-
Explainable AI for government: Does the type of explanation matter to the accuracy, fairness, and trustworthiness of an algorithmic decision as perceived by those who are affected? Government Information Quarterly (IF 7.8) Pub Date : 2024-09-13 Naomi Aoki, Tomohiko Tatsumi, Go Naruse, Kentaro Maeda
Amidst concerns over biased and misguided government decisions arrived at through algorithmic treatment, it is important for members of society to be able to perceive that public authorities are making fair, accurate, and trustworthy decisions. Inspired in part by equity and procedural justice theories and by theories of attitudes towards technologies, we posited that the perception of these attributes
-
Integral system safety for machine learning in the public sector: An empirical account Government Information Quarterly (IF 7.8) Pub Date : 2024-08-23 J. Delfos, A.M.G. Zuiderwijk, S. van Cranenburgh, C.G. Chorus, R.I.J. Dobbe
This paper introduces systems theory and system safety concepts to ongoing academic debates about the safety of Machine Learning (ML) systems in the public sector. In particular, we analyze the risk factors of ML systems and their respective institutional context, which impact the ability to control such systems. We use interview data to abductively show what risk factors of such systems are present
-
Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government: Lessons from India Government Information Quarterly (IF 7.8) Pub Date : 2024-08-22 Swapnil Sharma, Arpan K. Kar, M.P. Gupta
In the digital era, governance is undergoing a transformation, moving state–citizen engagement into online realms, where citizens serve as users and collaborators in shaping services and policies. Empowering citizens to act as social innovators on issues affecting their lives and local communities is the key to facilitate this transition. As interactions between the state and citizens become more convenient
-
Does being informed about government transparency boost trust? Exploring an overlooked mechanism Government Information Quarterly (IF 7.8) Pub Date : 2024-08-09 Juan Pablo Ripamonti
-
Toward a person-environment fit framework for artificial intelligence implementation in the public sector Government Information Quarterly (IF 7.8) Pub Date : 2024-07-29 Shalini Misra, Benjamin Katz, Patrick Roberts, Mackenzie Carney, Isabel Valdivia
Using an embedded mixed method design, we compared a nationally representative sample of US adults and a sample of US-based emergency managers (EM) on their attitudes toward artificial intelligence (AI) and their intentions to rely on AI in a set of decision-making scenarios relevant to emergency management. Emergency managers reported significantly less positive attitudes toward AI and were less likely
-
A conceptual digital policy framework via mixed-methods approach: Navigating public value for value-driven digital transformation Government Information Quarterly (IF 7.8) Pub Date : 2024-07-24 Joong-Yeup Lee, Beomsoo Kim, Sang-Hyeak Yoon
This study is grounded in the understanding that the potential of digital technologies contributes to digital transformation and public value creation, primarily by enhancing information sharing and cooperation. Empirical analysis of policy reports on digital transformation has enabled key topics to be identified, revealing their linkages to core initiatives associated with public values. Through this
-
Digital transformation decoupling: The impact of willful ignorance on public sector digital transformation Government Information Quarterly (IF 7.8) Pub Date : 2024-07-16 Jonathan Crusoe, Johan Magnusson, Johan Eklund
The public sector is actively pursuing digital transformation to ensure continuous operations and relevance. While existing research has outlined essential prerequisites for successful digital transformation, there is recognition of willful ignorance concerning these prerequisites. Public servants may in other words deliberately avoid understanding the necessary conditions for digital transformation
-
Measuring public procurement transparency with an index: Exploring the role of e-GP systems and institutions Government Information Quarterly (IF 7.8) Pub Date : 2024-07-02 Sangeeta Khorana, Santiago Caram, Nripendra P. Rana
The high expenditure on public procurement by governments makes it imperative to enhance transparency across the procurement cycle with technology-driven initiatives, such as e-procurement systems. This paper develops the Public Procurement Transparency Index and evaluates the impact of institutional reforms and membership of the World Trade Organisation Government Procurement Agreement on transparency
-
When public values and user-centricity in e-government collide – A systematic review Government Information Quarterly (IF 7.8) Pub Date : 2024-06-28 Linda Weigl, Tamara Roth, Alexandre Amard, Liudmila Zavolokina
User-centricity in e-government is a double-edged sword. While it helps governments design digital services tailored to the needs of citizens, it may also increase the burden on users and deepen the digital divide. From an institutional perspective, these fundamental conflicts are inevitable. To better understand the role and effect of user-centricity in e-government, this paper analyses academic literature
-
Open government data initiatives as agents of digital transformation in the public sector: Exploring the extent of use among early adopters Government Information Quarterly (IF 7.8) Pub Date : 2024-06-27 Grace M. Begany, J. Ramon Gil-Garcia
Open government data initiatives are important agents of public sector digital transformation and understanding how agencies design, implement, and evaluate strategies for these initiatives is paramount to their ongoing success. However, a challenging and little understood aspect of open government data initiatives is precisely how open data users engage with and use these vital resources. This study
-
A systematic analysis of digital tools for citizen participation Government Information Quarterly (IF 7.8) Pub Date : 2024-06-25 Bokyong Shin, Jacqueline Floch, Mikko Rask, Peter Bæck, Christopher Edgar, Aleksandra Berditchevskaia, Pierre Mesure, Matthieu Branlat
Despite the increasing use of digital tools for citizen participation, their ecosystem and functionality remain underexplored. What digital tools exist, and how do they help citizens engage in policymaking? This article addresses this gap by examining the supply side of digital tools for citizen participation. We compiled a comprehensive dataset of 116 digital tools from three public repositories.
-
Automation bias in public administration – an interdisciplinary perspective from law and psychology Government Information Quarterly (IF 7.8) Pub Date : 2024-06-22 Hannah Ruschemeier, Lukas J. Hondrich
The objective of this paper is to break down the widely presumed dichotomy, especially in law, between fully automated decisions and human decisions from a psychological and normative perspective. This is particularly relevant as human oversight is seen as an effective means of quality control, including in the current AI Act. The phenomenon of automation bias argues against this assumption. We have
-
Exploring the influence of technology regulatory policy instruments on public acceptance of algorithm recommender systems Government Information Quarterly (IF 7.8) Pub Date : 2024-06-15 Yue Guo, Sirui Li, Lei Zhou, Yu Sun
The application of algorithm recommender systems introduces several potential risks, including privacy infringement, discriminatory outcomes, and opacity. Governments worldwide have introduced regulatory policy instruments with varying degrees of coerciveness. However, few studies have examined the impact of regulatory policy instruments on public acceptance. This study investigates the nuanced ways
-
Leveraging a startup-based approach for digital transformation in the public sector: A case study of Brazil's startup gov.br program Government Information Quarterly (IF 7.8) Pub Date : 2024-06-12 Elaine Venson, Rejane Maria da Costa Figueiredo, Edna Dias Canedo
The rapid advancement of information and communication technologies is driving a swift transition towards digital transformation (DT) in public services globally. This paper investigates Brazil's approach to DT through its Startup Gov.br program, which employs startup principles to drive digital innovation within federal government agencies. Drawing upon interviews with key stakeholders and analysis
-
Institutional trustworthiness on public attitudes toward facial recognition technology: Evidence from U.S. policing Government Information Quarterly (IF 7.8) Pub Date : 2024-06-07 Robin Guohuibin Li
-
A longitudinal study on the diffusion and the divide in the use of e-government services among vulnerable citizens in Korea Government Information Quarterly (IF 7.8) Pub Date : 2024-05-27 WookJoon Sung, Jooho Lee
Previous research on demand-side e-government has not adequately examined the utilization of specific e-government services by different citizen groups, particularly digitally vulnerable ones, via both websites and mobile platforms. This lack of understanding has generated to a limited knowledge base regarding the usage of these services. Furthermore, there is a dearth of longitudinal research in this
-
What does the public think about artificial intelligence? An investigation of technological frames in different technological context Government Information Quarterly (IF 7.8) Pub Date : 2024-05-21 Shangrui Wang, Zheng Liang
Public participation is crucial for the governance of artificial intelligence (AI). However, the public is typically portrayed as a passive recipient in practice, and little is known about their expectations, assumptions and knowledge about AI. Based on the theoretical lens of technological frames, and using Latent Dirichlet Allocation (LDA) and content coding on 114,393 relevant comments, the article
-
Feature engineering from the perspective of agenda setting for predicting the success of online petitions Government Information Quarterly (IF 7.8) Pub Date : 2024-05-13 Philip Tin Yun Lee, Alvin Ying Lu, Feiyu E, Michael Chau
This study draws on the issue expansion model and symbolism, both of which are influential concepts in the literature of public policy and agenda setting, to generate textual features for developing a predictive model of online petition success. Using a real-life dataset of an online petition platform, we show that the proposed model performs well in several important evaluation metrics when compared
-
The generation of public value through e-participation initiatives: A synthesis of the extant literature Government Information Quarterly (IF 7.8) Pub Date : 2024-04-15 Naci Karkin, Asunur Cezar
The number of studies evaluating e-participation levels in e-government services has recently increased. These studies primarily examine stakeholders' acceptance and adoption of e-government initiatives. However, it is equally important to understand whether and how value is generated through e-participation, regardless of whether the focus is on government efforts or user adoption/acceptance levels
-
Same same but different: How policies frame societal-level digital transformation Government Information Quarterly (IF 7.8) Pub Date : 2024-04-12 Tobias Mettler, Gianluca Miscione, Claus D. Jacobs, Ali A. Guenduez
-
Metaverse for advancing government: Prospects, challenges and a research agenda Government Information Quarterly (IF 7.8) Pub Date : 2024-04-03 Nir Kshetri, Yogesh K. Dwivedi, Marijn Janssen
A number of government agencies have started deploying the Metaverse to connect better with their constituents. The Metaverse provides a rich interaction environment and has the potential to engage with, especially, the younger generation. However, the Metaverse's potential impact on the government sector has been given limited attention. This discussion paper aims to fill this void by reviewing the
-
The governance of artificial intelligence in Canada: Findings and opportunities from a review of 84 AI governance initiatives Government Information Quarterly (IF 7.8) Pub Date : 2024-04-03 Blair Attard-Frost, Ana Brandusescu, Kelly Lyons
In recent years, the effective governance of artificial intelligence (AI) systems has become a strategic necessity for many nations. Among those nations, Canada is particularly noteworthy: Canada was the first nation to implement a national AI strategy, and more recently, Canada's federal and provincial governments have designed and implemented a wide range of initiatives that attempt to intervene
-
Public value creation through the use of open government data in Australian public sector: A quantitative study from employees' perspective Government Information Quarterly (IF 7.8) Pub Date : 2024-03-30 Nuria Benmohamed, Jun Shen, Elena Vlahu-Gjorgievska
-
Creating public value through digital service delivery from a citizen's perspective Government Information Quarterly (IF 7.8) Pub Date : 2024-03-26 Dolores E. Luna, Sergio Picazo-Vela, Battulga Buyannemekh, Luis F. Luna-Reyes
-
The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers Government Information Quarterly (IF 7.8) Pub Date : 2024-03-23 Anna Grøndahl Larsen, Asbjørn Følstad
Chatbots are increasingly taken up by public service providers, yet the implications of taking up this technology as part of public service provision is understudied. Based on a thematic analysis of 34 in-depth interviews with citizens and public service providers concerning a chatbot for municipal information and service delivery, this article contributes insights on how public service chatbots impact
-
Exploring services in a smart city through socio-technical design principles: Revealing five tensions in a smart living context Government Information Quarterly (IF 7.8) Pub Date : 2024-02-24 Karin Axelsson, Ulf Melin, Malin Granath
Smart cities have been studied for many years, but smart homes and the citizens' actual living in these smart homes are less researched. We argue that for digital government research, and for governments to be successful in smart city development in practice, it is necessary not only to understand living on a societal level, but also living aspects in the narrow context of homes. Citizens populate
-
Paradoxical digital inclusion: The mixed blessing of street-level intermediaries in reducing administrative burden Government Information Quarterly (IF 7.8) Pub Date : 2024-02-23 Mohammad Alshallaqi, Yaser Hasan Al-Mamary
This study draws on longitudinal qualitative data and insights from the literature on administrative burdens, street-level bureaucracy, and digital government to advance the debate on digital inclusion. It sheds light on a paradoxical form of digital inclusion enacted by an unexplored tier of private street-level intermediaries. This paradoxical digital inclusion manifests in three ways. First, digitization
-
The strategic use of AI in the public sector: A public values analysis of national AI strategies Government Information Quarterly (IF 7.8) Pub Date : 2024-02-22 Illugi Torfason Hjaltalin, Hallur Thor Sigurdarson
Governments worldwide are strategically investing in artificial intelligence (AI) to improve public services and streamline internal operations. In this context, national AI strategies play a pivotal role. This study uses combined qualitative research methods analyzing 28 national AI strategies (i.e., the texts). Our aim is to delve into how governments define and position AI applications within the
-
How emerging technologies can solve critical issues in organizational operations: An analysis of blockchain-driven projects in the public sector Government Information Quarterly (IF 7.8) Pub Date : 2024-02-10 Samuel Fosso Wamba, Serge-Lopez Wamba-Taguimdje, Qihui Lu, Maciel M. Queiroz
Blockchain technology emerged as a concrete and disruptive application in all sectors. Even if the public sector witnessed this technology's first applications and implementations, it took a while to spread even in that environment. Previous studies have shown that blockchain technologies are a powerful, essential, and effective lever for transforming government processes and procedures and improving
-
Creating a workforce of fatigued cynics? A randomized controlled trial of implementing an algorithmic decision-making support tool Government Information Quarterly (IF 7.8) Pub Date : 2024-01-31 Matthias Döring, Kim Sass Mikkelsen, Jonas Krogh Madsen, Kristian Bloch Haug
In recent decades, public service provision has become increasingly digitalized. However, while digitalization and artificial intelligence holds many promises, there is surprisingly little causal evidence on how it affects the employees who provide such services in the frontline. Based on cognitive and social psychological theories, we argue that IT projects can increase employees' cynicism towards
-
Characterizing technology affordances, constraints, and coping strategies for information dissemination to the public: Insights from emergency messaging in US local governments Government Information Quarterly (IF 7.8) Pub Date : 2024-01-27 Tzuhao Chen, J. Ramon Gil-Garcia, G. Brian Burke, Alessandria Dey, Derek Werthmuller
Disseminating information to the public is critical in emergency management. Thanks to technological advances in recent decades, governments can instantly reach citizens through multiple channels. Existing research on emergency messaging indicates that the effectiveness of messaging depends on multiple factors, including receivers' characteristics, message content and style, as well as the social and
-
Governing in the digital age: The emergence of dynamic smart urban governance modes Government Information Quarterly (IF 7.8) Pub Date : 2024-01-09 Erico Przeybilovicz, Maria Alexandra Cunha
There is growing concern that implementing effective governance constitutes a significant element in cities becoming ‘smart’ due to its multidisciplinarity, complexity of urban challenges and multi-stakeholder involvement. It is assumed that in smart city initiatives, new governance modes arise through the interplay of technological artefacts and political and social factors, viewed through a sociotechnical
-
How to promote AI in the US federal government: Insights from policy process frameworks Government Information Quarterly (IF 7.8) Pub Date : 2024-01-09 Muhammad Salar Khan, Azka Shoaib, Elizabeth Arledge
When it comes to routine government activities, such as immigration, justice, social welfare provision and climate change, the general perception is that the US federal government operates slowly. One potential solution to increase the productivity and efficiency of the federal government is to adopt AI technologies and devices. AI technologies and devices already provide unique capabilities, services
-
Managing the manosphere: The limits of responsibility for government social media adoption Government Information Quarterly (IF 7.8) Pub Date : 2024-01-09 Åsa-Karin Engstrand
The prevalence of hate, threats, gender trolling, and other problematic communication patterns in social media prompts concerns about the responsibility associated with government social media adoption. In addressing this issue, this paper adopts a feminist perspective to enrich our understanding of how governments assume responsibility for their adoption of social media. The study contains a sentiment
-
Exploring the potential and limits of digital tools for inclusive regulatory engagement with citizens Government Information Quarterly (IF 7.8) Pub Date : 2024-01-08 Chris Townley, Christel Koop
Over the past decade, independent regulatory agencies like competition authorities, water and energy regulators have increasingly turned to citizen engagement, including via digital channels. In this study, we seek to shed light on the potential and limits of economic regulators' digital engagement with citizens, compared to traditional, non-digital equivalents. More specifically, we analyse the costs
-
How do citizens perceive the use of Artificial Intelligence in public sector decisions? Government Information Quarterly (IF 7.8) Pub Date : 2023-12-29 Tessa Haesevoets, Bram Verschuere, Ruben Van Severen, Arne Roets
Artificial Intelligence (AI) has become increasingly prevalent in almost every aspect of our lives. At the same time, a debate about its applications, safety, and privacy is raging. In three studies, we explored how UK respondents perceive the usage of AI in various public sector decisions. Our results are fourfold. First, we found that people prefer AI to have considerably less decisional weight than
-
Digital government and the circular economy transition: An analytical framework and a research agenda Government Information Quarterly (IF 7.8) Pub Date : 2023-12-26 Rony Medaglia, Boriana Rukanova, Ziyan Zhang
The transition from a linear economy towards a circular economy (CE), based on reusing, repairing, refurbishing, and recycling existing materials and products, is one of the key priorities in pursuing Sustainable Development Goals (SDGs), where governments play a fundamental role, with the support of digital technologies.
-
Stop trying to predict elections only with twitter – There are other data sources and technical issues to be improved Government Information Quarterly (IF 7.8) Pub Date : 2023-12-23 Kellyton Brito, Rogério Luiz Cardoso Silva Filho, Paulo Jorge Leitão Adeodato
Since the popularization of social media (SM) platforms, researchers have been trying to use their data to predict electoral results. Previous surveys point out that the most used approach is based on volume and sentiment analysis of posts on Twitter. However, they are almost unanimous in presenting that the results are not better than chance. In this context, this study aims to investigate the feasibility
-
Promoting digital equality in co-production: The role of platform design Government Information Quarterly (IF 7.8) Pub Date : 2023-12-16 Pascale-Catherine Kirklies, Oliver Neumann, Lisa Hohensinn
Governments are increasingly using digital platforms to integrate citizens in public service delivery. However, research indicates that digital co-production initiatives are not reaching all groups of society equally. We investigate the role of gender and platform design on the intention to participate in co-production by conducting a pre-registered survey experiment with a sample of individuals in
-
Open data work for empowered deliberative democracy: Findings from a living lab study Government Information Quarterly (IF 7.8) Pub Date : 2023-12-16 Erna Ruijer, Carmen Dymanus, Erik-Jan van Kesteren, Laura Boeschoten, Albert Meijer
Open government data have the potential to facilitate democratic debate and collaboration between government and citizens. This assumes that citizens can effectively use data. However, not all citizens possess these skills. Building on the Empowered Deliberative Democracy Framework, this study examined how open data work - a variety of interventions and activities facilitated by intermediaries - can
-
ICT-based co-production and democracy: Enacting space, people, and authority in polycentric sites of governance in Estonia Government Information Quarterly (IF 7.8) Pub Date : 2023-12-15 Kristina Muhhina
This study examines the democratic risks and coping strategies related to ICT-enabled co-production. The article turns to the scholarship on polycentric governance and outlines three potential sources of institutional misfit relevant for practicing democracy in multi-centered sites of service provision: limited jurisdictional integrity, plural solidarities, and “liquid authority.” The empirical inquiry
-
Inclusion interrupted: Lessons from the making of a digital assistant by and for people with disability Government Information Quarterly (IF 7.8) Pub Date : 2023-12-14 Georgia van Toorn
Participatory approaches including co-design are seen as a means to address some of the challenges digital government poses for people with disability, such as unequal access and poor technological design. Yet co-design principles are rarely practiced in a meaningful way for people with disability, resulting in digital government systems that are obstructive and inaccessible to many. This paper explores
-
Identifying patterns and recommendations of and for sustainable open data initiatives: A benchmarking-driven analysis of open government data initiatives among European countries Government Information Quarterly (IF 7.8) Pub Date : 2023-12-08 Martin Lnenicka, Anastasija Nikiforova, Mariusz Luterek, Petar Milic, Daniel Rudmark, Sebastian Neumaier, Caterina Santoro, Cesar Casiano Flores, Marijn Janssen, Manuel Pedro Rodríguez Bolívar
Open government and open (government) data are seen as tools to create new opportunities, eliminate or at least reduce information inequalities and improve public services. More than a decade of these efforts has provided much experience, practices, and perspectives to learn how to better deal with them. This paper focuses on benchmarking of open data initiatives over the years and attempts to identify
-
Realizing quantum-safe information sharing: Implementation and adoption challenges and policy recommendations for quantum-safe transitions Government Information Quarterly (IF 7.8) Pub Date : 2023-11-24 Ini Kong, Marijn Janssen, Nitesh Bharosa
By utilizing the properties of quantum mechanics, quantum computers have the potential to factor a key pair of a large prime number and break some of the core cryptographic primitives that most information infrastructures depend on. This means that today's widely used cryptographic algorithms can soon become unsafe and need to be modified with quantum-safe (QS) cryptography. While much work is still
-
Organizing public sector AI adoption: Navigating between separation and integration Government Information Quarterly (IF 7.8) Pub Date : 2023-11-18 Friso Selten, Bram Klievink
Artificial Intelligence (AI) has the potential to improve public governance, but the use of AI in public organizations remains limited. In this qualitative study, we explore how public organizations strategically manage the adoption of AI. Managing AI adoption in the public sector is complex because of the inherent tension between public organizations' identity, characterized by formal and rigid structures
-
The role of municipal digital services in advancing rural resilience Government Information Quarterly (IF 7.8) Pub Date : 2023-11-17 Vanessa R. Levesque, Kathleen P. Bell, Eileen S. Johnson
Community resilience refers to collective efforts to help improve response and recovery for the entire community in response to disasters. Municipalities that provide information and services to residents through digital platforms have more options for meeting citizen needs during crises. In this study, we examine the provision of digital services by rural municipalities in Maine, USA during the COVID-19
-
Modalities of monitoring: Evidence from cameras and recorders in policing Government Information Quarterly (IF 7.8) Pub Date : 2023-11-16 Andrew B. Whitford, Anna M. Whitford
All policy implementation environments that transfer authority to field agents incur principal-agency problems. Given the difficulty of choosing the right agent (solving the “adverse selection” problem), leaders of agencies look for ways to reduce “moral hazard” when agents take actions against the public interest. Increasingly, leaders try to reduce moral hazard by monitoring employees using data
-
Building open government data platform ecosystems: A dynamic development approach that engages users from the start Government Information Quarterly (IF 7.8) Pub Date : 2023-11-09 Andreas Hein, Martin Engert, Sunghan Ryu, Norman Schaffer, Sebastian Hermes, Helmut Krcmar
Open government data (OGD) platform ecosystems hold immense potential for promoting transparency, civic engagement, economic growth, and improved governmental offerings. The prevailing strategy to building OGD platform ecosystems follows a sequential approach where the OGD platform is built first and the ecosystem is built second, resulting in low engagement. In this paper, we derive insights into
-
Experimenting with collaboration in the Smart City: Legal and governance structures of Urban Living Labs Government Information Quarterly (IF 7.8) Pub Date : 2023-11-10 Astrid Voorwinden, Ellen van Bueren, Leendert Verhoef
Urban Living Labs (ULLs) have been implemented in many cities, but their organizational and legal structure has not often been analyzed. ULLs aim to provide a space for different parties to research, develop, and test solutions to urban problems whilst engaging with local communities. Their experimental approach to urban innovation and to public-private collaboration makes flexibility, openness, and
-
Artificial intelligence in government: Concepts, standards, and a unified framework Government Information Quarterly (IF 7.8) Pub Date : 2023-11-07 Vincent J. Straub, Deborah Morgan, Jonathan Bright, Helen Margetts
Recent advances in artificial intelligence (AI), especially in generative language modelling, hold the promise of transforming government. Given the advanced capabilities of new AI systems, it is critical that these are embedded using standard operational procedures, clear epistemic criteria, and behave in alignment with the normative expectations of society. Scholars in multiple domains have subsequently
-
Moving beyond privacy and airspace safety: Guidelines for just drones in policing Government Information Quarterly (IF 7.8) Pub Date : 2023-11-08 Mateusz Dolata, Gerhard Schwabe
The use of drones offers police forces potential gains in efficiency and safety. However, their use may also harm public perception of the police if drones are refused. Therefore, police forces should consider the perception of bystanders and broader society to maximize drones' potential. This article examines the concerns expressed by members of the public during a field trial involving 52 test participants
-
Trends and challenges of e-government chatbots: Advances in exploring open government data and citizen participation content Government Information Quarterly (IF 7.8) Pub Date : 2023-11-04 María E. Cortés-Cediel, Andrés Segura-Tinoco, Iván Cantador, Manuel Pedro Rodríguez Bolívar
In this paper, we propose a conceptual framework composed of a number of e-government, implementation and evaluation-oriented variables, with which we jointly analyze chatbots presented in the research literature and chatbots deployed as public services in Spain at national, regional and local levels. As a result of our holistic analysis, we identify and discuss current trends and challenges in the
-
To fee or not to fee: Requester attitudes toward freedom of information charges Government Information Quarterly (IF 7.8) Pub Date : 2023-11-03 A. Jay Wagner, David Cuillier
This study seeks to establish a foundation for how FOI fees are received by public record requesters, and how fees influence behavior across demographics and requester types. A survey of 330 public records requesters in the United States revealed sharp disparities in how requesters perceive fees. Private citizens, journalists, academics, and nonprofit requesters were more likely to identify excessive
-
Citizens' acceptance of artificial intelligence in public services: Evidence from a conjoint experiment about processing permit applications Government Information Quarterly (IF 7.8) Pub Date : 2023-10-28 Laszlo Horvath, Oliver James, Susan Banducci, Ana Beduschi
Citizens' acceptance of artificial intelligence (AI) in public service delivery is important for its legitimate and effective use by government. Human involvement in AI systems has been suggested as a way to boost citizens' acceptance and perceptions of these systems' fairness. However, there is little empirical evidence to assess these claims. To address this gap, we conducted a pre-registered conjoint
-
The construction of self-sovereign identity: Extending the interpretive flexibility of technology towards institutions Government Information Quarterly (IF 7.8) Pub Date : 2023-10-27 Linda Weigl, Tom Barbereau, Gilbert Fridgen
Ever-growing concerns over ‘Big Brother’ continue driving individuals towards user-centric identity management systems. Nascent innovations are framed as offering Self-Sovereign Identity (SSI). Because of the association with value-laden ideals and technical components like blockchain, SSI is caught up with both hype and idiosyncrasy. Competing interpretations of SSI damage the public discourse and
-
Faced with digital bureaucrats: A scenario-based survey analysis of how clients perceive automation in street-level decision-making Government Information Quarterly (IF 7.8) Pub Date : 2023-10-24 Peter André Busch
Street-level bureaucracies are digitalized with significant implications for street-level decision-making. Whereas research has focused on how street-level bureaucrats are influenced by this development, less research has focused on how the clients, who experience actual policy outcomes, perceive the increasing digitalization. This study explores clients' perceptions of automation in street-level decision-making
-
How information capacity shapes policy implementation: A comparison of administrative burdens in COVID-19 vaccination programs in the United States, Mexico, and the Netherlands Government Information Quarterly (IF 7.8) Pub Date : 2023-10-17 Rik Peeters, César Rentería, Guillermo M. Cejudo
There is a growing literature on how policy capacities shape policy implementation. In this article we focus on a specific type: information capacity and its effects on implementation and policy outcomes. Through a comparative case study of the COVID-19 vaccination programs in the United States, Mexico, and the Netherlands, we study how a government's information capacity – the capacity to collect
-
Framework for interoperable service architecture development Government Information Quarterly (IF 7.8) Pub Date : 2023-10-04 Andreas Schmitz, Maria A. Wimmer
Interoperability is a key success factor for digital public services. Addressing the required interoperability principles in public service architectures is difficult, since a multitude of different layers of interoperability as well as of architecture development must be covered in complex real-world situations. Architecture development frameworks provide an instrument to systematically and holistically
-
Digital transparency and citizen participation: Evidence from the online crowdsourcing platform of the City of Sacramento Government Information Quarterly (IF 7.8) Pub Date : 2023-09-22 Boyuan Zhao, Shaoming Cheng, Kaylyn Jackson Schiff, Yeonkyung Kim
This paper examines the relationship between digital transparency and citizens' participation in government activity, specifically, online crowdsourcing. Many local governments have enhanced service transparency by disclosing and sharing information of government activities in digital format. These digital-driven transparency mechanisms often introduce interactive, tailor-made, and user-generating
-
The role of digital technologies in global climate negotiations Government Information Quarterly (IF 7.8) Pub Date : 2023-09-10 Tove Sofia Engvall, Leif Skiftenes Flak, Øystein Sæbø
Digital technologies are increasingly used in global climate negotiations to enhance interaction and participation. However, global climate negotiations are characterized by paradoxes and tensions that complicate the resolution of the problem. Thus, the use of digital technologies can only be effective if orchestrated with an understanding of underlying global climate negotiations paradoxes. The objective