemporary tourism research. However, existing studies tend to exclusively emphasise positive outcomes. This conceptual piece seeks to stimulate constructive discourse designed to reverse this misconception. Through the lens of Elaboration Likelihood Model and Impression Management Theory, we postulate the negative evaluation of tourism

Few studies have explored the factors influencing continuous usage intention toward virtual tours, such as dominance, pleasure, and arousal. To address this research gap, this study constructed an integrated framework and structural model based on the pleasure–arousal–dominance model to explore how certain factors (atmospheric and affective) affect consumers' continuous usage intention and word-of-mouth

Tourist value cocreation behavior (TVCB) plays a crucial role in tourist–tour leader interactions. However, few scholars have explored the consequences of TVCB. The purpose of this study was to investigate the relationship between TVCB and tour leader love and the mediating effect of perceived value on this relationship. Survey data from 264 group package tourists revealed that tourist participation

Although multiple studies have documented the devastating effects of customer mistreatment on individuals' behaviors and attitudes, few studies have focused on employees' proactive job crafting behavior in response to customer mistreatment. Grounded in the conservation of resource (COR) theory and job crafting literature, this study addresses this concern and predicts that hospitality employees who

This paper aims to assess the role of tourism stakeholders in air route development (ARD). The differences in the ARD processes and engagement relationships among airports, airlines, and destination management organisations (DMOs) are analysed. The Australian air transport and tourism sectors, which exemplify a light-handed regime with low competition among airports due to Australia's large territory

The interactive behavior between residents and tourists will directly affect tourists' consumption experience and tourism value perception, but few researchers pay attention to residents' value co-creation behavior. Based on the social embeddedness perspective, this paper constructs a theoretical model of value co-creation behavior driven by demographics, individual factors, and social embeddedness