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Is this AI sexist? The effects of a biased AI’s anthropomorphic appearance and explainability on users’ bias perceptions and trust International Journal of Information Management (IF 21.0) Pub Date : 2024-03-16 Hou Tsung-Yu, Tseng Yu-Chia, Yuan Chien Wen (Tina)
Biases in artificial intelligence (AI), a pressing issue in human-AI interaction, can be exacerbated by AI systems’ opaqueness. This paper reports on our development of a user-centered explainable-AI approach to reducing such opaqueness, guided by the theoretical framework of anthropomorphism and the results of two 3 × 3 between-subjects experiments (n = 207 and n = 223). Specifically, those experiments
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How could quantum computing shape information systems research – An editorial perspective and future research directions International Journal of Information Management (IF 21.0) Pub Date : 2024-03-14 Arpan Kumar Kar, Wu He, Fay Cobb Payton, Varun Grover, Adil S. Al-Busaidi, Yogesh K. Dwivedi
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Corrigendum to “The potential of digital nudging to bridge the gap between environmental attitude and behavior in the usage of smart home applications” [International Journal of Information Management 72 (2023) 102665] International Journal of Information Management (IF 21.0) Pub Date : 2024-03-08 Stefan Stieglitz, Milad Mirbabaie, Annika Deubel, Lea-Marie Braun, Tobias Kissmer
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Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service International Journal of Information Management (IF 21.0) Pub Date : 2024-03-05 Lan Cao, Sumantra Sarkar, Balasubramaniam Ramesh, Kannan Mohan, Eun Hee Park
To manage the trade-offs between exploration and exploitation, customer service organizations typically choose a specific ambidexterity mode, such as structural separation or behavioral integration, that suits their context. However, recent research suggests that organizations need to dynamically change their ambidexterity modes to better align with changing environmental and organizational contexts
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Adopting emerging information technology: A new affordances process framework International Journal of Information Management (IF 21.0) Pub Date : 2024-02-28 Luisa Mariele Strauss, Amarolinda Zanela Klein, Eusebio Scornavacca
The adoption of emerging IT in organizations often involves dealing with high levels of uncertainty. In response to this challenge, we propose a framework that combines affordances theory and the resource orchestration process to explain the steps that organizations take to actualize the affordances of emerging IT. Our framework is supported by empirical data gathered from three case studies involving
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Humans as teammates: The signal of human–AI teaming enhances consumer acceptance of chatbots International Journal of Information Management (IF 21.0) Pub Date : 2024-02-17 You Li, Yi Li, Qian Chen, Yaping Chang
Human–artificial intelligence (AI) teaming is a service system in which AI agents work interdependently toward a common goal alongside human agents. Although many consumer services rely on chatbots working with humans, little is known about the influence of human–AI teaming on consumers’ perceptions and use of chatbots in online service encounters. Using signaling theory, the present research examines
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The impact of artificial intelligence adoption for business-to-business marketing on shareholder reaction: A social actor perspective International Journal of Information Management (IF 21.0) Pub Date : 2024-02-16 Yuanzhu Zhan, Yangchun Xiong, Runyue Han, Hugo K.S. Lam, Constantin Blome
While AI applications are becoming ever more important in B2B marketing operations, there is a lack of research to examine whether and how shareholders react to firms' AI-enabled B2B marketing initiatives. Accordingly, the purpose of this study is to explore this process by theoretically building on the social actor perspective of the firm and investigating the impact of AI-enabled B2B marketing initiatives
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The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective International Journal of Information Management (IF 21.0) Pub Date : 2024-02-15 Zhenzhen Lu, Qingfei Min, Lintong Jiang, Qi Chen
An increasing number of enterprises are deploying chatbots to enhance service efficiency and reduce customer service costs. However, many customers prefer to switch to a human agent, especially when a chatbot service fails. From an expectation perspective, this study explores whether and how chatbots’ anthropomorphic design affects customers’ intention to switch from chatbots to human agents, as well
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Dress to impress and serve well to prevail – Modelling regressive discontinuance for social networking sites International Journal of Information Management (IF 21.0) Pub Date : 2024-02-09 Mohina Gandhi, Arpan Kumar Kar
Regressive discontinuance is a form of IS discontinuance that occurs due to adoption failure. The phenomenon of regressive discontinuance takes place between the adoption and continuation stages. Among the other types of IS discontinuance, this phenomenon has received little attention earlier due to the sparse availability of IS solutions. However, there are abundant IS solutions in this digital age
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The impending disruption of creative industries by generative AI: Opportunities, challenges, and research agenda International Journal of Information Management (IF 21.0) Pub Date : 2024-02-08 Joseph Amankwah-Amoah, Samar Abdalla, Emmanuel Mogaji, Amany Elbanna, Yogesh K. Dwivedi
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Comparing the effectiveness of recommendation agents across devices International Journal of Information Management (IF 21.0) Pub Date : 2024-02-08 Prashanth Ravula, Amit Bhatnagar, Subhash Jha
This research empirically studies whether recommendation agents are as effective on newer, mobile devices (i.e., tablets, smartphones) as they are on older, stationary ones (i.e., desktop computers). We analyze clickstream data from Airbnb with a novel econometric model based on beta and logit regressions and estimated within the Bayesian framework. The model controls for self-selectivity bias. Our
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“Real impact”: Challenges and opportunities in bridging the gap between research and practice – Making a difference in industry, policy, and society International Journal of Information Management (IF 21.0) Pub Date : 2024-02-04 Yogesh K. Dwivedi, Anand Jeyaraj, Laurie Hughes, Gareth H. Davies, Manju Ahuja, Mousa Ahmed Albashrawi, Adil S. Al-Busaidi, Salah Al-Sharhan, Khalid Ibrahim Al-Sulaiti, Levent Altinay, Shem Amalaya, Sunil Archak, María Teresa Ballestar, Shonil A. Bhagwat, Anandhi Bharadwaj, Amit Bhushan, Indranil Bose, Pawan Budhwar, Deborah Bunker, Alexandru Capatina, Lemuria Carter, Ioanna Constantiou, Crispin Coombs
Achieving impact from academic research is a challenging, complex, multifaceted, and interconnected topic with a number of competing priorities and key performance indicators driving the extent and reach of meaningful and measurable benefits from research. Academic researchers are incentivised to publish their research in high-ranking journals and academic conferences but also to demonstrate the impact
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Challenges in the adoption of sustainability information systems: A study on green IS in organizations International Journal of Information Management (IF 21.0) Pub Date : 2024-01-25 Jeanine Kirchner-Krath, Benedikt Morschheuser, Nevena Sicevic, Nannan Xi, Harald F.O. von Korflesch, Juho Hamari
Economic, social and ecological sustainability presents one of the greatest challenges of our society. As a result, there is growing pressure on a variety of organizations to implement sustainability programs, such as inclusion training related to social sustainability, cost management programs related to economic sustainability, and perhaps most importantly, green (information) systems related to
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Artificial intelligence vs. autonomous decision-making in streaming platforms: A mixed-method approach International Journal of Information Management (IF 21.0) Pub Date : 2024-01-23 Ana Rita Gonçalves, Diego Costa Pinto, Saleh Shuqair, Marlon Dalmoro, Anna S. Mattila
Although the empowerment of technology is of great value to society, little is known about its downstream effects on consumers' decisions. This research draws on the expectation–confirmation theory and autonomy in artificial intelligence (AI) and investigates how AI (vs. autonomous choice) has detrimental effects on consumer outcomes, creating an autonomy-technology tension — i.e., the conflict arising
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Blockchain technology and privacy regulation: Reviewing frictions and synthesizing opportunities International Journal of Information Management (IF 21.0) Pub Date : 2024-01-16 Oluwafemi Akanfe, Diane Lawong, H. Raghav Rao
As the application of Blockchain Technology (BCT) grows across several industries, its inherent decentralized and immutable nature raises some conflicting issues concerning privacy regulation. The enforcement of privacy regulations like the General Data Protection Regulation (GDPR) exemplifies these challenges, as certain stringent privacy requirements within GDPR may conflict with BCT's features.
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Enhancing recommendation acceptance: Resolving the personalization–privacy paradox in recommender systems: A privacy calculus perspective International Journal of Information Management (IF 21.0) Pub Date : 2024-01-16 Yedi Wang, Jiaji Zhu, Renhuai Liu, Yushi Jiang
The concept of recommendation acceptance intention (RAI) refers to the willingness of an individual to adopt and use recommender systems. However, contemporary recommender systems, relying solely on accuracy as an evaluation metric have demonstrated subpar performance. The evolving landscape requires the integration of multiple objectives, including relevance, diversity, novelty, and coverage. This
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Augmenting research methods with foundation models and generative AI International Journal of Information Management (IF 21.0) Pub Date : 2024-01-12 Sippo Rossi, Matti Rossi, Raghava Rao Mukkamala, Jason Bennett Thatcher, Yogesh K. Dwivedi
Deep learning (DL) research has made remarkable progress in recent years. Natural language processing and image generation have made the leap from computer science journals to open-source communities and commercial services. Pre-trained DL models built on massive datasets, also known as foundation models, such as the GPT-3 and BERT, have led the way in democratizing artificial intelligence (AI). However
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Guest editorial: More supportive or more distractive? Investigating the negative effects of technology at the customer interface International Journal of Information Management (IF 21.0) Pub Date : 2024-01-12 Eleonora Pantano, Jamie Carlson, Konstantina Spanaki, George Christodoulides
The continuous development of technology leads to stimuli-dense consumption environments for consumers. Although the literature primarily highlighted the advantages of adopting technologies to support consumers’ decision-making process, these systems may also require too much attention and excessive effort to be considered always rewarding. Accordingly, this special issue addresses the interplay between
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Blockchain and agency theory in supply chain management: A question of trust International Journal of Information Management (IF 21.0) Pub Date : 2024-01-11 Maximiliano JEANNERET MEDINA, Cédric Baudet, Jean-Fabrice Lebraty
This paper aims to explore how does the introduction of blockchain technologies impact trust in existing supply chain relationships. To do so, we conducted a multiple case study through the lens of agency theory. Three Swiss companies which are carrying out blockchain projects for their supply chain have been analyzed in semi-structured interviews and document analysis. Two significant findings of
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Technology distraction in Generation Z: The effects on consumer responses, sensory overload, and discomfort International Journal of Information Management (IF 21.0) Pub Date : 2024-01-09 Constantinos Vasilios Priporas, Shahzeb Hussain, Suyash Khaneja, Hafizur Rahman
Drawing on social cognitive theory, this study examines the effects of technology distraction on consumers’ responses, sensory overload, and discomfort. Its three objectives are: (i) to explore the effects of technology distraction on three types of consumer responses, i.e. cognitive, affective, and behavioural responses; (ii) to explore the effects of technology distraction on sensory overload; and
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Towards organisation 4.0. An empirical study International Journal of Information Management (IF 21.0) Pub Date : 2024-01-03 Reyes Gonzalez, Jose Gasco, Juan Llopis
The Digital Transformation of firms is in an incipient stage despite being essential for competitiveness. Hence, the objective of the present study is to analyse which factors are important in the realisation of an Organisation 4.0. To this end we revise the literature to analyse the concept of Industry 4.0, identifying which technologies are necessary for this fourth industrial revolution, and the
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8–10% of algorithmic recommendations are ‘bad’, but… an exploratory risk-utility meta-analysis and its regulatory implications International Journal of Information Management (IF 21.0) Pub Date : 2023-12-29 Martin Hilbert, Arti Thakur, Pablo M. Flores, Xiaoya Zhang, Jee Young Bhan, Patrick Bernhard, Feng Ji
We conducted a quantitatively coarse-grained, but wide-ranging evaluation of the frequency recommender algorithms provide ‘good’ and ‘bad’ recommendations, with a focus on the latter. We found 151 algorithmic audits from 33 studies that report fitting risk-utility statistics from YouTube, Google Search, Twitter, Facebook, TikTok, Amazon, and others. Our findings indicate that roughly 8–10% of algorithmic
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The precursors of AI adoption in business: Towards an efficient decision-making and functional performance International Journal of Information Management (IF 21.0) Pub Date : 2023-12-27 Abdullah M. Baabdullah
Artificial intelligence (AI) is a highly effective solution for enhancing decision-making efficiency and optimising the functional performance of organisations. However, there have been limited attempts to assess the consequences of implementing AI systems on the quality and efficiency of decision-making. This study proposes and empirically examines an extended model covering all aspects that would
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Understanding the impact of augmented reality product presentation on diagnosticity, cognitive load, and product sales International Journal of Information Management (IF 21.0) Pub Date : 2023-12-22 Pratik Tarafdar, Alvin Chung Man Leung, Wei Thoo Yue, Indranil Bose
Augmented reality (AR) enhances consumers’ sensory responses to online product presentations, providing a more immersive experience. In online marketplaces, the utilization of various sensory modalities for product representation proves valuable for consumers’ evaluations. To investigate the impact of AR interfaces on human cognition, we developed a mobile AR app and conducted an experiment. Subjects
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Digital transformation leadership competencies: A contingency approach International Journal of Information Management (IF 21.0) Pub Date : 2023-12-14 Sune Dueholm Müller, Henrike Konzag, Jeppe Agger Nielsen, Hafdís Bergsdóttir Sandholt
Practitioners and researchers are increasingly engaged and interested in digital transformation leadership. However, the existing literature is fragmented and we lack knowledge of the competencies required by business leaders to facilitate digital transformation. In response, we rely on a literature study and draw inspiration from the Competing Values Framework to identify digital transformation leadership
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Social media overload and proactive–reactive innovation behaviour: A TTSC framework perspective International Journal of Information Management (IF 21.0) Pub Date : 2023-12-06 Suying Gao, Xue Zhao
Based on the transactional theory of stress and coping, a theoretical model of social media overload and employees’ proactive–reactive innovation behaviour is constructed, in which emotional exhaustion and knowledge hiding serve as mediating variables, and the intrinsic mechanism of action among the variables is explained based on the conservation of resources theory. Study 1 tested the research model
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Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses International Journal of Information Management (IF 21.0) Pub Date : 2023-12-06 Xun Xu, Yiru Wang, Qingyun Zhu, Yiming Zhuang
Online platforms’ growth further facilitates the increasing popularity and business value of online reviews. This study investigates the key elements of online reviews and their relationships to customer satisfaction and online recommendation. Our findings from Skytrax suggest that the review textual comments of each product attribute have a positive direct effect on customer rating of the corresponding
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Global techno-politics: A review of the current status and opportunities for future research International Journal of Information Management (IF 21.0) Pub Date : 2023-12-05 Jie Yan, Dorothy E. Leidner, Uchenna Peters
This study presents an overview of the evolving relationship between technology and global politics, focusing on global techno-politics (GTP). Technology was seen as neutral and accessible, with market forces and multilateral states enforcing global trading norms. However, recent years have witnessed a shift as technological powers turn interdependencies into vulnerabilities. The intense technological
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Managing artificial intelligence applications in healthcare: Promoting information processing among stakeholders International Journal of Information Management (IF 21.0) Pub Date : 2023-11-30 Peter Hofmann, Luis Lämmermann, Nils Urbach
AI applications hold great potential for improving healthcare. However, successfully operating AI is a complex endeavor requiring organizations to establish adequate management approaches. Managing AI applications requires functioning information exchange between a diverse set of stakeholders. Lacking information processing among stakeholders increases task uncertainty, hampering the operation of AI
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Effect of user resistance on the organizational adoption of extended reality technologies: A mixed methods study International Journal of Information Management (IF 21.0) Pub Date : 2023-11-30 Henri Jalo, Henri Pirkkalainen
Although organizations are increasingly adopting extended reality (XR) technologies to transform their operations, their adoption has been slower than initially expected. Scholars and practitioners have pointed to user resistance as a potential hindrance to their adoption. This mixed-methods study examines how managerial perceptions of expected employee resistance and organizational value are related
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I’m a believer! Believability of social media marketing International Journal of Information Management (IF 21.0) Pub Date : 2023-11-24 Rory Mulcahy, Aimee Riedel, Amanda Beatson, Byron Keating, Shane Mathews
Many firms use social media marketing and implement different message frames as a strategy to persuade consumers, enhance engagement, and to purchase their products. How firms frame social media content to be more believable, however, is not well understood. The main aim of this paper is to understand how social media content can be framed to enhance believability, and how this ultimately leads to
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Creatability, achievability, and immersibility: New game design elements that increase online game usage International Journal of Information Management (IF 21.0) Pub Date : 2023-11-24 Ching-I Teng, Tzu-Ling Huang, Guan-Ling Huang, Chieh-Ni Wu, T.C.E. Cheng, Gen-Yih Liao
Online games are popular technology-enabled applications designed to satisfy a wide range of player needs. Self-determination theory (SDT) has been used in past online game studies to explain player satisfaction, but it is rarely used to examine game design as a trigger for player satisfaction, which reveals a research gap. This gap keeps game makers in the dark about the design of games that effectively
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The dark side of the metaverse: The role of gamification in event virtualization International Journal of Information Management (IF 21.0) Pub Date : 2023-11-17 Carlos Flavián, Sergio Ibáñez-Sánchez, Carlos Orús, Sergio Barta
The virtualization of cultural events in the metaverse creates opportunities to generate valuable and innovative experiences that replicate and extend in-person events; but the process faces associated challenges. In the absence of relevant empirical studies, the aim of this article is to analyze the positive and negative aspects of the user experience in a cultural event held in the metaverse. A mixed-methods
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Bitcoin double-spending risk and countermeasures at physical retail locations International Journal of Information Management (IF 21.0) Pub Date : 2023-11-17 Saulius Masteika, Eimantas Rebždys, Kęstutis Driaunys, Alfreda Šapkauskienė, Aida Mačerinskienė, Evaldas Krampas
This research examines vulnerabilities and potential attacks using Bitcoin payment systems at physical retail locations. It also lays a theoretical and practical foundation for effective countermeasures that ensure the integrity of decentralized transactions and bolster the confidence of both merchants and customers. The study focuses on potential double-spend attacks, particularly in the context of
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The dark side of virtual agents: Ohhh no! International Journal of Information Management (IF 21.0) Pub Date : 2023-11-08 Rania B. Mostafa, Cristiana R. Lages, Ahmed Shaalan
Virtual agents (VAs) are increasingly used by firms to establish relationships with customers. While this form of artificial intelligence offers numerous advantages, adverse outcomes can arise when customers’ expectations of VAs are not met. This paper examines how the disconfirmation of both parasocial interactions with the VA and its anthropomorphic characteristics affects users’ dissatisfaction
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Artificial intelligence (AI) futures: India-UK collaborations emerging from the 4th Royal Society Yusuf Hamied workshop International Journal of Information Management (IF 21.0) Pub Date : 2023-11-07 Yogesh K. Dwivedi, Laurie Hughes, Harshad K.D.H. Bhadeshia, Sophia Ananiadou, Anthony G. Cohn, Jacqueline M. Cole, Gareth J. Conduit, Maunendra Sankar Desarkar, Xinwei Wang
“Artificial Intelligence” in all its forms has emerged as a transformative technology that is in the process of reshaping many aspects of industry and wider society at a global level. It has evolved from a concept to a technology that is driving innovation, transforming productivity and disrupting existing business models across numerous sectors. The industrial and societal impact of AI is profound
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Perceived creepiness in response to smart home assistants: A multi-method study International Journal of Information Management (IF 21.0) Pub Date : 2023-11-01 Stefan Raff, Stefan Rose, Tin Huynh
Smart home assistants (SHAs) have gained a foothold in many households. Although SHAs have many beneficial capabilities, they also have characteristics that are colloquially described as creepy – a fact that may deter potential users from adopting and utilizing them. Previous research has examined SHAs neither from the perspective of resistance nor the perspective of creepiness. The present research
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Appetite for distraction? A systematic literature review on customer smartphone distraction International Journal of Information Management (IF 21.0) Pub Date : 2023-11-01 Alex Taylor, Margurite Hook, Jamie Carlson, Siggi Gudergan, Tomas Falk
In today’s society, the ubiquitous presence of personal smartphones has led to the phenomenon of, what we call, customer smartphone distraction (CSD). This paper introduces the concept of CSD, which occurs when an internet-connected smartphone competes for a customer’s attention during a consumption goal-oriented task or behavior. Based on a three-stage research process involving a systematic literature
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A framework for cyber-risk insurance against ransomware: A mixed-method approach International Journal of Information Management (IF 21.0) Pub Date : 2023-11-03 Arunabha Mukhopadhyay, Swati Jain
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Elevating students’ lives through immersive learning experiences in a safe metaverse International Journal of Information Management (IF 21.0) Pub Date : 2023-11-02 Alexandru Capatina, Nina Jane Patel, Kiril Mitrov, Dragos Sebastian Cristea, Adrian Micu, Angela-Eliza Micu
Metaverse platforms devoted to educational purposes are becoming increasingly popular among educators worldwide due to the benefits they offer in elevating students’ lives. This study explores how immersive platform features, blockchain features, a safe learning environment and new learning models contribute to the educational outcomes. Emerging literature on educational Metaverse platforms has been
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Organic transformation of ERP documentation practices: Moving from archival records to dialogue-based, agile throwaway documents International Journal of Information Management (IF 21.0) Pub Date : 2023-10-28 Makoto Nakayama, Eli Hustad, Norma Sutcliffe, Merri Beckfield
Implementing enterprise resource planning (ERP) systems remains challenging and requires organizational changes. Given the scale and complexity of ERP projects, documentation plays a crucial role in coordinating operational details. However, the emergence of the agile approach raises the question of how adequate lightweight documentation is in agile ERP implementation. Unfortunately, both academia
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A systematic analysis of failures in protecting personal health data: A scoping review International Journal of Information Management (IF 21.0) Pub Date : 2023-10-26 Javad Pool, Saeed Akhlaghpour, Farhad Fatehi, Andrew Burton-Jones
Personal health data breaches pose significant challenges to healthcare providers and clients. This study systematically analyzes 5470 records and reviews 120 articles on this theoretically and practically important topic. It summarizes the existing literature and develops an integrative model with eleven propositions explaining the multifaceted nature of health data breaches, their facilitators, and
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Generative artificial intelligence in marketing: Applications, opportunities, challenges, and research agenda International Journal of Information Management (IF 21.0) Pub Date : 2023-10-18 Nir Kshetri, Yogesh K. Dwivedi, Thomas H. Davenport, Niki Panteli
While all functional areas in organizations are benefiting from the recent development in generative artificial intelligence (GAI), marketing has been particularly affected positively by this breakthrough innovation. However, scholars have not paid attention to the transformative impacts GAI has on marketing activities. This editorial article aims to fill this void. It outlines the current state of
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Digital transformation in SMEs: A taxonomy of externally supported digital innovation projects International Journal of Information Management (IF 21.0) Pub Date : 2023-10-12 Andreas Hermann, Torsten Gollhardt, Ann-Kristin Cordes, Lasse von Lojewski, Max Patrick Hartmann, Jörg Becker
Digital transformation is a complex yet indispensable endeavor for SMEs. Hence, SMEs initiate and implement digital innovation projects to drive their digital transformation but face difficulties in the initiation phase, which could lead them to embark on projects with little value. As a remedy, SMEs may collaborate with external digital innovation units to support their project initiations. However
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Resource-seeking and media choice process: A case of irrational decision making International Journal of Information Management (IF 21.0) Pub Date : 2023-10-12 M. Mahdi Roghanizad, Ozgur Turetken
Resource seeking is crucial for individual and organizational success only if it is effective in convincing the resource provider to offer the needed resource. Computer-mediated communication theories provide insight into an ideal match between media and communication tasks, but typically treat task as attainment of mutual understanding between communicating partners. Instead, we developed theoretical
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Musical atmosphere as a (dis)tractive facet of user interfaces: An experiment on sustainable consumption decisions in eCommerce International Journal of Information Management (IF 21.0) Pub Date : 2023-10-05 Hui Xu, Yang Wu, Juho Hamari
User interfaces are increasingly multimodal in nature. Their design is moving beyond just primarily considering visuality-related aspects to considering the rich and complex effects of other facets of user interfaces interacting with different senses of users. Music and other atmosphere-altering facets of interfaces are increasingly considered to hold potential to affect users’ actions and decision-making
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Have we controlled properly? Problems with and recommendations for the use of control variables in information systems research International Journal of Information Management (IF 21.0) Pub Date : 2023-09-16 Wen-Lung Shiau, Patrick Y.K. Chau, Jason Bennett Thatcher, Ching-I Teng, Yogesh K. Dwivedi
Statistical controls can ensure accurate estimates of causal effects in the evaluation of alternative explanations. However, the research method literature has raised concerns about the appropriate use of control variables (CVs). In this paper, we propose guidelines for the appropriate use of CVs in IS research. We review the use of CVs in statistical control articles published in MIS Quarterly, Information
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The ethics of ChatGPT – Exploring the ethical issues of an emerging technology International Journal of Information Management (IF 21.0) Pub Date : 2023-09-09 Bernd Carsten Stahl, Damian Eke
This article explores ethical issues raised by generative conversational AI systems like ChatGPT. It applies established approaches for analysing ethics of emerging technologies to undertake a systematic review of possible benefits and concerns. The methodology combines ethical issues identified by Anticipatory Technology Ethics, Ethical Impact Assessment, and Ethical Issues of Emerging ICT Applications
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Assessing the organizational and ecosystem factors driving the impact of transformative FinTech platforms in emerging economies International Journal of Information Management (IF 21.0) Pub Date : 2023-08-28 Claudia Yáñez-Valdés, Maribel Guerrero
The financial market has been transformed by FinTech platforms, which offer innovative products and services. FinTech platforms use a combination of technologies to digitalize processes and introduce new business models with unique characteristics. The benefits of FinTech initiatives are not limited to boosting the economic development of emerging economies; they also have a transformative impact on
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Perceived conversational ability of task-based chatbots – Which conversational elements influence the success of text-based dialogues? International Journal of Information Management (IF 21.0) Pub Date : 2023-08-23 Alexandra Rese, Pauline Tränkner
The use of text-based chatbots offering individual support to customers has increased steadily in recent years. However, thus far, research has focused on comparing text-based chatbots with either each other or with humans, whilst the investigation of task-based dialogues has been scarce. This paper aims to identify the characteristics of dialogues – that is, conversational elements – that lead to
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Emergence of creativity in IS development teams: A socio-technical systems perspective International Journal of Information Management (IF 21.0) Pub Date : 2023-08-18 Raffaele Fabio Ciriello, Alexander Richter, Lars Mathiassen
Despite the crucial role of creativity in the dynamic and intricate practice of Information Systems Development (ISD), our understanding of its emergence in ISD teams is limited. Prior research has focused on isolated interventions into the people, structure, task, and technology components of ISD practices. However, the synergistic interactions between these components are often overlooked, resulting
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Exploring the factors, affordances and constraints outlining the implementation of Artificial Intelligence in public sector organizations International Journal of Information Management (IF 21.0) Pub Date : 2023-08-04 Giulia Maragno, Luca Tangi, Luca Gastaldi, Michele Benedetti
Artificial Intelligence (AI) is viewed as having great potential for the public sector to improve the management of internal activities and the delivery of public services. However, realizing its potential depends on the proper implementation of the technology, which is characterized by unique factors, that afford or constrain its use. What these factors are and how they affect AI implementation is
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Guest editorial digital platforms and transformational entrepreneurship International Journal of Information Management (IF 21.0) Pub Date : 2023-07-28 Paul Jones, Ciro Troise, Giovanni Schiuma
This article provides a summary of the manuscripts included within the special issue entitled Digital platforms and transformational entrepreneurship. The concept of transformational entrepreneurship has emerged recently as a phenomenon to implement effective and efficient entrepreneurial behaviours. Currently, digital platforms offer opportunities for entrepreneurs and their ventures, to enable transformation
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Organizational resilience and digital resources: Evidence from responding to exogenous shock by going virtual International Journal of Information Management (IF 21.0) Pub Date : 2023-07-26 Jeppe Agger Nielsen, Lars Mathiassen, Olivia Benfeldt, Sabine Madsen, Christian Haslam, Esko Penttinen
Recent events have renewed attention to how organizations rely on digital resources in response to exogenous shock. Though the literature on organizational resilience indicates that this is best understood as a process through which organizational actors respond to a specific shock, most IS research attends to resilience as an outcome. Against that backdrop, we present a case study of how a university
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Following too much on Facebook brand page: A concept of brand overload and its validation International Journal of Information Management (IF 21.0) Pub Date : 2023-07-21 Xiaolin Lin, Xuequn Wang
As consumers increasingly engage in online brand communities, the demand of brand-related activities (e.g., finding relevant product information and sharing product information) also increases. Consumers may feel overwhelmed by these brand-related activities. To provide an understanding of this phenomenon, we conceptualize it as brand overload and then empirically examine its antecedents and consequences
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Exploring the impact of online social participation on loneliness in older adults: Evidence from The Canadian Longitudinal Study on Aging International Journal of Information Management (IF 21.0) Pub Date : 2023-07-17
As individuals age, mental and physical impairment can emerge and impact their well-being. Previous research on social participation in older adults has typically focused on specific activities or failed to distinguish between different forms of participation. In contrast, we propose that social participation is a resource optimization process for older adults, where various forms of participation
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A new perspective of BDA and information quality from final users of information: A multiple study approach International Journal of Information Management (IF 21.0) Pub Date : 2023-07-18
Although organizational factors related to big data analytics (BDA) and its performance have been studied extensively, the number of failed BDA projects continues to rise. The quality of BDA information is a commonly cited factor in explanations for such failures and could prove key to improving project performance. Using the resource-based view (RBV) lens, data analytics literature, business strategy
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What is novel about the Metaverse? International Journal of Information Management (IF 21.0) Pub Date : 2023-07-17
The Metaverse is not a radical departure. It is an incremental evolution. Previous virtual worlds, like Second Life, have laid the groundwork for the development of the Metaverse by providing valuable insights into virtual environments and social interactions. Studies of these earlier platforms contribute to a more nuanced understanding of what the Metaverse is, and what it is not. Based on studies
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The dualistic view of challenge-hindrance technostress in accounting information systems: Technological antecedents and coping responses International Journal of Information Management (IF 21.0) Pub Date : 2023-07-18
Owing to the pervasive use of accounting information systems (AIS), financial workers are experiencing increased levels of technostress. While technostress has been conceptualized as overwhelmingly harmful in the IS literature, the challenge–hindrance stressor model suggests that employees can also experience “good stress”. This study instantiates the challenge–hindrance stressor model and coping theory