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Technical Anonymity and Employees’ Willingness to Speak Up: Influences of Voice Solicitation, General Timeliness, and Psychological Safety Management Communication Quarterly (IF 1.9) Pub Date : 2024-09-17 Chun Liu, Qin Yuan, Jiang Luo
Purpose: In recent years, many enterprises have established anonymous online forums to encourage employees to speak up. However, questions remain regarding whether these anonymous communication channels work. This research explores how and when technical anonymity influences employees’ willingness to speak up.Design/methodology/approach: Via an experimental method (study 1), we investigated the effects
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Affective Sensemaking of Relational Precarities: Resilience as Becoming in Pandemic Shifting to Remote Work Management Communication Quarterly (IF 1.9) Pub Date : 2024-09-15 Tanya Vomacka, Patrice M. Buzzanell
Our study explored 13 university members’ sensemaking and resilience around remote work during the COVID-19 pandemic. We found that “affective sensemaking” ran throughout our data and exposed the vulnerabilities and uncertainties that we called relational precarities. Affective sensemaking of relational precarities encapsulated sensate experiences or intensities entangled with the fragmented, fluid
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CSR Communication and the Polarization of Public Discourses: Introduction to the Special Issue Management Communication Quarterly (IF 1.9) Pub Date : 2024-09-10 Dennis Schoeneborn, Urša Golob, Hannah Trittin-Ulbrich, Matthias Wenzel, Amy O’Connor
Corporate social responsibility (CSR) communication faces significant challenges due to an increasing polarization of public discourses. This polarization oversimplifies societal differences into “us versus them” dynamics, complicating consensus building and eroding trust in democratic processes. Traditionally, CSR communication research has focused on how organizations negotiate meanings between various
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From Being to Doing: Exploring the Situated Discourses and Performances of Work Engagement Management Communication Quarterly (IF 1.9) Pub Date : 2024-08-02 Carol Linehan, Elaine O'Brien
What does work engagement mean to employees in contemporary work environments designed to be fun, highly engaging and productive? Engagement studies tend to focus on ‘being engaged’ rather than ‘doing engagement’ with little consideration given to organisational processes which influence employee agency in engagement. This study aims to contextualise the concept of engagement as a situated performance
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Breaking Employee Silence Through Dialogic Employee Communication: Mediating Roles of Psychological Safety and Psychological Empowerment Management Communication Quarterly (IF 1.9) Pub Date : 2024-07-30 Bitt Moon, Minjeong Kang
Employee silence, as a distinct behavior that differs from employee voice, might cause serious communication problems in organizational settings. Drawing upon the theoretical perspective of dialogic communication and the organization-public dialogic communication (OPDC) model, this study examined the role of dialogic employee communication from organizational leaders in alleviating acquiescent silence
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Book Review: Organizational Paradox Management Communication Quarterly (IF 1.9) Pub Date : 2024-07-30 V Kalyani
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Book Review: Organization, Communication and Language A Case Book of Methods for Analysing Workplace Text and Talk Management Communication Quarterly (IF 1.9) Pub Date : 2024-07-29 D. Bharathi, Raju Murugan
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Being Responsible in a Polarized World: From Dialogical to Partisan CSR Management Communication Quarterly (IF 1.9) Pub Date : 2024-07-26 Gastone Gualtieri, Francesco Lurati
This paper investigates how companies approach corporate social responsibility in polarized landscapes. Polarization makes the dominant dialogical approach to CSR potentially inconclusive. Indeed, companies cannot orient societal CSR meanings through an all-stakeholder-inclusive dialogue because, in a polarized world, stakeholders form alternative meanings in separate and mutually delegitimizing conversations
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Understanding Polarized Reactions to Sport CSR and Sustainability Communication on Social Media Through Dialogic Openness Management Communication Quarterly (IF 1.9) Pub Date : 2024-07-20 Virginia S. Harrison, William Seaton, Carla White
Dialogic openness suggests that organizations should employ an agonistic approach to conversation, discussion, and listening when communicating with activist groups. This study applies this theoretical premise to corporate social responsibility communication in motorsport, specifically Formula 1, which has been increasingly communicating about sustainable initiatives on social media. Through quantitative
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Corporate Social Responsibility in The Disinformation Age Management Communication Quarterly (IF 1.9) Pub Date : 2024-06-21 W. Lance Bennett, Julie Uldam
Following a long period in which pressures to adopt CSR practices came largely from the left, the current communication environment has become far more divisive with the rise of illiberal political pressures from the right. These conflicting pressures arise from irreconcilable communication logics that threaten the future of CSR. This paper examines how these disruptive communication logics reflect
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Book Review: Performing Organizational Paradoxes Management Communication Quarterly (IF 1.9) Pub Date : 2024-05-13 Patrice M. Buzzanell
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Evaluating the Relationship Between Nonprofit Capacities and Organizational Effectiveness During a Global Pandemic Management Communication Quarterly (IF 1.9) Pub Date : 2024-04-29 Rong Wang, Hillary Hamilton
Guided by the contingency model of capacity effectiveness, we examine the relationship between organizational capacities and performance indicators during COVID-19. We conceptualized operational capacity and board leadership capacity as process oriented to ensure organizations’ effective functioning and to demonstrate accountability. Technological capacity and networking capacity were defined as resource
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Interacting Barriers: How Barriers Compound Across Levels of Analysis to Affect Teams Management Communication Quarterly (IF 1.9) Pub Date : 2024-04-26 Luisa Ruge-Jones, William C. Barley, Sam R. Wilson, Marshall Scott Poole
Collaboration remains a central aspect of contemporary work and a source of emergent barriers that hinder team success. Scholarship has identified the breadth of barriers teams can face when working together and recognizes barriers as interdependent. This paper builds on this scholarship to address the types of relationships barriers can have as they interact across levels of analysis to affect teams
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Speaking in Unison: The Voice Dilemma in Open Strategy Management Communication Quarterly (IF 1.9) Pub Date : 2024-04-17 Catherine Archambault-Janvier, François Cooren, Consuelo Vásquez
In this paper, we adopt a Communication as Constitutive of Organizations (CCO) perspective to investigate how organizations implementing Open Strategy initiatives maintain openness and closure in tension by attending to a plurality of voices and their diversity (polyphony), while at the same time speaking in one strategic voice (monophony). Based on the Kiabi case, we explore what we name the voice
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Building Buying-in: Understanding the Anticipatory Socialization Phase of Workers in a Full-Life Organization Management Communication Quarterly (IF 1.9) Pub Date : 2024-04-13 Michael K. Ault
This qualitative investigation explored the anticipatory socialization phase of volunteers in the missionary program of the Church of Jesus Christ of Latter-day Saints, a full-life organization. Constant comparative analysis revealed that participants experienced three phases of organizational identification within their anticipatory socialization phase: exposure, exploration, and engagement. In the
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Book Review: Cooperatives at Work Management Communication Quarterly (IF 1.9) Pub Date : 2024-04-13 Sofia A. Cavaness, Margot Plunkett
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Book Review: The Sage Handbook of Qualitative Research in Organizational Communication Management Communication Quarterly (IF 1.9) Pub Date : 2024-04-10 Ziyu Long
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Book Review: Ella Baker's Catalytic Leadership: A Primer on Community Engagement and Communication for Social Justice Management Communication Quarterly (IF 1.9) Pub Date : 2024-04-10 Nancy Maingi Ngwu
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The LGBTQ+ Employee Mental Load Dilemma: Captive Identity and Adaptive Responses Management Communication Quarterly (IF 1.9) Pub Date : 2024-04-05 Elizabeth M. Minei, Sally O. Hastings, Simone Warren
Conceptualizations of mental load argue that marginalized employees may experience heightened mental load demands in the workplace (Sanders, 1979). Using the theories of facework, frontstage, and backstage performance (Goffman, 1978), we examine how workplace interactions may constrain or enable the performance of an LGBTQ+ identity in the workplace. We interviewed 35 U.S.-based LGBTQ+ employees to
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Book Review: Organizing at the Margins: Theorizing Organizations of Struggle in the Global South Management Communication Quarterly (IF 1.9) Pub Date : 2024-03-22 Iccha Basnyat
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Leading Resilient, Purpose-Oriented Networks Through Change Management Communication Quarterly (IF 1.9) Pub Date : 2024-03-22 Katherine R. Cooper, Rong Wang, Jack L. Harris, Joshua Paul Miles, Michelle Shumate
Background: Conveners are crucial in coordinating interorganizational partnerships, particularly purpose-oriented networks. However, their roles may shift from initially recruiting organizational partners to overseeing and sustaining a network through periods of change. Extensive research has focused extensively on these early stages of the interorganizational venture, but less scholarship has focused
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Convergent and Divergent Corporate Social Responsibility in South Korea: Collaborative and Adversarial NGO-Corporate Networks Management Communication Quarterly (IF 1.9) Pub Date : 2024-03-13 Yoori Yang, Cynthia Stohl
Background: The differences between NGO networks for two distinct types of CSR practices are underexplored: convergent CSR, which pertains to the global standards embraced by both the local and global institutions, and divergent CSR, which is framed primarily by local economic, political and social conditions.Purpose: Grounded in institutional and network theory, the study explores the significance
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Imagined Interactions With the Boss: Upward Dissent and Defensive Silence in Organizations Management Communication Quarterly (IF 1.9) Pub Date : 2024-03-11 Ryan S. Bisel, Rebecca J. Greer, R. Ryan Beaty, Egbe Okpaireh
Imagined interactions (IIs) are conversational daydreams communicators can use to envision how interactions might unfold prospectively or how they might have unfolded differently in retrospect. In this study, imagined interactions with the boss (IIB) were investigated alongside employees’ upward dissent and silence. Analyses of survey responses from U.S. working adults ( N = 322) revealed that three
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Kaleidoscopic Inquiries: Queering Approaches to Organizational Diversity Work Management Communication Quarterly (IF 1.9) Pub Date : 2024-03-11 Sean C. Kenney
This multi-site qualitative research study utilizes a queer theoretical framework to analyze norms and normativity in organizational diversity work. The findings suggest that diversity work contributes to an ontological bifurcation of the individual and organization that foregrounds the individual and casts the organization to the background as an accessory to personal development. To understand how
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Forum: The Case for Reflexive Writing Practices in Management Communication and Organization Studies Management Communication Quarterly (IF 1.9) Pub Date : 2024-01-27 Iga Maria Lehman, Janne Tienari, Ken Hyland, Audrey Alejandro
Following criticism about the quality of writing in management communication and organization studies, this Forum presents arguments for change in how scholarly knowledge is communicated. The expectation today seems to be that, to get published, academic writing requires monologic and complex ways of expression. However, using formulaic and reader-exclusive language in publications limits their accessibility
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Involuntary Adoption of Information and Communication Technologies During Emergencies: Temporality of Technology Use in Virtual Collaborations Management Communication Quarterly (IF 1.9) Pub Date : 2024-01-06 Rebecca M. Rice, Natalie Pennington
Emergencies often require multiple organizations to respond, and coordinating this response may involve the use of information and communication technologies (ICTs). The COVID-19 pandemic demonstrated both the potential and challenges of ICT use within emergency collaborations, especially as ICT adoption was often spontaneous and forced, rather than voluntary and planned. In this research, we engaged
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Reconsidering the Problem of Common-Method Variance in Organizational Communication Research Management Communication Quarterly (IF 1.9) Pub Date : 2024-01-03 Brian Manata, Franklin J. Boster
This manuscript details the different attributes associated with the problem of common-method variance. First, upon defining validity, we review the two primary ways by which scholars attempt to control for common-method variance, and in doing so discuss their merits. Second, we provide two alternative explanations that may also account for the appearance of disparate correlations, neither of which
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Mysteries, Battles, and Games: Exploring Agency in Metaphors About Sexual Harassment Management Communication Quarterly (IF 1.9) Pub Date : 2023-04-25 Shawna Malvini Redden, Jennifer A. Scarduzio
Given the personal nature of sexual harassment and the typically confidential, bureaucratic reporting processes in organizations, first-person stories about sexual harassment reporting are somewhat...
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Being Creative Within (or Outside) the Box: Bridging Occupational Identity Gaps Management Communication Quarterly (IF 1.9) Pub Date : 2023-03-25 Stephanie L. Dailey, Casey S. Pierce, Diane E. Bailey, Paul M. Leonardi, Bonnie Nardi
This study advances organizational communication scholarship by introducing the notion of an occupational identity gap as a misalignment among the personal, relational, communal, and enacted frames...
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Politics of Transnational Feminism to Decolonize Feminist Organizational Communication: A Call to Action Management Communication Quarterly (IF 1.9) Pub Date : 2023-03-13 Mahuya Pal, Beatriz Nieto-Fernandez
We draw upon transnational feminism as a theoretical resource to outline decolonial thinking for feminist organizational communication in this essay. Decolonial perspectives in transnational femini...
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How to Engage Employees in Corporate Social Responsibility? Exploring Corporate Social Responsibility Communication Effects Through the Reasoned Action Approach Management Communication Quarterly (IF 1.9) Pub Date : 2023-03-10 Chuqing Dong, Yafei Zhang, Song Ao
Increasingly, employees are recognized as important enactors and contributors to corporate social responsibility (CSR) activities, making their engagement a critical consideration of internal stake...
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Embracing Opportunity and Bracing for the Future: Renewal Discourse and Inoculation Management Communication Quarterly (IF 1.9) Pub Date : 2023-03-05 Lindsay L. Dillingham
This paper explores the potential to address mid-crisis communication needs in longitudinal crises by using a paired renewal discourse and inoculation messaging strategy. While renewal discourse fo...
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Interactive Management Research in Organizational Communication Management Communication Quarterly (IF 1.9) Pub Date : 2023-02-28 Robert J. Razzante, Michael Hogan, Benjamin Broome, Sarah J. Tracy, Devika Chawla, Donna M. Skurzak
In this research methods essay, we describe Interactive Management Research (IMR), a participatory action research methodology with extensive applications in organizational settings but new to orga...
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“AI Am Here to Represent You”: Understanding How Institutional Logics Shape Attitudes Toward Intelligent Technologies in Legal Work Management Communication Quarterly (IF 1.9) Pub Date : 2023-02-17 Chengyu Fang, J. Nan Wilkenfeld, Nitzan Navick, Jennifer L. Gibbs
The implementation of artificial intelligence (AI) in work is increasingly common across industries and professions. This study explores professional discourse around perceptions and use of intelli...
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Determinants of Alliance Formation and Dissolution Among International Health Organizations: The Influence of Homophily and Institutional Power in Affinity Communication Networks Management Communication Quarterly (IF 1.9) Pub Date : 2023-02-09 Rong Wang, Jieun Shin
Guided by institutional theory, this study examines how homophily and institutional power influence the tie formation and dissolution of interorganizational collaboration networks. The analysis foc...
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Activated Differences: A Qualitative Study of How and When Differences Make a Difference on Diverse Teams Management Communication Quarterly (IF 1.9) Pub Date : 2023-01-22 Luisa Ruge-Jones, William C. Barley, Sam R. Wilson, Chandler MacSwain, Lauren Johnson, Jack Everett, Marshall Scott Poole
Current studies of diversity in teams and organizations highlight the importance of examining activated, rather than just dormant, differences on a team. In this study, we contribute to organizatio...
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How Transparent Internal Communication From CEO, Supervisors, and Peers Leads to Employee Advocacy Management Communication Quarterly (IF 1.9) Pub Date : 2023-01-22 Yeunjae Lee, Enzhu Dong
The purpose of this study is to examine the role of transparent internal communication from multiple communication entities within organizations—CEO, supervisors, and peers—in employees’ internal a...
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Work-Life Balance and Flexible Organizational Space: Employed Mothers’ Use of Work-Friendly Child Spaces Management Communication Quarterly (IF 1.9) Pub Date : 2023-01-17 Sarah Jane Blithe
The complex process of work-life management combined with social and economic demands have created difficulties for many working mothers. Although ideologies about “good mothers” suggest that mothe...
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Integrating Moral Outrage in Situational Crisis Communication Theory: A Triadic Appraisal Model for Crises Management Communication Quarterly (IF 1.9) Pub Date : 2023-01-09 W. Timothy Coombs, Elina R. Tachkova
This study uses moral outrage to create a triadic appraisal of crises for situational crisis communication theory (SCCT). The addition of moral outrage improves the theory with an eye toward enhanc...
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Granted Utility, a Proposal for the Rhetoric of Nonprofit Wrongdoing Management Communication Quarterly (IF 1.9) Pub Date : 2022-12-25 Ashley Jones-Bodie
This article explores the discourse of nonprofit wrongdoing through a thematic analysis of over 450 texts, including media coverage and organizational responses, surrounding four cases of nonprofit...
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Deific Figures and Human Bodies: Creating Hierarchies of Difference through the Incarnation of Moral Authority Management Communication Quarterly (IF 1.9) Pub Date : 2022-12-22 Elaine Schnabel
Religious communities have long affirmed the agency of their sacred texts and their God/gods, providing a unique site of study for research on ventriloquizing authority (Jahn, J. L. S. (2016). Adap...
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Structurational Divergence, Implicit Orientations to Active Followership, and Employees’ Selection of Upward Dissent Strategies and Silence Management Communication Quarterly (IF 1.9) Pub Date : 2022-12-19 Alaina C. Zanin, Ryan S. Bisel
This study investigated dissent strategy selection as a product of structurational divergence (SD) and individuals’ lay theories of leader and follower roles. A survey of working adults (N = 338) r...
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Managing Visibilities: The Shades and Shadows of NGO Work in Repressive Contexts Management Communication Quarterly (IF 1.9) Pub Date : 2022-12-09 Oana B. Albu
This study explores how visibilities are produced and managed, and how they transform the work of activists operating in repressive contexts. To advance emerging research, this study blends theoret...
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Communication Technology and Social Support to Navigate Work/Life Conflict During Covid-19 and Beyond Management Communication Quarterly (IF 1.9) Pub Date : 2022-12-08 Inyoung Shin, Sarah E Riforgiate, Michael C Coker, Emily A Godager
Drawing on a national survey of 447 U.S. workers who transitioned to remote work during COVID-19, this study examined how different types of communication technologies (CTs) used for work and priva...
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How Family-Supportive Leadership Communication Enhances the Creativity of Work-From-Home Employees during the COVID-19 Pandemic Management Communication Quarterly (IF 1.9) Pub Date : 2022-12-07 Yeunjae Lee, Jarim Kim
Adapting to the remote working environment has been one of the most visible challenges for many organizations during the COVID-19 pandemic. As employee creativity helps organizations’ survival and ...
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Relational Balance in the Workplace: Exploring the Moderating Role of Organizational Commitment Management Communication Quarterly (IF 1.9) Pub Date : 2022-11-10 Brian Manata
This paper uses a diverse organizational sample to test portions of Heider’s (1946, 1958) balance framework. First, a review of balance theory is provided, and then theoretical relationships betwee...
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Blue-Collar and Healthy Worker Identities: How Parallel Ideal Worker Identities Sustain Unobtrusive Control on the Shop-Floor Management Communication Quarterly (IF 1.9) Pub Date : 2022-10-25 Eric P. James, Alaina C. Zanin, Zack Damon
This study examines employees at a metal fabrication plant and their experiences with a workplace wellness initiative, which included on-site CrossFit classes. Interviews with 16 workers and partic...
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“If Something Were to Happen”: Communicative Practices of Resilience in the Management of Work-Life Precarity Management Communication Quarterly (IF 1.9) Pub Date : 2022-09-01 Annis G. Golden, Jane Jorgenson
A substantial body of literature considers the experience of precarious work in market economies. Only recently, however, have scholars of work begun to consider the impact of precarity in the work...
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Counter-Narratives Mobilized by Deprived Communities Through Theatre Interventions: Deconstructing and Reframing Master Narratives Management Communication Quarterly (IF 1.9) Pub Date : 2022-08-19 Fabio Prado Saldanha, Marlei Pozzebon, Chantale Mailhot, David Le Puil
Mise au Jeu is a Quebec-based social intervention organization that has been putting on forum theatre – in the Augusto Boal tradition of the theatre of the oppressed – for over 20 years. We investi...
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Brazilian White-Collar Employees’ Discourses of Meaningful Work and Calling Management Communication Quarterly (IF 1.9) Pub Date : 2022-08-15 Gustavo S. D. Barreto, Patrice M. Buzzanell, Carla M. Cipolla
The search for meaningfulness in work is considered a human need, resulting in growing communication and interdisciplinary scholarship. However, most studies are quantitative and situated in Wester...
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Seedlings in the Corporate Forest: Communicating Benevolent Sexism in Dow Chemical’s First Internal Affirmative-Action Campaign Management Communication Quarterly (IF 1.9) Pub Date : 2022-07-19 Megan E. Cullinan, Kourtney Maison, Melissa M. Parks, Madison A. Krall, Emily Krebs, Benjamin Mann, Robin E. Jensen
Organizational affirmative-action programs have often failed to reach their goals, especially in the context of STEM professions and companies. Our study analyzes one of the first internal affirmat...
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“Tearing the Fabric” or “Weaving the Tapestry”? A Discursive Resources Approach to Identity-Implicating Organizational Events Management Communication Quarterly (IF 1.9) Pub Date : 2022-07-02 Mathew L. Sheep, Alexandra Rheinhardt, Elaine C. Hollensbe, Glen E. Kreiner
How do organizational members discursively construct large-scale organizational events that have identity implications? Whereas previous studies have focused primarily on collectively construed org...
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Learning From the Diverse Perspectives and Voice of Newcomers: A Contingency Model Management Communication Quarterly (IF 1.9) Pub Date : 2022-07-01 Mengqi Monica Zhan
New organizational members can be an essential source to work teams. Yet, it is unclear whether teams can leverage newcomers’ distinct backgrounds, knowledge, and expertise through communicative pr...
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Agribusiness Organizing in the Philippine South: The Intertextual Power Play of Weather and Market Agencies Management Communication Quarterly (IF 1.9) Pub Date : 2022-06-29 Crina E. Tañongon
This paper shows how an agribusiness in a remote agrarian village in the Philippines has been organized in traditional ways amid technological advancements and the free market. The paper draws on t...
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Facing Adversity Together: Toward a Genre of Organization- Stakeholder Resilience Discourse Management Communication Quarterly (IF 1.9) Pub Date : 2022-06-29 Lindsey B. Anderson, Ashley Jones-Bodie
Organizations, such as universities, face a variety of adversities, challenges, or disruptions that call for resilience to be enacted. Resilience is an important communicative process that relies o...
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A Configurational Approach to Attracting Participation in Crowdsourcing Social Innovation: The Case of Openideo Management Communication Quarterly (IF 1.9) Pub Date : 2022-06-16 Rong Wang, Bin Chen
Crowdsourcing social innovation refers to utilization of crowdsourcing to solve social issues. It faces two organizational communication challenges to attract contributions: the public’s short atte...
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“Death Threats don’t Just Affect You, They Affect Your Family”: Investigating the Impact of Whistleblowing on Family Identity Management Communication Quarterly (IF 1.9) Pub Date : 2022-06-13 Brian K. Richardson
Organizational whistleblowers routinely encounter retaliation such as job loss, ostracism, intimidation, and death threats which can impact their “master status,” or core identity. Questions remain...
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Publics’ Views of Corporate Social Advocacy Initiatives: Exploring Prior Issue Stance, Attitude Toward a Company, and News Credibility Management Communication Quarterly (IF 1.9) Pub Date : 2022-06-02 Sun Young Lee, Sungwon Chung
Corporate social advocacy (CSA) has emerged to promote change on social issues in response to publics’ expectations and demands, but how different publics might respond to CSA differently is little understood. Grounded in Du et al.’s (2010) corporate social responsibility (CSR) communication framework, social judgment theory (SJT), and the elaboration likelihood model (ELM), we conducted an online
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Workplace Bullying in Academia: A Conditional Process Model Management Communication Quarterly (IF 1.9) Pub Date : 2022-05-20 Alan K. Goodboy, Matthew M. Martin, Carol B. Mills, Cathlin V. Clark-Gordon
Guided by the job demand-control-support model of workplace strain, this study tested a theoretical model of academic work environments to explain workplace bullying in academia. College professors (N = 503) completed a questionnaire about working in academia and experiencing bullying at work. Results of a conditional process analysis revealed that psychological job demands affected workplace bullying
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Storytelling Networks that Build Community Power: Urban Equity Advocacy From a Communication Infrastructure Lens Management Communication Quarterly (IF 1.9) Pub Date : 2022-05-16 George Villanueva
Urban scholars suggest that communication can be key to equity advocacy and organizing for social justice in cities, but a gap exists in studies grounded in communication theory. This article theorizes everyday urban equity advocacy through communication infrastructure theory (CIT), an ecological framework grounded in the notion that communities are discursively constructed. Sourced from 34 semi-structured