This study explored strategies that can effectively support frontline hospitality employees in making work-family balance (WFB) a reality. Building on the conservation of resources theory, we empirically demonstrated the significance that family supportive supervisor behaviors (FSSB) exhibits in enhancing WFB among frontline hospitality employees. Consequently, this improvement in WFB positively impacts both family performance and service performance. Moreover, our findings provided confirmation that family centrality enhances both the direct influence that FSSB exhibits on WFB and its indirect influence on employee outcomes related to family and service.

中文翻译：

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如何让一线酒店员工实现工作与家庭的平衡？家庭支持性督导行为的影响

本研究探讨了可以有效支持一线酒店员工实现工作与家庭平衡 (WFB) 的策略。基于资源节约理论，我们实证证明了家庭支持性主管行为（FSSB）对于增强一线酒店员工的 WFB 具有重要意义。因此，WFB 的改善对家庭绩效和服务绩效产生积极影响。此外，我们的研究结果证实，家庭中心性既增强了 FSSB 对 WFB 的直接影响，又增强了对与家庭和服务相关的员工成果的间接影响。