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Perceptions of Professionalism and Authenticity in AI-Assisted Writing Business and Professional Communication Quarterly Pub Date : 2024-03-12 Anthony W. Coman, Peter Cardon
This study captured the perspectives of 887 working adults to explore views of professionalism, authenticity, and effectiveness of AI-generated messages. With a 3 (message type) × 2 (disclosed vs. undisclosed) × 2 (ChatGPT-generated vs. Google-generated AI messages) design, professionals generally view AI-generated content favorably in all conditions. Across all messages, professionals consistently
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Changes in Risk Reporting by Japanese and U.S. Corporations, 2010-2019 Business and Professional Communication Quarterly Pub Date : 2024-03-05 Shinobu Suzuki
This study undertakes a cross-cultural examination of corporate risk reporting to test for convergence and divergence perspectives on risk communication. It asks whether the frequencies of risk topics communicated by globalizing organizations from different national cultures become isomorphic or remain culturally distinct. It analyzed longitudinal data on risk factors reported by Japanese and U.S.
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The Importance of Topoi in the Business and Professional Communication Classroom Business and Professional Communication Quarterly Pub Date : 2024-02-14 Christina L. McDowell, Annette M. Holba
This essay discusses the need and the value of explicitly integrating rhetoric within the business classroom setting; introduces basic rhetorical structures that enhance the workplace skill set; identifies the significance of topoi in the business and professional communication classroom pedagogy; and provides an example of the practical application of using topoi as a pedagogical construct in the
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Entrepreneurial Mindsets & Rhetorical Canons: Enhancing Business Communication Pedagogy via Cross-disciplinary Theory, Praxis Business and Professional Communication Quarterly Pub Date : 2024-02-13 Josie A. Burks, Craig E. Armstrong
Business and professional communication courses hold special opportunities to contribute to students’ development of entrepreneurial mindsets through the use and extension of classical rhetorical theory and praxis. We situate pedagogical activities within the context of the entrepreneurial venture pitch by using Rhetorical Canons of invention, arrangement, style, memory, and delivery to develop oral
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Empowering Product Teams to Advance Inclusive Language and Mitigate Hateful Speech on Social Media Products Business and Professional Communication Quarterly Pub Date : 2024-02-09 Genevieve Smith, Gabriella Licata, Ishita Rustagi
As social media use proliferates, so does hateful language on such platforms among users. How might product teams be empowered to tackle hateful speech and promote inclusive language proactively among users? We developed an intervention that targets the organizational culture of tech companies and their product teams as a driver for change. More specifically, the intervention aimed to advance inclusive
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Accent Bias Training in Undergraduate Human Resource Management Education Business and Professional Communication Quarterly Pub Date : 2024-02-09 Mary Grantham O’Brien, Thao-Nguyen Nina Le, Anamaria Bodea, Pavel Trofimovich, Masako Shimada
Accent bias, a type of linguistic bias that is based on a speaker’s pronunciation, is a source of partiality in hiring and retention decisions. This study sought to understand perspectives on linguistic diversity and accent bias among university instructors and students in undergraduate human resource management programs. Results point to a lack of coverage alongside stereotypical views about accents
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Something to Talk About! Testing the Antecedents and Consequences of Workplace Romance in Indian Hotel industry Business and Professional Communication Quarterly Pub Date : 2024-02-09 Seep Sethi, Shalini Srivastava
The present study attempts to understand and establish the interplay between workplace romance and workplace gossip through the lens o McClelland’s theory of need in the context of the Indian hospitality industry. The data were collected from 216 hotel employees using a time-lagged design. PLS-SEM was used to test the hypothesized associations. The results indicated a positive association between workplace
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Role of Experiential Learning Program on Business Writing Skills of Management Students Business and Professional Communication Quarterly Pub Date : 2024-02-07 Shruti Srinivasan, Ravikumar Thangaraj, Jain Mathew
Purpose:Writing has been identified as an important skill. Business writing refers to the form of writing that is used to communicate in formal settings in various corporations and organizations. A number of research studies have identified writing as a crucial skill that needs to be developed by students. The purpose of the study is therefore to understand how an experiential learning module on business
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An Analysis of Online Perceptions in Response to Microsoft’s and Google’s Sexual Harassment Scandals Business and Professional Communication Quarterly Pub Date : 2024-02-07 Roxana D. Maiorescu
This study contributes to the literature on corporate diversity and crisis management by analyzing stakeholder perceptions in the aftermath of Google’s and Microsoft’s sexual harassment scandals. The results reveal that both scandals were construed from the perspective of activism, an inherent feature of social media communication. While users made demands for additional corrective action from both
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Selections From the ABC 2023 Annual Conference, Denver, Colorado, USA: Seeing the Future of Business Communication Teaching From a Mile High Perch Business and Professional Communication Quarterly Pub Date : 2024-02-06 D. Joel Whalen, Charles Drehmer, Andrew Cavanaugh
Artificial intelligence assignments lead this article’s 11 teaching innovations selected from the My Favorite Assignments presented at the 2023 Association for Business Communication’s Annual International Conference held in Denver, Colorado. USA. Pedagogy presented here also includes ideas to enhance student engagement and techniques to transform learning via gamification.
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Harry Potter and the Artificially Intelligent Wand: Learning Team Communication in a Simulation Environment Business and Professional Communication Quarterly Pub Date : 2024-02-06 Payal Mehra, Gaurav Lavanya, Rishab Chauhan
Communication scholars have done an excellent work in creating business simulations to engage the students in learning communication concepts. However, more can be done to foster interactive business and professional communication pedagogy. Instructors must continue to devise new ways to enable the students to apply business communication concepts. In response to these calls, this article presents
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Overcoming Emotional and Communication Barriers With Performing Arts Strategies: The Case of Puerto Rican Business Students Business and Professional Communication Quarterly Pub Date : 2024-01-30 Anamari Irizarry Quintero
This article discusses interdisciplinary approaches to help students overcome communication barriers by integrating performing arts in Business Communication courses. Companies emphasize a workforce with solid soft skills to succeed. International Business employs English; thus, practical communication skills in English provide access to jobs in international scenarios. However, in Puerto Rico, second-language
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Is Your Résumé/Textbook Up-To-Date? An Audit of AI ATS Résumé Instruction Business and Professional Communication Quarterly Pub Date : 2024-01-29 Kathryn Lookadoo, Sarah Moore
Businesses increasingly use Artificial Intelligence (AI) Applicant Tracking Systems (ATS) to screen job applicants’ résumés. A summative content analysis auditing how 18 business communication, business English, and technical communication textbooks cover résumés and AI ATS found a lack of consensus. The study identified the challenge of offering specific advice on emerging AI technology in textbooks
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Defining Personality: Epistemic Authority in Recruitment Interviews Business and Professional Communication Quarterly Pub Date : 2024-01-28 Teija Ahopelto, Johanna Ruusuvuori, Melisa Stevanovic, Sanni Tiitinen
Personality testing is an elementary part of recruitment. The test results are increasingly considered a necessary means of obtaining information about candidates’ personalities and suitability. This has raised questions about who has the right to define a candidate’s personality in recruitment interviews. Here, we use conversation analysis to describe two strategies through which recruiters evaluate
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Bridging the Boundaries of Corporate Language Competence in Multinational Teams Business and Professional Communication Quarterly Pub Date : 2024-01-23 Maria-Luisa Weinzierl
Few studies to date examined the emotional unrest that results from communication across cultures in multinational teams (MNTs). Through examination of 12 in-depth interviews and a focus group of respondents from MNTs, this study investigates the impact of language-induced emotions in MNTs resulting from a corporate language mandate. Even with highly proficient linguists, MNTs still experience collaborative
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Team Presentation Theory I: The Five Formats Business and Professional Communication Quarterly Pub Date : 2024-01-17 Daniel Usera, Alex Fuller
Team presentations are prevalent in education and business, yet there is a notable scarcity of scholarly research and discussion on effective delivery practices. The authors bridge this gap by introducing a theoretical foundation for team presentations, enabling further exploration. They first establish prerequisites that a team must address regarding the speech outline, member roles, and transition
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Selections From the ABC 2022 Annual International Conference, Tampa, Florida, USA: Sharing Teaching Innovations With a Porpoise Pod’s Coordination, Speed, and Grace Business and Professional Communication Quarterly Pub Date : 2023-05-16 D. Joel Whalen, Charles Drehmer
Business communication teachers navigate a constantly changing pedagogical geography shaped by technology and breakthrough discoveries in linguistics, psychology, and neurobiology. My Favorite Assi...
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Technostress and Online Teaching During COVID-19 Pandemic: The Case of Lebanon Business and Professional Communication Quarterly Pub Date : 2023-05-12 Fadi Bou Reslan, Jihad El Hokayem
During the COVID-19 pandemic, several countries have eliminated face-to-face classes in all schools, requiring all teachers to deliver classes remotely. In this regard, the wide spread of informati...
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The Importance of Instructor Affirming Messages in Business Communication Students’ Writing Apprehension Business and Professional Communication Quarterly Pub Date : 2023-04-23 Michelle T Violanti, Stephanie Kelly, Emily Denton, Makayla Schill
Through the guidance of social presence theory, this study sought to understand how instructors’ affirming messages and social presence behaviors affect students’ writing apprehension in online bus...
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Supervisor Communication Competence and Employee Outcomes: Predictive Effects in Remote, Hybrid, and In-Person Workplaces Business and Professional Communication Quarterly Pub Date : 2023-04-18 Alan Mikkelson, David Sloan, Rylee Walter, Craig Hinnenkamp
Supervisor communication competence was used to predict both beneficial (Study 1) and detrimental (Study 2) employee outcomes across remote, hybrid, and in-person work experiences. In both studies,...
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Reappraising the Relationship Between Interview Anxiety and Performance Outcome in a Computer-Mediated Setting Business and Professional Communication Quarterly Pub Date : 2023-04-07 Archana Shrivastava, Shradha Kabra, Meera Kapoor
By adapting methods used to measure anxiety in physical employment interview, this study in the first stage identifies levels of anxiety induced in a computer-mediated interview setting. In the sec...
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Power Dynamics in Business English as a Lingua Franca Discourse Business and Professional Communication Quarterly Pub Date : 2023-04-07 Mohammod Moninoor Roshid, Raqib Chowdhury
Although power manifests as a form of social behavior through language, how it contributes to business English lingua franca (BELF) discourses remains underresearched. This article problematizes ho...
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To Trust or Not to Trust: Consumer Perceptions of Corporate Sociopolitical Activism Business and Professional Communication Quarterly Pub Date : 2023-04-03 Yijing Wang, Linnea Bouroncle
When companies take a stance on sociopolitical issues, it is considered corporate social advocacy (CSA). This article examines to what extent perceived corporate motives of engaging in CSA affect c...
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Teaching MBA Students Business Report Writing Using Social Media Technologies Business and Professional Communication Quarterly Pub Date : 2023-04-03 Payal Mehra
Data-driven decision making has now moved beyond its traditional domains—operations research, business economics, computer sciences, and business statistics—to “softer subjects,” such as human reso...
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Selections From the ABC 2022 Annual International Conference, Tampa, Florida: A Sunrise of Classroom-Tested Pedagogy Business and Professional Communication Quarterly Pub Date : 2023-03-31 D. Joel Whalen, Charles Drehmer
This article offers readers 11 classroom teaching innovations presented at the 2022 Association for Business Communication’s (ABC’s) Annual International Conference. Sessions were held online and o...
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Building on the Competency Pivot: Helping Students Build Job Portfolios for Employment Business and Professional Communication Quarterly Pub Date : 2023-03-31 Matt Marino
The purpose of this article is to share teaching strategies within business and professional communication that assisted students in developing a job portfolio, potentially enhancing students’ abil...
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Teaching for a Digital World: Foundations, Practices, and Possibilities Business and Professional Communication Quarterly Pub Date : 2023-03-10 Lynn B. McCool, Alanah Mitchell
Virtual teams have been adopted by organizations and studied for decades. However, the COVID-19 pandemic highlighted the importance of technology-supported collaboration more than ever. This growin...
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A 20-20 Culture Communication Template Tool for Multinational Management Business and Professional Communication Quarterly Pub Date : 2023-03-06 Apoorva Bharadwaj
The article deals with intercultural business communication challenges that complicate discourses in multinational organizations. The article explores the cultural incompatibility problems with the...
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Examining Social Presence, Team Cohesion, and Collaborative Writing in Online Teams Business and Professional Communication Quarterly Pub Date : 2023-02-21 Lynn B. McCool
In a case study involving three asynchronous online professional writing courses, this research investigates students’ abilities to establish a social presence and build team cohesion via collabora...
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Transnational Technical Communication: English as a Business Lingua Franca in Engineering Workplaces Business and Professional Communication Quarterly Pub Date : 2023-02-21 Amy Hodges, Leslie Seawright
Recent scholarship argues for increased attention to students’ linguistic diversity and intercultural communication competence. Our study examined the experiences of 10 working engineers who had gr...
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Exploring Bias in Evaluation of Job Seeker Introductory Emails Business and Professional Communication Quarterly Pub Date : 2023-02-21 Stephanie Kelly, Jorge Gaytan, Shona Morgan, Michael K. Cundall, Jr., Galen Foresman
This study explored potential biases in professional writing evaluation. An experiment was conducted in which individuals with hiring authority or influence at their workplace evaluated an email wi...
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My Favorite Assignment—A Storm Surge of Teaching Innovations Business and Professional Communication Quarterly Pub Date : 2023-02-01 D. Joel Whalen, Charles Drehmer
This article presents a curated collection of 10 teaching innovations debued at the Association for Business Communication’s 87th annual meeting held in Tampa, Florida, USA, and online October 2022...
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The Top 10 Soft Skills in Business Today Compared to 2012 Business and Professional Communication Quarterly Pub Date : 2023-01-29 Shannon Fletcher, Kristen R. V. Thornton
The work environment has drastically changed in the last 10 years, necessitating a new look at which soft skills are most relevant in today’s workplace. Because of COVID-19, organizations had to ra...
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Memes as Instructional Tools for Experiential Information Processing in Public Speaking Courses Business and Professional Communication Quarterly Pub Date : 2023-01-29 Daneshwar Sharma
Students process information in two modes: cognitive and experiential. Case studies and stories are generally used as tools for experiential information processing. This article uses memes as an in...
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Training and Development in Argumentative and Aggressive Communication: Contributions of Dr. Andrew S. Rancer Business and Professional Communication Quarterly Pub Date : 2023-01-29 Theodore A. Avtgis
This article discusses the work of Professor Andrew S. Rancer and his contributions to theory-building and application efforts of argumentative and aggressive communication. Germinal training effor...
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Annual Reports Readability From Linguistic and Communication Perspectives: Systematic Literature Review Business and Professional Communication Quarterly Pub Date : 2023-01-29 Herenia Gutiérrez Ponce, Julián Chamizo González, Manar Al-Mohareb
This research presents a new theoretical framework through assessing readability research based on the linguistics and communication perspectives to determine the obfuscation probabilities and how ...
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The Theory of Independent-Mindedness: Three Decades of Research on Organizational Communication Effectiveness Business and Professional Communication Quarterly Pub Date : 2023-01-29 Theodore A. Avtgis, Andrew S. Rancer
The purpose of this article is to review over three decades of research supporting the organizational communication management theory known as the Theory of Independent-Mindedness. The theory is es...
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In-Demand Instructional Communication Competencies for Organizational Trainers Business and Professional Communication Quarterly Pub Date : 2023-01-20 Craig Engstrom, Rose Helens-Hart
An analysis of surveys (N = 143) and interviews (n = 34) with human resources and talent development professionals suggest respondents desired corporate trainers who were competent communicators—wh...
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Speaking to the Head and the Heart: Prioritizing Empathetic Communication in the Post-COVID Workplace Business and Professional Communication Quarterly Pub Date : 2023-01-12 Kevin T. Caffrey
As of August 2022, COVID-19 continues to affect our daily lives in physical, psychological, and financial ways. Many vulnerable individuals are struggling to adapt to returning to work and as a res...
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Bringing an Entrepreneurial Lens to the Business Communication Course Business and Professional Communication Quarterly Pub Date : 2023-01-12 Elizabeth C. Tomlinson
Instructors face myriad competing demands for topical coverage in their courses, while navigating pressure to teach in varied modalities and meet employers’ expectations for graduates. Starting fro...
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Job Interview Preparation: A Practical Exercise in the Rhetoric of Oral Argument Business and Professional Communication Quarterly Pub Date : 2023-01-10 Daniel Plung
Job interviews require applicants to demonstrate two things: experience with direct value to the company and a fit with the team and company culture. A technique is detailed demonstrating how to de...
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Perpetuating Perceptions: Understanding the “Chaining” of a Common Training Narrative Beyond the Classroom Business and Professional Communication Quarterly Pub Date : 2023-01-07 Robin Smith Mathis, Philip J. Aust
Workplace learning initiatives are influenced by perceptions, and negative perceptions hinder organizational innovation and productivity. This exploratory study presents an argument that messages s...
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Empathy Competencies and Behaviors in Professional Communication Interactions: Self Versus Client Assessments Business and Professional Communication Quarterly Pub Date : 2023-01-03 Melissa Fuller, Menno de Jong, Elanor Kamans, Marca Wolfensberger, Mark van Vuuren
Empathy is an important competence for communication professionals. This article investigates two aspects of empathy in an educational setting: the validity of self versus other assessments and the...
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Managing in Writing: Recommendations from Textual Patterns in Managers’ Email Communication Business and Professional Communication Quarterly Pub Date : 2022-12-10 Katarzyna Molek-Kozakowska, Dorota Molek-Winiarska
This study draws from personality psychology and linguistics of written communication to explore the characteristics of self-selected well-written email communications (N=273) solicited from Polish...
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Professionals’ Understanding of Accessibility Regarding Business Communication Materials Business and Professional Communication Quarterly Pub Date : 2022-11-24 Sherrie L. Drye, Stephanie Kelly, Thelma Woodard
The purpose of this study was to gauge the understanding of accessibility related to business communication material among individuals working in corporate America. Participants were asked to defin...
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Communication Apprehension in the Workplace: Focusing on Inclusion Business and Professional Communication Quarterly Pub Date : 2022-11-24 Peter Cardon, Ephraim A. Okoro, Raigan Priest, Greg Patton
Communication apprehension can lead to professional challenges for individuals, teams, and organizations. This is the first study of communication apprehension that involved a randomized national s...
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Developing Self-Efficacy in Public Speaking Using Video and Digital Oratory on YouTube Business and Professional Communication Quarterly Pub Date : 2022-11-14 Daneshwar Sharma
Digital communication and digital oratory have become an integral part of today’s workplace. This research discusses an innovative assessment tool that uses digital oratory and digital video along ...
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Cognitive and Graphic Design Principles for Creating Well-Organized, Visually Appealing Slide Decks Business and Professional Communication Quarterly Pub Date : 2022-11-14 Thomas Cavanagh
Slide decks are a ubiquitous form of communication in both academia and business, and business communication instructors must be able to model and teach multimedia design principles. The literature...
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Rebuilding From the Ground Up: Employer and Alumni Perspectives for Course Redesign Business and Professional Communication Quarterly Pub Date : 2022-11-14 Rachel Dolechek, Kruti Lehenbauer
Institutions rely on career-ready competencies developed by the National Association of Colleges and Employers (NACE) to understand the nationwide job outlook and labor market trends. The purpose o...
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Business English Needs and Secondary Vocational Business English: The Case of Greek Workplaces Business and Professional Communication Quarterly Pub Date : 2022-09-20 Marianthi Batsila, Prithvi N. Shrestha
Vocational education (VE) has been a priority for employability globally. There is, however, limited research on what employers want from secondary school VE graduates regarding their communication...
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“We Do Everything”: The Broad, Evolving, Varied, and Tentative Corporate Communication Field Business and Professional Communication Quarterly Pub Date : 2022-09-20 Jeremy P. Fyke, Amy Schmisseur, Nathan G. Webb, Mary Vaughn, Jimmy Davis
Through the reflections of professionals occupying a variety of corporate communication roles, our aim was to understand what the corporate communication profession looks like in the current market...
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Examining Online MBA Students’ Social Presence and Career Planning Self-Confidence Business and Professional Communication Quarterly Pub Date : 2022-09-20 Leslie Ramos Salazar, Yafei Zhang, Heidi Huntington, Priyanka Khandelwal, Pradnya Joshi
It is unknown whether social presence in internet-based MBA courses enhances students’ career success. This study examined general self-efficacy and goal orientation mediation models to determine w...
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Designing a Course in Business Communication Business and Professional Communication Quarterly Pub Date : 2022-09-20 Deborah C. Andrews
Design thinking, broadly understood as an organizational and entrepreneurial process aimed at innovative problem solving, has been productively incorporated by scholar-teachers in rhetoric, writing...
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Qualitative Oral-Presentation Feedback: Comparisons from Business Professionals, Instructors, and Student Peers Business and Professional Communication Quarterly Pub Date : 2022-09-16 Matthew J. Baker, William H. Baker
Previous studies compare quantitative feedback ratings of student peers and instructors, but new presentation-feedback technologies enable qualitative-feedback comparison. This study extends previo...
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Making Meaningful Connections and Learning Workplace-Like Business Writing Through LinkedIn and Blogging Business and Professional Communication Quarterly Pub Date : 2022-09-12 Daneshwar Sharma
Business writing has been a desired skill in managers. The existing traditional business writing assessment tools like written examination and hand-in assignments based on genre-specific instructio...
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Engaging Students in Writing Data Requests: A Role-Playing Writing Exercise Business and Professional Communication Quarterly Pub Date : 2022-09-12 Julie Ann Stuart Williams, Philip E. Billings, Joshua L. Estep, Ashanae D. Pinder
Despite organizations increasingly seeking talent to identify data to make better business decisions, many assignments provide the data for the students. This article encourages curriculum to intro...
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Participation Styles, Turn-Taking Strategies, and Marginalization in Intercultural Decision-Making Discourse Business and Professional Communication Quarterly Pub Date : 2022-09-09 Josef Williamson
Marginalization in decision-making discourse results in disempowerment of the marginalized and detracts from the efficacy of participatory decision making. In ESL contexts, it is usually associated...
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An Editor’s Farewell Business and Professional Communication Quarterly Pub Date : 2022-06-13 Melinda Knight
As I mentioned in my editorial for the March 2022 issue of Business and Professional Communication Quarterly (BPCQ), I planned to offer some perspective on the trends in the field I have observed in my 12 years as editor. When I first assumed the editorship, the journal had a focus on how to teach, but over time the emphasis has shifted to why we teach what we do. Thus, our “aims and scope” description
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Developing Digital Communication Competency in the Business Classroom Business and Professional Communication Quarterly Pub Date : 2022-05-12 Yogini Joglekar, David Purdy, Sabra Brock, Ayushi Tandon, Amy Dong
The COVID-19 pandemic has cast digital communication competency into sharp relief. Rapid virtualization of how we work and learn has highlighted this challenge for business education. In response, ...
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Assessing Critical Listening Skills in Accounting Community College Students: An Exploratory Inquiry of How Exercising Listening Skills Positively Impacts Students’ Test Performance Business and Professional Communication Quarterly Pub Date : 2022-05-05 Franca Ferrari-Bridgers, Sebastian Murolo
Although several studies have demonstrated the importance of listening skills in the classroom and in the workplace, business administration college programs seldom include teaching listening as part of their curriculum because of content saturation and credit hours constraints. In this pilot study, we describe how integrating simple listening activities in the classroom, without making major modifications