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Watchful waiting: public relations strategies to minimize and manage a fake news crisis Journal of Communication Management (IF 3.1) Pub Date : 2024-02-12 Cheryl Ann Lambert, Michele E. Ewing, Toqa Hassan
Purpose Fake news stories have become a central element of crises that corporate public relations practitioners have confronted. Whether such stories are rumors, outright lies or deliberate attempts to discredit corporations, they have the same impact and require specific strategies for public relations practitioners to effectively respond. The purpose of this study is to uncover strategies to manage
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Envisioning sustainability through (un)shared professional visions of the “visual” materials of a design situation: a CCO approach Journal of Communication Management (IF 3.1) Pub Date : 2024-02-06 Marie Reumont, François Cooren, Claudia Déméné
Purpose Communicating a clear, precise, interpretable and unambiguous visual message usually relies on a cross-disciplinary team of professionals. Their complementary visions can uncover which information matter and how it could be visually displayed to inform, sensitize and encourage people to act toward sustainability. While design studies generally claim that this team has to come to a shared vision
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Dealing with risk in stakeholder dialog: identification of risk indicators in a public service media organization's conversation and discourse with citizens Journal of Communication Management (IF 3.1) Pub Date : 2024-02-01 Christian Schwägerl, Peter Stücheli-Herlach, Philipp Dreesen, Julia Krasselt
Purpose This study operationalizes risks in stakeholder dialog (SD). It conceptualizes SD as co-produced organizational discourse and examines the capacities of organizers' and stakeholders' practices to create a shared understanding of an organization’s risks to their mutual benefit. The meetings and online forum of a German public service media (PSM) organization were used as a case study. Desig
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Strategic communication in contexts of high sustainability pressure: balancing purposefulness, transparency and participation in pursuit of organizational legitimacy Journal of Communication Management (IF 3.1) Pub Date : 2024-01-25 Helle Kryger Aggerholm, Christa Thomsen
Purpose The purpose of this paper is to: (1) identify strategies to (re)establish organizational legitimacy which dominates the literature; (2) propose and empirically illustrate an analytical framework that establishes the linkages between the dimensions of purposefulness, transparency and participation identified in this literature review as important resources in the creation of organizational legitimacy
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CSR in times of crisis: why CSR activities can be both a blessing and burden during an organizational crisis Journal of Communication Management (IF 3.1) Pub Date : 2024-01-19 Thomas Koch, Benno Viererbl, Johannes Beckert, Juliane Keilmann
Purpose When a crisis occurs, do corporate social responsibility (CSR) activities protect organizational reputation by buffering negative effects or do CSR activities intensify negative effects, potentially leading to a worse reputation compared to if the organization had no prior CSR engagement? The authors hypothesize that if a crisis emerges in a domain aligned with an organization’s CSR initiatives
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Purpose wins? A study of purpose-profit orientations, stakeholder perceptions and trust in firms Journal of Communication Management (IF 3.1) Pub Date : 2024-01-09 Suzanne Peters
Purpose The research seeks to evaluate stakeholder perceptions of firms, the extent these assessments impact trust in firms and possible implications for sustainability communications. Design/methodology/approach Three studies were undertaken involving two experiments (n = 436, n = 393) and one survey (n = 217). Analyses of variance was used in all three studies and in studies 2 and 3—to test for possible
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Sustainability data distortions: the use of visual impression management techniques in corporate sustainability reporting Journal of Communication Management (IF 3.1) Pub Date : 2024-01-08 Denis Šimunović, Grazia Murtarelli, Stefania Romenti
Purpose The purpose of this study is to conduct a comprehensive investigation into the utilization of visual impression management techniques within sustainability reporting. Specifically, the study aims to determine whether Italian companies employ impression management tactics in the presentation of graphs within their sustainability reports and, thus, problematize visual data communication in corporate
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Climate change literacy and commitment in Spanish university students Journal of Communication Management (IF 3.1) Pub Date : 2024-01-02 Ana Almansa-Martínez, Sara López-Gómez, Antonio Castillo-Esparcia
Purpose This paper aims to find out if there is a relationship between access to climate change information and student activism. Design/methodology/approach Exploratory study focused on the survey of 400 [n = 400] students from 10 universities in Spain from April to May 2022. A questionnaire with 19 questions was divided into blocks of knowledge, awareness, and action and bivariate analysis with a
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Work in transition: exploring pandemic-displaced employees' communication Journal of Communication Management (IF 3.1) Pub Date : 2024-01-02 Justin Walden, Cheng Zeng
Purpose This paper sought to understand the communication activities of employees who were required to work from home because of the COVID-19 pandemic. The authors examined the relationship between these individuals' efficient and interrupting communication with their peers in other locations and with individuals who were colocated with them at home. The authors also investigated these workers' job
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Do information disputes work: the effect of perceived risk, news disputes and credibility on consumer attitudes and trust toward biotechnology companies Journal of Communication Management (IF 3.1) Pub Date : 2023-12-19 Holly K. Overton, Fan Yang
Purpose This study examines a controversial issue (biotechnology) and how news disputes about misinformation related to the issue impacts individuals' attitudes toward a biotechnology company and their trust in the media source. Design/methodology/approach This study conducts a 2 (risk: low vs. high) x 2 (pre-existing attitude: anti gene-editing technology vs. pro gene-editing technology) x 2 (dispute
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Corporate science communication: a compound ideological and mega-ideological discourse Journal of Communication Management (IF 3.1) Pub Date : 2023-12-15 Damion Waymer, Theon E. Hill
Purpose The purpose of this paper is to contribute to science communication literature by further highlighting the underexplored role of organizational and corporate perspectives in science communication. Design/methodology/approach The paper takes the form of a conceptual article that uses two illustrative vignettes to highlight the power of corporate science communication. Findings The key argument
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Can gamification affect the advertising effectiveness in social media? Journal of Communication Management (IF 3.1) Pub Date : 2023-12-04 Reihaneh Alsadat Tabaeeian, Shakiba Rahgozar, Atefeh Khoshfetrat, Samira Saedpanah
Purpose The purpose of this paper is to investigate how gamification in advertising affects the effectiveness of advertising on social media. Design/methodology/approach Drawing from the gamification literature, immersion, achievement and social interaction features were identified as features, and advertising effectiveness factors were brand attention, brand liking and recall. A questionnaire was
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Tackling societal challenges as opportunities: a case study of a Swiss foundation's value-creating function Journal of Communication Management (IF 3.1) Pub Date : 2023-12-01 Nadine Strauß, Markos Mpadanes
Purpose In today's risk society, foundations are essential for sustaining democracies. However, the proof of a value-creating function of foundations is rarely assessed. Therefore, this study uses sensemaking theory and the communication value framework to explore to what extent a foundation achieved its overall mission in tackling societal challenges as opportunities. Design/methodology/approach This
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Prospects and risks of digitalization in public relations research: mapping recurrent narratives of a debate in fragmentation (2010–2022) Journal of Communication Management (IF 3.1) Pub Date : 2023-11-28 Jannik Kretschmer, Peter Winkler
Purpose The debate on digitalization in the public relations (PR) literature has fragmented considerably over the past decade because of its focus on upcoming media-technological innovations, required professional skills and management concepts. Yet the field has difficulties in developing an integrative perspective on the implications of digitalization as a broader socio-technological transformation
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Overcoming the “blame game” in strategic climate communication: from decoupling accusations toward an arena-spanning agenda Journal of Communication Management (IF 3.1) Pub Date : 2023-11-22 Alexandra Krämer, Peter Winkler
Purpose The climate crisis presents a global threat. Research shows the necessity of joint communication efforts across different arenas—media, politics, business, academia and protest—to address this threat. However, communication about social change in response to the climate crisis comes with challenges. These challenges manifest, among others, in public accusations of inconsistency in terms of
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A revised digital media–arena framework guiding strategic communication in digital environments Journal of Communication Management Pub Date : 2023-11-14 Mark Badham, Vilma Luoma-aho, Chiara Valentini
Purpose This paper refines the Digital Media–Arena (DMA) framework to address the diversity of stakeholders contributing to the production, (re)appropriation and (re)distribution of organisational messages in digital environments. It also presents a case analysis for the purpose of demonstrating the applicability of the revised conceptual framework to a critical situation. Design/methodology/approach
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Business models for communication departments: a comprehensive approach to analyzing, explaining and innovating communication management in organizations Journal of Communication Management Pub Date : 2023-11-07 Ansgar Zerfass, Jeanne Link
Purpose The question of whether and how communication departments contribute to organizational value creation has rarely been addressed in research. Such evidence is crucial, however, as communications compete internally with other functions (e.g. marketing and human resources (HR)) for budgets and staff. This article fills the gap by applying the business model concept, an established approach from
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Communicating a sense of safety: the public experience of Swedish Police Instagram communication Journal of Communication Management Pub Date : 2023-11-01 Jens Sjöberg, Cecilia Cassinger, Renira Rampazzo Gambarato
Purpose The research aim of this article is to generate novel insights into how public sector organizations (PSOs) strategically communicate with the public about critical issues on social media. To this end, the study explores the public's experiences of the Swedish Police's sense of safety communication on Instagram in the third largest city in Sweden, where the lack of a sense of public safety is
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Voicing the organization on social media: towards a nuanced understanding of coworker voice and sources of control Journal of Communication Management Pub Date : 2023-10-20 Rickard Andersson, Mats Heide, Charlotte Simonsson
Purpose This article aims to (1) increase the knowledge of how coworkers experience voicing the organization on external social media and (2) deepen and nuance the knowledge of the sources of voice control involved in such communication processes. The study helps understand coworker voicing on social media as situated identity expressions through which coworkers negotiate and contest the organizational
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Transparency ideals in online PR: between dialogue, control and authenticity Journal of Communication Management Pub Date : 2023-10-12 Philip Wamprechtsamer
Purpose This paper aims to systematically unpack the ideal of organizational transparency by tracing the concept's origins in the era of Enlightenment. Based on a genealogical reconstruction, the article explores different transparency understandings in key areas of online public relations (PR) and discusses the opportunities and challenges they present for the field. Design/methodology/approach This
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Sustainability communication: how to communicate an inconvenient truth in the era of scientific mistrust Journal of Communication Management (IF 3.1) Pub Date : 2023-10-11 Denise Voci, Matthias Karmasin
Purpose This conceptual paper aims to explore the current state of sustainability communication research, focusing on the challenges of communicating inconvenient truths in an era of scientific mistrust. Therefore, this study aims to (1) examine the existing research landscape in sustainability communication, (2) identify unresolved problems and challenges, and (3) propose strategies for counteract
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Morality on the ballot: strategic issue salience and affective moral intuitions in the 2020 US presidential election Journal of Communication Management Pub Date : 2023-10-09 Brittany Shaughnessy, Osama Albishri, Phillip Arceneaux, Nader Dagher, Spiro Kiousis
Purpose While morality is ever-present in elections, scholars have yet to merge political public relations and Moral Foundations Theory. It is crucial to assess the complex morality present not only in social deduction, but also in political strategic communication. The current work aims to analyze the issue agendas and their relationships in the 2020 presidential campaign and assesses their moral
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Argumentation strategies in lobbying: toward a typology Journal of Communication Management Pub Date : 2023-08-29 Irina Lock, Scott Davidson
Purpose This paper develops a typology of argumentation strategies used in lobbying. Unlike in other strategic communication functions such as crisis or risk communication, such typologies have not been proposed in the sub-field of public affairs. Design/methodology/approach The article synthesises the strategic communication, political communication and policy studies literature and employs exchange
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Vertical and horizontal listening on internal social media during a time of crisis: a case study of a Danish hospital Journal of Communication Management Pub Date : 2023-08-24 Vibeke Thøis Madsen, Helle Eskesen Gode, Mona Agerholm Andersen
Purpose The study explores internal listening on internal social media (ISM) during a crisis at a large Danish hospital. Design/methodology/approach The study employs a netnographic qualitative design to analyze 142 posts shared by employees on the hospital's ISM platform “The Word is Free” and how these posts are listened to by employees, support functions and management. Findings The study finds
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Ego-depletion is in the way: the challenges of controlled communication and the role of the regulatory focus theory in sustainable goals pursuit Journal of Communication Management (IF 3.1) Pub Date : 2023-08-22 Tatiana Anisimova, Soniya Billore, Philip J. Kitchen
Purpose Via the lens of the ego-depletion phenomenon (Baumeister et al., 1998) and Higgins' (1998) regulatory focus theory, this paper seeks to explain why current controlled communications are failing to achieve coherence between people's free will and their actions pursuing sustainable goals in a society. This paper explains how ego-depletion triggered by controlled communications can lead to confusion
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AI-driven disinformation: a framework for organizational preparation and response Journal of Communication Management Pub Date : 2023-08-21 Elise Karinshak, Yan Jin
Purpose Disinformation, false information designed with the intention to mislead, can significantly damage organizational operation and reputation, interfering with communication and relationship management in a wide breadth of risk and crisis contexts. Modern digital platforms and emerging technologies, including artificial intelligence (AI), introduce novel risks in crisis management (Guthrie and
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Symbolic and substantive legitimation: examining corporate commitments to sustainable development goal 12 Journal of Communication Management (IF 3.1) Pub Date : 2023-07-21 Nicholas Eng, Cassandra L.C. Troy, Denise S. Bortree
Purpose The purpose of this paper is to assess online corporate communication around commitments to sustainable development goal (SDG) 12, sustainable production and consumption. Design/methodology/approach Guided by legitimacy theory, a qualitative directed content analysis was conducted on 13 companies' webpages (81 webpages, 78,947 words). Findings Companies broadly failed to communicate about all
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Addressing grand challenges: perceptions of interdisciplinary research and how communication structures facilitate interdisciplinary research at US research-intensive universities Journal of Communication Management Pub Date : 2023-07-11 Laura L. Lemon, Matthew S. VanDyke
Purpose The purpose of this research was to understand the role of interdisciplinarity in research and how communication structures and processes at universities facilitates such work. Design/methodology/approach Twenty-one semi-structured interviews with administrators, faculty, and staff from US R-1 Carnegie-designated higher education institutions were conducted. Findings Institutional culture reportedly
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Goodwill or just for show? The effects of different corporate social justice statements and the role of perceived authenticity Journal of Communication Management Pub Date : 2023-07-10 Hao Xu, Bugil Chang
Purpose Companies' voices on social justice issues, such as racial justice, gender equality and LGBTQ rights, have become increasingly prevalent. To contribute to current knowledge around corporate communication on social justice, this study aims to understand the differential effects of three types of corporate social justice statements – symbolic statements, substantive statements on external actions
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What employees perceive as personal communication: results of a Q study on internal communication Journal of Communication Management Pub Date : 2023-06-28 Helena Stehle
Purpose Engaging with stakeholders in “a personal, intimate way” (Men and Tsai, 2016, p. 932) or “includ[ing] the ‘personal touch’” (Kent and Taylor, 1998, p. 323) is often seen as desirable in internal communication management. While the importance of personal communication is undisputed from the perspectives of internal communication, its communicators, and from internal stakeholders, this is not
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Navigating moral minefields in a VUCA world: the contribution of moral foundations theory to strategic communication research and practice Journal of Communication Management Pub Date : 2023-06-15 Timo Lenk
Purpose In today's volatile, uncertain, complex, and ambiguous world, organizations deal with fragmented publics in contested public spheres. At the core, public opinion is not so much divided by issues per se but by deeply rooted moral concerns. Hence, while normative perspectives on morality prevail in strategic communication research, understanding the moral motives of stakeholders and publics from
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Paid to lobby but up for debate: role conceptions and client selection of public affairs consultants Journal of Communication Management Pub Date : 2023-05-31 Elin Helgesson
Purpose This article addresses recent calls in the literature for advancing our understanding of public affairs consultants and their role conceptions. By testing and further exploring self-perceptions of public affairs consultants the study aims to offer new insight into how consultants define and view their occupational role. Design/methodology/approach The study draws on a nationwide survey with
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“Striking the right balance”: tensions in municipal risk communication management for preparedness Journal of Communication Management Pub Date : 2023-05-24 Hogne Lerøy Sataøen, Mats Eriksson
Purpose The aim of the study is to deepen the knowledge about municipalities' risk communication for preparedness. This objective was pursued by analyzing how risk communication functions were organized in municipalities and by scrutinizing tensions in risk communication management. Design/methodology/approach The study relies on 19 qualitative, semi-structured interviews with communication practitioners
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Building peace and citizenship through cultural and public diplomacy Journal of Communication Management Pub Date : 2023-05-11 Cynthia P. Schneider
Purpose This article analyzes an approach to public diplomacy that involves leveraging local voices. It demonstrates the power of culture, particularly in collective settings such as festivals, to engage citizens in countering violent extremism, building peace and tolerance, and fighting corruption. Four case studies from Mali illustrate how integrating historical and living culture into peace-building
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What drives perceived internal reputation? Empirical evidence from Chile Journal of Communication Management Pub Date : 2023-05-02 Cen April Yue, Patrick Thelen
Purpose This study aimed to examine the impact of servant leadership on employees' perception of organizational reputation by investigating the sequential mediating effects of employee psychological empowerment and employee thriving at work. Design/methodology/approach A quantitative online survey with 357 employees from Chile was conducted in this study. Findings Findings of this study showed that
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The influence of issue attitude, value involvement and consumer-company identification on consumers’ reactions to corporate social advocacy: a moderated mediation through cognitive dissonance Journal of Communication Management Pub Date : 2023-03-27 Xueying Zhang, Ziyuan Zhou
Purpose Employing cognitive dissonance theory, this study examines how consumers’ preexisting attitudes toward an issue, value involvement with the issue and consumer-company identification (CCI) influence their reactions to corporate social advocacy (CSA) through cognitive dissonance. Design/methodology/approach Study 1 conducted a 2 (CSA position: pro vs anti) × 3 (preexisting issue attitude: pro
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Organization–government relationships in sub-Saharan Africa: the emerging public affairs industry in Kenya Journal of Communication Management Pub Date : 2023-03-14 Dane Kiambi, Phillip Arceneaux, Guy Golan
Purpose This paper offers grounded insights on organization–government relationships, or the practice of public affairs, in Kenya. Design/methodology/approach In-depth interviews were conducted with senior Kenyan practitioners. Interviewees represent national corporations, multinational corporations with offices in Kenya, consulting agencies, parastatal intergovernmental organizations, national government
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Flawed public diplomacy: when Croatia Instagram Riviera narrative destination branding ignores dark tourism amateurs Journal of Communication Management Pub Date : 2023-03-06 Gabriela Seccardini, Lucile Desmoulins
Purpose This article tackles Croatian public diplomacy, destination and nation branding vis-à-vis an emerging Instagram trend to publish dark tourism related pictures sometimes using the official hashtag CroatiaFullOfLife; hence, poking Croatia tourism development accounts, which promote the country as merely a Riviera destination, and deletes the memories of Yugoslavian and Second Independence wars
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Between rules, norms and shared understandings: how institutional pressures shape the implementation of data-driven communications Journal of Communication Management Pub Date : 2023-02-28 Emmanuel Economou, Edwina Luck, Jennifer Bartlett
Purpose Big data and analytics make digital communications more effective, but little is known about how institutional pressures shape data-driven communications. These pressures determine and constrain how, what, when and to whom practitioners should communicate. This empirical study explores how institutional forces influence the use of data in guiding digital communications. The paper identifies
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Alert but somewhat unaligned: public sector organisations' social media listening strategies during the COVID-19 pandemic Journal of Communication Management Pub Date : 2023-02-28 Taina Erkkilä, Vilma Luoma-aho
Purpose During the COVID-19 pandemic, public sector organisations produced thousands of social media messages weekly answering citizens questions and informing the public on safety related matters. The purpose of this study was to investigate how the pandemic shaped social media listening in Finland's public sector organisations and how these organisations aligned their listening and strategic communication
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The positioning of CEOs as advocates and activists for societal change: reflecting media, receptive and strategic cornerstones Journal of Communication Management Pub Date : 2023-02-17 Vanja Bojanic
Purpose This paper aims to take stock of current knowledge on chief executive officers (CEOs) speaking out on societal issues and to position the phenomenon with and against the relevant literature on CEO communication. Ultimately, the paper seeks to arrive at a better conceptual understanding of CEO advocates and activists from a communication science perspective. Design/methodology/approach This
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Effective communication management in a public health crisis: lessons learned about COVID-19 pandemic through the lens of health communication executives Journal of Communication Management Pub Date : 2023-02-02 Taylor S. Voges, Yan Jin, LaShonda L. Eaddy, Shelley Spector
Purpose The purpose of the study is to provide insights on the COVID-19 pandemic communication from the lessons learned by health communication executives—how they perceived the COVID-19 pandemic and recommend preparing for communication management of future public health crises. Design/methodology/approach A number of top health communication executives in the United States, who worked in the healthcare
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Analysing public diplomacy on Twitter with the MARPE Diplo methodological framework: the case of the European external action service Journal of Communication Management Pub Date : 2023-01-31 Anne-Marie Cotton, Hélène Boulanger
Purpose The European External Action Service (EEAS) is a relatively new diplomatic service established in 2010. In previous analyses, the authors noted a dominance of security and foreign policy messages emanating from the EEAS, demonstrating the European Union (EU)'s negotiating power. It was clear it had discovered the benefits of public diplomacy, but rather practised traditional diplomacy on public
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“I am not a typical woman. I don’t think I am a role model” – Blokishness, behavioural and leadership styles and role models Journal of Communication Management Pub Date : 2023-01-31 Martina Topić
Purpose This paper presents a sociological analysis of the advertising industry's leadership styles and role models in England using masculinities in behaviour (“blokishness”) as a concept. The paper particularly focusses on the experiences of the so-called tomboy women who were socialised with boys and embraced masculine behavioural styles and compares their views and styles with women who experienced
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How to earn a premium price: the effect of green marketing and brand coolness Journal of Communication Management Pub Date : 2023-01-06 João Guerreiro, Sandra Maria Correia Loureiro, Jorge Nascimento, Miguel Duarte
Purpose The current paper aims to explore how brand coolness can mediate the relationship between tactical green marketing orientation (GMO) and willingness to pay (WTP), by exploring the differences between two global brands with opposite green marketing perceptions. Design/methodology/approach Based on the stimuli-organism-response (S-O-R) framework, the relation between tactical GMO, brand coolness
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Globalization of the public relations agency industry: a country-level analysis of global public relations agencies and environmental factors Journal of Communication Management Pub Date : 2023-01-04 Suman Lee, Surin Chung, Euirang Lee
Purpose The present study examined the status of globalization of the public relations (PR) agency industry and its environmental factors by analyzing 101 countries. Design/methodology/approach Data were constructed from content analysis and multiple archival sources. Cluster analysis and multiple regressions were used for data analysis. Findings The present study identified the four distinctive groups
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Responding to online complaints in webcare by public organizations: the impact on continuance intention and reputation Journal of Communication Management Pub Date : 2022-12-06 Sandra Jacobs, Christine Liebrecht
Purpose Since public sector organizations provide services to citizens but struggle with poor perceptions of their functioning, it is valuable to examine how their online responses to complaints on social media could impact their reputation. Yet, surprisingly little is known about effects of public organizations' webcare. Therefore, this study assesses the impact of the webcare's tone, response strategy
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Making sense of internal social media and participatory communication: exploring the employee perspective in a change process in a public sector organization Journal of Communication Management Pub Date : 2022-11-16 Vibeke Thøis Madsen
Purpose This article explores how employees in a public sector organization (PSO) make sense of the introduction of a social intranet and new employee communication roles. The aim is to understand employee sensemaking and how sensemaking influences the change process within the organization. Design/methodology/approach The article is based on a case study in a Danish PSO with 30,000 employees. The
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It’s the REAL thing: contested media discourse and the UK Sugar Tax Journal of Communication Management Pub Date : 2022-11-15 Elizabeth Mary Daniel, Terry O’Sullivan, Fiona Harris
Purpose Health policies often require individuals to limit behaviours deemed enjoyable or suffer other burdens. This leads to considerable and contested discourse often played out in the popular media. The aim of this study is to determine the effects of such contested media discourse on viewers' perceived attitude change towards the target behaviour. Design/methodology/approach Combining concepts
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Climate change framing in the communication of CSR policies: the Secil Group example Journal of Communication Management Pub Date : 2022-10-25 Andréia Melchiades Soares
Purpose The cement industry's environmental implications place climate change at the centre of sector organisations' corporate social responsibility (CSR) policies, such as the Secil Group. The organisation's CSR policies definition, narrative framing and communication are fundamental, as they can affect its reputation. This article aims to highlight the climate change framing in the Secil Group sustainability
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Advocacy and the role of human rights organizations in the Brazilian legislative branch: Rede Justiça Criminal campaigns Journal of Communication Management Pub Date : 2022-10-21 Juliana Santos
Purpose This study aims to understand, from the analysis of the work of a Brazilian network of non-governmental organizations (NGOs), how advocacy on human rights issues is developed to defend causes before the legislative branch, identifying its contributions and effectiveness. For this, were observed, the strategies and tactics employed in the implementation of two advocacy campaigns promoted by
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When work and life boundaries are blurred: the effect of after-hours work communication through communication technology on employee outcomes Journal of Communication Management Pub Date : 2022-10-20 Katie Haejung Kim, Myoung-Gi Chon
Purpose As new work environments have been created and accelerated due to technological advances, after-hours work communication has become one of the prominent features of the technology-enabled work environment. Grounded in the conservation of resources theory, this study aims to uncover the effects of after-hours work communication through communication technologies on employees' burnout and extra-role
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The rhetoric of the Norwegian government and health authorities during the COVID-19 pandemic Journal of Communication Management Pub Date : 2022-10-11 Maria Isaksson, Mona Solvoll
Purpose The purpose of this study is to examine the identification and collaboration rhetoric of the Norwegian government and public health authorities during the pandemic. The aim is to show whether and how actors use strategies and themes of identification, and whether they build identification with their publics. Design/methodology/approach The study combines qualitative and quantitative methods
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Motivations for supporting corporate social advocacy: applying the SIMCA model Journal of Communication Management Pub Date : 2022-10-11 Anli Xiao, Holly K. Overton
Purpose This study examines why publics support corporate social advocacy (CSA) by looking at their support as a form of collective action that is motivated by individuals' shared group efficacy, anger and politicized identity by applying the Social Identity Model of Collective Action (SIMCA). Design/methodology/approach This study adopted an online survey (N = 273), sampling US adults who supported
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Public diplomacy in an age of perpetual crisis: assessing the EU's strategic narratives through six crises Journal of Communication Management Pub Date : 2022-10-07 Juan-Luis Manfredi-Sánchez, Nicholas Ross Smith
Purpose The purpose of this research is to identify the strengths and weaknesses of the EU's public diplomacy – towards both domestic and external audiences – during times of crisis. The EU's public diplomacy is examined across six major crises: the Eurozone crisis (2008), the Ukrainian crisis (2014), the migrant crisis (2015), the Brexit referendum (2016), the new transatlantic relationship (2017)
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Between progress and struggle: young PR-scholars’ contribution to theory building and progress in public relations research Journal of Communication Management Pub Date : 2022-10-04 Jens Seiffert-Brockmann, Laura Hackl, Øyvind Ihlen
Purpose The paper aims to analyze the contribution of young academics to the field of public relations (PR) and shows which authors exert most influence on them. The study thereby contributes to the assessment of the state of the art of theory building in the field. The authors analyzed the study data against the background of two approaches on progress in the field: Nothhaft et al.’s (2018) idea of
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Diaspora diplomacy and modes of engagement: the case of Romanian Diaspora in the UK Journal of Communication Management Pub Date : 2022-10-03 Raluca Moise
Purpose The current study aims to map the existent modes of engagement used by both individual and organisational actors of Romanian diaspora community in the UK to build public legitimacy and social value in the host society. This study focuses on two main questions: (1) What are the forms of engagement by which diaspora members enact their role as diplomats for ethnic diaspora communities? (2) What
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Actions speak louder than words – strategic communication and (un)intentional signalling: a semio-pragmatic taxonomy Journal of Communication Management Pub Date : 2022-09-23 Rudi Palmieri, Andrea Rocci
Purpose The article tackles the under-defined notion of communication in strategic communication research and elaborates a taxonomy of semiotic processes, which distinguishes different types of communicative and signalling events. The purpose is to offer an improved analysis of the processes by which meaning emerges from strategic communication situations. Design/methodology/approach The proposed taxonomy
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Understanding the arena of smoldering crises: a longitudinal study of discursive struggles after implementing a new IT health care platform Journal of Communication Management Pub Date : 2022-09-23 Carmen Daniela Maier, Finn Frandsen, Winni Johansen
Purpose The aim of this paper is to study the development of a smoldering crisis over time. The focus is on a nationwide news media and online news communication related to a smoldering crisis running in the Danish healthcare system since 2016: the problematic implementation of a large-scale electronic health record (EHR), technology entitled Sundhedsplatformen (SP), in the hospitals of the capital
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Profiling a niche actor of civil society diplomacy: the unattached diplomat Journal of Communication Management Pub Date : 2022-09-06 Anca Anton
Purpose The purpose of this study is to define the communicational profile of unattached diplomats and explore the viability of state-centric concepts such as citizen diplomacy when discussing non-state actors emerging from civil society. Design/methodology/approach The paper uses a comparative, multiple case design focusing on descriptive case studies (Yin, 2018) that explore the diplomatic endeavours