-
Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task Internet Res. (IF 4.708) Pub Date : 2021-01-21 Jengchung Victor Chen; Huyen Thi Le; Sinh Thi Thu Tran
Purpose To provide better services to customers, especially immediate responses and 24/7 availability, businesses are implementing text-based automated conversational agents, i.e. chatbots on their social platforms and websites. Chatbots are required to not only provide customers with necessary consultancy and guidance but also communicate friendly and socially. Based on the cognitive fit theory, this
-
Antecedents of smartphone multitasking: roles of demographics, personalities and motivations Internet Res. (IF 4.708) Pub Date : 2021-01-15 Xingyu Chen; Yitong Wang; Da Tao; Ling Jiang; Shaobo Li
Purpose Smartphone multitasking behavior has become prevalent in our daily lives, yet factors influencing smartphone multitasking behavior have not been fully investigated. This study aimed to examine the roles of a set of demographic, personality and motivational factors on smartphone multitasking behavior, and how these factors were related to general and application-specific types of smartphone
-
Exploring the influence of multimodal social media data on stock performance: an empirical perspective and analysis Internet Res. (IF 4.708) Pub Date : 2021-01-12 Hui Yuan; Yuanyuan Tang; Wei Xu; Raymond Yiu Keung Lau
Purpose Despite the extensive academic interest in social media sentiment for financial fields, multimodal data in the stock market has been neglected. The purpose of this paper is to explore the influence of multimodal social media data on stock performance, and investigate the underlying mechanism of two forms of social media data, i.e. text and pictures. Design/methodology/approach This research
-
“Who should I grant access to my post?”: Identifying the most suitable privacy decisions on online social networks Internet Res. (IF 4.708) Pub Date : 2021-01-08 Jose Alemany; Elena Del Val; Ana María García-Fornes
Purpose Online social networks (OSNs) provide users with mechanisms such as social circles and individual selection to define the audiences (i.e., privacy policy) of the shared information. This privacy decision-making process is a hard and tedious task for users because they have to assess the cost-benefit in a complex environment. Moreover, little is known about how users assess the cost-benefit
-
Virtual trainer system: a tool to increase exercise participation and work productivity Internet Res. (IF 4.708) Pub Date : 2021-01-08 Ron Chi-Wai Kwok; Alvin Chung Man Leung; Stanley Sai-chuen Hui; Clara Choi-Ki Wong
Purpose Due to lack of motivation, individuals often fail to perform regular exercise. In view of this, we developed a virtual trainer system (VTS) to encourage users to perform simple exercise routines regularly. Design/methodology/approach A design science approach is adopted to develop a VTS to motivate users to exercise. Study findings are based on a field experiment with 91 participants recruited
-
Link between social distancing, cognitive dissonance, and social networking site usage intensity: a country-level study during the COVID-19 outbreak Internet Res. (IF 4.708) Pub Date : 2020-12-25 Tanusree Chakraborty; Anup Kumar; Parijat Upadhyay; Yogesh K. Dwivedi
Purpose Social distancing is an important strategy to control the spread of the COVID-19 pandemic, so it is imperative to understand the behavioral impact of social distancing on individuals. This research studied social distancing from a cognitive appraisal of voluntary social distancing compliance (CAVSD) point of view and a non-medical perspective, specifically the psychological impact (PI) of social
-
Intended audience and valence of electronic word-of-mouth on social media: a study of Dutch consumers Internet Res. (IF 4.708) Pub Date : 2020-12-31 Gauze Pitipon Kitirattarkarn; Weiting Tao; Wan-Hsiu Sunny Tsai
Purpose This study aims to systematically evaluate the psychological factors of independent versus interdependent self-construal, self-evaluation motives of enhancement versus verification, and the mediating role of bridging and bonding social capital on consumers' positive and negative brand-related electronic word-of-mouth (eWOM) sharing with in-group and out-group audiences. Design/methodology/approach
-
Understanding individuals' engagement and continuance intention of MOOCs: the effect of interactivity and the role of gender Internet Res. (IF 4.708) Pub Date : 2020-12-28 Zhen Shao; Kuanchin Chen
Purpose This study aims to examine how three perceived interactivity attributes of massive open online courses (MOOCs), namely, perceived active control, perceived synchronicity and perceived two-way communication, impact individuals' engagement and continuance intention of MOOCs through the stimulus-organism-response (S-O-R) lens and how that effect differs between male and female users. Design/methodology/approach
-
Unveiling the success factors of BTS: a mixed-methods approach Internet Res. (IF 4.708) Pub Date : 2020-12-15 So-Hyun Lee; Soobin Choi; Hee-Woong Kim
Purpose The purpose of this paper is to explore the key success factors behind Bangtan Boys’ (BTS) popularity, and how they can contribute to sustaining it, along with detailed strategies for the success of global pop. Design/methodology/approach This study adopts a mixed-methods approach that uses text mining and interviews and uses the success of BTS to find the key factors accounting for its sustained
-
Girls in IT: intentionally self-excluded or products of high school as a site of exclusion? Internet Res. (IF 4.708) Pub Date : 2020-12-08 Fanny Vainionpää; Marianne Kinnula; Netta Iivari; Tonja Molin-Juustila
Purpose The low number of women in the information technology (IT) field is a concern. The purpose of this paper is to examine the factors behind the exclusion of girls from the IT field. Design/methodology/approach The present work includes a narrative literature review and an exploratory interview study with ten girls and six study guidance counsellors (GCs) from Finnish senior high schools. Using
-
Together we create value: a study of a crowdsourcing community Internet Res. (IF 4.708) Pub Date : 2020-12-08 Telin Chung; Kyuree Kim; Eonyou Shin
Purpose The present study aimed to examine the value creation process in an online forum community of a crowdsourcing company by analyzing members' interactions and network structures. Design/methodology/approach A mixed-method approach was adopted. First, a participation-observation netnographic approach was employed to identify the interactions that lead to the collective creation of three types
-
Public responses to employee posts on social media: the effects of message valence, message content, and employer reputation Internet Res. (IF 4.708) Pub Date : 2020-12-08 Yeunjae Lee; Su Yeon Cho; Ruoyu Sun; Cong Li
Purpose This study examines the effects of employees' personal social media posts on external publics' online engagement and offline word-of-mouth (WOM) intentions about a company. Specifically, it investigates how employee post characteristics including valence and content and employer reputation jointly influence publics' online and offline behaviors. Design/methodology/approach A 2 (post valence:
-
Understanding the influence of professional status and service feedback on patients' doctor choice in online healthcare markets Internet Res. (IF 4.708) Pub Date : 2020-12-04 Hualong Yang; Helen S. Du; Wei Shang
Purpose Despite the prevalent use of professional status and service feedback in online healthcare markets, the potential interaction relationship between two types of information is still unknown. This study used the signaling theory to examine the substitute relationship between professional status and service feedback in patients' doctor choice, as well as the moderating effect of illness severity
-
Avoiding the ask on social media: investigating how process-related factors influence SNS donation avoidance Internet Res. (IF 4.708) Pub Date : 2020-12-01 Xiaodong Li; Chen Zhang; Juan Chen; Shengliang Zhang
Purpose The domain of monetary donation is evolving with the combination of professional donation platforms and social network sites (SNSs) in the agency process, potentially enhancing information communication and facilitating money transfers between donors and recipients. However, SNS donation avoidance hinders the leveraging of significant economic and social values. To address the limited understanding
-
Social media advertising reactance model: a theoretical review Internet Res. (IF 4.708) Pub Date : 2020-11-25 Honghong Huo; Zhiyong Liu; Qingfei Min
Purpose Research on social media advertising reactance (SMAR) is in the early stages. This paper intends to present a full picture of SMAR studies, introduce a comprehensive theoretical model (the social media advertising reactance model, SMARM) and provide insights into research and practice. Design/methodology/approach This review adopts the concept-driven systematic review approach, identifying
-
Effects of pride-tagged money and surprise-tagged money on online tipping Internet Res. (IF 4.708) Pub Date : 2020-11-25 Pianpian Yang; Qingyu Zhang; Yuanyue Feng
Purpose With the rise of social media, online tipping has developed markedly in recent years. Drawing on emotional accounting, this research examined the effects of pride-tagged money (PTM) and surprise-tagged money (STM) on online tipping. It examined the mediating role of self-inflation and the moderating role of the perceived importance of money in the proposed relationship. Design/methodology/approach
-
Social gamification affordances in the green IT services: perspectives from recognition and social overload Internet Res. (IF 4.708) Pub Date : 2020-11-20 Jialiang Huang; Liyun Zhou
Purpose Recently, both practitioners and researchers are beginning to recognize the great potential of social gamification in green information technology (IT) services. This study focuses on the roles of three social gamification affordances (interactivity, cooperation and competition) in gamified green IT services use, from the perspectives of recognition and social overload. Design/methodology/approach
-
Hierarchical value-attainment paths of CBEC consumers: a means-end-chain perspective Internet Res. (IF 4.708) Pub Date : 2020-11-13 Xiao-Yu Xu; Syed Muhammad Usman Tayyab; Fang-Kai Chang; Kai Zhao
Purpose This study elicits the critical attributes, consequences and values associated with the purchasing process in the context of cross-border e-commerce (CBEC). The purpose is to provide a better understanding of the fundamental factors that determine consumer values in CBEC. Design/methodology/approach The study applies the means-end-chain theory and soft-laddering techniques to interview 60 CBEC consumers
-
Roles of information propagation of Chinese microblogging users in epidemics: a crisis management perspective Internet Res. (IF 4.708) Pub Date : 2020-11-12 Li Sun; Patrick Cheong-Iao Pang; Yain-Whar Si
Purpose The purpose of this research is to investigate the usage characteristics and the information propagation patterns of Chinese microblogs in different stages of an epidemic, given that the microblogging in China is different from other parts of the world. In addition, the authors aim to conceptualize the roles of different users and provide insights for using microblogging platforms to disseminate
-
Exploring public mood toward commodity markets: a comparative study of user behavior on Sina Weibo and Twitter Internet Res. (IF 4.708) Pub Date : 2020-11-12 Wenhao Chen; Kin Keung Lai; Yi Cai
Purpose Sina Weibo and Twitter are the top microblogging platforms with billions of users. Accordingly, these two platforms could be used to understand the public mood. In this paper, the authors want to discuss how to generate and compare the public mood on Sina Weibo and Twitter. The predictive power of the public mood toward commodity markets is discussed, and the authors want to solve the problem
-
How does internet usage affect the credit consumption among Chinese college students? A mediation model of social comparison and materialism Internet Res. (IF 4.708) Pub Date : 2020-11-12 Xiaowen Zhu; Wei Ren; Qiang Chen; Richard Evans
Purpose The use of consumer credit by Chinese citizens has risen rapidly in the Internet era. The purpose of this paper is to predict a mechanism for credit consumption through Internet usage, with social comparison and materialism as mediators. Four types of Internet usage (social use, entertainment use, informational use, and online shopping) were identified to investigate whether different types
-
Negative emotions shape the diffusion of cancer tweets: toward an integrated social network–text analytics approach Internet Res. (IF 4.708) Pub Date : 2020-11-10 Xiaohui Wang; Edmund W.J. Lee
Purpose Drawing on the cognitive-functional model of emotions and emotional contagion, the authors aim to examine the role of negative emotions in the diffusion of cancer tweets. Design/methodology/approach Using an integrated approach of social network and text analytics, the authors analyzed 142,883 cancer tweets from February to March 2018. The roles of negative emotions, emotional contagion, cancer
-
Staying in a hotel or peer-to-peer accommodation sharing? A discrete choice experiment with online reviews and discount strategies Internet Res. (IF 4.708) Pub Date : 2020-11-02 Shixuan Fu; Xusen Cheng; Ying Bao; Anil Bilgihan; Fevzi Okumus
Purpose This study aims to elicit the preferences of potential travelers for different property listings' attributes (online review number, positive valence rate of reviews and discount strategy) when selecting hotels and peer-to-peer (P2P) accommodation sharing on online booking platforms. Design/methodology/approach A discrete choice experiment (DCE) was conducted with 291 respondents with accommodation
-
The missing link in the promotion of customer engagement: the roles of brand fan page attractiveness and agility Internet Res. (IF 4.708) Pub Date : 2020-10-23 Stephanie Hui-Wen Chuah; Eugene Cheng-Xi Aw; Ming-Lang Tseng
Purpose The purpose of this study is threefold, which is as follows: investigate the mediating effect of brand fan page attractiveness on the relationship between user gratifications and customer engagement with brand fan pages, determine whether fan page agility moderates this effect and examine the influence of fan page engagement on customers' share of wallet and resistance to negative brand information
-
I am you, you are me: game character congruence with the ideal self Internet Res. (IF 4.708) Pub Date : 2020-10-22 Dong Woo Ko; Jihye Park
Purpose The purpose of this research is to examine the effects of congruence between the ideal self-image of a game player and the game character on identification and interaction with the game character, perceived game power and performance, character attachment and willingness to spend money on the game character. Design/methodology/approach A total of 347 online game players participated in an online
-
Cyberchondria: a systematic review Internet Res. (IF 4.708) Pub Date : 2020-10-27 Han Zheng; Sei-Ching Joanna Sin; Hye Kyung Kim; Yin-Leng Theng
Purpose Cyberchondria describes excessive or repeated online health-related information seeking associated with an increased level of health anxiety. Given the nascent nature of the concept of cyberchondria, this systematic review attempts to summarize the current landscape of cyberchondria research. Design/methodology/approach Based on a comprehensive search and systematic filtering process, 40 articles
-
Accurately or accidentally? Recommendation agent and search experience in over-the-top (OTT) services Internet Res. (IF 4.708) Pub Date : 2020-10-26 Yeeun Kwon; Jaecheol Park; Jai-Yeol Son
Purpose Over-the-top (OTT) services, which provide streaming media through all devices in online setting, have surpassed the traditional content providers in the market. However, there is still no clear empirical evidence that indicates what recommendation agent values affect the users' search experience while using the OTT services and how it leads to continuous subscription. To address this gap,
-
The effects of anchoring on backers' pledge in reward-based crowdfunding: evidence from Taiwanese market Internet Res. (IF 4.708) Pub Date : 2020-10-23 Ying-Feng Kuo; Cheng-Han Lin; Jian-Ren Hou
Purpose Crowdfunding allows enterprises or individuals to collect funds from numerous other individuals. This study applies the anchoring effect and range theory in reward-based crowdfunding to explore how different pledge option designs affect the backers' final pledge amount. Moreover, this study examines whether showing the current average amount pledged in the fundraising process has an anchoring
-
The impact of a sense of virtual community on online community: does online privacy concern matter? Internet Res. (IF 4.708) Pub Date : 2020-10-15 Jihye Kim; Hyung-Min Kim; Minseong Kim
Purpose The purpose of this study is to investigate the structural relationships between a sense of virtual community (SOVC), community satisfaction, community involvement, community commitment and alternative attractiveness in the online fan community context. Design/methodology/approach This study gathered and empirically analyzed data from 277 members of the online Super Junior fan community with
-
Switching from cash to mobile payment: what's the hold-up? Internet Res. (IF 4.708) Pub Date : 2020-10-06 Xiu-Ming Loh; Voon-Hsien Lee; Garry Wei-Han Tan; Keng-Boon Ooi; Yogesh K. Dwivedi
Purpose This paper explores the reasons behind the slow uptake of mobile payment (m-payment) from a switching intention (SI) perspective. The antecedents of SI from cash to m-payment were explored using an integrated conceptual model of the push-pull-mooring (PPM) framework and the status quo bias (SQB) perspective. Design/methodology/approach A self-administered survey was used to collect data, which
-
Motivation and sustained participation in the online crowdsourcing community: the moderating role of community commitment Internet Res. (IF 4.708) Pub Date : 2020-09-24 Wei Wu; Xiang Gong
Purpose Crowdworkers' sustained participation is critical to the success and sustainability of the online crowdsourcing community. However, this issue has not received adequate attention in the information systems research community. This study seeks to understand the formation of crowdworker sustained participation in the online crowdsourcing community. Design/methodology/approach The research model
-
Online service or virtual community? Building platform loyalty in reward-based crowdfunding Internet Res. (IF 4.708) Pub Date : 2020-09-17 Sunghan Ryu; Ayoung Suh
Purpose This study examines how individual contributors' evaluation of the two aspects in reward-based crowdfunding—service and community—influences the formation of platform loyalty. It also seeks to determine the conditions under which the evaluation is positive. Design/methodology/approach We collaborated for data collection with two reward-based crowdfunding platforms in South Korea that primarily
-
The effects of abusive supervision, emotional exhaustion and organizational commitment on cyberloafing: a moderated-mediation examination Internet Res. (IF 4.708) Pub Date : 2020-09-16 Pang Kiam Lim; Kian Yeik Koay; Wei Ying Chong
Purpose Cyberloafing (employees' non-work-related online activities at work) has become a common workplace problem for many organizations. Research investigating the underlying mechanisms and boundary conditions under which abusive supervision influences cyberloafing remains largely underdeveloped. Drawing from social exchange theory and conservation of resources theory, we developed a moderated-mediation
-
Three-way interaction effect of social media usage, perceived task interdependence and perceived participative leadership on employee creativity Internet Res. (IF 4.708) Pub Date : 2020-09-15 Lifan Chen; Bowen Zheng; Hefu Liu; Manting Deng
Purpose Despite the growing use of social media in many organizations, managers face the challenges of how to effectively manage social media usage (SMU) in the workplace to ensure employee creativity. This study combined task-technology fit theory and the interactional perspective of employee creativity to understand the three-way interaction of SMU, perceived task interdependence, and perceived participative
-
How ambidextrous social networking service users balance different social capital benefits: an evidence from WeChat Internet Res. (IF 4.708) Pub Date : 2020-09-14 Daqing Zheng; Lin Huang; Ki Joon Kim
Purpose Social networking services (SNSs) have been praised for their social capital (SC) benefits. However, the time displacement hypothesis in Internet research may challenge such an optimistic view. In response to this challenge, this study aimed to develop a theoretical model that uncovers the transformation, rather than displacement among online and offline SC in terms of bonding and bridging
-
The power of LinkedIn: how LinkedIn enables professionals to leave their organizations for professional advancement Internet Res. (IF 4.708) Pub Date : 2020-09-08 Vincent Cho; Wing Lam
Purpose This study applies self-determination theory to investigate how motivations to participate in LinkedIn would influence a professional's intention to leave an organization for professional advancement (ILPA). Design/methodology/approach The authors randomly sampled 5810 professionals who are actively participating in LinkedIn for at least six months and collected 379 completed questionnaires
-
The determinants of learner satisfaction with the online video presentation method Internet Res. (IF 4.708) Pub Date : 2020-09-01 Sameh Al Natour; Carson Woo
Purpose The purpose of this paper is to examine the determinants of learners' satisfaction with a new blended learning method, namely online video presentations. Design/methodology/approach The study tests the proposed model using responses from 353 students who were exposed to the new method. Regression analysis was used to test the hypotheses. Findings The results show that both the perceived social
-
The impact of self-esteem, conscientiousness and pseudo-personality on technostress Internet Res. (IF 4.708) Pub Date : 2020-09-01 Pawel Korzynski; Caroline Rook; Elizabeth Florent Treacy; Manfred Kets de Vries
Purpose The authors investigated how personality traits are associated with workplace technostress (perception of stressors related to the use of information and communication technologies (ICTs). Design/methodology/approach The authors collected 95 self-rated and 336 observer-rated questionnaires using the personality audit and a shortened version of the technostress scale. To analyze relationships
-
A decision paradox: benefit vs risk and trust vs distrust for online dating adoption vs non-adoption Internet Res. (IF 4.708) Pub Date : 2020-09-01 Qi Chen; Yufei Yuan; Yuqiang Feng; Norm Archer
Purpose Online dating services have been growing rapidly in recent years. However, adopting these services may involve high risk and trust issues among potential users toward both online dating services and the daters they introduce to users. The purpose of this paper is to investigate how perceived benefits vs risks, and trust vs distrust affect user adoption vs non-adoption intentions toward using
-
Meaningful gamification for psychological empowerment: exploring user affective experience mirroring in a psychological self-help system Internet Res. (IF 4.708) Pub Date : 2020-08-31 Manning Li; Patrick Y.K. Chau; Lin Ge
Purpose Inspired by the dynamic changes in our daily lives enabled via quantified-self technologies and the urgent need for more studies on the human-computer interaction design mechanisms adopted by these applications, this study explores the value of user affective experience mirroring and examines the empowerment effect of meaningful gamification in a psychological self-help system (PSS) that aids
-
Social network technology (SNT) as a tool and a social actor: from self-verification to SNT use Internet Res. (IF 4.708) Pub Date : 2020-07-01 Jinyoung Min; Youngjin Yoo; Hyeyoung Hah; Heeseok Lee
Purpose Rather than viewing social network technology (SNT) as a mere tool to access a networked audience, we emphasize its role as both a means and a social actor to help verify people’s self-images in an online social context. Design/methodology/approach Drawing upon self-verification theory, this study investigates a mechanism of how users are willing to use SNTs continuously through the cognitive
-
“Empathy machine”: how virtual reality affects human rights attitudes Internet Res. (IF 4.708) Pub Date : 2020-06-30 Mila Bujić; Mikko Salminen; Joseph Macey; Juho Hamari
Purpose This study aims to investigate how media content consumed through immersive technology may evoke changes in human rights attitudes. It has been proposed that our inability to empathize with others could be overcome by stepping into another's shoes. “Immersive journalism” has been postulated as being able to place us into the shoes of those whose feelings and experiences are distant to us. While
-
Exploring information avoidance intention of social media users: a cognition–affect–conation perspective Internet Res. (IF 4.708) Pub Date : 2020-07-14 Bao Dai; Ahsan Ali; Hongwei Wang
Purpose Grounded on the cognition–affect–conation (C–A–C) framework, this study aims to explore how perceived information overload affects the information avoidance intention of social media users through fatigue, frustration and dissatisfaction. Design/methodology/approach/methodology/approach A quantitative research design is adopted. The data collected from 254 respondents in China are analyzed
-
Why future friends matter: impact of expectancy of relational growth on online gamer loyalty Internet Res. (IF 4.708) Pub Date : 2020-06-20 Gen-Yih Liao; Tzu-Ling Huang; T.C.E. Cheng; Ching-I Teng
Purpose Relational cohesion theory posits that relational cohesion helps build relationships among communication partners, implying that users would expect a growth in relations or making more friends in the future. However, little is known about expectancy of a better future state of relations, i.e. expectancy of relational growth, and its impact on users' continued engagement in online communication
-
Effect of marketing messages and consumer engagement on economic performance: evidence from Weibo Internet Res. (IF 4.708) Pub Date : 2020-06-30 Jia Chen; Gang Kou; Yi Peng; Xiangrui Chao; Feng Xiao; Fawaz E. Alsaadi
Purpose Social media commerce provides a convenient way for users to share information and interact with each other. Few studies, however, have examined the effect of marketing messages and consumer engagement behaviors on the economic performance of marketing. This study, therefore, explored the economic performance of social media in terms of marketing messages and consumer engagement. Design/methodology/approach
-
Viral misinformation and echo chambers: the diffusion of rumors about genetically modified organisms on social media Internet Res. (IF 4.708) Pub Date : 2020-06-22 Xiaohui Wang; Yunya Song
Purpose The spread of rumors on social media has caused increasing concerns about an under-informed or even misinformed public when it comes to scientific issues. However, researchers have rarely investigated their diffusion in non-western contexts. This study aims to systematically examine the content and network structure of rumor-related discussions around genetically modified organisms (GMOs) on
-
Negative outcomes of ICT use at work: meta-analytic evidence and the role of job autonomy Internet Res. (IF 4.708) Pub Date : 2020-08-25 Hadi Karimikia; Harminder Singh; Damien Joseph
Purpose Individuals can improve their task performance by using information and communications technology (ICT). However, individuals who use ICT may also suffer from negative outcomes, such as burnout and anxiety, which lead to poorer performance and well-being. While researchers have studied the positive outcomes of ICT use in the aggregate, the same has not been done for negative outcomes. Desi
-
Social networking site involvement and social life satisfaction: the moderating role of information sharing Internet Res. (IF 4.708) Pub Date : 2020-08-20 Van Thac Dang
Purpose Previous studies have produced mixed findings regarding the relationship between social networking site (SNS) use and psychological outcomes. To provide new evidence on this relationship, this study investigates the influence of SNS involvement on psychological outcomes. This study also examines the moderating role of information sharing on the link between SNS involvement and relationship
-
You change, I change: an empirical investigation of users' supported incremental technological change in mobile social media Internet Res. (IF 4.708) Pub Date : 2020-08-24 Zhao Pan; Yaobin Lu; Sumeet Gupta; Qian Hu
Purpose The intense competitive and dynamic environment in mobile social-media market forces service providers to introduce incremental technological changes to achieve sustainable competitive advantage. The purpose of this paper is to investigate what and how the user attitude to change influences members' behavioral support for incremental technological change in mobile social media service. Des
-
A meta-analysis of the quantitative studies in continuance intention to use an information system Internet Res. (IF 4.708) Pub Date : 2020-08-07 Frank Bivar Franque; Tiago Oliveira; Carlos Tam; Fernando de Oliveira Santini
Purpose This study aims to describe, synthesise and clarify the findings of published studies on individual continuance intention to use an information system (IS), considering the fact that the number of studies in the continuance intention context are growing exponentially and cover several different subjects. Design/methodology/approach The research uses meta- and weight analysis by taking 115 empirical
-
Effect of appeal orientation in sponsored ad forwarding on a microblog platform Internet Res. (IF 4.708) Pub Date : 2020-07-30 Chenyan Gu; Yunjie Calvin Xu; Minghui Yao
Purpose This study identifies a new type of advertising, sponsored ad forwarding, in microblog contexts. It tests the effectiveness of designs of a message with an ad with regard to receivers who are purely online friends or offline friends. Design/methodology/approach In the main experiment, a three-by-two experimental design was employed. By random assignment, message senders forwarded an ad with
-
Understanding older adults' intention to share health information on social media: the role of health belief and information processing Internet Res. (IF 4.708) Pub Date : 2020-07-28 Lili Shang; Junjie Zhou; Meiyun Zuo
Purpose Social media greatly enhances public access to health information and thus attracts older adults who tend to attach more importance to their health. This study aims to identify the factors that contribute to the likelihood of older adults' health information sharing on social media. Design/methodology/approach By drawing on health belief (HBM) and elaboration likelihood models (ELM), a novel
-
Understanding the emergence and development of online travel agencies: a dynamic evaluation and simulation approach Internet Res. (IF 4.708) Pub Date : 2020-07-27 Xingyang Lv; Nian Li; Xiaowei Xu; Yang Yang
Purpose With the explosive growth of the Internet, online travel agents (OTAs) have gained an increasing market share in the online booking market. However, OTAs are facing fierce competition from hotels' direct booking channels, as well as competition among themselves. Therefore, there is a need for an understanding of the evolution of the OTA market from a dynamic perspective. The purpose of this
-
The more the merrier? The effects of system-aggregated group size information on user's efficacy and intention to participate in collective actions Internet Res. (IF 4.708) Pub Date : 2020-07-21 Yu-Hao Lee; Carlin Littles
Purpose Social media platforms are increasingly used by activists to mobilize collective actions online and offline. Social media often provide visible information about group size through system-generated cues. This study is based on social cognitive theory and examines how visible group size on social media influences individuals' self-efficacy, collective efficacy and intentions to participate in
-
Exploring the mechanism of social media addiction: an empirical study from WeChat users Internet Res. (IF 4.708) Pub Date : 2020-05-15 Xiongfei Cao; Mingchuan Gong; Lingling Yu; Bao Dai
Purpose The problematic use of social media progressively worsens among a large proportion of users. However, the theory-driven investigation into social media addiction behavior remains far from adequate. Among the countable information system studies on the dark side of social media, the focus lies on users' subjective feelings and perceived value. The technical features of the social media platform
-
Exploring bloggers' switching toward microblogging Internet Res. (IF 4.708) Pub Date : 2020-07-14 Xiongfei Cao; Jingjing Yao; Xiayu Chen
Purpose Built upon the push–pull–mooring framework, this study explores the factors that affect user switching from blog to microblogging. Low social presence is posited to form the push effect of blog, whereas larger referent network size and relative ease of use work together to shape the pull effect of newly emerging microblogging. Furthermore, adopting the status quo bias theory and habit literature
-
Data quality comparison between computers and smartphones in different web survey modes and question formats Internet Res. (IF 4.708) Pub Date : 2020-07-14 Louisa Ha; Chenjie Zhang; Weiwei Jiang
Purpose Low response rates in web surveys and the use of different devices in entering web survey responses are the two main challenges to response quality of web surveys. The purpose of this study is to compare the effects of using interviewers to recruit participants in computer-assisted self-administered interviews (CASI) vs computer-assisted personal interviews (CAPI) and smartphones vs computers
-
Do digital celebrities' relationships and social climate matter? Impulse buying in f-commerce Internet Res. (IF 4.708) Pub Date : 2020-07-08 Abaid Ullah Zafar; Jiangnan Qiu; Mohsin Shahzad
Purpose Growing evidence asserts that individuals are inclined to buy impulsively in the social commerce environment due to interactive elements. However, extant literature does not reveal the influence of emerging digital celebrities and their communities on impulse buying, although users may encounter them synchronously. Hence, this study explores the impact of parasocial relationships and social
-
Design quality in building behavioral intention through affective and cognitive involvement for e-learning on smartphones Internet Res. (IF 4.708) Pub Date : 2020-07-07 Chaudhry Muhammad Nadeem Faisal; Daniel Fernandez-Lanvin; Javier De Andrés; Martin Gonzalez-Rodriguez
Purpose This study examines the effect of design quality (i.e. appearance, navigation, information and interactivity) on cognitive and affective involvement leading to continued intention to use the online learning application. Design/methodology/approach We assume that design quality potentially contributes to enhance the individual's involvement and excitement. An experimental prototype is developed
-
The alternatives to being silent: exploring opinion expression avoidance strategies for discussing politics on Facebook Internet Res. (IF 4.708) Pub Date : 2020-07-03 Tai-Yee Wu; Xiaowen Xu; David Atkin
Purpose This study integrates the spiral of silence (SoS) theory and theory of planned behavior (TPB) by examining Facebook users' opinion expression avoidance, the reactions to dissenting views without revealing one's true opinion, in the context of political discussions. The present integrative approach provides a more comprehensive framework that expands our understanding of online opinion expression
Contents have been reproduced by permission of the publishers.