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Public relations lessons from the pandemic: A systematic review of the COVID-19 research in public relations published from 2020 to early 2023 Public Relations Review (IF 4.636) Pub Date : 2024-03-08 Keonyoung Park, Songli Natalie Nie, Jingyi Carrie Zhang, Shivangi Asthana
The COVID-19 pandemic received considerable attention from public relations scholars and research publications after the pandemic exploded. This study provides an overview of the status of COVID-19 public relations research in terms of topics, regional focuses, organization-public relationships, public relations approaches and themes, stages of the pandemic, and theoretical and methodological frameworks
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Legitimacy, issue management, and gun debate Public Relations Review (IF 4.636) Pub Date : 2024-03-08 Minhee Choi, Baobao Song, Won-Ki Moon
This study examined how two opposing advocacy organizations, National Rifle Association and Moms Demand Action, legitimize issues related to gun violence. Through topic modeling and social network analysis of tweets from both organizations, this study analyzed how advocacy organizations dealing with controversial issues use communication to achieve certain types of legitimacy. With the consistent outbreak
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Investor relations media mix: Media planning in the public relations sub-function Public Relations Review (IF 4.636) Pub Date : 2024-03-08 Alexander V. Laskin
Although research in the field of investor relations has been experiencing a surge in recent years, one aspect of investor relations still commands little attention – media planning. Indeed, the research on the media mix investor relations officers use and the reasons behind such usage doesn’t seem to exist. Yet, this may be an important topic to investigate for public relations scholars. In fact,
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A temporal approach to online discussion during disasters: Applying SIR infectious disease model to predict topic growth and examining effects of temporal distance Public Relations Review (IF 4.636) Pub Date : 2024-03-08 Sifan Xu, Xinyan Zhao, Jie Chen
Discussions on social media during major disasters are robust and often have multiple frames of reference. Temporal perspectives, however, are still lacking in current understandings of social-mediated discussions during disasters and crises, but incorporating temporal perspectives can significantly enhance environmental scanning efforts as prescribed in the issues management framework. The purpose
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The combined effects of consumer-company stance congruence and consumers’ pre-existing corporate attitude in corporate social advocacy Public Relations Review (IF 4.636) Pub Date : 2024-03-04 Hao Xu, Hyejoon Rim, Chuqing Dong
Publics’ reactions to corporate social advocacy (CSA) initiatives can be influenced not only by their agreement with companies’ issue stances but also by their pre-existing perceptions of the companies involved. With the purpose of providing a more comprehensive understanding of CSA outcomes, this study draws on social identity theory and examines how consumer-company stance congruence in CSA interacts
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Unraveling the anchoring effect of crisis communication in cyberattack spillover crises Public Relations Review (IF 4.636) Pub Date : 2024-03-02 Yi Xiao, Enhui Zhou, Shubin Yu
A spillover crisis arises when an external organization’s events create worry, ambiguity, or unfavorable perceptions for another organization. The study shows that organizational response strategies for spillover crises are influenced by an anchoring effect, where competitors’ level of accommodation in their crisis response serves as an anchor point. The difference between accommodative and advocative
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Situating deep learning in a relating management approach: Examining the dynamics and outcomes of contingent organization-public relationships (COPRs) in crisis Public Relations Review (IF 4.636) Pub Date : 2024-03-01 Xinyan Zhao, Yang Cheng, Jaekuk Lee, Jessica Shaw
Existing research in crisis communication and public relations focuses on relationship quality or outcomes, along with their causes and effects, mainly using cross-sectional survey data. This research expands the COPR theoretical framework by employing big data and deep learning to analyze the dynamics and intricacies of corporate and public stances during a long-term organizational crisis. Focusing
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Arts promotion and Black urban displacement: Exploring the paradox of the positive in government public relations and urban renewal discourse Public Relations Review (IF 4.636) Pub Date : 2024-02-29 Damion Waymer, Theon E. Hill
For decades, scholars in the United States have lamented public policies and government actions that seem to affect, intentionally or unintentionally, already marginalized Black populations. Urban renewal policies and initiatives are examples of government actions that receive such criticism. Arts promotion as a strategic public relations tactic, used to attract middle- to -upper class residents and
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Uncovering how Black and Latinx Communities perceive environmental justice: Integrating a public deliberation quasi-experiment and computational methods Public Relations Review (IF 4.636) Pub Date : 2024-02-28 Kaiping Chen, Isabel I. Villanueva, Amanda L. Molder
This research aims to address gaps in the knowledge and practice of engaging underrepresented communities in public communication and policymaking on environmental justice issues. Through a quasi-field experiment conducted in Madison, Wisconsin, we investigate how Black and Latinx communities perceive environmental justice issues and how these perceptions are associated with intersectional identities
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Value creation through organizational storytelling: Strategic narratives in foreign government public relations Public Relations Review (IF 4.636) Pub Date : 2024-02-22 Phillip Arceneaux
Governments use public relations to promote their interests in international venues like the United Nations. To understand how governments market their value in environments of elite competition, I compare Canadian, Irish, and Norwegian narratives while campaigning for seats on the Security Council. Results of a strategic narrative analysis suggest Ireland told the strongest stories, creating an authenticity
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A scoping review of arab public relations scholarship Public Relations Review (IF 4.636) Pub Date : 2024-02-22 Essa Saleh Alkathiri, Musaab Faleh Alharbi
Arab public relations research (APRR) has reached many milestones since its inception; however, no study has investigated extant literature to map the trends and patterns within the subject area. As a result, this study aims to aggregate the landscape of APRR from 1979 to date. To achieve this, this current study adopts a multi-method approach of content analysis and text mining of 106 peer-reviewed
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How social media expedites the crisis spillover effect: A case study of Tesla's recall event Public Relations Review (IF 4.636) Pub Date : 2024-02-16 Jinghong Xu, Difan Guo, Zi’an Zhao, Shaoqiang Liu
Technologies such as intelligent and fully automatic driving are currently developing rapidly. However, product recalls by electric vehicle manufacturers occur frequently because of immature technology. As a crisis factor, product recalls of the focal company pose a risk of contagion to other players. Through a two-period time series analysis, the current study observes that online public opinion regarding
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Diagnosing shared crises as acute intractability: Organizing crises and intractable issues in public relations theory Public Relations Review (IF 4.636) Pub Date : 2024-02-15 Luke Capizzo, B. Rae Perryman, Teresia Nzau, Hollie Ferguson
This paper addresses the gap between crisis communication scholarship and the growing research on intractable issues and wicked problems in public relations. By synthesizing these literatures, the concept of intractability more clearly connects issues, risks, and crises within a community-oriented mindset. The literature review organizes crisis communication scholarship into rhetorical, perceptual
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A quiver full of arrows: An examination of tactics employed by CEO activists in Ghana Public Relations Review (IF 4.636) Pub Date : 2024-02-15 Eric Kwame Adae, Daniel J. Connolly
CEO activism is rising in popularity around the world due to growing social injustices, the inability of governments to address key concerns of their constituents (e.g., global warming, health, and safety), and abuses of power. Many people are simply fed up with the current state of affairs and want to see people in power held accountable. As a result, CEOs are taking public stances on timely issues
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A new framework for managing “crisis spillover” as a type of sticky crisis: Initial insights from a crisis communication expert panel Public Relations Review (IF 4.636) Pub Date : 2024-02-15 Taylor S. Voges, Yan Jin, Christen Buckley, LaShonda L. Eaddy, Xuerong Lu
Organizational crises have often been examined from the perspective of the . Depending on the crisis type, organizations might experience impacts because of the initial crisis. This emerging type of crisis—the crisis spillover—one that affects organizations along with the crisis origin organization, is under researched. The current research refines the “crisis spillover” concept and proposes a new
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The experiences of English National Health Service professional communicators during the Covid-19 pandemic Public Relations Review (IF 4.636) Pub Date : 2024-02-14 Anne Gregory, Eleanor Davies, Bill Nichols, Urszula Wolski
This article presents the findings of empirical research on the experiences of senior National Health Service communication practitioners in England during the Covid-19 pandemic, viewed through the prism of their emotional responses. Using narrative interviews with 15 senior communicators, the study discovered that contextual factors elicited the strongest emotional reactions, rather than dealing with
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Toward a tent-driven model of organizations: Stakeholders, permeability, and multiple identities in public relations theory Public Relations Review (IF 4.636) Pub Date : 2024-02-13 Tyler G. Page, Luke W. Capizzo
Public relations scholarship frequently studies relations between organizations and publics but rarely considers how the nature of organizations influences this interaction. In this essay, we review conceptions of the organization in several areas of public relations scholarship and find complexity that is unexplained by theory, causing a disconnect between public relations scholarship and practice
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Moving beyond the sector: The spillover effects of an NPO’s crisis on the same and different sectors Public Relations Review (IF 4.636) Pub Date : 2024-02-13 Bugil Chang, Myoung-Gi Chon
This study delves into the critical yet underexplored phenomenon of crisis spillover within the non-profit organization (NPO) sector. By investigating whether a crisis in one NPO affects others in both similar and differing sectors, this research sheds light on the far-reaching implications of negative expectancy violations in the wake of a crisis. Utilizing a single-factor (crisis type: no-crisis
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Examining strategic diversity communication on social media using supervised machine learning: Development, validation and future research directions Public Relations Review (IF 4.636) Pub Date : 2024-02-10 Joep Hofhuis, João Gonçalves, Pytrik Schafraad, Biyao Wu
In this paper, we present a digital tool named (DivPSM) which conducts automated content analysis of strategic diversity communication in organizational social media posts, using supervised machine-learning. DivPSM is trained to identify whether a post makes mention of diversity or a diversity-related issue, and to subsequently code for the presence of three diversity dimensions (cultural/ethnic/racial
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Instilling warmth in artificial intelligence? Examining publics’ responses to AI-applied corporate ability and corporate social responsibility practices Public Relations Review (IF 4.636) Pub Date : 2024-02-06 Linwan Wu, Zifei Fay Chen, Weiting Tao
Through one pilot test and two main studies using experimental design, this research examines publics’ responses to the application of artificial intelligence (AI) in corporate ability (CA) and corporate social responsibility (CSR) practices. Results from Study 1 ( = 113) revealed that the application of AI in CSR practices generated greater word-of-mouth intention and purchase intention than that
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Capability gap in relation to public relations´ strategic issues in Latin America Public Relations Review (IF 4.636) Pub Date : 2024-02-03 Gabriel Sadi, Alejandro Álvarez-Nobell
This study explores an area that has not been widely researched in the Latin American and Caribbean region: the identification of a capability gap in relation to key strategic public relations and communication management issues and activities. To this end, this article presents findings and analysis from a survey conducted in 20 Latin American and Caribbean countries in 2020. The existence of a capability
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Building bridges for anti-racism activism: Testing situational theory of problem solving and problem chain recognition effect Public Relations Review (IF 4.636) Pub Date : 2024-02-02 Myoung-Gi Chon, Joan R. Harrell
This study investigates how people participate in activism against Asian hate crimes (i.e., Asian Lives Matter (ALM)). In contrast to numerous studies that use Situational Theory of Problem Solving (STOPS) to predict information behaviors, this study introduced and examined a streamlined model focused on predicting activism behaviors. Moreover, this study tests the Problem Chain Recognition (PCR) effect
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A Delphi study on the state and future of hispanic public relations in the United States Public Relations Review (IF 4.636) Pub Date : 2024-01-18 Cen April Yue, Patrick D. Thelen
The Hispanic or Latina/o community is an important and growing part of the economy, culture, and politics of the United States. As such, public relations professionals need to be knowledgeable about and responsive to the needs of Hispanic or Latina/o publics. Despite a growing emphasis on diversity and inclusion in the field of public relations, research on Hispanic public relations (HPR) remains largely
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When controversy meets controversy, what do you see? Understanding the visual communication of cannabis companies’ corporate social advocacy on Instagram Public Relations Review (IF 4.636) Pub Date : 2024-01-11 Chuqing Dong, Virginia Harrison, Qi Zheng
While businesses are increasingly active in raising voices for social and political issues, known as corporate social advocacy (CSA), the strategies, impacts, and ethics of controversial businesses’ CSA are largely unknown. This study draws on the visual framing theory and CSA literature to explore how visual framings are constructed in cannabis companies’ CSA and their effects on public engagement
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Connecting issues, CSR, and OPRs: Unpacking identity mediators of the effect of CSR on relationship and the moderating role of intergroup dynamics Public Relations Review (IF 4.636) Pub Date : 2024-01-13 Sifan Xu
Dyadic assumptions permeate organization-public relationship (OPR) research. However, corporate social responsibility (CSR) initiatives need to be understood not only in the dyadic organization-public context (i.e., examining effects of an organization’s CSR on one particular public), but also in the multifaceted organization-publics context where the interconnectedness among publics themselves needs
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It is all in the name: Toward a typology of public relations professionals’ ethical dilemmas Public Relations Review (IF 4.636) Pub Date : 2024-01-11 A. Gaara, M. Kaptein, G. Berens
Although scholarship discussing public relations professionals’ roles has been abundant, ethical dilemmas facing public relations professionals remain implicit in such roles. Specifically, a theoretically-derived typology explaining the origin of these dilemmas and categorizing them into distinct profiles has been lacking so far. We address this lacuna by utilizing role theory to elucidate the origin
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Agonism in the arena: Analyzing cancel culture using a rhetorical model of deviance and reputational repair Public Relations Review (IF 4.636) Pub Date : 2024-01-09 Mitchell John Hobbs, Sarah O’Keefe
Cancel culture is a socio-political movement that aims to financially punish or ostracize a person from the public sphere due to a transgression. Such offenses range from criminal acts to the public expression of controversial opinions. In response, digital activism coalesces into a socio-political force that seeks to shame, silence, or punish the offending individual. This study seeks to understand
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Rethinking the start date for media relations and press releases: The peace movement of the 1800s Public Relations Review (IF 4.636) Pub Date : 2023-12-25 Tyler G. Page, Christopher Wilson, Edward E. Adams
Public relations histories have frequently credited Ivy Lee as providing the first press release. This research uses primary and secondary historical sources to demonstrate that the American branch of the international peace movement was using press releases decades before Lee’s birth. Starting at least as early as 1819, the movement disseminated press releases to newspapers. This program of sending
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Identity resilience in times of mediatization: Comparing employees’ with citizens’ perceptions of a public organization Public Relations Review (IF 4.636) Pub Date : 2023-12-22 Irina Lock, Sandra Jacobs
Some organizations are highly visible in the media. This media coverage informs employees about others’ perceptions of their organization. Consequently, perceived visibility may be related to how employees think about their organization and how they construe organizational identity. This study empirically tests this proposition. It therefore combines aspects of Hatch & Schultz’ model of organizational
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Exploring leisure and municipal government public relations for community: A case example of parks and recreation Public Relations Review (IF 4.636) Pub Date : 2023-12-22 Sarah A. Aghazadeh
The concept of community expresses a variety of responsibilities that public relations has in building connections, good will, and wellbeing amongst collectives of people. Community also parallels many U.S. expectations of government; however, public relations has few studies that investigate the collaboration between government and citizens or how different government services (e.g., public works
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A case for the plausibility of public relations licensing: The carrot of privileged communication Public Relations Review (IF 4.636) Pub Date : 2023-12-12 Tyler G. Page, Luke W. Capizzo, Timothy Penning
Public relations practitioners and academics have long debated the merits of licensing; however, licensing has not been adopted due to a lack of appetite among practitioners as well as concerns about the First Amendment of the United States Constitution. Using an analogy with the professions that practice therapy, we argue that licensing of public relations can comply with the First Amendment by providing
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A preliminary study for developing perceived ESG scale to measure public perception toward organizations’ ESG performance Public Relations Review (IF 4.636) Pub Date : 2023-11-28 Hyun Jung Oh, Byoungkwan Lee, Hye Hyun Ma, Dayeoun Jang, Sejin Park
ESG has arisen as a key priority of investors in making sustainable investment decisions. Despite its growing popularity in the business and investment sectors, ESG has yet gained momentum in public relations research. The purpose of this study is to develop a Perceived ESG Scale (P-ESG), a valid and reliable measure to examine public perceptions of an organization’s ESG activities. Following a legitimate
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How organization response influences public sentiment and behavior in online crises: The role of response strategies, tenor of discourse and executives Public Relations Review (IF 4.636) Pub Date : 2023-11-23 Ning Zhang, Xiya Wang, Xianzhen Guo, Xin Cheng, Zhiliang Pang
Social media can exacerbate the negative impact of organizations’ crises online. Effective communication is an important way for organizations to regain their reputations. This study, based on situational crisis communication theory, explores the impact of organizational crisis response strategies and the tenor of discourse on public online sentiment and behavior on social media. Additionally, it examines
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Relationship cultivation strategies in the metaverse Public Relations Review (IF 4.636) Pub Date : 2023-11-24 Da-young Kang, Eyun-Jung Ki
This study uses the organization-public relationship approach to investigate the relationship cultivation strategies employed by an organization within the metaverse. This study also explores the highly immersive nature of metaverses, investigating both system and narrative immersion features. A content analysis of 101 existing metaverses reveals that networking (99%), positivity (98%), and assurance
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Clarifying covenants and delineating devotion: Explicating religious public relations relationship frameworks Public Relations Review (IF 4.636) Pub Date : 2023-11-21 Jordan Morehouse
Research on how religious and faith-based organizations practice public relations is steadily increasing and of particular interest. Public relations scholars have examined the applicability of public relations theories with religious organizations, and sought to develop new public relations theories, concepts, and models that are appropriate for the context of faith and religion. However, one set
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A systematic review of digital internal communication Public Relations Review (IF 4.636) Pub Date : 2023-11-21 Ana Tkalac Verčič, Dejan Verčič, Sinja Čož, Anja Špoljarić
The digitalization of greater society has permeated organizations, where managers are reassessing how internal communication is practiced and defined, particularly in the context of public relations and strategic communication. These changes were already underway before the COVID-19 pandemic, which strongly highlighted the importance of effective internal communication. Now more than ever, digital
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Crime has a PR component: Public relations in U.S. mystery novels Public Relations Review (IF 4.636) Pub Date : 2023-11-20 Karen Miller Russell
Qualitative content analysis of 74 novels featuring public relations characters distributed in the United States demonstrates that, rather than attempting to replicate reality, the mystery genre reflects debates about such issues as honesty, confidentiality, and the relative value of negative publicity. PR practitioners fit into all of the conventional mystery character roles, but particularly the
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Negative spill over effects in brand alliance crises Public Relations Review (IF 4.636) Pub Date : 2023-11-09 La Toya Quamina, Jaywant Singh
Brand alliances, or partnerships between established brands, is a viable branding strategy. Yet, it is an inherently risky strategy, especially when one of the brand partners faces a crisis. A direct fallout of brand alliance crisis concerns consumer attitude spill over. Despite the surge in brand alliance research and industry interest, the literature on the psychological mechanisms and outcomes of
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Social media theory in public relations: A curation of a neglected topic in public relations research Public Relations Review (IF 4.636) Pub Date : 2023-11-06 Ruth Avidar, Osnat Roth-Cohen
Social media has emerged as a very popular topic in public relations research but building social media theory seems to have been almost neglected. In this curation, we explore recent attempts to develop social media theory in public relations while focusing on the various characteristics and conceptualizations of research. We explore recent theoretical work published in Public Relations Review that
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Should relationships be at the heart of public relations? A meta-analysis of the antecedents and consequences of organization-public relationships Public Relations Review (IF 4.636) Pub Date : 2023-10-28 Xin Ma, Liang Ma, Brooke Fisher Liu
Organization-public relationships (OPRs) have been central to public relations theorizing for decades. Guided by Broom et al.'s (1997) foundational three-stage model of OPRs, this study contributes to the public relations literature by conducting the first meta-analysis of the associations between each of the four dimensions of OPRs (trust, satisfaction, commitment, and control mutuality) and their
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Theory advancing practice: The contingency theory in the strategic management of crises, conflicts and complex public relations issues Public Relations Review (IF 4.636) Pub Date : 2023-10-27 Augustine Pang, Yan Jin
Abstract not available
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Exploring trauma-informed listening among public relations professionals Public Relations Review (IF 4.636) Pub Date : 2023-10-21 Katie R. Place, Stephanie Madden, Mikayla Pevak
There is an increasing awareness of the prevalence and impact of trauma on publics’ lives, particularly in the wake of the COVID-19 pandemic. As intermediaries who shape symbols, discourses, meanings, and practices amidst evolving social, cultural, and psychological landscapes such as these, public relations professionals must remain mindful of their potential to inflict harm on the recipients of their
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Silence is golden? Mitigating different types of online firestorms of Fortune 100 corporations on Twitter Public Relations Review (IF 4.636) Pub Date : 2023-10-13 Jiayu Gina Qu, Jingjing Yi, Wanjiang Jacob Zhang, Charles Yu Yang
Guided by crisis communication literature, the study addresses the importance of sentiments in corporate online firestorms, with a focus on the effectiveness of different immediate response strategies (explanatory vs. sympathetic response vs. silence) on mitigating the negative sentimental discussions and engagement behaviors. It also aims to clarify the relationship between different types of online
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The ambassadorship potential of employees: Examining the impact of work-related social media posts on consumer attitudes and behaviors Public Relations Review (IF 4.636) Pub Date : 2023-10-14 Ellen Soens, An-Sofie Claeys
Employees’ work-related social media posts can serve as persuasive sources of organizational information. Limited research has shown, however, how such posts shape consumers’ evaluations of organizations. Across two experiments, we examine the impact of employees’ social media posts on consumers’ evaluations of the corporate reputation and their behavioral intentions toward the organization. The first
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Protecting organizational reputation during a para-crisis: The effectiveness of conversational human voice on social media and the roles of construal level, social presence, and organizational listening Public Relations Review (IF 4.636) Pub Date : 2023-10-12 Miaohong Huang, Eyun-Jung Ki
This study examines the efficacy of conversational human voice (CHV) in protecting organizational reputation during a para-crisis on social media. Using a 2 × 2 experimental design, the study manipulates tone of voice (CHV vs. organizational voice) and construal level (concrete vs. abstract) to identify the underlying mechanisms and boundary conditions. The findings demonstrate that CHV surpasses organizational
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The constant report: Everything, everywhere, all at once? Public Relations Review (IF 4.636) Pub Date : 2023-10-11 Delaney Harness
This article critically examines the contemporary notions of sustainability reporting in the digital ecology. Using an extended case study of IKEA’s sustainability communication, the article scrutinizes authenticity in CSR efforts and investigates how digital ubiquity transforms sustainability reporting. The article advances the concept of the constant report, a kind of communication infrastructure
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Shaping corporate character via chatbot social conversation: Impact on organization-public relational outcomes Public Relations Review (IF 4.636) Pub Date : 2023-10-05 Linjuan Rita Men, Alvin Zhou, Jie Jin, Patrick Thelen
As an empirical effort to explore the public relations potential of AI-enabled technologies such as chatbots, this study examined how chatbot social conversation—a communication strategy that encompasses both social presence and conversational human voice and is conceptualized in consideration of chatbots’ mediated communication environment—can contribute to organization-public relational outcomes
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“OK at the moment”: The important role listening plays in the relationship between black residents and local government Public Relations Review (IF 4.636) Pub Date : 2023-09-20 Julie O’Neil, Jacque Lambiase, Ashley E. English
Researchers surveyed 501 Black U.S. residents to examine the impact of listening on trust, satisfaction, commitment, and attitude toward participants' hometowns. Results indicate listening plays an important role in organization-public relationship (OPR) outcomes, and that satisfaction mediates the impact of listening on city attitude and likelihood to recommend a city. Qualitative responses reveal
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The state of public relations research addressing Latin America: Analysis of published articles in the region's official languages between 1980 and 2020 Public Relations Review (IF 4.636) Pub Date : 2023-09-15 Ángeles Moreno, Clara Eugenia Argüello-González, Noelia Zurro-Antón, Andréia Athaydes
This research aims to evaluate the scientific production on public relations addressing Latin America through a quantitative content and bibliometric analysis of articles and special issues published between 1980 and 2020, written in the official languages of the region: Spanish and Portuguese. The results of 123 articles confirm a substantial increase of studies since 2011, and some limitations of
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Consumer rewarding mechanism in global corporate activism: An experiment using the Russia-Ukraine War Public Relations Review (IF 4.636) Pub Date : 2023-09-11 Ivy Wai-yin Fong, Sora Kim
This study explores public responses to large-scale, global corporate activism in which many companies departed the Russian market over Russia’s invasion of Ukraine. It aims at understanding how publics decide which company deserves to be rewarded when many of them take part in corporate activism. Using an experiment, this study specifically examines the impact of proactiveness (act before others)
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Participatory culture’s role in advancing critical PR ideals through community placemaking for UK City of Culture 2021 (UKCoC) bids Public Relations Review (IF 4.636) Pub Date : 2023-09-06 Jenny Gibson
What was participatory culture’s role in advancing critical PR ideals through community placemaking for UK City of Culture 2021 (UKCoC) bids? To answer this question, 20 semi-structured interviews were conducted across five UKCoC contender locations, paying particular attention to presentation of professional self. Reported events were theorised using the academic concepts of critical PR and participatory
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Dissecting moral judgements: Using moral foundation theory to advance the contingency continuum Public Relations Review (IF 4.636) Pub Date : 2023-08-24 Mengyao Xu, Fritz Cropp, Glen T. Cameron
Incorporating Moral Foundation Theory, this study introduces an enhanced Contingency Continuum to advance the Contingency Theory of Strategic Conflict Management by dissecting the origins of conflict formation. The enhanced Contingency Continuum treats conflict as a function of moral judgment based on which people judge right and wrong. This study explores how an event’s moral implication could be
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Care-based relationship management during remote work in a crisis: Empathy, purpose, and diversity climate as emergent employee-organization relational maintenance strategies Public Relations Review (IF 4.636) Pub Date : 2023-08-22 Hilke Steenkamp, Ganga S. Dhanesh
This study examined the relational maintenance strategies employed by organizations to maintain relationships with employees over remote/hybrid work in a crisis. Thirteen in-depth elite interviews with heads of communication and human resources from organizations on various top employer lists were conducted. The seven main themes generated from the interviews were clustered into two sets of strategies
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Presidential crisis: An analysis of Biden & Trump’s crisis communications strategies in response to allegations of sexual misconduct Public Relations Review (IF 4.636) Pub Date : 2023-08-21 Kristoffer Boyle, Isabelle Kramer, Christopher Wilson, Danielle W. Hallows
While campaigning for president of the United States, both Donald Trump (2016) and Joe Biden (2020) faced serious allegations of sexual misconduct. Consequently, the sexual misconduct allegations were classified as a crisis for the candidates themselves and their campaigns. This study identified the crisis communications strategies that each individual and their respective campaign utilized, analyzing
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A call for the “Public Relations-imperative for sustainability”: Roles for public relations in advancing the 2030 Agenda Public Relations Review (IF 4.636) Pub Date : 2023-08-20 María José Canel
Abstract not available
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Introducing the Co-oriented Scansis (CoS) model: A case of chatbot, Lee-Luda Public Relations Review (IF 4.636) Pub Date : 2023-08-14 Heesoo Jang, Suman Lee
This study presents the Co-oriented Scansis (CoS) model, which provides a comprehensive understanding of scansis—a recently identified crisis type integrated into the Situational Crisis Communication Theory (SCCT). Using a crisis case of Scatter Lab, a South Korean AI company, as a model case, the study applies the CoS model to analyze the perceptions and meta-perceptions of both the organization and
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OPR and its corruption of “publics”: A critique Public Relations Review (IF 4.636) Pub Date : 2023-08-02 Erich J. Sommerfeldt, Robert L. Heath
This paper advances existing critiques of the organization-public relationship (OPR) research tradition by explicating the poor ontological conceptualization of publics in OPR research as well as related methodological concerns. The authors critically analyze the publics and OPR literature, furthering past criticisms and raising new questions about the heuristic value of OPR research. The paper points
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Employees’ voice behavior in response to corporate social irresponsibility (CSI): The role of organizational identification, issue perceptions, and power distance culture Public Relations Review (IF 4.636) Pub Date : 2023-07-29 Katie Haejung Kim, Hyejoon Rim
While extensive literature has examined the role of employees in corporate social responsibility (CSR), little is known about employees’ role in corporate social irresponsibility (CSI). The current study aims to examine the voice behaviors of employees generated around the issue of CSI. Two online surveys were administered to full-time employees by using two different scenarios involving CSI situations:
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The role of public relations in a counterhegemony: A case study of the 1968 poor people’s campaign Public Relations Review (IF 4.636) Pub Date : 2023-07-31 Bill Anderson
This study examined the role of public relations in Antonio Gramsci’s concept of cultural hegemony, specifically in a counterhegemony. Dr. Martin Luther King, Jr.’s preparation for the 1968 Poor People’s Campaign serves as a test case on how public relations can help subordinate groups confront a hegemony. This paper suggests that Gramsci’s philosophy provides an analytical heuristic for researching
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Insights from senior communicators: Navigating obstacles, leveraging opportunities, and leading teams to capitalize on data and analytics Public Relations Review (IF 4.636) Pub Date : 2023-07-27 Julie O’Neil, Emily S. Kinsky, Michele E. Ewing
While data, digital analytics, and technology have the possibility of further elevating public relations to a strategic function, many communicators cite barriers, including that many on their teams lack digital data and analytics competency. Researchers interviewed 28 senior-level communicators who have experience working with digital data and analytics. The study sought to examine how communicators