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The effect of immersive technologies on tourist satisfaction and loyalty: the mediating role of customer engagement and customer perceived value International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-23 Mohamed Abou-Shouk, Nagwa Zouair, Ayman Abdelhakim, Hany Roshdy, Marwa Abdel-Jalil
Purpose This research paper aims to investigate the predictors and outcomes of immersive technology adoption in tourism. Design/methodology/approach PLS-SEM is used for data collected from tourists visiting the UAE and Egypt to examine predictors and consequences of adoption. Findings It is revealed that perceived ease of use, enjoyment, immersion, usefulness and attitude towards technology predict
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Tracking tourist mobility in the big data era: insights from data, theory, and future directions Tourism Geographies (IF 11.355) Pub Date : 2024-04-19 Jinyan Chen, Noam Shoval, Bela Stantic
With the increasing popularity of big data analytics, significant research has been conducted in the field of tourism and hospitality studies, particularly in the form of reviews that examine curre...
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How do wineries price their wine experiences? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-19 Olivier Gergaud, Florine Livat
Purpose This paper aims to model the price of cellar tours using a hedonic pricing approach. The authors analyze the complex relationship between the price of an add-on (here, cellar tours) and the price of the reference product (here, wine). Design/methodology/approach Thanks to a large database containing information on about 1,000 winery experiences, the authors regress the price of cellar tours
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Honoring Valene Smith, our prescient foremother Tourism Geographies (IF 11.355) Pub Date : 2024-04-18 Michael A. Di Giovine
Written by the Convenor of the Anthropology of Tourism Interest Group (ATIG) at the American Anthropological Association on behalf of the Board and membership, this memorial article celebrates the ...
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Digitalization and digital transformation in the tourism industry: a bibliometric review and research agenda Tourism Review (IF 7.689) Pub Date : 2024-04-19 Henok Bekele, Sahil Raj
Purpose In recent decades, a significant number of research contributions have been made to the intersection of digital technologies and the tourism industry. However, a thorough examination of digitalization and digital transformation in the tourism industry has not been given sufficient consideration. This study aims to provide a bibliometric review of digitalization and digital transformation research
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Tourism, automation and responsible consumption and production: a horizon 2050 paper Tourism Review (IF 7.689) Pub Date : 2024-04-19 Stanislav Ivanov, Faruk Seyitoğlu, Craig Webster
Purpose By focusing on Sustainable Development Goal 12 (SDG 12) and tourism automation, this perspective paper aims to investigate how tourism and automation will work to create a world in which tourism has more sustainable production and consumption patterns. Design/methodology/approach This perspective paper reviews the past developments of automation in tourism in the context of sustainable production
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Towards a typology of virtual tourists: Efficacy of visual patterns and attentional cues Tour. Manag. (IF 12.7) Pub Date : 2024-04-18 Biqiang Liu, Brent Moyle, Anna Kralj, Yaoqi Li
Virtual tourism is rapidly emerging in prominence in contemporary tourism research. Previous studies tend to consider the virtual tourism population as a homogeneous entity, resulting in unintended consequences. Despite the ocular-centric nature within virtual environments, existing eye tracking studies have rarely classified virtual tourists into benefit-based segments, discounting the critical role
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Tourism experiences co-created on social media Tour. Manag. (IF 12.7) Pub Date : 2024-04-18 Zhuowei (Joy) Huang, Michael S. Lin, Jinyan Chen
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It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Jing (Jasper) Yu, Xiaoming (Rose) Liu, Mang He, Liman (Mandy) Huang, Jun (Justin) Li
Service robots have been gradually adopted by various providers. However, despite their significant potential in various service scenarios, robots can make mistakes during service interactions. Drawing on the concept of customer empowerment (CE), this study contributes to the existing literature by comparing the difference in the empowerment perceptions of younger and older customers toward robots
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Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis? International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Osman Ahmed El-Said, Sayed Elhoushy, Michael Smith, Marwa Youssif
The COVID-19 pandemic has presented significant challenges to the hospitality industry, yet there remains a limited understanding of the response strategies by international hotel chains (IHCs) during this crisis. This study fills a knowledge gap by investigating crisis-driven innovation activities of the top IHCs during the COVID-19 pandemic. Additionally, it explores the relationship between crisis-driven
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Too busy to (lose) control? The influence of busyness and sense of power on consumers’ food responses International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Zixi (Lavi) Peng, Anqi (Angie) Luo, Anna S. Mattila
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How to make the work-family balance a reality among frontline hotel employees? The effect of family supportive supervisor behaviors International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Yijiao Ye, Long-Zeng Wu, Yijing Lyu, Xinyu Liu
This study explored strategies that can effectively support frontline hospitality employees in making work-family balance (WFB) a reality. Building on the conservation of resources theory, we empirically demonstrated the significance that family supportive supervisor behaviors (FSSB) exhibits in enhancing WFB among frontline hospitality employees. Consequently, this improvement in WFB positively impacts
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How to encourage food waste reduction in kitchen brigades: The underlying role of ‘green’ transformational leadership and employees' self-efficacy J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-18 Viachaslau Filimonau, Jorge Matute, Magdalena Kubal-Czerwińska, Mirosław Mika
Although significant amounts of food are wasted in professional kitchens, research on food waste behaviour among kitchen employees is limited. This study plugs this knowledge gap by examining the determinants of food waste reduction among members of kitchen brigades. The survey (n = 208) results collected in Poland and analysed with Partial Least Squares Structural Equation Modelling (PLS-SEM) demonstrate
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What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-18 Zhen Yan, Zongguo Zhang, Wei Chong Choo
Although a large number of empirical studies on the outcomes of perceived organizational support (POS) have been conducted in the hospitality and tourism context, no research has provided a holistic understanding of POS in this field. This paper aims to meta-analyze POS and examine various moderating variables based on 81 articles (19 outcomes, N = 26,532). The results suggest that POS has different
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Exploring expectations and lived experiences of Low Traffic Neighbourhoods in Birmingham, UK Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-18 Ruth Pritchett, Suzanne Bartington, G Neil Thomas
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The power of personalization: Hosts how to promote guest bookings by personalized responses International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-17 Bo Wang, Ting Jia
Scholars have started focusing on how host responses impact guest bookings. However, studies on the effect of hosts' personalized response strategies, reviewer-matching and content-matching, are still insufficient. Guide by the elaboration likelihood model, we regard reviewer-matching as a peripheral cue and content-matching as a central cue. Then, construct a theoretical framework to analyze their
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The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-17 Jing Pang, Xiaorong Fu, Yuquan Qi
Taking a service-dominant logic, the sharing accommodation business model consists of two forms of value cocreation: experience cocreation during the accommodation service and peer engagement behaviors after its end. Experience cocreation based on peer-to-peer interactions (P2P interactions) is the key to unlocking the competitive advantage of sharing accommodation. However, the understanding of P2P
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How does the career commitment of hospitality employees change across career stages? A multilevel investigation into occupational self-efficacy and family support International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-17 Dan Zhu, Peter B. Kim, Simon Milne, In-Jo Park
This study examined how and why hospitality employees’ occupational self-efficacy and family support influence their career commitment over time. Longitudinal data was collected from 310 hospitality employees at three different points of time, with a three-month lag between them, exploring the differences in the employees’ career commitment growth trajectories between early and mid-to-late career.
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The role of service robots in enhancing customer satisfaction in embarrassing contexts J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-17 Luan Guo, Liduo Gong, Ziyang Xu, Wei Wang, Ming-Hsiang Chen
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Navigating uncertainty: The role of perceived risks in supporting sustainable tourism development in low-density territories J. Destin. Mark. Manag. (IF 7.158) Pub Date : 2024-04-17 Isabel Vieira, Elisa Alén, Didiana Fernandes, Ana Paula Rodrigues
We are increasingly confronted with external factors that affect or promote sustainable tourism development. The pandemic triggered by COVID-19 has shown that to effectively manage uncertainty, it is essential to include perceived risk as a predictor variable. This study analyses residents′ support for sustainable tourism development in low-density territories and proposes a model that takes into account
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Measurement of happiness of daily activity-travel schedules Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-17 Hui Shi, Jingyi Xiao, Rongxiang Su, Konstadinos G. Goulias
Although the relationship between travel and quality of life has garnered much research interest, we find a gap in understanding the correlation among daily activity-travel patterns, location characteristics and happiness. In this study, the 2017 National Household Travel Survey (NHTS) in California and the 2017 and 2013 American Time Use Surveys (ATUS) are merged to estimate the happiness of daily
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In memory of Dr. Valene L. Smith Tourism Geographies (IF 11.355) Pub Date : 2024-04-15 Shinji Yamashita
Valene L. Smith is best known as the editor of the successful book Hosts and Guests: The Anthropology of Tourism. Her life was dedicated to the anthropological study of tourism. In this article com...
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Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-17 Seunghun Shin, Chulmo Koo, Jungkeun Kim, Dogan Gursoy
Purpose This paper aims to examine the impact of metaverse experiences on customers’ offline behavioral intentions: How do customers’ visits to a hospitality business’s virtual property in the metaverse affect their intentions to visit the physical property in the real world? Design/methodology/approach Based on the general learning model and social cognitive theory, this research hypothesizes the
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Mental health and well-being in tourism: a Horizon 2050 paper Tourism Review (IF 7.689) Pub Date : 2024-04-17 Ganghua Chen, Chenyue Zhao, Chaoran Li
Purpose This paper aims to review research on mental health and well-being (MHW) in tourism, which the United Nations addresses in Sustainable Development Goal No. 3 (SDG 3). The authors also pinpoint future directions regarding how tourism can contribute to this goal from theoretical and practical standpoints. Design/methodology/approach The authors review the literature on MHW in tourism from the
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Customers’ intention to use virtual reality in tourism: a comprehensive analysis of influencing factors Tourism Review (IF 7.689) Pub Date : 2024-04-16 Neena Sinha, Sanjay Dhingra, Ritu Sehrawat, Varnika Jain, Himanshu Himanshu
Purpose The emergence of virtual reality (VR) has the potential to revolutionize various industries, including tourism, as it delivers a simulated environment that closely emulates real-life experiences. Therefore, this study aims to explore how the factors, i.e. enjoyment, emotional involvement, flow state, perceived privacy risk, physical risk and cost, influence the customers’ intention to use VR
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Exploring research on water-saving measures applied to the hotel sector. A critical systematic review International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-16 Ariadna Gabarda-Mallorquí, Bartolomé Deyá, Dolores Tirado
Climate change and tourist development are increasing the frequency and severity of water stress situations. This study aims to summarize the research findings in articles exploring water-saving measures applied in hotels. Based on the Cochrane protocol, a systematic review was conducted for the period 2000–2020. Several searches were run to select 39 articles and a coding system was built to classify
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Incivility: How tourists cope with relative deprivation Tour. Manag. Perspect. (IF 7.608) Pub Date : 2024-04-16 Li Pan, Wengu Ren, Ruizhe Fang
Tourist incivility exacerbates tension with locals, jeopardizes tourism sustainability, and tarnishes destination image, prompting investigations into its causes. Leveraging relative deprivation theory, this study examined how two types of relative deprivation influence tourist incivility via a pretest and three scenario-based experiments. Experiments 1a and 1b indicated that relative deprivation increased
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Indexing Valene Smith’s contributions to the Anthropology of tourism and tourism studies Tourism Geographies (IF 11.355) Pub Date : 2024-04-15 Margaret Byrne Swain
Published in Tourism Geographies: An International Journal of Tourism Space, Place and Environment (Ahead of Print, 2024)
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The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-16 Ana Rita Gonçalves, Diego Costa Pinto, Saleh Shuqair, Anna Mattila, Anel Imanbay
Purpose This paper aims to bridge the extended reality framework and the luxury hospitality literature by providing insights into how immersive technologies using artificial intelligence (AI) can shape luxury value and consumer differentiation. Design/methodology/approach The authors conducted three experimental studies comparing immersive AI versus traditional hospitality across luxury contexts (hotels
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Metaperception benefits of service robots in uncomfortable service encounters Tour. Manag. (IF 12.7) Pub Date : 2024-04-15 Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz
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Having fun in micro-celebrity restaurants: The role of social interaction, foodstagramming, and sharing satisfaction International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-15 Yun Victoria Chen, IpKin Anthony Wong, Aliana Man Wai Leong, GuoQiong Ivanka Huang
Foodstagramming has grown in popularity within foodservice contexts. While it is commonly seen as a tool for impression management and normative behavior, the influence of social interaction on foodstagramming has received limited attention. This research aims to fill this gap by examining the interplay of social interaction, tie strength with peers, and subjective well-being, through the lens of social
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Influence of time metaphor and destination image proximity on tourist responses Tour. Manag. (IF 12.7) Pub Date : 2024-04-14 Qianqian Su, Fangxuan (Sam) Li
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How do positive host-guest interactions in tourism alter the indicators of tourists’ general attachment styles? A moderated mediation model Tour. Manag. (IF 12.7) Pub Date : 2024-04-14 Ying Qu, Qing Zhou, Limei Cao
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Valene Smith, tourism, and the remapping of anthropological terrain Tourism Geographies (IF 11.355) Pub Date : 2024-04-13 Kathleen M. Adams
This article argues that Valene Smith’s contributions were fundamental for mapping out the terrain for what was envisioned as an ‘anthropology of tourism.’ As the first major collection of anthropo...
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Tourism research from 1945 to 2022 Tourism Review (IF 7.689) Pub Date : 2024-04-15 Lina Zhong, Xiaonan Li, Sunny Sun, Rob Law, Mengyao Zhu
Purpose Existing tourism review articles have limited review topics and cover a relatively short period. This review paper aims to extend the coverage of the previous literature and enhances the completeness of tourism-related studies to provide comprehensive tourism-related literature from 1945 (World War II onward) to 2022. Specifically, this paper reveals the major research themes present in published
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Money or fit? The tradeoff of intrinsic and extrinsic variables in hospitality managers' job choice International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-13 Alan Yen, Kwang-Ho Lee
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How gendered language emerges in applicant materials and leadership descriptions in the hospitality industry: A text analysis study International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-13 Alberto Beiza, Dustin Maneethai, Juan M. Madera
The hospitality industry faces a gender gap in leadership. Further research is needed to explore if gender stereotypes emerge naturally in applicant materials, like resumes and cover letters. This paper examines the use of agentic and communal language in men and women's self-descriptions in applicant materials, as well as differences in agentic and communal language in descriptions of successful leaders
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Would the blind box be more effective? The role of uncertainty in consumers’ post-recovery satisfaction J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-13 Huili Yan, Luqing Wang, Hao Xiong
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Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-12 Dohyung Bang, SooCheong (Shawn) Jang
This study explored how the type, quantity, and polarity of information shape customer uncertainty in consumption values, utilizing longitudinal and large-scale user-generated data collected from Yelp. Two types of curvilinear relationships between information quantity and consumer uncertainty were identified. Pattern (a) exhibits an inverted U-shaped trend where uncertainty rises with information
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Investigating OTA employees’ double-edged perceptions of ChatGPT: The moderating role of organizational support International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-12 Lan Lu, Jinlin Zhao, Haoran Chen
Based on the conservation of resources theory, this study investigated the relationships between the online travel agency employees' perceived benefits and risks of ChatGPT, job insecurity, and turnover intention. Additionally, we also examined the mediating role of job insecurity and the moderating role of organizational support. Using data from a sample of 432 United States OTA employees, the findings
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Determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises J. Hosp. Market. Manag. (IF 12.5) Pub Date : 2024-04-10 Le Van Huy, Hanh T.H. Truong, Tan Vo-Thanh, Hien T.T. Nguyen, Thac Dang-Van, Ninh Nguyen
This study examines the determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises. This study also investigates the moderating effect of technology opti...
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Effects of robots’ appearance on guest service experiences J. Hosp. Market. Manag. (IF 12.5) Pub Date : 2024-04-10 Hulya Bakirtas, Senem Hazel Baser
Robots are starting to replace human employees in the accommodation industry. It remains unclear how guests perceive robots. The study aims to evaluate the effectiveness of the humanoid and non-hum...
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Critical reflection on the impact of the gig economy on the hospitality workforce International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-12 Dan Jin, Bingjie Liu-Lastres
Purpose This paper aims to provide a critical reflection on the impact of the gig economy on the hospitality workforce. The impact of the gig economy on hospitality workforce management is explored, with the paper delving into both theoretical insights and practical implications. Design/methodology/approach This paper offers reflections on the emerging trend of the gig economy and its impacts on the
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How does occupational stigma and work dirtiness inhibit hotel front-line employees’ proactive customer service performance and its solutions Tour. Manag. (IF 12.7) Pub Date : 2024-04-10 Xingyang Lv, Kexin Zhang, Qi Song, Xiaoxiao Fu, Yue Liu
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Understanding how a commitment-based pledge intervention encourages pro-environmental tourist behaviour Tour. Manag. (IF 12.7) Pub Date : 2024-04-10 Elizabeth Cooper, Sara Dolnicar, Bettina Grün
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Environmental concern and the determinants of night train use: Evidence from Vienna (Austria) Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-10 Brian Buh, Stefanie Peer
This paper investigates which factors determine the intention to take a night train, emphasizing the role of environmental concern, within a Theory of Planned Behavior framework. We built a survey based on an elicitation study, which resulted in an online survey being conducted on a convenience sample in Vienna (Austria). Employing Structural Equation Modelling, we find that positive attitudes towards
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Using machine learning methods to predict future churners: an analysis of repeat hotel customers International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-10 Aslıhan Dursun-Cengizci, Meltem Caber
Purpose This study aims to predict customer churn in resort hotels by calculating the churn probability of repeat customers for future stays in the same hotel brand. Design/methodology/approach Based on the recency, frequency, monetary (RFM) paradigm, random forest and logistic regression supervised machine learning algorithms were used to predict churn behavior. The model with superior performance
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Social connections of tourism working holiday makers Tour. Manag. Perspect. (IF 7.608) Pub Date : 2024-04-09 Thanasis Spyriadis, Ashlie Went
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Gender differences in travel and everyday life: A data-driven approach to address the intersectional nature of gender as a social construct Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-09 Yaxuan Zhang, Ying Song
Gender differences in travel patterns have been extensively studied in the transportation realm. Recent studies have started to adopt an intersectional lens to acknowledge that the convergence of gender and other social identities can create unique travel needs and experiences. However, studies often focus on gender differences in trip characteristics instead of putting trips in the context of daily
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Pragmatic arguments for decolonising tourism praxis in Africa Tourism Geographies (IF 11.355) Pub Date : 2024-04-08 Maureen Ayikoru
This conceptual essay extends decolonisation debates to the broader context of decoloniality of praxis. It acknowledges the significance of epistemological and pedagogical decolonisation but argues...
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Artificial intelligence: an overview of research trends and future directions International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-03 Dogan Gursoy, Ruiying Cai
Purpose This study aims to offer an overview of hospitality and tourism research on artificial intelligence (AI) and its impact on the industry. More specifically, this study examines hospitality and tourism AI research trends in hospitality and tourism customer service experience creation and delivery, service failure and recovery, human resources and organizational behavior. Based on the review,
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Boosting heritage recommendations through awe and augmented reality International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-04 Jorge Nascimento, Sandra Maria Correia Loureiro
Purpose Drawing on appraisal theories, this paper aims to attempt to demonstrate how augmented reality (AR) strengthens relationships in the cognitive-affective-conative mechanism to shape visitors' recommendation of awe-inspiring heritage experiences. Design/methodology/approach A mixed-method approach was undertaken. First, an exploratory pre-study (n = 98) analyzed the multidimensionality of awe
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The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-03 Soyeun Olivia Lee, Sunghyup Sean Hyun, Qi Wu
Purpose This study aims to use the extended model of goal-directed behavior (EMGB) to examine the interaction between wine purchasing motivations and prior knowledge and their impact on consumers’ wine purchase intentions and decisions. Design/methodology/approach The survey was conducted in large discount retail stores in South Korea, and structural equation modeling analysis reveals EMGB’s strong
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What drives consumers to post more photos in online reviews? A trait activation theory perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-03 Danting Cai, Hengyun Li, Rob Law, Haipeng Ji, Huicai Gao
Purpose This study aims to investigate the influence of the reviewed establishment’s price level and the user’s social network size and reputation status on consumers’ tendency to post more visual imagery content. Furthermore, it explores the moderating effects of user experiences and geographic distance on these dynamics. Design/methodology/approach This study adopts a multi-method approach to explore
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Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-05 Yu Li, Soyeun Olivia Lee
Purpose This study, rooted in affordance-actualization theory and communication theory, aims to critically examine how ChatGPT influences users’ transition from new adopters to loyal advocates within the context of travel decision-making. It incorporates constructs including communication quality, personalization, anthropomorphism, cognitive and emotional trust (ET), loyalty and intention to adopt
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Hospitality marketing research: bridging the practical gap International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-04 Anil Bilgihan, Lydia Hanks, Nathan Discepoli Line, Makarand Amrish Mody
Purpose This study aims to identify the causes of the academia-industry divide in hospitality marketing research in the form of the “Research Devaluation Map” and offers ideas for discussion points and suggestions for change. Design/methodology/approach The conceptualization of the Research Devaluation Map was developed at an invitational thought-leadership conference. The authors were asked to produce
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The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-03 Xinyuan (Roy) Zhao, Fujin Wang, Anna S. Mattila, Aliana Man Wai Leong, Zhenzhen Cui, Huan Yang
Purpose Customer misbehavior has a negative impact on frontline employees. However, the underlying mechanisms from customer misbehavior to employees’ negative outcomes need to be further unfolded and examined. This study aims to propose that employees’ affective rumination and problem-solving pondering could be the explanatory processes of customer misbehavior influencing employee attitudes in which
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Tourism e-commerce marketing following live-streaming: consumer behavior and verification psychology Tourism Review (IF 7.689) Pub Date : 2024-04-05 Yuchen Wang, Rui Guo
Purpose Based on social cognitive theory, this study aims to explore the psychological mechanism behind consumer verification behavior following tourism e-commerce live-streaming. Design/methodology/approach Based on grounded theory, data were collected through 20 semi-structured in-depth interviews and analyzed. Findings This study identified that companies commonly use reminder messages and secondary
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From metaverse experience to physical travel: the role of the digital twin in metaverse design Tourism Review (IF 7.689) Pub Date : 2024-04-03 Baolin Deng, IpKin Anthony Wong, Qi Lilith Lian
Purpose Designing an effective metaverse experience through a tourism digital-twin platform is crucial to the success of metaverse tourism. How such a digital-twin platform should appeal to target users, however, lacks exploration. The study aims to advance a conceptual contribution by successfully creating a metaverse experience through a well-designed digital-twin platform. It also aims to show how
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Limiting rural tourism: Local agency and community-based tourism in Andalusia (Spain) Tour. Manag. (IF 12.7) Pub Date : 2024-04-08 Esteban Ruiz-Ballesteros, Auxiliadora González-Portillo