This paper investigates how Information Technology (IT) leveraging capability supports buyer-supplier collaboration in New Product Development (NPD). IT-leveraging capability is defined as the ability to effectively use IT functionalities to support IT-enabled NPD activities. We consider three dimensions of this capability: effective use of Project and Resource Management Systems (PRMS), effective

Research on alignment between business strategy and information technology (IT) strategy has generated extensive insights over the last three decades. That research has focused primarily on the fit between business and IT strategies, while cross-domain alignment, i.e., alignment between business strategy and IT infrastructure components, has received far less attention. Further, previous studies have

Digital transformation has become a central construct in information systems (IS) research. Current conceptualizations largely attribute transformation to intentionality, focus on transformation within a single organization, or assign technology the role of a disruptive agent of change. Likewise, “digital” tends to be a general category of technology, rather than a specific technology enacted in a

Uncertainty and the pursuit of new ventures are intricately linked. Digital technologies open up new ways for uncertainty handling in the pursuit of novelty. In this paper, we develop a process model that traces the dynamics among uncertainty, digitally enabled tactics, and organizational novelty. The model points to the potential of technologies that are evocative, disposable, and responsive for venturing

Architectural theory of digital innovation contends that, to enhance physical products with digital capabilities, a layered modular architecture is required. This architecture hybridizes hierarchically arranged components of physical products with modules of digital functionality configured into layers. Despite considerable research adopting this architectural perspective on digital innovation, questions

This article1,2 has two aligned aims: (i) to espouse the value of a strategic research orientation for the Information Systems Discipline; and (ii) to facilitate such a strategic orientation by recognising the value of programmatic research and promoting the publication of such work. It commences from the viewpoint that Information Systems (IS) research benefits from being strategic at every level

Workplace technologies are more central to working in organisations than ever before. These technologies began as instrumental aids to support office work of individuals but have since also become the basis for social interactions and community building in organisations and more recently become able to perform managerial roles with the use of advanced AI capabilities. Our call for papers to this special

How do configurations of humans and algorithms evolve as firms adopt artificial intelligence (AI) capabilities, and what are the implications for work and organization? We explored these questions through a two-year long case study of an organization in the international maritime trade that introduced automated algorithmic support for data analysis and prediction work. Drawing on a human–machine configuration

The Journal of Strategic Information Systems (JSIS) was first published in December 1991 by Robert D. (Bob) Galliers, its founding Editor-in-Chief (EiC), following an invitation to establish the journal by Butterworth Heinemann in 1989. Bob invited Sirkka Jarvenpaa to join him as co-Editor-in-Chief in 2000. In 2018, Bob and Sirkka jointly decided it was time, and after three and two decades at the

Organizations are increasingly digitalizing the work associated with information exchange by using enterprise social media. However, social media’s openness to outsider users poses significant challenges to maintaining alignment between social media logic (or platform logic that guides decisions and actions on the platform) and the dominant organizational logic. Through an in-depth, longitudinal, abductive

Advanced workplace technologies are increasingly used alongside traditional enterprise software packages (such as enterprise resource planning) in the workplace. However, we have only limited understanding of how different kinds of technologies are used to dynamically shape work routines and fluidity in a digital workplace. We conducted an in-depth six-year study of the use of enterprise resource planning

Recent years have seen heightened interest in how information technologies (IT) are changing the nature of work in strategy and in the work of strategists. This paper highlights four ‘modes of open strategizing’ which represent the digital work activities of strategists, who in our case are top managers involved in developing and implementing a new five-year strategy at a large professional association

A significant recent technological development concerns the automation of knowledge and service work as a result of advances in Artificial Intelligence (AI) and its sub-fields. We use the term Intelligent Automation to describe this phenomenon. This development presents organisations with a new strategic opportunity to increase business value. However, academic research contributions that examine these

This study proposes and tests a model of information technology outsourcing (ITO) capabilities as antecedents of ITO success. Building on the dynamic capabilities perspective (DCP), the model posits that ITO sensing, ITO seizing, and ITO orchestrating capabilities will influence ITO success by way of both successful reconfiguration of IT solutions and successful delivery of IT services. Building on

A better understanding of the key to successful open-source software (OSS) development continues to motivate research. Aligned with work that builds on the notion that an OSS development is tightly interrelated with its social environment (i.e., the OSS community), this study examines the relationship between interproject structure and OSS project success. OSS project success is reflected in two forms:

Fueled by the development of Internet-based platforms that provided its technological foundation, and the need for an agile and uniquely skilled workforce, crowdsourcing has grown from the grassroots, with a burgeoning body of research investigating its many aspects. To gain insight into organizational crowdsourcing as a strategic IS sourcing phenomenon, this paper thoroughly reviews the literature

Researchers and practitioners have long believed that information technology (IT) is a key tool for fostering innovation. However, there is a certain inconsistency in the literature, which makes it challenging for researchers to figure out exactly how and why IT plays such a pivotal, strategic organizational role. The motivation for this research is the multiple contradictory results reported by studies

In today’s hypercompetitive environment, it is critical for manufacturing firms to be agile in responding to ephemeral opportunities in the marketplace. This agility often requires the collaboration with supply chain partners. However, how a manufacturing firm collaborates with its suppliers to achieve agility remains an understudied issue. This study holds that manufacturing firms and their suppliers

Mobile technologies have dramatically increased the number of work-related interruptions, especially after regular work hours. At the same time, many employees have limited freedom to decide how and when they accomplish their work, a condition that renders the explosion of interruptions especially problematic. This study proposes that perceived interruption overload negatively impacts work-related

This paper investigates service functionality in the domain of B2B platform assimilation from the buyer’s perspective. Using a customer service life cycle framework, we identified five dimensions of service functionality, namely, information search, negotiation, acquisition, ownership, and retirement. We theorize that the importance of these dimensions is contingent upon current level of B2B platform

This paper investigates the performance of the Information Systems (IS) discipline as reflected in the scholarly impact of the three IS journals that are included in the Financial Times’ top 50 journals (FT50), the four IS journals in the top tiers of the Chartered Association of Business Schools’ Academic Journal Guide (CABS AJG), and the eight journals that comprise the Association for Information

Cloud service certifications (CSCs) are assessed by practitioners to support strategic cloud adoption decisions with the aim to reduce information asymmetries. Both businesses and consumers scrutinize CSCs’ assurances as ex ante signals indicating a cloud provider’s future service quality. While some research has examined the aggregate effects of certifications on decision variables, recipients’ evaluations

Despite the extensive proliferation of Information Technology Outsourcing (ITO), firms often obtain unsatisfactory outsourcing outcomes due to the lack of appropriate outsourcing capabilities of a client or their vendor. ITO clients strive to enhance outsourcing performance by establishing their own outsourcing capabilities as well as contracting with capable vendors to meet their strategic needs.

This essay advances the study of strategic alignment by explaining how and why misalignment occurs. We begin by summarizing why IT and business strategies evolve in unintended ways, a phenomenon known as strategic drift. Using the causal loop diagramming approach of system dynamics, we observe that several sources of drift, potentially resulting in misalignment, are paradoxically built into the process

To survive in a dynamic and hyper-competitive business environment, firms are compelled to simultaneously introduce incremental and radical innovations. While it is recognised that business intelligence and analytics (BI&A) can support innovation and provide organisational value, the literature provides a limited understanding of its impact on balancing different innovation activities and ensuring

In a digital world, information technology (IT) units routinely update their capabilities to cope with changing business requirements and frequent technology releases. Extending the dynamic capabilities literature, this article presents the concept of dynamic IT capability, a multidimensional first-order dynamic capability that enables IT units to assist firms in appropriating business value from IT

Effectively managing Information Technology outsourcing (ITO) requires integration of conceptually distinct and sometimes contradicting factors. For instance, ITO “best practices” for cost reduction can inhibit a firm’s innovativeness. To address these challenges, we build on governance and capability perspectives and employ a set-theoretic approach to examine ITO practices in 27 firms. Our exploratory

This study addresses calls to expand the boundaries of digital innovation research at multiple levels of society to comprehensively study the structure and evolution of innovation processes and outcomes. We contribute by proposing a framework composed of systems of innovation (SIs)1 as an alternative and holistic conceptual base and unit of analysis, which accounts for the interconnected components

Employees’ knowledge about their coworkers’ knowledge (i.e., meta-knowledge) is central for organizations to create competitive advantages. According to Communication Visibility Theory, enterprise social networks (ESNs) have the potential to foster long-term formation of meta-knowledge. However, research about this potential is still limited. Using a quantitative study, we improve the understanding

Drawing on the notion of alignment, this paper endeavors to reappraise e-Government maturity models in the English system of criminal justice. It argues that e-Government maturity models are characterized by relatively-stable trajectories which are punctuated by radical shifts toward full-blown e-Government transformation. Far from being a prescriptive and linear process, e-Government maturity is an

As online reviews play a decisive role in consumers’ purchase decisions, e-commerce platforms are using review systems strategically to obtain a competitive advantage. However, the strategic potential can only be leveraged if the review system is designed appropriately. Research on the design of review systems and the effects of design choices has not yet been summarized or synthesized in a review

Extant literature has increased our understanding of specific aspects of digital transformation, however we lack a comprehensive portrait of its nature and implications. Through a review of 282 works, we inductively build a framework of digital transformation articulated across eight building blocks. Our framework foregrounds digital transformation as a process where digital technologies create disruptions

ICT projects are considered an important means of achieving development goals in developing countries. Although voluminous, the research to date is inconsistent in theorizing how, or why, development outcomes do or do not occur following the introduction of ICT4D. To better understand how and why ICT projects succeed, and even what success means in the ICT4D context, we conducted a literature review

Crowdwork, a new form of digitally mediated employment and part of the so-called gig economy, has the capacity to change the nature of work organization and to provide strategic value to workers, job providers, and intermediary platform owners. However, because crowdwork is temporary, large-scale, distributed, and mediated, its governance remains a challenge that often casts a shadow over its strategic

While studies suggest that IS strategy is an important topic for practitioners, in-depth explorations of the potential practical relevance of this research area are lacking. In this paper, we develop a multidimensional framework of potential practical relevance and use it to conduct a multimethod descriptive review of 109 IS strategy papers published over the past 10 years in top IS journals. The framework

Organizations are increasingly turning to information technology (IT) to help them respond to unanticipated environmental threats and opportunities. In this paper, we introduce a systematic review of the literature on IT-enabled agility, helping to establish the boundary between what we know and what we don’t know. We base our review on a wide body of literature drawn from the AIS Basket of Eight IT

Reputation threats on social media in the aftermath of a data breach is a critical concern to enterprises. We argue that any effort to minimize reputation threats will require an orderly assessment of how reputation threat manifests on social media. Drawing on crisis communication and social media literature, we analyze Twitter postings related to the 2014 Home Depot data breach. We identify a taxonomy

In common with much contemporary discourse around big data, recent discussion of datafication in the Journal of Strategic Information Systems has focused on its effects on individuals, organisations and society. Generally missing from such analysis, however, is any consideration of data themselves. What is it that is having these effects? In this Viewpoint article I therefore present a critical analysis

The formulation and implementation of a digital transformation strategy (DTS) has become a key concern for many pre-digital organizations across traditional industries, but how such a strategy can be developed remains an open question. We used interpretive in-depth case study research to study how a European financial services provider has formulated and implemented a DTS. By focusing on the underlying

With increasingly digitization, more and more information is collected from individuals and organizations, leading to several privacy concerns. These risks are further heightened in the mobile realm as data collection can occur continuously and ubiquitously. When individuals use their own devices in work settings, these issues become concerns for organization as well. The question then is how to ensure

Organizations that fail to innovate become disrupted by those that do. Digital technology makes corporate entrepreneurship increasingly potent and prolific but simultaneously blurs the link between entrepreneurial processes and innovation outcomes. Our understanding of how corporate entrepreneurship with digital technology unfolds in organizations is thus limited. We develop a framework that captures

Blockchain, the technology underlying bitcoin, is an emerging financial technology (FinTech) that is poised to have strategic impacts on organizations. Because it is a new phenomenon, there are few studies on blockchain, and those studies have focused mainly on the technology’s potential impacts, whereas how to effectively implement it in an organization remains unknown. Our study intends to fill that

While studies focus on how crowdfunding promotes the launch of innovative products or services through two-sided (creator-investor) platforms and digital tools, knowledge on the creator-side motivation is limited. To address this knowledge gap, our study identifies four types of crowdfunding project creators—social entrepreneur, fund seeker, indie producer, and daring dreamer—based on four motivations—achievement

In this exploratory study, we investigate how Chinese entrepreneurs on digital platforms interact and leverage guanxi (a system of relationships and social network) to buffer the negative impacts of structural holes on knowledge orchestration. We develop our research model and formulate ten hypotheses by drawing on the literature. We adopt a mixed-methods research approach in which we use quantitative

Crowdsourcing intermediaries, such as Upwork and ZBJ, are powering a new force of digital entrepreneurs by creating online service markets where service providers seek contracts from clients all over the world. An important reason for this flourishing digital entrepreneurship is that the intermediaries establish institutional mechanisms (IMs) that develop clients’ trust in digital entrepreneurs. However

We developed a simulation game to study the effectiveness of decision-makers in overcoming two complexities in building cybersecurity capabilities: potential delays in capability development; and uncertainties in predicting cyber incidents. Analyzing 1479 simulation runs, we compared the performances of a group of experienced professionals with those of an inexperienced control group. Experienced subjects

This paper explores the creation of value through the interactions of consumer and professional stakeholders in digital innovation ecosystems. We examine this by applying the methodological approach of Social Media Analytics (SMA) which is an interdisciplinary approach that seeks to combine, extend and adapt methods for analysing social media data. By utilising the SMA framework to track user-generated

The current work examines whether there is a stereotype of CIOs that can influence decisions about their role in organizations. We find evidence for a CIO stereotype informed by both an IT stereotype and a general leader stereotype, although CIOs are perceived to have more in common with IT personnel than leaders. Two experiments showed that the CIO stereotype was capable of biasing perceptions of

Enterprise Information Systems are enjoying an extensive trajectory in the optimization of organizations worldwide, of which predominantly the Business Process Management (BPM) systems stand out for their great flexibility. BPM models describe business workflows and are highly useful in detecting errors and bottlenecks and in identifying possible improvements. On the other hand, educational management

Digital ventures are formed around ideas that have digital artifacts at their core. We develop theory that explains how the composition of digital artifacts influences venture creation processes. First, we develop propositions that link differences in the embodiment and coupling of digital artifact components to tensions in venture creation process inputs, behaviors, and outputs. Second, we link compositional

Open source software (OSS) development has become an essential element of IT strategy: many firms seek OSS as a strategic means of unlocking the business value in external developer communities and internal knowledge sources. However, integrating external and internal sources of social capital is challenging and identifying appropriate integration strategies is crucial for the success of such endeavors

There is emerging evidence that the Chief Marketing Officer is likely to surpass the Chief Information Officer in IT spending. Hence, it is relevant and timely to understand the relative impact of the CMO and CIO on business value. This study uses the foundation of executive power and influence to examine this question and analyze the relative impact of powerful technology and marketing leaders on

Decision support systems (DSS) are sophisticated tools that increasingly take advantage of big data and are used to design and implement individual- and organization-level strategic decisions. Yet, when organizations excessively rely on their potential the outcome may be decision-making failure, particularly when such tools are applied under high pressure and turbulent conditions. Partial understanding

In response to the challenge of socializing new IT employees, some IT departments are exploring the incorporation of enterprise social media (hereinafter ESM) as an informal organizational socialization tool. Because this is a relatively new phenomenon, little is known about how ESM facilitate employee socialization. In order to contribute to our understanding of how ESM affects employee socialization

There is strong anecdotal evidence that Enterprise Architecture (EA) brings benefits to organisations and that organisations are investing significantly in EA initiatives. However, demonstrating the business value of EA has proven elusive. Many of the benefits of EA are intangible and value is achieved indirectly within business change projects. Furthermore, it is not the EA itself that provides benefits

This article contributes to a growing literature on women in IT occupations. Against a national and international context of women’s longstanding and continued under-representation in senior professional roles in IT, our study at organizational level tells the story of women’s career experiences in a specific UK-based IT company in relation to its culture, processes and practices. Utilising a concept

This paper studies the influence of reference groups on developing public information systems. It hypothesizes that municipal governments dynamically adjust the development of their public information systems towards the average levels of their reference groups, a behavior embodying the classic “doctrine of the mean” in Confucianism. Specifically, both trait-based and institution-based reference groups

Online intermediaries have become important information sources for consumers’ purchase decision making. However, the economic values of consumer visits to two online intermediaries, namely, online community and product channel, have not been well studied. By collecting a dataset on consumer visits from a large real estate website to match with local offline housing sales data, we empirically explore

This paper investigates how IT application orchestration – a dynamic capability encapsulating a firm’s ability to refresh its application portfolio through a process of building, buying, and retiring IT applications – impacts firm performance. We propose a conceptual model in which the effect of IT application orchestration on firm performance is mediated by process agility. We further propose that

This study develops and validates the concept of Data Analytics Competency as a five multidimensional formative index (i.e., data quality, bigness of data, analytical skills, domain knowledge, and tools sophistication) and empirically examines its impact on firm decision making performance (i.e., decision quality and decision efficiency). The findings based on an empirical analysis of survey data from