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Exploring services in a smart city through socio-technical design principles: Revealing five tensions in a smart living context Government Information Quarterly (IF 8.49) Pub Date : 2024-02-24 Karin Axelsson, Ulf Melin, Malin Granath
Smart cities have been studied for many years, but smart homes and the citizens' actual living in these smart homes are less researched. We argue that for digital government research, and for governments to be successful in smart city development in practice, it is necessary not only to understand living on a societal level, but also living aspects in the narrow context of homes. Citizens populate
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Paradoxical digital inclusion: The mixed blessing of street-level intermediaries in reducing administrative burden Government Information Quarterly (IF 8.49) Pub Date : 2024-02-23 Mohammad Alshallaqi, Yaser Hasan Al-Mamary
This study draws on longitudinal qualitative data and insights from the literature on administrative burdens, street-level bureaucracy, and digital government to advance the debate on digital inclusion. It sheds light on a paradoxical form of digital inclusion enacted by an unexplored tier of private street-level intermediaries. This paradoxical digital inclusion manifests in three ways. First, digitization
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The strategic use of AI in the public sector: A public values analysis of national AI strategies Government Information Quarterly (IF 8.49) Pub Date : 2024-02-22 Illugi Torfason Hjaltalin, Hallur Thor Sigurdarson
Governments worldwide are strategically investing in artificial intelligence (AI) to improve public services and streamline internal operations. In this context, national AI strategies play a pivotal role. This study uses combined qualitative research methods analyzing 28 national AI strategies (i.e., the texts). Our aim is to delve into how governments define and position AI applications within the
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How emerging technologies can solve critical issues in organizational operations: An analysis of blockchain-driven projects in the public sector Government Information Quarterly (IF 8.49) Pub Date : 2024-02-10 Samuel Fosso Wamba, Serge-Lopez Wamba-Taguimdje, Qihui Lu, Maciel M. Queiroz
Blockchain technology emerged as a concrete and disruptive application in all sectors. Even if the public sector witnessed this technology's first applications and implementations, it took a while to spread even in that environment. Previous studies have shown that blockchain technologies are a powerful, essential, and effective lever for transforming government processes and procedures and improving
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Creating a workforce of fatigued cynics? A randomized controlled trial of implementing an algorithmic decision-making support tool Government Information Quarterly (IF 8.49) Pub Date : 2024-01-31 Matthias Döring, Kim Sass Mikkelsen, Jonas Krogh Madsen, Kristian Bloch Haug
In recent decades, public service provision has become increasingly digitalized. However, while digitalization and artificial intelligence holds many promises, there is surprisingly little causal evidence on how it affects the employees who provide such services in the frontline. Based on cognitive and social psychological theories, we argue that IT projects can increase employees' cynicism towards
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Characterizing technology affordances, constraints, and coping strategies for information dissemination to the public: Insights from emergency messaging in US local governments Government Information Quarterly (IF 8.49) Pub Date : 2024-01-27 Tzuhao Chen, J. Ramon Gil-Garcia, G. Brian Burke, Alessandria Dey, Derek Werthmuller
Disseminating information to the public is critical in emergency management. Thanks to technological advances in recent decades, governments can instantly reach citizens through multiple channels. Existing research on emergency messaging indicates that the effectiveness of messaging depends on multiple factors, including receivers' characteristics, message content and style, as well as the social and
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Governing in the digital age: The emergence of dynamic smart urban governance modes Government Information Quarterly (IF 8.49) Pub Date : 2024-01-09 Erico Przeybilovicz, Maria Alexandra Cunha
There is growing concern that implementing effective governance constitutes a significant element in cities becoming ‘smart’ due to its multidisciplinarity, complexity of urban challenges and multi-stakeholder involvement. It is assumed that in smart city initiatives, new governance modes arise through the interplay of technological artefacts and political and social factors, viewed through a sociotechnical
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How to promote AI in the US federal government: Insights from policy process frameworks Government Information Quarterly (IF 8.49) Pub Date : 2024-01-09 Muhammad Salar Khan, Azka Shoaib, Elizabeth Arledge
When it comes to routine government activities, such as immigration, justice, social welfare provision and climate change, the general perception is that the US federal government operates slowly. One potential solution to increase the productivity and efficiency of the federal government is to adopt AI technologies and devices. AI technologies and devices already provide unique capabilities, services
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Managing the manosphere: The limits of responsibility for government social media adoption Government Information Quarterly (IF 8.49) Pub Date : 2024-01-09 Åsa-Karin Engstrand
The prevalence of hate, threats, gender trolling, and other problematic communication patterns in social media prompts concerns about the responsibility associated with government social media adoption. In addressing this issue, this paper adopts a feminist perspective to enrich our understanding of how governments assume responsibility for their adoption of social media. The study contains a sentiment
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Exploring the potential and limits of digital tools for inclusive regulatory engagement with citizens Government Information Quarterly (IF 8.49) Pub Date : 2024-01-08 Chris Townley, Christel Koop
Over the past decade, independent regulatory agencies like competition authorities, water and energy regulators have increasingly turned to citizen engagement, including via digital channels. In this study, we seek to shed light on the potential and limits of economic regulators' digital engagement with citizens, compared to traditional, non-digital equivalents. More specifically, we analyse the costs
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How do citizens perceive the use of Artificial Intelligence in public sector decisions? Government Information Quarterly (IF 8.49) Pub Date : 2023-12-29 Tessa Haesevoets, Bram Verschuere, Ruben Van Severen, Arne Roets
Artificial Intelligence (AI) has become increasingly prevalent in almost every aspect of our lives. At the same time, a debate about its applications, safety, and privacy is raging. In three studies, we explored how UK respondents perceive the usage of AI in various public sector decisions. Our results are fourfold. First, we found that people prefer AI to have considerably less decisional weight than
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Digital government and the circular economy transition: An analytical framework and a research agenda Government Information Quarterly (IF 8.49) Pub Date : 2023-12-26 Rony Medaglia, Boriana Rukanova, Ziyan Zhang
The transition from a linear economy towards a circular economy (CE), based on reusing, repairing, refurbishing, and recycling existing materials and products, is one of the key priorities in pursuing Sustainable Development Goals (SDGs), where governments play a fundamental role, with the support of digital technologies.
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Stop trying to predict elections only with twitter – There are other data sources and technical issues to be improved Government Information Quarterly (IF 8.49) Pub Date : 2023-12-23 Kellyton Brito, Rogério Luiz Cardoso Silva Filho, Paulo Jorge Leitão Adeodato
Since the popularization of social media (SM) platforms, researchers have been trying to use their data to predict electoral results. Previous surveys point out that the most used approach is based on volume and sentiment analysis of posts on Twitter. However, they are almost unanimous in presenting that the results are not better than chance. In this context, this study aims to investigate the feasibility
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Promoting digital equality in co-production: The role of platform design Government Information Quarterly (IF 8.49) Pub Date : 2023-12-16 Pascale-Catherine Kirklies, Oliver Neumann, Lisa Hohensinn
Governments are increasingly using digital platforms to integrate citizens in public service delivery. However, research indicates that digital co-production initiatives are not reaching all groups of society equally. We investigate the role of gender and platform design on the intention to participate in co-production by conducting a pre-registered survey experiment with a sample of individuals in
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Open data work for empowered deliberative democracy: Findings from a living lab study Government Information Quarterly (IF 8.49) Pub Date : 2023-12-16 Erna Ruijer, Carmen Dymanus, Erik-Jan van Kesteren, Laura Boeschoten, Albert Meijer
Open government data have the potential to facilitate democratic debate and collaboration between government and citizens. This assumes that citizens can effectively use data. However, not all citizens possess these skills. Building on the Empowered Deliberative Democracy Framework, this study examined how open data work - a variety of interventions and activities facilitated by intermediaries - can
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ICT-based co-production and democracy: Enacting space, people, and authority in polycentric sites of governance in Estonia Government Information Quarterly (IF 8.49) Pub Date : 2023-12-15 Kristina Muhhina
This study examines the democratic risks and coping strategies related to ICT-enabled co-production. The article turns to the scholarship on polycentric governance and outlines three potential sources of institutional misfit relevant for practicing democracy in multi-centered sites of service provision: limited jurisdictional integrity, plural solidarities, and “liquid authority.” The empirical inquiry
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Inclusion interrupted: Lessons from the making of a digital assistant by and for people with disability Government Information Quarterly (IF 8.49) Pub Date : 2023-12-14 Georgia van Toorn
Participatory approaches including co-design are seen as a means to address some of the challenges digital government poses for people with disability, such as unequal access and poor technological design. Yet co-design principles are rarely practiced in a meaningful way for people with disability, resulting in digital government systems that are obstructive and inaccessible to many. This paper explores
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Identifying patterns and recommendations of and for sustainable open data initiatives: A benchmarking-driven analysis of open government data initiatives among European countries Government Information Quarterly (IF 8.49) Pub Date : 2023-12-08 Martin Lnenicka, Anastasija Nikiforova, Mariusz Luterek, Petar Milic, Daniel Rudmark, Sebastian Neumaier, Caterina Santoro, Cesar Casiano Flores, Marijn Janssen, Manuel Pedro Rodríguez Bolívar
Open government and open (government) data are seen as tools to create new opportunities, eliminate or at least reduce information inequalities and improve public services. More than a decade of these efforts has provided much experience, practices, and perspectives to learn how to better deal with them. This paper focuses on benchmarking of open data initiatives over the years and attempts to identify
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Realizing quantum-safe information sharing: Implementation and adoption challenges and policy recommendations for quantum-safe transitions Government Information Quarterly (IF 8.49) Pub Date : 2023-11-24 Ini Kong, Marijn Janssen, Nitesh Bharosa
By utilizing the properties of quantum mechanics, quantum computers have the potential to factor a key pair of a large prime number and break some of the core cryptographic primitives that most information infrastructures depend on. This means that today's widely used cryptographic algorithms can soon become unsafe and need to be modified with quantum-safe (QS) cryptography. While much work is still
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Organizing public sector AI adoption: Navigating between separation and integration Government Information Quarterly (IF 8.49) Pub Date : 2023-11-18 Friso Selten, Bram Klievink
Artificial Intelligence (AI) has the potential to improve public governance, but the use of AI in public organizations remains limited. In this qualitative study, we explore how public organizations strategically manage the adoption of AI. Managing AI adoption in the public sector is complex because of the inherent tension between public organizations' identity, characterized by formal and rigid structures
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The role of municipal digital services in advancing rural resilience Government Information Quarterly (IF 8.49) Pub Date : 2023-11-17 Vanessa R. Levesque, Kathleen P. Bell, Eileen S. Johnson
Community resilience refers to collective efforts to help improve response and recovery for the entire community in response to disasters. Municipalities that provide information and services to residents through digital platforms have more options for meeting citizen needs during crises. In this study, we examine the provision of digital services by rural municipalities in Maine, USA during the COVID-19
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Modalities of monitoring: Evidence from cameras and recorders in policing Government Information Quarterly (IF 8.49) Pub Date : 2023-11-16 Andrew B. Whitford, Anna M. Whitford
All policy implementation environments that transfer authority to field agents incur principal-agency problems. Given the difficulty of choosing the right agent (solving the “adverse selection” problem), leaders of agencies look for ways to reduce “moral hazard” when agents take actions against the public interest. Increasingly, leaders try to reduce moral hazard by monitoring employees using data
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Building open government data platform ecosystems: A dynamic development approach that engages users from the start Government Information Quarterly (IF 8.49) Pub Date : 2023-11-09 Andreas Hein, Martin Engert, Sunghan Ryu, Norman Schaffer, Sebastian Hermes, Helmut Krcmar
Open government data (OGD) platform ecosystems hold immense potential for promoting transparency, civic engagement, economic growth, and improved governmental offerings. The prevailing strategy to building OGD platform ecosystems follows a sequential approach where the OGD platform is built first and the ecosystem is built second, resulting in low engagement. In this paper, we derive insights into
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Experimenting with collaboration in the Smart City: Legal and governance structures of Urban Living Labs Government Information Quarterly (IF 8.49) Pub Date : 2023-11-10 Astrid Voorwinden, Ellen van Bueren, Leendert Verhoef
Urban Living Labs (ULLs) have been implemented in many cities, but their organizational and legal structure has not often been analyzed. ULLs aim to provide a space for different parties to research, develop, and test solutions to urban problems whilst engaging with local communities. Their experimental approach to urban innovation and to public-private collaboration makes flexibility, openness, and
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Artificial intelligence in government: Concepts, standards, and a unified framework Government Information Quarterly (IF 8.49) Pub Date : 2023-11-07 Vincent J. Straub, Deborah Morgan, Jonathan Bright, Helen Margetts
Recent advances in artificial intelligence (AI), especially in generative language modelling, hold the promise of transforming government. Given the advanced capabilities of new AI systems, it is critical that these are embedded using standard operational procedures, clear epistemic criteria, and behave in alignment with the normative expectations of society. Scholars in multiple domains have subsequently
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Moving beyond privacy and airspace safety: Guidelines for just drones in policing Government Information Quarterly (IF 8.49) Pub Date : 2023-11-08 Mateusz Dolata, Gerhard Schwabe
The use of drones offers police forces potential gains in efficiency and safety. However, their use may also harm public perception of the police if drones are refused. Therefore, police forces should consider the perception of bystanders and broader society to maximize drones' potential. This article examines the concerns expressed by members of the public during a field trial involving 52 test participants
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Trends and challenges of e-government chatbots: Advances in exploring open government data and citizen participation content Government Information Quarterly (IF 8.49) Pub Date : 2023-11-04 María E. Cortés-Cediel, Andrés Segura-Tinoco, Iván Cantador, Manuel Pedro Rodríguez Bolívar
In this paper, we propose a conceptual framework composed of a number of e-government, implementation and evaluation-oriented variables, with which we jointly analyze chatbots presented in the research literature and chatbots deployed as public services in Spain at national, regional and local levels. As a result of our holistic analysis, we identify and discuss current trends and challenges in the
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To fee or not to fee: Requester attitudes toward freedom of information charges Government Information Quarterly (IF 8.49) Pub Date : 2023-11-03 A. Jay Wagner, David Cuillier
This study seeks to establish a foundation for how FOI fees are received by public record requesters, and how fees influence behavior across demographics and requester types. A survey of 330 public records requesters in the United States revealed sharp disparities in how requesters perceive fees. Private citizens, journalists, academics, and nonprofit requesters were more likely to identify excessive
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Citizens' acceptance of artificial intelligence in public services: Evidence from a conjoint experiment about processing permit applications Government Information Quarterly (IF 8.49) Pub Date : 2023-10-28 Laszlo Horvath, Oliver James, Susan Banducci, Ana Beduschi
Citizens' acceptance of artificial intelligence (AI) in public service delivery is important for its legitimate and effective use by government. Human involvement in AI systems has been suggested as a way to boost citizens' acceptance and perceptions of these systems' fairness. However, there is little empirical evidence to assess these claims. To address this gap, we conducted a pre-registered conjoint
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The construction of self-sovereign identity: Extending the interpretive flexibility of technology towards institutions Government Information Quarterly (IF 8.49) Pub Date : 2023-10-27 Linda Weigl, Tom Barbereau, Gilbert Fridgen
Ever-growing concerns over ‘Big Brother’ continue driving individuals towards user-centric identity management systems. Nascent innovations are framed as offering Self-Sovereign Identity (SSI). Because of the association with value-laden ideals and technical components like blockchain, SSI is caught up with both hype and idiosyncrasy. Competing interpretations of SSI damage the public discourse and
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Faced with digital bureaucrats: A scenario-based survey analysis of how clients perceive automation in street-level decision-making Government Information Quarterly (IF 8.49) Pub Date : 2023-10-24 Peter André Busch
Street-level bureaucracies are digitalized with significant implications for street-level decision-making. Whereas research has focused on how street-level bureaucrats are influenced by this development, less research has focused on how the clients, who experience actual policy outcomes, perceive the increasing digitalization. This study explores clients' perceptions of automation in street-level decision-making
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How information capacity shapes policy implementation: A comparison of administrative burdens in COVID-19 vaccination programs in the United States, Mexico, and the Netherlands Government Information Quarterly (IF 8.49) Pub Date : 2023-10-17 Rik Peeters, César Rentería, Guillermo M. Cejudo
There is a growing literature on how policy capacities shape policy implementation. In this article we focus on a specific type: information capacity and its effects on implementation and policy outcomes. Through a comparative case study of the COVID-19 vaccination programs in the United States, Mexico, and the Netherlands, we study how a government's information capacity – the capacity to collect
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Framework for interoperable service architecture development Government Information Quarterly (IF 8.49) Pub Date : 2023-10-04 Andreas Schmitz, Maria A. Wimmer
Interoperability is a key success factor for digital public services. Addressing the required interoperability principles in public service architectures is difficult, since a multitude of different layers of interoperability as well as of architecture development must be covered in complex real-world situations. Architecture development frameworks provide an instrument to systematically and holistically
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Digital transparency and citizen participation: Evidence from the online crowdsourcing platform of the City of Sacramento Government Information Quarterly (IF 8.49) Pub Date : 2023-09-22 Boyuan Zhao, Shaoming Cheng, Kaylyn Jackson Schiff, Yeonkyung Kim
This paper examines the relationship between digital transparency and citizens' participation in government activity, specifically, online crowdsourcing. Many local governments have enhanced service transparency by disclosing and sharing information of government activities in digital format. These digital-driven transparency mechanisms often introduce interactive, tailor-made, and user-generating
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The role of digital technologies in global climate negotiations Government Information Quarterly (IF 8.49) Pub Date : 2023-09-10 Tove Sofia Engvall, Leif Skiftenes Flak, Øystein Sæbø
Digital technologies are increasingly used in global climate negotiations to enhance interaction and participation. However, global climate negotiations are characterized by paradoxes and tensions that complicate the resolution of the problem. Thus, the use of digital technologies can only be effective if orchestrated with an understanding of underlying global climate negotiations paradoxes. The objective
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Local public services and the ethical deployment of artificial intelligence Government Information Quarterly (IF 8.49) Pub Date : 2023-09-06 T. Kinder, J. Stenvall, E. Koskimies, H. Webb, S. Janenova
Responding to growing criticism that the use of artificial intelligence in public services reinforces unethical activities such as discrimination, the paper presents two new cases from the cities in Finland, both self-describing as centres for the ethical use of AI. Structured by an ethical AI foresighting framework we explore how and why AI is being used in local public services and its outcomes,
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Different approaches to analyzing e-government adoption during the Covid-19 pandemic Government Information Quarterly (IF 8.49) Pub Date : 2023-09-04 Esther Garcia-Rio, Pedro R. Palos-Sanchez, Pedro Baena-Luna, Mariano Aguayo-Camacho
This research analyzes the possible underlying determinants of citizens' intent to use electronic services provided by e-government (e-gov). A total of 519 responses and a theoretical model based on Unified Model of Electronic Government Adoption (UMEGA) including the role of e-gov in the context of the COVID-19 pandemic, were used. A partial least squares structural equation model and the fs-QCA technique
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Automated decision-making and good administration: Views from inside the government machinery Government Information Quarterly (IF 8.49) Pub Date : 2023-08-22 Ulrik B.U. Roehl
Use of semi- and fully automated, administrative decision-making in public administration is increasing. Despite this increase, few studies have explicitly analysed its relation to good administration. Good administration is regulations and norms aimed at securing the correctness of administrative decisions as well as the legitimacy of these and is often associated with underlying values such as transparency
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The dynamics of AI capability and its influence on public value creation of AI within public administration Government Information Quarterly (IF 8.49) Pub Date : 2023-08-18 Colin van Noordt, Luca Tangi
Artificial Intelligence (AI) technologies in public administration are gaining increasing attention due to the potential benefits they can provide in improving governmental operations. However, translating technological opportunities into concrete public value for public administrations is still limited. One of the factors hindering this progress is the lack of AI capability within public organisations
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Does electronic case-processing enhance court efficacy? New quantitative evidence Government Information Quarterly (IF 8.49) Pub Date : 2023-08-16 Caio Castelliano, Peter Grajzl, Eduardo Watanabe
We empirically investigate the effect of electronic case-processing on court efficacy. We draw on monthly court-level panel data on adjudication and enforcement in Brazilian labor justice, a major pillar of the Brazilian justice system where electronic case-processing is a recent phenomenon and court inefficacy has been a pervasive concern. Using dynamic panel methods and multiple estimation approaches
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Sustainability challenges of artificial intelligence and Citizens' regulatory preferences Government Information Quarterly (IF 8.49) Pub Date : 2023-08-10 Pascal D. König, Stefan Wurster, Markus B. Siewert
Following the idea that citizens' regulatory preferences matter for the acceptance and success of policy measures, this paper investigates citizens' support for the regulation of Artificial Intelligence (AI). The focus lies on the transparency and the ecological sustainability of AI as two key challenges tied to possible long-term impacts on societies. Findings from survey data representative of the
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Adaptive social media communication for web-based accountability Government Information Quarterly (IF 8.49) Pub Date : 2023-07-12
A growing body of research has explored the emergence of new digital forms of public accountability. Studies in this area show how digital technologies are equipped to support more participative information-sharing and provide dialogic tools for interactions with forums. However, no research has yet examined how to engage forums and enable web-based accountability relationships. We address this gap
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Institutional challenges in agile adoption: Evidence from a public sector IT project Government Information Quarterly (IF 8.49) Pub Date : 2023-06-24 David Baxter, Nicholas Dacre, Hao Dong, Serkan Ceylan
Agile is emerging as a promising approach in governments, with the potential to significantly enhance project management when implemented effectively. Despite its potential merits, it has not yet become a mainstream approach in government IT projects, primarily due to the incongruence between Agile practices and conventional methods of project funding, governance, and management. In order to contribute
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Towards a multicentric quality framework for legal information portals: An application to the DACH region Government Information Quarterly (IF 8.49) Pub Date : 2023-06-23 Christian Matt, Florian Eichel, Manuel Bieri, Daniel Pfäffli
Legal Information Portals (LIPs) are central information offerings that give various user groups digital access to the law, including legislation, legal acts, or even court decisions. LIPs could provide access to complex legal content in a user-friendly yet accurate way, while exploiting the benefits of open data to enable easy access to legal content for other applications. However, the development
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Editorial Board Government Information Quarterly (IF 8.49) Pub Date : 2023-06-13
Abstract not available
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A matter of perspective: Conceptualizing the role of citizens in E-government based on value positions Government Information Quarterly (IF 8.49) Pub Date : 2023-06-08 Bettina Distel, Ida Lindgren
Citizens are oftentimes the central unit of analysis in e-government research and treated as one of the stakeholders receiving the most benefits from public sector digitalization. Still, they are mostly described in general terms, and it remains unclear what roles they can assume in relation to e-government. Different understandings of the citizens' role in e-government may impact research, because
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Do citizens trust trustworthy artificial intelligence? Experimental evidence on the limits of ethical AI measures in government Government Information Quarterly (IF 8.49) Pub Date : 2023-06-07 Bjorn Kleizen, Wouter Van Dooren, Koen Verhoest, Evrim Tan
This study examines the impact of ethical AI information on citizens' trust in and policy support for governmental AI projects. Unlike previous work on direct users of AI, this study focuses on the general public. Two online survey experiments presented participants with information on six types of ethical AI measures: legal compliance, ethics-by-design measures, data-gathering limitations, human-in-the-loop
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Electronic identification (e-ID) as a socio-technical system moderating migrants' access to essential public services – The case of Finland Government Information Quarterly (IF 8.49) Pub Date : 2023-06-07 Laura Kemppainen, Teemu Kemppainen, Anne Kouvonen, Young-Kyu Shin, Eero Lilja, Tuulikki Vehko, Hannamaria Kuusio
Many welfare state services have rapidly become ‘digital by default’. Electronic identification (e-ID) technology is needed for secure identification authentication with regard to digital services. This study uses socio-technical systems theory to analyse the development and transfer of e-ID technology in the context of public-private partnerships (PPPs). Recent studies have shown that the ‘digital
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How the exercise of the right to information (RTI) affects trust in political institutions Government Information Quarterly (IF 8.49) Pub Date : 2023-06-01 Rafael Piñeiro Rodríguez, Paula Muñoz, Fernando Rosenblatt, Cecilia Rossel, Fabrizio Scrollini, Emiliano Tealde
Various countries throughout the world have enacted transparency reforms, especially reforms oriented toward increasing access to government information (right to information, RTI). While researchers have published thorough examinations of the impact of such reforms, no study to date has surveyed how the successful exercise of this RTI affects institutional trust. Using a field experiment in Chile
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One tool to rule? – A field experimental longitudinal study on the costs and benefits of mobile device usage in public agencies Government Information Quarterly (IF 8.49) Pub Date : 2023-05-27 Kristina Lemmer, Katharina Jahn, Adela Chen, Bjoern Niehaves
With the rising number of mobile technologies used in work- and private-life domains, opportunities, and challenges of mobile device usage in daily lives arise. Against this background, we strive to investigate how corporately provided mobile devices, i.e., tablets, affect work-life conflict and innovation behavior of public sector employees over time. We analyze employees in German public agencies
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Beyond the box: Reflections on the need for more blue sky thinking in research Government Information Quarterly (IF 8.49) Pub Date : 2023-05-18 Frank Bannister
While all scholars want the value of their work to be recognised by their peers, the relentless pressure to publish on those seeking tenure or promotion tends to result in a low risk, stick with the mainstream approach to research and publication. Academics opt to stay within the parameters (hereafter referred to as “the box”) of safe research, repeatedly returning to the same models, topics and theories
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Diplomacy under fire: Engagement with governmental versus non-governmental messages on social media during armed conflicts Government Information Quarterly (IF 8.49) Pub Date : 2023-05-17 Erga Atad, Azi Lev-On, Gal Yavetz
The widespread adoption of social networking sites has made these platforms useful for governmental and non-governmental organizations (NGOs) to disseminate diplomatic messages and engage with their audience. However, it is unclear whether “top-down” or “bottom-up” approaches to diplomacy are more conducive for generating user engagement during armed conflicts. This study compares the reception of
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Can AI communication tools increase legislative responsiveness and trust in democratic institutions? Government Information Quarterly (IF 8.49) Pub Date : 2023-04-21 Sarah Kreps, Maurice Jakesch
Smart replies, writing enhancements, and virtual assistants powered by artificial intelligence (AI) language technologies are becoming part of consumer products and everyday experiences. This study explores the opportunities and risks of using language-generating AI systems in politics to increase legislative responsiveness. Legislators receive a large volume of constituent communication and often
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Whether AI adoption challenges matter for public managers? The case of Polish cities Government Information Quarterly (IF 8.49) Pub Date : 2023-03-30 Katarzyna Sienkiewicz-Małyjurek
A growing body of literature shows that despite the significant benefits of artificial intelligence (AI), its adoption has many unknowns and challenges. However, theoretical studies dominate this topic. Completing the recent works, this article aims to identify challenges faced by public organizations when adopting AI based on the PRISMA Framework and an empirical assessment of these challenges in
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Applying neural networks analysis to assess digital government evolution Government Information Quarterly (IF 8.49) Pub Date : 2023-03-27 Gabriel Puron-Cid, Elio A. Villaseñor-García
There are diverse measurement systems to assess the advance of digital government, but all are based on the evolutionary perspective. This view consists on a linear, progressive and add-on evolution of digital government, emphasizes the critical role of technology, and the learning sharing or imitation among governments. Official websites and portals have been subject of various studies using multiple
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Open government data from a legal perspective: An AI-driven systematic literature review Government Information Quarterly (IF 8.49) Pub Date : 2023-03-24 Shirley Kempeneer, Ali Pirannejad, Johan Wolswinkel
While the applicable legal framework is often identified as one of the key factors in the success or failure of open government data (OGD), the concrete impact of ‘OGD law’ on actual practices of OGD is often overlooked or hardly addressed in-depth. This contribution therefore aims to disentangle this legal impact based on an AI-driven systematic literature review combining legal and public administration
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Barriers to artificial intelligence adoption in smart cities: A systematic literature review and research agenda Government Information Quarterly (IF 8.49) Pub Date : 2023-03-21 Amal Ben Rjab, Sehl Mellouli, Jacqueline Corbett
Artificial intelligence (AI) plays a prominent role in smart cities' development and offers benefits to different services such as finance, healthcare, security, agriculture, transport, education, and manufacturing. Despite the expected benefits, the adoption of AI varies from one smart city to another, due in part to barriers that can inhibit a smart city from adopting AI. The aim of this paper is
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Identifying the crucial factors of e-government success from the perspective of Australian citizens living with disability using a public value approach Government Information Quarterly (IF 8.49) Pub Date : 2023-03-17 Gary Sterrenberg, Patrick L'Espoir Decosta
The prevalence of disability across the globe is substantial and is predicted to increase as the population ages. As of 2022, almost one in six citizens in Australia has a disability, with most relying on e-government services to support aspects of their daily living. To cope with the growing service demands, the government is using e-government services as a “default” means to deliver government policy
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Editorial Board Government Information Quarterly (IF 8.49) Pub Date : 2023-03-14
Abstract not available
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Digital government transformation as an organizational response to the COVID-19 pandemic Government Information Quarterly (IF 8.49) Pub Date : 2023-03-15 Birgit Moser-Plautz, Lisa Schmidthuber
Many public organizations struggle to adapt to digital transformation. Whereas previous research has identified internal drivers of change, an unpredictable factor from the external environment such as the COVID-19 pandemic can trigger public innovation. In this study, we aim to investigate if and how the COVID-19 pandemic has influenced the digital government transformation. In more detail, we explore