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Delays in Information Presentation Lead to Brain State Switching, Which Degrades User Performance, and There May Not Be Much We Can Do about It MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Kevin A. Harmon, Hansol Lee, Bahar Javadi Khasraghi, Harshit S. Parmar, Eric A. Walden
System delays are a major factor that harms user experience. Long delays often result in system abandonment, decreased user performance, and lost revenue for businesses. Although studies have provided important contributions on the consequences of delays, less is known about why system delays harm the user experience. Using fMRI, we examined how long system delays—compared to short delays—can change
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Using Digital Nudges to Enhance Collective Intelligence in Online Collaboration: Insights from Unexpected Outcomes MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Pranav Gupta, Young Ji Kim, Ella Glikson, Anita Williams Woolley
The dramatic expansion of internet communication tools has led to the increased use of temporary online groups to solve problems, provide services, or produce new knowledge. However, many of these groups need help to collaborate effectively. The rapid development of new tools and collaboration forms requires ongoing experimentation to develop and test new ways to support this novel form of teamwork
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How Users Drive Value in Two-Sided Markets: Platform Designs That Matter MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Zhou Zhou, Lingling Zhang, Marshall Van. Alstyne
Extant research has popularized the perspective that strong network effects produce “winner-take-all” outcomes, which leads platforms to invest in user growth and encourages investors to subsidize these platforms. However, user growth does not necessarily imply strong user stickiness. Without user stickiness, strong network effects in the current period may fade in future periods, thus rendering a
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The Entrainment of Task Allocation and Release Cycles in Open Source Software Development MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Aron Lindberg, Aaron Schecter, Nicholas Berente, Phil Hennel, Kalle Lyytinen
In this study we identify a process of “entrainment” around open source software (OSS) development release cycles to capture patterns of self-organized task allocation among developers. We conducted an abductive, computationally intensive study of eight OSS projects, using relational event modeling to analyze 1,169,489 actions covering 93 major software releases. The process of entrainment that we
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Time Will Tell: The Case for an Idiographic Approach to Behavioral Cybersecurity Research MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 W. Alec Cram, John D'Arcy, Alexander Benlian
Many of the theories used in behavioral cybersecurity research have been applied with a nomothetic approach, which is characterized by cross-sectional data (e.g., one-time surveys) that identify patterns across a population of individuals. Although this can provide valuable between-person, point-in-time insights (e.g., employees who use neutralization techniques, such as denying responsibility for
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Creating Proactive Cyber Threat Intelligence with Hacker Exploit Labels: A Deep Transfer Learning Approach MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Benjamin M. Ampel, Sagar Samtani, Hongyi Zhu, Hsinchun Chen
The rapid proliferation of complex information systems has been met by an ever-increasing quantity of exploits that can cause irreparable cyber breaches. To mitigate these cyber threats, academia and industry have placed a significant focus on proactively identifying and labeling exploits developed by the international hacker community. However, prevailing approaches for labeling exploits in hacker
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Toward a Process-Based, Interpretive Understanding of How Collaborative Groups Deal With ICT Interruptions MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Sanna Tiilikainen, Virpi Kristiina Tuunainen, Suprateek Sarker, Ilkka Arminen
Contemporary knowledge workers collaborating in hybrid work environments need to frequently deal with ICT interruptions. This can potentially lead to disruptions in the collaboration process, particularly in synchronous collaboration contexts. How do knowledge workers deal with such interruptions to ensure the smooth continuation of their collaboration? Previous studies, for the most part, suggest
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Skin in the Game: The Transformational Potential of Decentralized Autonomous Organizations MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Eleunthia Wong Ellinger, Robert Wayne Gregory, Tobias Mini, Thomas Widjaja, Ola Henfridsson
Decentralized autonomous organizations (DAOs)—collectively owned human-machine systems deployed on a blockchain that self-govern through smart contracts and the voluntary contributions of autonomous community members—exhibit the potential to facilitate collective action in managing digital commons. Yet the promise of decentralization and collective action is difficult to sustain. To this end, this
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Real-Effort Incentives in Online Labor Markets: Punishments and Rewards for Individuals and Groups MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Matthew J. Hashim and Jesse C. Bockstedt
Online labor markets and the humans that power them serve a critical role in the advancement of artificial intelligence and supervised machine learning via the creation of useful training datasets. The use of human effort in online labor markets is not enough, however, as a key factor is understanding the possible interventions that market operators can leverage to incentivize human effort among their
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iRepair or I Repair? A Dialectical Process Analysis of Control Enactment in the iPhone Repair Aftermarket MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Jan Recker, Roman Zeiss, Mario Mueller
We study how Apple and independent repair service providers used different physical, regulatory, and digital instruments to influence each other’s abilities to control the repair aftermarket of the Apple iPhone between 2007 and 2020. We show how the emergence of digital instruments for enacting control, made possible through emerging functionality for tethering, encryption, and temporary binding implemented
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Balancing Affordances and Constraints: Designing Enterprise Social Media for Organizational Knowledge Work MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Hani Safadi
Enterprise social media (ESM) is changing how knowledge workers interact and share information; however, a debate persists as to whether ESM is an adequate knowledge management system. ESM provides a rich set of affordances for organizational knowledge work, such as improved organizational memory, but also constrains knowledge work performance because of digital interruptions. Extending and complementing
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Effects of Explicit Sponsorship Disclosure on User Engagement in Social Media Influencer Marketing MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Zike Cao and Rodrigo Belo
Social media influencer marketing has grown substantially in the last decade and is a major advertising channel for many brands. Social media influencers weave sponsored posts with organic content into their feeds, which raises concerns among regulators and consumer advocates that users may not be able to clearly distinguish between sponsored and organic influencer content. Thus, regulators often mandate
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Dual Pathways of Value Creation from Digital Strategic Posture: Contingent Effects of Competitive Actions and Environmental Uncertainty MIS Quarterly (IF 7.3) Pub Date : 2024-03-01 Inmyung Choi, David E. Cantor, Kunsoo Han, Joey F. George
Digital strategic posture (DSP) is defined as a firm’s overall strategic stance toward investing in information technology (IT) initiatives relative to that of rival firms. This study examines how a firm’s DSP affects firm performance. Drawing on the competitive dynamics perspective and contingency view, we demonstrate that DSP influences competitive actions through dual pathways. First, DSP enables
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Profit vs. Equality? The Case of Financial Risk Assessment and a New Perspective on Alternative Data MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Tian Lu, Yingjie Zhang, Beibei Li
The importance of pursuing financial inclusion to accelerate economic growth and enhance financial sustainability has been well noted. However, studies have provided few actionable insights into how financial institutions can balance the potential socioeconomic trade-off between profitability and equality. One major challenge arises from a lack of understanding of the impacts of various types of market
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The Effect of Posted Prices on Auction Prices: An Empirical Investigation of a Multichannel B2B Market MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 May Truong, Alok Gupta, Wolfgang Ketter, Eric van Heck
Although multichannel sales strategies have become common due to the use of advanced information technologies, how one trading mechanism can influence the outcome of another, especially in the B2B market, remains largely underexplored. This paper investigates the effect of price and quantity information from an online posted-price presales channel on the performance of the century-old sequential Dutch
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What Disrupts Flow in Office Work? The Impact of Frequency and Relevance of IT-Mediated Interruptions MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Mario Nadj, Raphael Rissler, Marc T. P. Adam, Michael T. Knierim, Maximilian X. Li, Alexander Maedche, René Riedl
Flow, the holistic sensation people experience when they act with total involvement, is a known driver for desired work outcomes like task performance. However, the increasing ubiquity of IT at work can disrupt employees’ flow. Thus, the impact of IT-mediated interruptions on flow warrants more attention in research and practice. We conducted a NeuroIS laboratory experiment focusing on a typical office
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How Ephemerality Features Affect User Engagement with Social Media Platforms MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Christiane Lehrer, Ioanna Constantiou. Christian Matt, Thomas Hess
User engagement, a key factor in the success of social media platforms, has long been based on permanent content. A recent paradigm shift in platform design has led large social media providers to implement ephemerality features that by default make shared content disappear after a certain amount of time. However, very little is known about how ephemerality features affect user engagement and behavior
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Comparing Platform Owners’ Early and Late Entry into Complementary Markets MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Runyu Shi, Aleksi Aaltonen, Ola Henfridsson, Ram D. Gopal
Research on platform owners’ entry into complementary markets points in divergent directions. One strand of the literature reports a squeeze on post-entry complementor profits due to increased competition, while another observes positive effects as increased customer attention and innovation benefit the complementary market as a whole. In this research note, we seek to transcend these conflicting views
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Prejudiced against the Machine? Implicit Associations and the Transience of Algorithm Aversion MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Ofir Turel and Shivam Kalhan
Algorithm aversion is an important and persistent issue that prevents harvesting the benefits of advancements in artificial intelligence. The literature thus far has provided explanations that primarily focus on conscious reflective processes. Here, we supplement this view by taking an unconscious perspective that can be highly informative. Building on theories of implicit prejudice, in a preregistered
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How AI-Based Systems Can Induce Reflections: The Case of AI-Augmented Diagnostic Work MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Benjamin M. Abdel-Karim, Nicolas Pfeuffer, K. Valerie Carl, Oliver Hinz
This paper addresses a thus-far neglected dimension in human-artificial intelligence (AI) augmentation: machine-induced reflections. By establishing a grounded theoretical-informed model of machine-induced reflection, we contribute to the ongoing discussion in information systems (IS) regarding AI and research on reflection theories. In our multistage study, physicians used a machine learning-based
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Does IT Enable Collusion or Competition: Examining the Effects of IT on Service Pricing in Multimarket Multihospital Systems MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Kui Du and Hüseyin Tanriverdi
In the U.S., multihospital systems (MHSs) charge significantly higher prices for hospital services than stand-alone hospitals. Rivalry restraint theory suggests that MHS with multimarket contact (MMC) can tacitly collude and mutually forebear from price competition to keep their prices above competitive levels. We posit that the success of such MMC-induced rivalry restraints (the truce) is affected
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Depicting Risk Profile over Time: A Novel Multiperiod Loan Default Prediction Approach MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Zhao Wang, Cuiqing Jiang, Huimin Zhao
With the rapid development of fintech, the need for dynamic credit risk evaluation is becoming increasingly important. While previous studies on credit scoring have mostly focused on single-period loan default prediction, we call for a new avenue—multiperiod default prediction (MPDP)—to depict risk profiles over time. To address the challenges raised by MPDP, such as monotonic default probability prediction
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Attention to Digital Innovation: Exploring the Impact of a Chief Information Officer in the Top Management Team MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 David Bendig, Robin Wagner, Erk P. Piening, Johann Nils Foege
We draw on the attention-based view of the firm to examine whether and when the presence of a CIO in the TMT has a positive effect on both firms’ ideated digital innovation (IDI) (i.e., the intensity of firms’ digital patenting activity) and commercialized digital innovation (CDI) (i.e., the digital sophistication of firms’ new products). Building on the idea that attention processes are context dependent
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Electoral Competition in the Age of Social Media: The Role of Social Media Influencers MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Chao Ding, Wael Jabr, Hong Guo
Social media—and, in particular, social media influencers—are playing an increasingly central role in shaping public opinion on a variety of issues. The political sphere is no exception. In response to the impact that social media influencers have on citizens’ political views and voting behaviors, political parties adapt their messages and policies during election campaigns. Media outlets, too, faced
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Can Fact-Checking Influence User Beliefs About Misinformation Claims: An Examination of Contingent Effects MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Anol Bhattacherjee
Prior research has suggested that corrective fact-checking has inconsistent effects on beliefs about online misinformation claims. This study attempts to explain this inconsistency using three contingent factors—claim-source credibility, fact-checker credibility, and attitude strength—which respectively relate to three key parties in the fact-checking process: the source of a misleading claim, the
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Review Moderation Transparency and Online Reviews: Evidence from a Natural Experiment MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Lianlian (Dorothy) Jiang, T. Ravichandran, Jason Kuruzovich
This paper empirically investigates how review moderation transparency affects the volume, length, and negativity of reviews. A change to the Yelp platform in 2010, introducing review moderation and displaying filtered reviews, created a natural experiment. We used a panel dataset of online reviews from the same set of restaurants on both the Yelp and TripAdvisor platforms in a difference-in-differences
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Reviewing from a Distance: Uncovering Asymmetric Moderations of Spatial and Temporal Distance between Sentiment Negativity and Rating MIS Quarterly (IF 7.3) Pub Date : 2023-12-01 Jürgen Neumann, Dominik Gutt, Dennis Kundisch
Drawing on construal level theory, prior literature has found a positivity bias in online ratings when consumers evaluate an experience from a psychological distance, whether spatial or temporal. Self-distancing theory posits that psychological distance enables individuals to reflect on psychologically distant negative experiences more genuinely, in a less biased way. This raises the question of whether
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Motivating User-Generated Content: The Unintended Consequences of Incentive Thresholds MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Liuyi He, Jifeng Luo, Yisong Tang, Zhiyan Wu, Han Zhang
While monetary rewards have been widely used by online platforms to motivate user-generated content (UGC) contributions, users may not always demonstrate the expected behaviors. Unintended consequences of reward policies, exemplified by unchanged or reduced UGC contributions, may occur. Through two natural experiments, this study investigates the implications of providing users with an incentive structure
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Let Artificial Intelligence Be Your Shelf Watchdog: The Impact of Intelligent Image Processing-Powered Shelf Monitoring on Product Sales MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Yipu Deng, Jinyang Zheng, Liqiang Huang, Karthik Kannan
We collaborated with a leading fast-moving consumer goods (FMCG) manufacturer to investigate how intelligent image processing (IIP)-based shelf monitoring aids manufacturers’ shelf management by using data from a quasi-experiment and a field experiment. We discovered that such artificial intelligence (AI) assistance significantly and consistently improves product sales. Several underlying mechanisms
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Exploiting Expert Knowledge for Assigning Firms to Industries: A Novel Deep Learning Method MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Xiaohang Zhao, Xiao Fang, Jing He, Lihua Huang
Industry assignment, which assigns firms to industries according to a predefined industry classification system (ICS), is fundamental to a large number of critical business practices, ranging from operations and strategic decision-making by firms to economic analyses by government agencies. Three types of expert knowledge are essential to effective industry assignment: definition-based knowledge (i
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Competing for Temporary Advantage in a Hypercompetitive Mobile App Market MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Tabitha L. James, Zhilei Qiao, Wenqi Shen, G. Alan Wang, Weiguo Fan
Hypercompetitive mobile app stores are characterized by rapid innovation and intense competition. App firms must vie for temporary competitive advantage through competitive actions such as releasing product improvements. We study how competitive indicators influence a particular competitive action—app updates—in a mobile game app market. Our results reveal that app firms take action to improve or sustain
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Are IT Professionals Unique? A Second-Order Meta-Analytic Comparison of Turnover Intentions Across Occupations MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Sam Zaza, Damien Joseph, Deborah J. Armstrong
Information technology (IT) professionals are a strategic human resource for enabling competitive advantage through the application of data and technologies. Yet, it remains a challenge for organizations to retain top IT talent as the business context and the nature of work change. Retention strategies that have worked with other business professionals have faced limited success with IT talent, leading
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Equality Does Not Make You Happy: Effects of Differentiated Leader-Member Exchange and Team-Member Exchange on Developer Satisfaction in Agile Development Teams MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Viswanath Venkatesh, James Y. L. Thong, Kai Spohrer, Frank K. Y. Chan, Ankur Arora, Hartmut Hoehle, Srinivasan Venkatraman
Prior work on leadership in information systems development (ISD) teams has assumed that all developers are treated equally by their team leader and ignored the possibility that differentiated leader-member exchange (LMX) may be an important instrument for team leaders to influence self-organizing, agile ISD teams. We conducted a concurrent mixed methods inquiry to understand how LMX differentiation
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Crowdfunding Success Effects on Financing Outcomes for Startups: A Signaling Theory Perspective MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Sunghan Ryu, Keongtae Kim, Jungpil Hahn
This study adopts a signaling theory perspective to examine whether and how crowdfunding (relative to angel financing) influences subsequent venture capital (VC) investments in startups. We used a bivariate probit model with propensity score matching to address the potential endogeneity of the initial funding choice. Subsequently, we found that crowdfunded startups have a lower chance of receiving
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ROLEX: A Novel Method for Interpretable Machine Learning Using Robust Local Explanations MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Buomsoo (Raymond) Kim, Karthik Srinivasan, Sung Hye Kong, Jung Hee Kim, Chan Soo Shin, Sudha Ram
Recent developments in big data technologies are revolutionizing the field of healthcare predictive analytics (HPA), enabling researchers to explore challenging problems using complex prediction models. Nevertheless, healthcare practitioners are reluctant to adopt those models as they are less transparent and accountable due to their black-box structure. We believe that instance-level, or local, explanations
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Standardize or Let a Thousand Flowers Bloom? Interface Design Coordination between Software Platforms and Hosted Apps MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Cheng Zhang, Peijian Song, Kai Lim
Software platform ecosystems are emerging as a dominant model for IT-based services. To accelerate third-party development, platform owners often waive restrictions on app user interfaces to provide app developers with more autonomy in interface design. The literature has indicated, however, that standardized interface design across products is a strategic necessity for firms to introduce and manage
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Economic Impacts of Platform-Endorsed Quality Certification: Evidence from Airbnb MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Sanjeev Dewan, Jooho Kim, Tingting Nian
We contribute to the emerging literature on quality certification by digital platforms by studying the launch of the Airbnb Plus service, wherein the platform inspects properties and provides a badge that presumably signals the quality of the property and the reliability of the host. Our identification strategy relies on the fact that the Airbnb Plus service was launched in different cities at different
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The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Yang Gao, Huaxia Rui, Shujing Sun
Text-based customer service is emerging as an important channel through which companies can assist customers. However, the use of few identity cues may cause customers to feel limited social presence and even suspect the human identity of agents, especially in the current age of advanced algorithms. Does such a lack of social presence affect service interactions? We studied this timely question by
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Extracting Actionable Insights from Text Data: A Stable Topic Model Approach MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Yi Yang and Ramanath Subramanyam
Topic models are becoming a frequently employed tool in the empirical methods repertoire of information systems and management scholars. Given textual corpora, such as consumer reviews and online discussion forums, researchers and business practitioners often use topic modeling to either explore data in an unsupervised fashion or generate variables of interest for subsequent econometric analysis. However
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The Cost of Free: The Effects of “Wait-for-Free” Pricing Schemes on the Monetization of Serialized Digital Content MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Angela Aerry Choi, Ki-Eun Rhee, Chamna Yoon, Wonseok Oh
Leveraging a combination of analytical frameworks and empirical assessments, this study investigates the effects of wait-for-free (WFF) pricing schemes on the monetization of serialized, digital entertainment content, which has become increasingly pervasive on online platforms. WFF pricing is a strategy in which consumers are given the option to either wait a certain amount of time to acquire digital
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Nudging Private Ryan: Mobile Microgiving under Economic Incentives and Audience Effects MIS Quarterly (IF 7.3) Pub Date : 2023-09-01 Dongwon Lee, Anandasivam Gopal, Dokyun Lee, Dongwook Shin
Technology-augmented choice-making impacts many facets of business. The use of economic incentives under the ubiquitous mobile ecosystem for prosocial behavior has been shown to be particularly effective. We build on the previous work on this topic and study how mobile-based economic incentives and environments influence charitable giving behavior. In contrast to traditional fund-raising, we consider
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The Fault in Our Stars: Molecular Genetics and Information Technology Use MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Susan A. Brown and Richard W. Sias
There is a growing interest in understanding the role of genetics in explaining heterogeneity in behaviors, including those related to information systems (IS). The majority of the recent genetics research focuses on searching the entire genome in genome-wide association studies (GWASs) to link DNA to human traits. The results of GWASs can be used on datasets to compute a measure of genetic propensity
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The Persuasive Power of Emoticons in Electronic Word-of-Mouth Communication on Social Networking Services MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Lingyun Qiu, Weiquan Wang, Jun Pang
Emotional expressions are ubiquitous in electronic word-of-mouth (eWOM) communication, but their effect on eWOM persuasiveness and the underlying mechanisms in the context of social networking services (SNS) have been underexplored. This research focuses on an extensively used nonverbal emotional cue in computer-mediated communication—the emoticon. Drawing on the emotion as social information model
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Pictures that are Worth a Thousand Donations: How Emotions in Project Images Drive the Success of Online Charity Fundraising Campaigns? An Image Design Perspective MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Jian-Ren Hou, Jie Zhang, Kunpeng Zhang
Charity fundraising is becoming increasingly reliant on online platforms such as crowdfunding platforms. However, overwhelmingly, crowdfunding campaigns are not meeting their goals. Therefore, it is imperative to examine how the success of charity fundraising campaigns can be improved. In this paper, we focus on the design of project images on a crowdfunding website, which portray the themes and content
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Equity Crowdfunding and Access to Capital for User Entrepreneurs: Evidence from a Randomized Field Experiment MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Sofia Bapna and Martin Ganco
We examine whether equity crowdfunding democratizes access to funding for nontraditional user entrepreneurs. User entrepreneurs start by creating a product to serve their own unmet needs with no expectations of monetary profit, then later decide to commercialize the product through entrepreneurship. In contrast, traditional (producer) entrepreneurs take a more profit-driven path to entrepreneurship
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Do Early Words from New Ventures Predict Fundraising? A Comparative View of Social Media Narratives MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Taha Havakhor, Alireza Golmohammadi, Rajiv Sabherwal, Dinesh K. Gauri
Online equity markets have significantly changed the dynamics of connecting angels and individual equity investors to new ventures that seek early-stage capital. However, for those early-stage investors, information pointing to the success of business-to-business (B2B) new ventures (B2BNVs) is scattered and disconnected. This paper focuses on social media narratives (SMNs) as a source of insight for
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From Bits to Atoms: Open Source Hardware at CERN MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Laia Pujol Priego and Jonathan Wareham
Although considered a relatively recent phenomenon of the past decade, open source hardware (OSH) is already influencing commercial hardware development. However, a common belief is that the greater economic cost and complexity of hybrid digital objects (i.e., digital objects with both hardware and software) precludes their development with open source methods traditionally used for software. We study
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Catching the Fast Payments Trend: Optimal Designs and Leadership Strategies of Retail Payment and Settlement Systems MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Zhiling Guo and Dan Ma
Recent financial technologies have enabled fast payments and are reshaping retail payment and settlement systems globally. We developed an analytical model to study the optimal design of a new retail payment system in terms of settlement speed and system capability under both bank and fintech firm heterogeneous participation incentives. We found that three types of payment systems emerge as equilibrium
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Ambivalence is Better than Indifference: Behavioral and Neurophysiological Assessment of Ambivalence in Online Environments MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Akshat Lakhiwal, Hillol Bala, Pierre-Majorique Léger
Information representations such as ratings and reviews play an important role in assisting users in making decisions in online environments. Prior information systems (IS) research has mostly focused on the role of extreme valence, i.e., the positivity/negativity of information, portrayed by such representations. Yet this bipolar approach discounts how the coexistence of positivity and negativity
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Reputation Spillover from Agencies on Online Platforms: Evidence from the Entertainment Industry MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Sam Ransbotham, Marios Kokkodis, Panagiotis Adamopoulos
Digital markets have proliferated in recent years, overcoming many market inefficiencies by facilitating direct interactions between consumers and creators. Thanks to this disintermediation, consumers now have access to a vast number of alternatives, while creators can efficiently reach huge markets. However, the success of digital markets has created a concomitant challenge for creators: differentiation
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Unemployment and Online Labor: Evidence from Microtasking MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Ulrich Laitenberger, Steffen Viete, Olga Slivko, Michael Kummer, Kathrin Borchert, Matthias Hirth
We analyze the relationship between unemployment and the supply of online labor for microtasking. Using detailed U.S. data from a large microtasking platform between 2011 and 2015, we study the participation and the number of hours supplied by workers in the U.S. We found that more individuals registered on the platform and completed microtasks as the unemployment level in the commuting zone increased
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Phishing Susceptibility in Context: A Multilevel Information Processing Perspective on Deception Detection MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Ryan T. Wright, Steven L. Johnson, Brent Kitchens
Despite widespread awareness of risks, significant investments in cybersecurity protection, and substantial economic incentives to avoid security breaches, organizations remain vulnerable to phishing attacks. Phishing research has informed effective practical interventions to address phishing susceptibility that emphasize the importance of broadly applicable IT security knowledge. Yet employees still
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Differential Effects of Multidimensional Review Evaluations on Product Sales for Mainstream vs. Niche Products MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Xin Zheng, Jisu Cao, Yili Hong, Sha Yang, Xingyao Ren
Despite a large body of literature on online reviews, none have considered the nuanced impacts of how multidimensional reviews affect product sales differently for mainstream vs. niche products. This study seeks to fill this knowledge gap by conducting complementary studies in two product categories (i.e., automobiles and laptops) with different methods (a field study and three lab experiments). Our
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The Voice of Commerce: How Smart Speakers Reshape Digital Content Consumption and Preference MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Yoonseock Son, Wonseok Oh, Il Im
The present study investigates the effects of smart speaker usage on consumers’ digital content search, purchase, and consumption behaviors. Using a unique panel data set comprising information on household patterns of digital content (e.g., video on demand [VOD]) transactions and consumption and smart speaker usage, we found that the adoption of smart speakers is positively associated with the increased
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On the Differences Between View-Based and Purchase-Based Recommender Systems MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Jing Peng and Chen Liang
E-commerce platforms often use collaborative filtering (CF) algorithms to recommend products to consumers. What recommendations consumers receive and how they respond to the recommendations largely depend on the design of CF algorithms. However, the extant empirical research on recommender systems has primarily focused on how the presence of recommendations affects product demand, without considering
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Building a Reputation as a Business Partner in Information Technology Outsourcing (Open Access) MIS Quarterly (IF 7.3) Pub Date : 2023-06-01 Julia Kotlarsky, Suzanne Rivard, Ilan Oshri
One noticeable trend in the maturing information technology (IT) outsourcing industry is the growing interest from client firms seeking to benefit from supplier-led innovations. Yet IT outsourcing suppliers still find it challenging to shift their reputation from the competent provision of a low-end service to a high-value innovative line of services, thus becoming known as business partners. We address
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Cyberslacking in the Workplace: Antecedents and Effects on Job Performance MIS Quarterly (IF 7.3) Pub Date : 2023-03-01 Viswanath Venkatesh, Christy M.K. Cheung, Fred D. Davis, Zach W. Y. Lee
Employees’ nonwork use of information technology (IT), or cyberslacking, is of growing concern due to its erosion of job performance and other negative organizational consequences. Research on cyberslacking antecedents has drawn on diverse theoretical perspectives, resulting in the lack of a cohesive explanation of cyberslacking. Further, prior studies have generally overlooked IT-specific variables
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Know Your Firm: Managing Social Media Engagement to Improve Firm Sales Performance MIS Quarterly (IF 7.3) Pub Date : 2023-03-01 Fei Ren, Yong Tan, Fei Wan
We examine the impact of firm social media engagement on sales performance, answering “whether,” “what,” and “how” questions. The study uses a quasi-experimental design in a social e-commerce setting, for which propensity score matching and difference-in-differences methods quantify a mean 20.67% sales increase after firm social media adoption. We also find that firms that sell low-involvement products
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Getting Trapped in Technical Debt: Sociotechnical Analysis of a Legacy System’s Replacement MIS Quarterly (IF 7.3) Pub Date : 2023-03-01 Tapani Rinta-Kahila, Esko Penttinen, Kalle Lyytinen
Organizations replace their legacy systems for technical, economic, and operational reasons. Replacement is a risky proposition, as high levels of technical and social inertia make these systems hard to withdraw. Failure to fully replace systems results in complex system architectures involving manifold hidden dependencies that carry technical debt. To understand how a process for replacing a complex
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Putting Religious Bias in Context: How Offline and Online Context Shape Religious Bias in Online Pro-social Lending MIS Quarterly (IF 7.3) Pub Date : 2023-03-01 Amin Sabzehzar, Gordon Burtch, Yili Hong, T.S. Raghu
Biases on online platforms pose a threat to social inclusion. We examine the influence of a novel source of bias in online philanthropic lending, namely that associated with religious differences. We first propose religion distance as a probabilistic measure of differences between pairs of individuals residing in different countries. We then incorporate this measure into a gravity model of trade to