This research explores Zen retreats through the psychological transformation perspective, focusing on the general population's broader mental vulnerabilities. Using a multimethod qualitative approach, including online traveler reflections and communications, onsite observations, and interviews, it reveals a multifactorial interaction framework in which tourists seek personal betterment, connections

Gastronomic offerings are key components of travel and destinations. However, scant research has focused on how gastronomic offerings are projected to tourists. Using signaling theory as a framework, this study investigated the presence of gastronomic offerings in 25,231 promotional photos to assess how the pictures represented the food offerings at resorts in five countries. Data were gathered from

Green advertising is an effective method for promoting sustainable tourism by encouraging tourists to engage in environmentally friendly activities. However, existing research shows a certain degree of controversy regarding the effectiveness of different message appeals. Drawing on the elaboration likelihood model, this research examines the causal relationship and underlying mechanisms between the

Textbooks are an important medium for constructing cultural memory, influencing people's future tourism behavior, but the mechanism remains ambiguous. Using cultural memory theory and the stimulus-organism-response framework, this study explored the influence of cultural memory mediums on tourism behavior pre- and post-trip. A mixed research method was used, and data were collected through online reviews

Travel motivation has undergone a profound shift post-crisis (COVID), reshaping the very core of leisure travel behavior. Utilizing Means-End Chain (MEC) theory, this study investigates the complex interplay between destination attributes, traveler outcomes (consequences), and personal values that guide travel decision-making. Survey data from 440 US residents reveal three distinct phenomena: (1) “motivation

Customer orientation is a core value of many service companies, often leading employees to engage in pro-customer deviance (PCD) to better serve customers. However, while research has extensively explored the antecedents of such behaviors, the understanding of their downstream behavioral consequences for employees engaging in PCD remains limited. Based on the moral balance framework, this study investigates

We use the 2022 Russian invasion of Ukraine to examine the effects of war on hotel performance in neighbouring countries and their capitals. Utilizing weekly data on prices, occupancy, and revenue, we apply a linear approach within clusters of observations and a non-linear approach across all observations to estimate the impact of trade, tourism fluctuations, migration, and internet-based interest

This research investigates how working with robots influences service employees' ethical cognition and behavior. Grounded in social cognitive theory, we propose that human-robot collaboration increases employees’ moral disengagement, leading to counterproductive work behavior (CWB), with human-robot task interdependence exacerbating these negative effects. Unlike human coworkers, service robots are

All hotels receive numerous booking requests every day, either directly or through online travel agencies, but only a small percentage of these requests are converted into reservations. Low conversion rates generate an additional layer of uncertainty into the hotel demand function and pose a challenge for revenue maximization. Consequently, optimizing the conversion rate is a top priority for all hotel

Many studies highlight the significance of agglomeration and spatial competition as factors influencing dynamic pricing strategies in hospitality. Our research advances the literature by examining the interaction between agglomeration benefits and competition drawback along the booking curve. To this aim, we propose a two-step Structural Vector Autoregressive (SVAR) approach that accounts for time-variant

Across tourism and hospitality research, the memorability of experiences is no longer primarily contingent upon the object of consumption, but instead increasingly driven by ethical considerations capable of stimulating consumer engagement therein. Focusing on locavorism, and deploying the lens of moral identity theory, we address a research gap in this direction via convergent parallel mixed methods

Restaurant food delivery is increasing, bringing more food handlers into the supply chain as food delivery workers (FDWs). These new actors may potentially perpetuate the transmission of foodborne illness. This study evaluated FDWs' food safety knowledge, attitude, and practices (FS-KAPs) and analyzed how perceived self-efficacy and job involvement influenced FS-KAP relationships. The study included

This study employs a mixed-methods approach to examine the effects of educational tourism on university students' learning from the cognitive, affective, and behavioral domains. Unlike previous studies that focus on a single learning domain, this study offers a comprehensive understanding of the significant outcomes of educational tourism on the well-rounded development of young adults. It investigates

Urban traffic congestion remains a persistent challenge in contemporary cities, with most existing research focusing on macro-scale built environment features such as land use and transport network and overlooking the visual and perceptual cues embedded in micro-scale streetscapes that influence real-time driving behavior. To address this gap, this study investigates the relationship between street-level

Individuals use social media platforms to gratify their self-presentation needs. However, due to the challenges associated with overt bragging, people may resort to humblebragging (i.e., boasting disguised as a complaint). The effectiveness of humblebragging is a subject of debate in literature. Therefore, this study uses multi-study approach (survey and experimental study design) aimed to identify:

This systematic literature review explores the adoption and implementation of the Uniform System of Accounts for the Lodging Industry (USALI) across 25 studies, including academic articles and grey literature. This review aims to shed light on the diverse experiences of hotels adopting USALI by examining its impact on financial transparency, cost allocation practices, benchmarking capabilities, and

To explain resistance to DEI efforts, research has primarily focused on demographic factors, such as race and gender, leaving a gap in understanding the role of psychological factors like organizational identification (OID). Using two studies with hospitality professionals, this study addresses this gap by revealing that high levels of OID can lead to an unintended consequence: employees with strong

Despite the widespread use of deceptive dark patterns by online travel agencies (OTAs) in the hospitality industry, research on their impact on booking boutique hotel rooms remains limited. Consumers who choose boutique hotels generally have higher expectations for their experiences, making them particularly vulnerable to the negative effects of dark patterns. This study investigates how exposure to

The main purpose of the study is to examine the mediating role of green innovation (GI) and the moderating role of stakeholder engagement (SE) in the impact of environmental sustainability practices (ESPs) on green performance (PERF) in the hospitality sector based in Egypt. Data were collected from 236 employees of Egypt's 5-star hotels. The data were analyzed in Smart-PLS.The findings demonstrate

As an employee-initiated proactive behavior where they adjust their job boundaries, job crafting significantly influences organizations’ service quality, customer loyalty, and employee satisfaction in the hospitality industry. This study grounded in the frequent interactions between frontline hotel employees and customers, positing that the job crafting undertaken by these employees differs from that

As the design movement in tourism management grows, a unifying approach is needed to tackle complex, tourism-related societal issues. This conceptual research note presents complexity-aware design as a pivotal approach for studying and addressing the wicked problems faced by the tourism industry. Complexity-aware design is an interdisciplinary approach that integrates complexity thinking with advanced

The demand for volunteer tourism has declined since the onset of the pandemic, challenging stakeholders to attract volunteers. This study explores the role of awe in enhancing volunteer tourism intentions, a concept that is often overlooked in tourism research. Two experiments were conducted to leverage construal-level and tourism motives. Study 1 revealed that positive awe, framed with “why” appeals

This study explores how frontline hospitality employees appraise work stressors and how these assessments lead to withdrawal behaviors, drawing upon protection motivation theory and cognitive appraisal theory. Using PLS-SEM, results from 419 respondents reveal that, in stressful work situations, perceived coping efficacy, perceived vulnerability, perceived severity, and perceived costs influence withdrawal

This research attempts to apply the concept of spatial signature from urban planning studies to identify the dynamic functions of a destination. Discovering functions is an essential step to understand the roles and usage of a destination and ultimately design it. To achieve this, this research analyzes over 6 million mobility data points, detailing where travelers visited and the activities they engaged

Virtue foods in vice-virtue bundle help consumers alleviate guilt associated with indulgent consumption, enhancing their preference for the bundle. However, few studies explored whether there are cues in vice-virtue bundle can further enhance consume intention for the bundle. This study explores how contagion cues in vice-virtue bundle can strengthen consumer purchase intention for bundle through three

Tourism and hospitality producer–consumer dynamics require social technology. Online reviews significantly influence restaurant service and encourage repeat visits and referrals. In response to online reviews, this qualitative research examines tourists' perceptions of a Green Customer-Love Service system in restaurants, based on artificial intelligence (AI) and human co-creation. The originality of

While literature on ethicality among hospitality employees is emerging, understanding the context within which individuals choose to behave ethically or unethically is still in its infancy. Taking a holistic “person-environment” view, this paper draws upon the trait activation theory (TAT) to examine the impact of Machiavellianism as an individual disposition on employees’ moral disengagement as well

Service providers strive to differentiate offerings to stay ahead. How to leverage the alignable and nonalignable attributes advantage of services is still a question to be solved. This research focuses on the role of crowding, a widely observed but important phenomenon during peak travel seasons, in shaping tourists’ willingness to process nonalignable attributes. On the basis of structural alignment

This study expands the topic of employee's green creativity (EGC) in corporate organizations to a broader tourism destination context, and reveals the connotations and dimensions of RGC by anchoring the ability-motivation-opportunity (AMO) theory. We find that the RGC in tourism destination is composed of three dimensions, namely, green creative practice, green life belief, and green opportunity recognition

Household travel survey data form the foundation of travel behavior modeling and transportation planning, yet traditional interview-based methods face significant challenges related to high labor costs and data quality limitations. Smartphone-based travel surveys have emerged as promising alternatives, but barriers to participation persist despite technological advances. This paper presents an innovative

The tourism industry's environmental impact, particularly on carbon dioxide emissions and waste generation, underscores imperatives for sustainable practices, especially in the hotel sector. Despite hotels’ substantial efforts to adopt sustainable measures, such actions might not influence guests’ perceptions or behaviors. Therefore, this research investigates the underlying mechanisms of the effects

Job pressure in hotels is increasing daily and is an important factor affecting employee behaviour and organisational performance. This study discusses the impact of hotel job stress on psychological contracts (PC) and proactive behaviour and introduces the concept of cynicism as a moderating variable. For this purpose, structural equation modelling was applied to analyse the questionnaire data collected

When deciding on accommodation-sharing platforms, travelers face safety uncertainty because they need to trade or live with unverified strangers. Considering that accommodation-sharing platforms are introducing smart door locks to reduce safety uncertainty, this study contributes to the service-dominant logic framework by introducing uncertainty-mitigating factors that enhance satisfaction in an a

Grounded in the Stimulus-Organism-Response (S-O-R) framework, this study investigates the impact of Generative Artificial Intelligence (GenAI) adoption on brand authenticity, brand image, and self-brand congruity and their subsequent effects on consumer behavior, including electronic word-of-mouth (e-WOM) and behavioral intention, within the restaurant industry. A scenario-based experimental design

This study aims to develop a health benefit promotion model for edible insect food targeting older consumers, using a mixed-methods design. Drawing on the holistic and individualistic theory of health and the AIDA model, the quantitative findings reveal that health consciousness drives health interest, which enhances perceived healthiness and subsequently influences purchase intention and willingness

The purpose of this study is twofold: (1) to examine the extent to which the degree of professionalization affects Airbnb hosts’ listing performance, and (2) to investigate the extent to which geographical distance and geographical diversification affect the relationship between professionalization and listing performance of Airbnb hosts. Based on the postulations of the resource-based view and the

The objective of this study is to analyze the effects of openness in specialized search and digital transformation maturity on sustainability. In this context, the moderating role of organizational identity orientation and enabling controls is explored. To collect the data used in this research, a questionnaire was administered to small and medium-sized hotels in Brazil. The data collected from 190

This study provides an updated overview of review studies in Hospitality and Tourism (H&T), focusing on recent thematic interests and shifts in methods, topics, and future research. It conducts a systematic Review of Reviews (ROR), selecting review articles published between 2017 and 2023. Following PRISMA guidelines, the study employs bibliometric analysis and thematic mapping across 230 review studies

In the hospitality industry, hotel managers have widely considered online customer reviews because they play an essential role in influencing the decisions of potential travelers and improving hotel performance. The purpose of this research is to identify the variables that influence the decisions of hotel customers and to perceptual map brands using the web mining method.

This study aims to explore the obstacles faced by families with children with Autism Spectrum Disorder (ASD) when dining out and to provide suggestions for service strategies that restaurants can implement to serve them better. We conducted in-depth interviews with 12 parents of children with ASD to identify challenges when dining out and negotiation strategies for addressing these challenges. Multiple

This study analyzes the effect of tourism-related life-enhancing motivations and tourism-related constraints on seniors’ life satisfaction after a visit to a spa. Drawing on expectancy-value, leisure constraints, and social comparison theories, the empirical application conducted in the thermal tourism context finds that tourism-related constraints have no effect on life satisfaction and that tourism-related

This study employs a mixed-methods approach to explore the stress individuals experience when sharing tourism experiences on social media, which is underexplored in existing tourism literature. Guided by the Stressor-Strain-Outcome model, a conceptual framework concerning the stress of sharing is developed and empirically tested using Generalized Structural Equation Model, incorporating six stressors

This study examines consumer evaluations of robotic service failures caused by human interference by integrating service context, robot appearance, and individual anthropomorphism tendencies into a unified model. Two between-subjects experiments were conducted. In Study 1 (N = 402), participants interacted with a healthcare or food-service bot that failed due to verbal interference. Healthcare service

This study analyzes the impact of job openings in the overall economy on the performance of hospitality and tourism firms. By using interlinkages theory, the results show that the availability of jobs in the overall economy negatively impacts hospitality and tourism. This effect is pronounced for the hotel and restaurant subsector, while absent for airlines. Apart from critical managerial implications

The dynamic nature of global consumer behaviour has positioned masstige brands as vital players in contemporary markets, warranting rigorous examination. This research advances our understanding of the interplay between culture and consumer interactions with masstige brands, particularly within the hospitality sector. By employing expectancy value theory, the study elucidates the roles of brand identification

This review examines the topic of ChatGPT in tourism and hospitality research. With their emphasis on dynamic customer interactions, the tourism and hospitality sectors are increasingly incorporating Artificial Intelligence (AI) technologies into their service delivery and operations. Meanwhile, the impact of AI on research and education within these fields has become a focus of academic interest.

This paper aims to further understand willingness to sacrifice and willingness to pay a higher price for booking a hotel with environmental practices. We examine the acceptance of individual sacrifices (without compensation) versus shared sacrifices between hotel-client (with compensation), and we shed light on effective compensatory methods. The research comprises three studies: a questionnaire to

This study examines the impact of vehicle automation and onboard activities on travel mode preferences based on a stated choice experiment conducted among 696 visitors to US national parks. Several multinomial and mixed logit models were estimated to analyze preferences for human-driven vehicles (HV), autonomous vehicles (AV), and AVs with work and leisure interiors (AV-WL), and to calculate the associated

This study examines how consumers make decisions when selecting restaurants online. It introduces a framework that categorizes decision-makers into four distinct styles - quick experts, hasty amateurs, casual novices, and relaxed professionals – based on their prior dining experience and time spent on the selection task. Through clickstream analysis of 282 participants using Yelp, we employed an algorithmic

Based on the Conservation of resources theory (COR), the purpose of this study was to analyze the correlation between legal awareness (LA), organizational trust (OT), and job satisfaction (JS) of hotel employees in Türkiye. Legal awareness was measured in four categories (Union-collective bargaining law (UCBL), Social insurance and general health insurance law (SIGHIL), Labour law (LL), and Occupational

In the era of big data, hotel booking platforms are inundated with an overwhelming volume of consumer reviews, which hinders review users from identifying valuable reviews. This study examines how review tags—a simple yet powerful heuristic—highlight valuable reviews and influence potential consumers and hotel managers. Using a dataset of 190,939 consumer reviews, we find that tagged reviews are more

Despite efforts to implement sustainable practices, customer resistance and accusations of greenwashing pose significant challenges, which are compounded by the abstract nature of climate change making it difficult for people to comprehend its urgency and immediate impact. This study investigates how emotional responses to climate change influence travelers' pro-environmental behaviors. We examined

The growth of Airbnb has given rise to changes in tourist behavior and tourism-related industries. However, research on domestic tourism demand (DTD) for Airbnb supply has been limited. Thus, this study uses the autoregressive distributed lag model and Granger causality analysis based on the tourism demand theory to investigate the relationship between Airbnb supply and DTD. Expenditure on tourism-related

Shared micromobility has established its role as a viable solution for sustainable transportation worldwide. Despite the widespread discourse on bike-sharing, there remains a paucity of research addressing its utilization among older adults (aged 65 and over). To this end, this research delves into the analysis of docked bike-sharing trip records in Chicago, aiming to understand the impact of land

Despite the assumed link between tourism and creativity, research remains limited, and findings are inconsistent. This study draws on trait activation theory and broaden-and-build theory of positive emotions to propose a theoretical model that explores how environmental novelty influences tourist creativity. We argue that environmental novelty evokes interest, fostering cognitive flexibility and enhancing