Online photo-sharing is commonplace in present-day tourism, yet previous studies revealed contrasting implications of mobile connectivity and holiday photo-sharing on the tourist experience. To address this, the present study explores tourists' online photo-sharing behaviour and motivation, and the subsequent gaze that is pursued. An inductive and qualitative approach was applied through 17 in-depth

Despite strong evidence from the social ecological model suggesting the influences of the residential built environment on individuals' behaviors, the effects of travelers' residential tourism clusters on their tourism experience at smart tourism destinations have not been investigated. Thus, this study aims to understand the effects of travelers' residential tourism clusters on their memorable tourism

Slow food movement gave rise to subsequent movements including Cittáslow and slow tourism. This emphasises a steady state mindful approach to travel and consumption patterns. With consideration for pressing issues like overtourism, mass tourism and the onslaught of the COVID-19 pandemic, it is pertinent to discuss viable alternatives to a fast-paced life and travel that we consider normal. One such

Looking at potential faith-based tourists, this study examined how their anticipation of emotional solidarity influenced the cognitive and affective images of their preferred destination, which in turn led to travel intention. To see if potential tourists lacking first-hand experiences of the destination engaged in emotional reasoning, Model 1 (cognitive destination image → affective destination image)

COVID-19 has negatively affected the travel and tourism industry and may continue to do so in the future. Therefore, hospitality businesses need to pay attention to consumer reactions, concerns, and motives for travelling in this era. This study leverages the stimulus-organism-behaviour-consequence (SOBC) model to examine psychological factors that influence Japanese travellers' intention to travel

This study investigated the effect of city image on residents' perceptions and the top-down and bottom-up effects of sporting events on the host city. The study developed and tested a research framework delineating the relationships among city image, city attitudes, sporting event attitudes, and word-of-mouth (WOM). This research further examined the impact of sporting events through a pre-post design

Despite growing insight into customers' brand experience, its effect on brand evangelism, or a customer's intense brand support behavior, remains tenuous, exposing an important literature-based gap. Addressing this gap, we adopt a Service-Dominant logic/Consumer Culture Theory perspective to uncover how customers' brand experience dimensions drive their evangelistic behavior for luxury hotels. Addressing

Tourism experiences are often mediated by morality and imbued with emotions. This study draws on worksheets associated with a field trip to the War Remnants Museum in Ho Chi Minh City, Vietnam, to examine moral emotions in educational dark tourism. Thematic analysis of children's field trip narratives revealed a multiplicity of moral emotions in the positioning of ‘self’ and ‘other’. Moral emotions

Disasters and crises do not only affect tourism enterprises detrimentally but can also prompt business innovation and creativity. This positive outlook is under-studied although it can aid in understanding the speed of business recovery, especially among smaller tourism enterprises in remote and resource-scarce destinations where external assistance is limited. This study examines innovation and creativity

Transformations are a social process that has both psychological and social outcomes. However, current studies tend to neglect the social outcomes of transformations, i.e., social transformations, as transformative tourism experience (TE) studies emphasise the psychological transformations from travelling. This study examines tourists' social transformations from travelling to a different cultural

While several studies have investigated the influence of tourism development on income inequality, the moderation of governance quality on the tourism-income inequality relationship remains scarce. Therefore, this study tries to fill the gap in the literature by examining the moderating effect of governance quality on the impact of tourism on income inequality in 30 Asian countries over the period

The purpose of this paper is to examine how hotel marketing consortia (HMC) manage cooperation among their members. This research aims to uncover processes of HMC networking. To achieve the research goals, an exploratory interview was addressed. After this, a questionnaire was applied to four- and five-star hotel managers in Portugal. Data was subsequently analysed for social network analysis. The

The development of recreational trails has gained popularity in recent years and therefore many scholars have studied various aspects of them. However, the recreational trail theoretical framework lacks an understanding of the relationship between the stage of trail development and income multiplier value. This research aims to examine this relationship and thus advance the traditional theory of recreational

The diffusion of service robots, powered by artificial intelligence (AI) technology, at the hotel front desk is facing challenges. Drawing on innovation resistance literature, this study investigates consumer resistance to hotel front-desk service robots by developing a service robot resistance model. A mixed-methods design was used involving qualitative interviews and quantitative surveys. The results

Tourism consumption has been outlined as having a positive effect on individuals' subjective wellbeing, however, we had limited empirical or conceptual understanding on the propensity of VR tourism in fostering positive subjective wellbeing and the subsequent effects this has for tourism providers and policymakers. A vacation transports one's self to an alternative world, physically. In parallel, VR

Social media branding is increasingly undertaken by small and individual accommodation businesses. Based on the heuristic-systematic model (HSM), this study investigates factors influencing the formation and development of pre-visit images for B&Bs. An experimental design is created for empirical evidence. Study 1 (n = 451) features four types of online reviews and aims to test the respective and interactive

This study examined whether environmental status signaling (ESS) applied to purchase situations involving three environmental products in hospitality and tourism: an environment-friendly car, an organically-produced wine, and a green hotel. Findings from three scenario-based quasi-experimental studies suggested that ESS differed across the type of green product and the consumption setting. When status

The purpose of this study was to provide empirical insights into event professionals' approaches to risk and crisis management and resilience. This study was guided by an integrated model developed based on the 4R Tourism Crisis Management Model and the Organizational Resilience Framework. A qualitative research method was used, where two studies consisted of 26 interviews were conducted before and

Abstract not available

This study investigates the mediating role of job satisfaction in the effect of customer incivility on work effort (including the dimensions of time commitment and work intensity) and the intention to quit. Data were collected via questionnaire from 275 frontline employees working in four- and five-star hotels in Turkey. The research model was tested via partial least squares. Findings indicated that

We investigate the impact of Daylight Saving Time (DST) on electricity demand in the Balearic Islands (Spain), a region characterized by a large tourism industry, and where tourists outnumber residents during the peak season. Using daily data from 2007 to 2017 and deploying a time series model as well as a double/debiased machine learning model, we estimate that DST implementation results in a small

Despite extensive research on corporate engagement in corporate social responsibility (CSR), studies on CSR communication in the hospitality and tourism industry are scarce. Deepening this line of research is necessary to understand properly the real effects of CSR communication on consumers' attitudinal and behavioral responses to companies. In this paper, we test a causal model of CSR communication

The use of travel apps profoundly influences the behavior of tourists throughout the entire tourism experience. The aim of the present study is therefore to contribute to travel-app use continuance. An extended ‘continued use’ model based on the UTAUT2 framework is proposed, including important tourist behavior variables: satisfaction, privacy risk, personalization, e-WOM, relative advantage, aesthetics

This study aimed to develop and test a conceptual model of the antecedents of residents' attitudinal behavior to support future film tourism in a popular tourism destination. These antecedents include: socio-cultural impacts of existing tourism, place attachment, external perceived realism of media programs, and perceived importance of residents' involvement. A total of 416 survey questionnaires were

Camping is a salient economic contributor to nature-based tourism that is also beholden to the natural environment. Climate resources are the combination of naturally occurring meteorological variables of empirically observable importance to firm performance. Tourism climatologist are at the forefront of climate resource research, where investigations have been primarily empirically derived rather

This mix-method study guided by a literature review analyzed the concealed sales activities and owner restrictions of timeshare companies that lead to owner dissatisfaction and regret. Survey results revealed that most owners are satisfied with their overall membership; however, one-in-five regret their decision to buy. The three sources of dissatisfaction and regret were owners' experiences with the

Scholarly work regarding tourist behavior requires more empirical support especially concerning methods to extract emotions and sentiments from user-generated comments on social media. Research on predicting behavioral intentions of foreign tourists who faced culture shock (or unexpected surprise) has been under-represented in tourism literature. This paper used Aspect Based Sentiment Analysis (ABSA)

The voluntourism industry has grown and diversified significantly over the past two decades. Scientific attention to voluntourism has focused on voluntourist motivations and outcomes while research on the perceived outcomes and sustainability of voluntourism is sparse. As voluntourism programs increase, it is critical to understand the environmental, economic, social-cultural, and collaborative dimensions

Drawing on a qualitative study, this study aims to provide an improved understanding of how tourists perceive a sanctioned destination's image and how sanction-induced crises influence tourists' behavioral intentions. To do so, this study employed semi-structured interviews with 30 individuals each with and without prior experience visiting Iran. The findings revealed that sanctions influence affective

Our paper investigates whether calling orientation and work engagement (WNG) mediate the link between job crafting and cabin attendants' critical work-related performance outcomes serially. These outcomes are service recovery performance (SP), in-role performance (IRP), extra-role performance (ERP), and creative performance (CP). Data were gathered from 296 cabin attendants through a Web-based survey

This article introduces and develops a comprehensive scale named Octomodal Mental Imagery (OMI) to measure various aspects of imagination and prospection. OMI is developed and validated by conducting three rigorous studies and six data collections. In the first study, using the phenomenology approach, a detailed internal experience of the imagination process was carefully recorded. In the second study

Robots are adopted in numerous tourism and hospitality segments, including restaurants. This study aims to empirically investigate the service robots' (SRs) acceptance among fast-food employees across two cultures – Egypt and Malaysia - and examines the moderating role of culture on usage intention. Extending the UTAUT model, Hofstede's culture dimensions, and relevant literature, a survey was developed

To deal with safety risks in a peer-to-peer (P2P) trading economy platform, later customers may consider the decision of prior customers, constituting an environment where herding behavior may occur. This study intends to investigate herding behavior in such platforms and explore the boundary conditions. The study identifies the following findings: (1) The number of prior bookings for accommodation

Tourism-led migrants' relocation in pursuit of well-being has become a global research topic. Scholars have established and applied various scales to measure subjective well-being (SWB). Yet studies have tended to use single SWB scales based on a certain case area and a particular subset of tourism-led migrants. Such specificity has hindered a comprehensive understanding of well-being. In this paper

Volunteers serve as the largest labor force in a mega sporting event and may become ambassadors for the host city and event. Volunteers at a mega sporting event are considered the co-creators because they mentally and physically participate in the event from start to finish. Therefore, understanding the role of volunteers as co-creators is critical. Volunteers can also have experiences as tourists

Assessing tourism destination attractiveness is a dynamic procedure influenced by constantly changing factors. Despite the existence of various studies on destination attractiveness, less attention has been devoted to measuring the relevance of air quality. The growing concerns related to the impacts of air pollution worldwide, make it imperative to develop attractiveness models which incorporate air

The post-COVID-19 tourism recovery is most likely to be led by crisis-resistant tourists (Hajibaba, Gretzel, Leisch and Dolnicar, 2015). The surf tourism market is highly crisis resistant (Dolnicar and Fluker, 2003a) and has potential to expand during the pandemic (Mach and Ponting, 2021), especially with the advances in technologies for remote workers. In an attempt to answer Hritz and Franzidis'

This paper explores global differences in travel risk perception based on i) attitudes towards travel abroad, and ii) the time required to plan travel. Baseline data from 2019 is compared with data from 2020, the first year of the COVID-19 pandemic. A methodology based on Big Data is developed through the Skyscanner metasearch engine, working with 20,756 million flight searches and 1979 million flight

This conceptual paper offers a theoretical and methodological analysis on the use of values for understanding and managing tourists' environmentally sustainable choices. The aim is to provide a deeper discussion of the limits identified by recent reviews of the literature and to suggest additional ones. Moreover, we show how research in social and environmental psychology can help tourism scholars

This study examined local food diners' perceptions of gastronomy—composed of food, country image, and culture—in Singapore, a city-state. This study successfully identified the country image associated with gastronomy by adopting the concept of UNESCO Creative Cities of Gastronomy and explored the impact of country image on the local diners' perception of Hawker Culture as a country brand, based on

Employees in the hotel industry are among the most vulnerable groups that have been severely affected by the COVID-19 pandemic. Anchored on the general strain theory, transactional theory of stress and coping, and theory of justice, this study investigates the mechanism through which hotel employees' perceived job insecurity affects their deviant work behavior during the COVID-19 pandemic. A survey

By applying the protection motivation theory, the study aims to investigate factors influencing tourism and hospitality (T&H) workers' career resilience when faced with health-related risks at work during a pandemic. Data were collected from 495 part-time and full-time employees in the Vietnamese tourism and hospitality sector. The study found that workers' perceived vulnerability and perceived severity

Based on the stress-vulnerability model, this study aims to investigate how social anxiety moderates the customer outcomes of excessive employee effort. Empirical data were collected from 525 respondents. All data were analyzed using PLS-SEM. Our findings indicated that customer delight fully mediated the relationship between excessive employee effort and customer loyalty. Both the negative effects

Study examines the ethnic restaurant experiences' unique outcomes to determine whether they extend to prospective tourism experiences. To further understanding of the ethnic restaurant experience's effects, the experience's influence on perceptions of a destination's food image and mediation effect of this image between the experience and tourist intentions are also examined. Uncertainty reduction

This study examines the impact of extended tourist trust constructs on domestic travel experiences, subjective well-being, and future travel intention in the pandemic. Data was obtained through a survey conducted on 1181 Korean and American domestic tourists. The results show that policy trust and destination trust have positive effects on travel frequency and satisfaction. Moreover, interactional

Extra-role service is currently the keystone that supports hotels' ability to compete. At the same time, extra-role service depends on the discretionary behavior of some employees who perform their duties in a context of stress. Our study investigates the effect of a stressor such as performance pressure on extra-role service, using employee engagement as a mediator and mindfulness level as a moderating

The hospitality industry has turned to technology as a strategic weapon to improve operational efficiency, boost competitive edge, improve service quality, support employees, and maintain guest relationships. Hence, this paper is about technology planning in the hotel industry. We propose a prescriptive methodology to strategically select technologies which best serve the hotel. Based on LDA, HITS

To prevent COVID-19, tourists are required to maintain distance from other people. However, interpersonal contact is a crucial element in tourists' well-being. It is necessary to ask how eliciting both eudaimonic and hedonic well-being will change as a result. The answer is unclear. To address this issue, we used partial least squares equation modeling to examine a city that has efficiently responded

Tourist destinations play an important role in facilitating restoration and recovery from stress and mental fatigue. Building upon the Reasonable Person Model, this study tested the causal relationships between three antecedent constructs, i.e., perceived destination restorative qualities (PDRQs), tourist hedonic well-being, tourist eudaemonic well-being, and one consequent construct, i.e., environmentally

Resilience in a tourist context describes the capacity for individuals to use psychological and social resources to adapt and bounce back from adversity. We theorize tourist resilience as a multi-dimensional construct consisting of four dimensions – preparedness, adaptiveness, social support, and risk reduction – and describe the development and validation of a behavioural measure of tourist resilience

This paper examines the reasons why some people have limited interest in tourism,. Departing from the traditionally accepted travel constraints approach, an alternative conceptualisation of this phenomenon is offered based on travel disinterest. One-quarter of residents of Queensland, Australia has either no interest in, or has ambivalent attitudes towards travel. A total of 11 themes were identified

Smart tourism has gained popularity in recent years. While we praise the benefits it brings, we should not neglect the associated challenges of data privacy and security. This study intends to investigate the scope of data privacy and security research on smart tourism by analyzing 38 relevant contributions in multi-disciplinary fields systematically. Historical trends, disciplines, regions, themes

Situated within the emerging social science literature contesting the diffusion of neoliberal ideologies into academia, this study explores the effects of neoliberalism (in the face of Covid-19 as well) on doctoral students. It employs a qualitative arts-based approach amalgamating aspects of autoethnography, ethnography, ethnodrama, and qualitative interviews to co-construct empirical material on

Employees' positive personality traits are one main enabler of tourism organisations to develop knowledge-sharing culture and promote innovative performance. To achieve the principle of personality-job fit, this study aims to measure the influence of employees' personality traits on their knowledge-sharing behaviour and innovative performance. It also measures the mediation of knowledge-sharing between

The purpose of this study was to explore the effectiveness of virtual reality (VR) game training compared to both in-person demonstration and traditional video training. Combining the constructivist learning theory with the cognitive-affective theory of learning, the study designed a longitudinal lab experiment in the context of restaurant frontline worker training. The results showed that VR game

This study investigates the effects of entrepreneurs' passion on persuasion by focusing on venture capitalist funding decisions toward hospitality and tourism business plan presentation. To this end, we conducted two studies. In study 1, we collected evidence from 13 hospitality and tourism start-up financing projects broadcasted on China Central Television Channel 2 by utilizing a Linguistic csQCA

Tourism is a vital economic source in the Mediterranean basin. The sun and beach tourists are of major social and economic importance for almost all Mediterranean countries. However, this industry's extensive and uncontrolled growth may negatively impact these fragile natural coastline areas. In the present study, we review and analyse the driver's forces, pressures, and impacts of the tourism sector

Mega-sport events continue to attract interest from potential hosts around the world. The belief is that these events bring the host city and country not only prestige but also economic benefits, notably tourism. A decade ago, Fourie and Santana-Gallego (2011) published a seminal paper that defined a gravity model for tourism demand to estimate the impact of six mega-sport events on international tourism