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Revitalizing a community college library: aggressive weeding’s impact of circulation statistics Reference Services Review (IF 1.3) Pub Date : 2024-09-19 Kristen L. Becker
Purpose Aggressive weeding in academic libraries is becoming more commonplace as colleges seek to create student-centered environments and space is at a premium. For one community college in the Southwest United States, several factors required the library to proactively weed its collection within three years. At the same time, the library sought to maintain the circulation of its physical books.
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SOARing through turbulent skies: how appreciative inquiry theory can facilitate rightsizing discussions Reference Services Review (IF 1.3) Pub Date : 2024-09-13 Christopher Granatino, Sarah Barbara Watstein
Purpose In response to observed changes in the evolving needs of our community, and a call for proactive, strategic planning from campus administration, library and key learning commons partners gathered for a retreat in June 2023 to focus on rightsizing to answer six key questions: What is the right mix of collections to support the teaching, research and learning goals of the Seattle University community
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Metaverse adventures into libraries: what librarians and information users need to know Reference Services Review (IF 1.3) Pub Date : 2024-09-10 Yusuf Ayodeji Ajani, Bolaji David Oladokun, Rexwhite Tega Enakrire, Ebenezer Sanya Ibironke, Lebogang Morodi, Mary Sunday Enidiok, Gafar Blessing Sulaiman, Balqees Abiodun Moshood
Purpose The study explores the transformative potential of the metaverse in libraries, highlighting opportunities for innovative patron engagement and challenges such as digital equity, privacy concerns, and accessibility barriers. Design/methodology/approach This study employed an interpretive content/document analysis approach, drawing insights from diverse literature sources including Scopus, Web
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Resource review to rightsize the library collection Reference Services Review (IF 1.3) Pub Date : 2024-09-05 Steve Rokusek, Susan Bernier, Jeremy Michael Brown
Purpose This article details the process used at the Florida Gulf Coast University library to plan and implement a collection deaccessioning project as part of a larger building master plan. Design/methodology/approach The authors conducted a brief literature review, a historic usage analysis of the collection and the multi-phase deaccessioning project. The phases included a standard inclusion query
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The future of print: rightsizing the physical collection to meet the research, learning and teaching needs in a community college Reference Services Review (IF 1.3) Pub Date : 2024-08-27 Michael LaMagna, Andrea Rodgers
Purpose Recognizing the magnitude of disruption the pandemic caused for academic libraries, this study considers past collection development approaches considering a new post-pandemic landscape. It questions tried-and-true best practices held at our institution for decades with the purpose of seeking clarity and a way forward. Through this collection development self-study, our goal is to identify
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Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains Reference Services Review (IF 1.3) Pub Date : 2024-08-26 Paula R. Dempsey, Glenda M. Insua, Annie R. Armstrong, Holly Joy Hudson, Kristyn Caragher, Mariah McGregor
Purpose This analysis of chat reference transcripts assesses differences in how librarians and graduate assistants (GAs) incorporate teaching strategies in responding to chat reference inquiries in social sciences, health sciences, humanities, STEM and business/economics at a large, public R1 university in the United States. Design/methodology/approach Researchers with disciplinary assignments in five
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One small state university library’s transformation through rightsizing Reference Services Review (IF 1.3) Pub Date : 2024-08-22 Pam Gladis, Māra Wiggins
Purpose Academic libraries are having to reconsider personnel, collections, space, and budget. This paper provides examples of how rightsizing opportunities in those areas can be approached in a positive way. Design/methodology/approach Librarians at a small, rural, public university library approached rightsizing as an opportunity to shape the library in positive ways. This paper provides a reflection
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Onboarding for liaison librarians: building community and practice Reference Services Review (IF 1.3) Pub Date : 2024-06-11 Karleigh Riesen
Purpose This article describes an onboarding program created for liaison librarians at an academic library and details a replicable framework for effective implementation at other institutions. Design/methodology/approach This article outlines a month-long onboarding program that provides new-to-the-field and experienced librarians with support and structure as they learn the core competencies of liaison
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Affective dimensions of academic librarians’ experiences during the Covid-19 pandemic: experiences and lessons learned for information literacy Reference Services Review (IF 1.3) Pub Date : 2024-06-04 Sophie Bury
Purpose This article explores the affective dimensions of academic librarians’ experiences during the forced pivot to emergency remote teaching because of the Covid-19 pandemic. Design/methodology/approach Through semi-structured interviews with librarians at 18 university libraries in Ontario, Canada, the researcher prompted study participants to reflect on how their work and that of other librarians
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Campus entrepreneurs’ research habits and needs: a five-year study Reference Services Review (IF 1.3) Pub Date : 2024-06-04 Carey Toane, Sarah Shujah
Purpose This study surveyed the entrepreneurship community on a large university campus in 2016 and in 2020 to identify and understand its information habits and needs. User needs can inform service design and assessment, as well as inform approaches to reference interactions. Librarians are encouraged to conduct similar surveys to better understand this niche population. Design/methodology/approach
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The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief Reference Services Review (IF 1.3) Pub Date : 2024-05-07 Lisa M. Rose-Wiles
Purpose This paper engages multidisciplinary perspectives on truth, authority, expertise and belief to unpack and better understand the underlying epistemology and implications of the ACRL Frame “authority is constructed and contextual.” Design/methodology/approach Following an overview of the issues confronting us in a “post-truth world,” the paper reviews critiques of the ACRL Frame “authority is
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Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries Reference Services Review (IF 1.3) Pub Date : 2024-03-19 Kristy Padron, Sarah M. Paige
Purpose Many librarians are asked questions about copyright and intellectual property. They may be expected to advise on copyright or provide copyright education as part of their duties. Others may be “voluntold” to take on copyright, which may come as an unexpected addition to their workload. This case study provides suggestions for librarians to increase their copyright knowledge and create copyright
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Fostering UDL-informed library instruction practices developed from the COVID-19 pandemic Reference Services Review (IF 1.3) Pub Date : 2023-12-05 Niki Fullmer, Katie Strand
Purpose This case study explores how universal design for learning (UDL)-informed online instruction modules developed during COVID-19 can better support student information literacy outcomes. This study will also examine how hybrid learning lends itself to UDL and may resolve some of the issues within library instruction. Design/methodology/approach This case study explores how a team of librarians
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Decentering whiteness in libraries: relational work for an inclusive culture Reference Services Review (IF 1.3) Pub Date : 2023-12-05 Jessica Denke, Nicholas Cunningham
Purpose The purpose of this article is to share a year-long initiative of a predominantly white liberal arts college library that fostered relationality and inclusive culture through an understanding and critique of White Supremacy Culture. Design/methodology/approach This case study presents the development and implementation of a library-wide reading group to discuss Okun's (2021) White Supremacy
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Toward the development of a framework for literacy support and promotion by public libraries in financially and infrastructurally low-resourced territories Reference Services Review (IF 1.3) Pub Date : 2023-12-05 Oghenere Salubi, Uyanda Majavu
Purpose This paper delves into the pivotal role of public libraries in supporting and promoting literacy, with a particular focus on their relevance in financially and infrastructurally low-resourced territories (FILTs). Literacy, being a fundamental skill, empowers individuals, enriches education and contributes to social and economic development. Nonetheless, numerous FILTs encounter substantial
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Implementing universal design for learning in the library and across campus to promote more inclusive pedagogy Reference Services Review (IF 1.3) Pub Date : 2023-12-01 Breanne A. Kirsch
Purpose The purpose of this case study is to determine the effectiveness of the UDL academy in terms of the number of UDL techniques used by faculty after participating in the academy and surveys to explore faculty perceptions of UDL. Design/methodology/approach This quantitative case study utilized faculty surveys about the UDL academy, class observations and review of course syllabi to determine
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Exploring an automated method for the analysis of virtual reference interactions Reference Services Review (IF 1.3) Pub Date : 2023-11-28 Clara Turp, Sandy Hervieux
Purpose This study aims to determine if automated coding with regular expression is a strong methodology to identify themes in virtual reference chat. Design/methodology/approach The authors used a combination of manual and automated coding of chat transcripts for a period of two years to identify the categories of questions related to the new library system. This methodology enabled them to determine
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Dismantling structural and individual cisgenderism in Illinois libraries: a descriptive research study on cisnormativity, transprejudice and biases against transgender and nonbinary populations Reference Services Review (IF 1.3) Pub Date : 2023-11-28 Cristalan Ness
Purpose Recent library and information science literature suggests transgender and nonbinary populations are not treated, served and represented on an equal or equitable basis as cisgender populations are in libraries. This article aims to assess the prevalence of bias and inclusion efforts in Illinois libraries. Design/methodology/approach This quantitative, cross-sectional, descriptive study utilizes
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Library instruction and information literacy 2022 Reference Services Review (IF 1.3) Pub Date : 2023-11-22 Carolyn Caffrey, Hannah Lee, Tessa Withorn, Elizabeth Galoozis, Maggie Clarke, Thomas Philo, Jillian Eslami, Dana Ospina, Aric Haas, Katie Paris Kohn, Kendra Macomber, Hallie Clawson, Wendolyn Vermeer
Purpose This paper aims to present recently published resources on library instruction and information literacy. It provides an introductory overview and a selected annotated bibliography of publications organized thematically and detailing, study populations, results and research contexts. The selected bibliography is useful to efficiently keep up with trends in library instruction for academic library
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Centering justice/decentering whiteness: the case for abolition in information literacy pedagogical praxis Reference Services Review (IF 1.3) Pub Date : 2023-11-13 Teresa Helena Moreno
Purpose The purpose of this paper is to make visible the field's propensity to center whiteness even in engaging inclusive practices in information literacy classrooms. This paper offers abolitionist pedagogy as a means to understand and address these concerns. Design/methodology/approach This paper uses interdisciplinary research methods in the fields of education, library science, feminist studies
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Small axe: chipping away at special collections barriers to inclusivity Reference Services Review (IF 1.3) Pub Date : 2023-11-07 Jasmine C. Sykes-Kunk, Azalea Camacho, Sandy Enriquez
Purpose The purpose of this article is to share this study’s efforts to foster belonging in special collections public service spaces, as Black and Latina practitioners of color, while navigating known systemic professional barriers to inclusivity in the library information profession. Design/methodology/approach In this conceptual essay, frameworks from Black and Chicana feminist theories are applied
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An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers Reference Services Review (IF 1.3) Pub Date : 2023-10-31 Xan Y. Goodman, Samantha Ann Godbey
Purpose The purpose of this paper is to provide readers with a deeper theoretical understanding of liminality, its utility in understanding the experiences of graduate student researchers and how being explicit about the liminal nature of the graduate student experience can be especially impactful for students from marginalized communities. Design/methodology/approach This conceptual paper examines
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Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions Reference Services Review (IF 1.3) Pub Date : 2023-10-17 Aditi Gupta, Ying Liu, Tsung-Cheng Lin, Qichen Zhong, Tad Suzuki
Purpose The purpose of this paper is to summarize the findings from focus group interviews conducted with librarians and library staff, faculty and students. It highlights the significance of implementing inclusive teaching and culturally responsive strategies in instructional settings and interactions with library patrons and seeks to emphasize the importance of developing guidelines, best practices
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Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot Reference Services Review (IF 1.3) Pub Date : 2023-10-17 Sarah E. Brown, Kari D. Weaver
Purpose To illuminate the experience of working with students using the innovative pedagogical approach of dramaturgy, this pedagogy can more effectively address systemic bias within academia. Design/methodology/approach This paper is rooted in dramaturgical theory which suggests that how a person's identity or background is being constantly reshaped by their interactions with one another and the world
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Library staff's understanding of attitudinal barriers experienced by individuals with disabilities in libraries Reference Services Review (IF 1.3) Pub Date : 2023-10-09 Lisa Ferrara
Purpose The purpose of this study was to investigate how library staff understand disability and attitudinal barriers and how they use their knowledge of attitudinal barriers when planning programs and services for individuals with disabilities. Design/methodology/approach This study took a generic qualitative approach to examining how library staff understand disability and attitudinal barriers. Participants
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Trauma-informed librarianship: an exploratory literature review of trauma-informed approaches in school, academic and public libraries Reference Services Review (IF 1.3) Pub Date : 2023-10-06 Stephanie D. Founds
Purpose The goal of this review is to conduct an exploratory literature review on trauma-informed approaches in libraries to understand how librarians are discussing trauma-informed approaches and their integration into professional practice. Design/methodology/approach The author reviewed materials indexed in selected EBSCOHost databases. Included materials from selected EBSCOHost databases were available
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Revealing the archive, reckoning with the past: inclusive approaches to institutional history Reference Services Review (IF 1.3) Pub Date : 2023-10-05 Melanie Maksin, Debra J. Bucher
Purpose In describing these projects, the authors hope to encourage academic librarians and archivists to participate in, and even facilitate, similar work at their own institutions. Although both of these projects began in the library and included readings and discussions related to library and archival practices, the most generative conversations rapidly shifted from “how should the library handle
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Gender and racial bias in email reference services Reference Services Review (IF 1.3) Pub Date : 2023-09-05 Megan Vladoiu, Pnina Fichman, Jieli Liu
Purpose This article examines if there is evidence of racial or gender bias in email reference services in American public and academic libraries. Design/methodology/approach Using a two-by-two study design and an unobtrusive data collection, the authors conducted two studies in which the authors sent 1,960 email requests to 505 academic and public libraries. Requests in both studies differed in the
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Improving a library workshop service: implementing change and enhancing the service based on data analysis Reference Services Review (IF 1.3) Pub Date : 2023-08-29 Julia C. Stumpff, Hannah J. Craven
Purpose This paper aims to describe how one medical library implemented a new scheduling system, initiated data analysis and modified its regularly scheduled workshop program because of evidence-based decision-making. Academic libraries that struggle with workshop attendance may use this process as a model. Design/methodology/approach Workshop registration data analysis focused on registrants' affiliation
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Shifting to a high impact practice-centered student worker staffed research desk: a Hispanic serving institution perspective Reference Services Review (IF 1.3) Pub Date : 2023-05-23 Elizabeth DeZouche, Denise Santos
Purpose The authors seek to demonstrate, from a Hispanic-serving institution (HSI) perspective, the importance of utilizing High Impact Practices (HIPs) for not only more meaningful student employment initiatives, but to benefit the campus community and prepare Hispanic students for success post-graduation. Design/methodology/approach Evaluation of current practices in academic libraries aided the
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Library workers on the front lines of conspiracy theories in the US: one nationwide survey Reference Services Review (IF 1.3) Pub Date : 2023-05-19 Stephanie Beene, Katie Greer
Purpose The purpose of this study was to investigate whether and in what ways library workers in the United States encountered patrons espousing beliefs in conspiracy theories and, if so, to explore the effectiveness of the strategies they used to address information disorder during the interactions. Design/methodology/approach The study was designed with an exploratory qualitative approach. Data were
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Reference in urban public libraries: current trends and future implications Reference Services Review (IF 1.3) Pub Date : 2023-04-17 Laura Saunders, Rachel Williams, Genevieve Galarneau, Gianna C. Gifford
Purpose The purpose of this study was to get a baseline understanding of the state of reference services in urban public libraries in the United States. Design/methodology/approach The researchers surveyed all members of the Urban Libraries Council, a network of public library systems in urban centers across the country. The survey asked about their reference services, including how reference is offered
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Peer reference, post reference desk: what is next? An interview with Allison Faix, instruction coordinator and librarian at Coastal Carolina University Reference Services Review (IF 1.3) Pub Date : 2023-04-07 Allison Faix
Purpose Kimbel Library used a peer reference model of service beginning in 2009 that was successful for several years but eventually phased out due to shifting priorities and needs. This article aims to describe Kimbel Library's second attempt at creating and using a peer reference program in 2018, how it was different from the original approach, and what ultimately happened. Design/methodology/approach
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Peer teachers taking the lead in classroom instruction: program creation and challenges faced Reference Services Review (IF 1.3) Pub Date : 2023-03-03 M. Sara Lowe, Sean M. Stone, Katharine V. Macy
Purpose This paper discusses a program to train undergraduate students as near peer teachers delivering course-embedded information literacy instruction to undergraduate students. Design/methodology/approach The approach involved the development and delivery of a curriculum combining information literacy concepts and teaching pedagogy. Significant student feedback was gathered which determined the
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Introducing peer-to-peer reference services in a community college library Reference Services Review (IF 1.3) Pub Date : 2023-02-28 Allison Scripa, Mary Ellen Spencer
Purpose The authors discuss the challenges and successes in implementing a peer reference service model in a community college library. Design/methodology/approach The authors present a case study about the development of a peer reference service at a community college library. The article includes a chronological overview of the program, a brief literature review, the authors’ own observations, interviews
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Reimagining peer support and engagement Reference Services Review (IF 1.3) Pub Date : 2023-02-16 Kate Pham, Daisy Muralles
Purpose This paper presents a case study for the pilot of a peer-led service model that is centered on fostering student leadership, collaboration and advocacy. The authors, who serve as advisors to the program, discuss the Library's transition to this peer-led model for reference support, outreach, programming and campus engagement. Design/methodology/approach This case study examines the development
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The reader's way: student process guiding library practice Reference Services Review (IF 1.3) Pub Date : 2023-02-08 Annie R. Armstrong, Glenda M. Insua, Catherine Lantz
Purpose This paper explores the academic reading behaviors of first-year students in an attempt to understand their experiences and develop potential reading interventions to support undergraduate students. Design/methodology/approach Researchers used qualitative research methods to elicit in-depth findings regarding reading behaviors. They interviewed fifteen first-year students who had completed
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Better together: experiential learning in peer-led research services Reference Services Review (IF 1.3) Pub Date : 2023-02-02 Megan Graewingholt, Jonathan Cornforth, Sarah Parramore
Purpose Implementing peer-to-peer learning models within an academic library environment presents several benefits and challenges. This study explores the effectiveness of integrating peer-assisted learning in research services and considers the impact on those providing support and those seeking assistance. A more comprehensive understanding of peer education approaches in research support services
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Libraries advancing health equity:a literature review Reference Services Review (IF 1.3) Pub Date : 2023-02-02 Amanda J. Wilson, Catherine Staley, Brittney Davis, Blair Anton
Purpose Progress toward health equity is necessary to reduce health disparities, and health literacy is key to achieving this goal. Because libraries provide access to knowledge and insights about their communities, they are effective partners in advancing health equity and implementing programs to reduce health disparities. A literature review on library programs and activities that focus on promoting
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Collaborative research services: a peer-led cohort approach Reference Services Review (IF 1.3) Pub Date : 2023-01-13 Matthew Weirick Johnson, Estéfani Bowline, Diana Leigh King, Antonia Osuna-Garcia, Sylvia Page, Alohie Tadesse, Maggie Tarmey, Matthew Vest
Purpose Prior to 2020, University of California, Los Angeles (UCLA) Library's research services spanned multiple service points. Multiple locations were staffed by Library Student Research Assistants (LSRAs) and each location was supervised independently. While efforts to increase collaboration had been underway, much of the work and services remained siloed and often duplicated training and service
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Pursuing student success in the library: a case study in peer mentor program transition, training and engagement Reference Services Review (IF 1.3) Pub Date : 2023-01-10 Julia Maxwell, Faith Rusk, Jordan Nielsen, Andrea Guidara, Elizabeth Borges, Jamie Lamberti
Purpose This article shares an academic library's transition from traditional reference services to a peer support model during a campus reopening post-COVID-19 closure. It examines the conception, implementation and implications of the Peer Mentor program amidst shifts in campus priorities, Library research and reference paradigms and the Library workforce, from the perspectives of library faculty
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Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training Reference Services Review (IF 1.3) Pub Date : 2023-01-06 Elise Ferer
Purpose This paper describes the process of developing training for student employees at a reference desk in which students assist peers and others in the community with research help. Design/methodology/approach This case study details the process as well as the challenges in developing training that is helpful for student employees in performing day-to-day tasks at a reference desk and incorporates
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Peer reference and the out-of-the-building experience Reference Services Review (IF 1.3) Pub Date : 2023-01-04 Brett B. Bodemer
Purpose This article conceptualizes essential keys to the future of peer reference in academic libraries as extrapolated through the dual lenses of academic library history in the United States of America and recent experiences of a peer program with prospective and actual out-of-the-building experiences. Design/methodology/approach A 30,000-foot historical view of the dispositions of space in academic
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“We turn the lens … on ourselves:” assessing digital primary source library instruction through the lens of scholarship of teaching and learning Reference Services Review (IF 1.3) Pub Date : 2022-11-24 Peggy Keeran
Purpose The tenets of Scholarship of Teaching and Learning (SoTL) allow librarians to assess their teaching effectiveness through an evaluation of student learning. For the author, the sudden reliance on digital primary source collections during the 2020 pandemic lockdown provided a catalyst to examine her digital primary source instruction as a research project. In this case study, the author aims
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Teaching undergraduates to develop concise and compelling scholarly communication through storytelling Reference Services Review (IF 1.3) Pub Date : 2022-11-23 Tiffanie Ford–Baxter, Kendall Faulkner
Purpose This article reviews current librarian instructional approaches for poster and oral presentation assignments and showcases a new approach using the Pixar Pitch outline. Design/methodology/approach The authors adapted the Pixar Pitch framework to aid students in synthesizing complex information and improving their communication strategies. Findings Librarians are frequently involved in teaching
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Tracking student learning outcome engagement at the reference desk to facilitate assessment Reference Services Review (IF 1.3) Pub Date : 2022-10-25 Michael D. Current
Purpose This paper presents a novel approach to associating patron interactions with specific student learning objectives (SLOs) incorporated into reference transactions in an environment where learning, as opposed to usage or user satisfaction data, is considered a benchmark of success. Design/methodology/approach As part of the routine process of recording reference transactions into a tracking database
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Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library Reference Services Review (IF 1.3) Pub Date : 2022-10-24 Sharesly Rodriguez, Christina Mune
Purpose This paper aims to detail how a university library developed an AI chatbot to meet a growing need for virtual reference services. This chatbot was developed using Google's free Dialogflow bot platform and embedded in the library's website. With the onset of COVID-19 and a greater reliance on virtual services, chatbots have become of increasing interest to libraries as a tool to provide enhanced
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Replacing staff with students to monitor LibChat service: transition process and lessons learned Reference Services Review (IF 1.3) Pub Date : 2022-10-20 Harold Goss, Emy Nelson Decker
Purpose This article aims to detail the incorporation of student assistants into a newly implemented chat service. It details the approaches used for training students and developing the chat repertoire. Design/methodology/approach This article reviews the existing literature on the topics of student assistants participating in library reference services and peer-to-peer engagement. It then details
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Library instruction and information literacy 2021 Reference Services Review (IF 1.3) Pub Date : 2022-10-04 Carolyn Caffrey, Hannah Lee, Tessa Withorn, Maggie Clarke, Amalia Castañeda, Kendra Macomber, Kimberly M. Jackson, Jillian Eslami, Aric Haas, Thomas Philo, Elizabeth Galoozis, Wendolyn Vermeer, Anthony Andora, Katie Paris Kohn
Purpose This paper presents recently published resources on library instruction and information literacy. It provides an introductory overview and a selected annotated bibliography of publications covering various library types, study populations and research contexts. The selected bibliography is useful to efficiently keep up with trends in library instruction for busy practitioners, library science
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Search tools and scholarly citation practices in literary studies Reference Services Review (IF 1.3) Pub Date : 2022-09-15 Carl A. Lehnen, Glenda M. Insua
Purpose The wide adoption of web-scale discovery tools calls into question the usefulness and viability of traditional subject indexes. This study examines this question of usefulness in the context of the discipline of literary studies. To what extent can researchers rely on the primary database devoted to language and literature study to discover relevant scholarship, and how does the database's
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Editorial: “Emerging” from COVID and moving forward Reference Services Review (IF 1.3) Pub Date : 2022-04-29 Sarah Barbara Watstein,Elizabeth M. Johns
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Financial literacy resources in US public libraries: website analysis Reference Services Review (IF 1.3) Pub Date : 2022-04-26 Ash E. Faulkner
Purpose This article explores the financial literacy resources patrons can discover and/or access on the webpages of the largest 48 US public libraries in order to assess the strength of public libraries' current support to patrons seeking assistance with personal financial matters. Design/methodology/approach The author completed a website analysis of the largest 48 US public libraries, as defined
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Libraries and financial literacy Reference Services Review (IF 1.3) Pub Date : 2022-04-25 Péter Kiszl, Bea Winkler
Purpose The recent financial crises and the economic problems caused by the pandemic highlight the importance of financial literacy (FL). Libraries have an essential role in developing informational literacy and promoting access to information. In this study the authors seek to identify, based on the published literature, in which areas and in what roles libraries engage in the development of FL, and
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Graduate student intellectual journeys: a functional method to identify library service gaps Reference Services Review (IF 1.3) Pub Date : 2022-03-28 Elizabeth Kline
Purpose Investment in graduate education is costly in various ways so completion success is a big concern for universities and stakeholders. Largely the graduate educational landscape moves along a commonly structured path from acceptance to graduation. Despite many having successfully attained the award, the research literacies that signal doctoral achievement remain obscure and scholars continue
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Guest editorial: Anti-racist scholarship and practice in library and information science Reference Services Review (IF 1.3) Pub Date : 2022-03-02 Mark A. Puente,Jim Hahn
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Editorial: “Yes, We are […] actively working against racism” Reference Services Review (IF 1.3) Pub Date : 2022-03-02 Sarah Barbara Watstein,Elizabeth M. Johns
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Responding to the Camp Fire: a case study on an academic library's public services policy changes Reference Services Review (IF 1.3) Pub Date : 2022-02-16 Irene Korber
Purpose This article provides a case study on changes to an academic library's public services policies in order to support a community undergoing the ramifications of a natural disaster. Design/methodology/approach This paper describes a case study on how the Meriam Library at California State University, Chico responded to the 2018 Camp Fire by making changes to public services policies. A literature
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Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature Reference Services Review (IF 1.3) Pub Date : 2022-02-10 Emily P. Jones, Nandita S. Mani, Rebecca B. Carlson, Carolyn G. Welker, Michelle Cawley, Fei Yu
Purpose The objective of this study is to establish the current state of library and information science (LIS) scholarship pertaining to anti-racism, equity, inclusion and social justice initiatives. Design/methodology/approach Using comprehensive search strategies, three LIS databases were searched for relevant literature published in the last 10 years and results were exported and de-duplicated using
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Space and place: a study of a specialized service desk Reference Services Review (IF 1.3) Pub Date : 2022-02-10 Sarah Bankston, Elizabeth German, Shelby Hebert, Sierra Laddusaw, John Watts, William H. Weare
Purpose This study examines the activities of a specialized service desk and provides guidance on conducting an analysis of the activities. The authors wanted to know what is essential in terms of expertise, staffing, technology, collections and space at a Maps and Geographic Information Systems (GIS) Service desk. The purpose of the study was to explore whether the provision of these services require
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Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States Reference Services Review (IF 1.3) Pub Date : 2022-01-17 Jon Ezell, J.J. Pionke, Jeremy Gunnoe
Purpose This paper aims to contribute to an understanding of current accessibility efforts and practice in librarianship by providing a broad overview of the information about services, resources and facilities on academic library accessibility pages. By compiling and analyzing data from 85 libraries, this study seeks to facilitate comparisons between current and past accessibility practice and to