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The Theory of Corporate Social Advocacy (CSA) Success: A Guide to CSA Success Using Moral Foundations Theory, Balance Theory, and CSA Authenticity International Journal of Business Communication (IF 3.1) Pub Date : 2024-09-21 Joshua M. Parcha
Corporate social advocacy (CSA) can be sometimes successful—and sometimes unsuccessful—for corporations. These conflicting outcomes of CSA place corporations and their managers in a difficult position: When a corporation engages in CSA, how will the corporation and its managers know if the CSA is going to be successful or unsuccessful? To answer this dilemma, the purpose of this article is to provide
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Toward a Gender Equality at Work via Activism The Role of Transparent Internal Communication International Journal of Business Communication (IF 3.1) Pub Date : 2024-09-14 Yeunjae Lee, Jo-Yun Queenie Li, Xiao Ma
Grounded in the Social Identity Model of Collective Actions (SIMCA), this study examines the role of strategic internal communication—specifically, transparent communication—in fostering gender equality at work via women’s workplace activism: collective actions and communicative behaviors. Results from an online survey of 402 female employees in South Korea suggest that transparent communication plays
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Leading by Example: Supervisor Downward Feedback Seeking, Power Distance, and the Implications for the Feedback Environment International Journal of Business Communication (IF 3.1) Pub Date : 2024-09-14 Shana Mertens, Eveline Schollaert
This study explores the relationship between supervisors’ feedback-seeking behavior (FSB) and (1) employees’ FSB and (2) employees’ perceptions of the feedback environment. It examines the moderating role of power distance perceptions in order to study FSB in high power distance contexts. Participants were asked to track feedback exchanges with their supervisor over a two-week period. Surveying 273
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Positive Communication Practices for Enhancing Collaboration International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-31 Amy E. Mickel
Collaboration is the process of people working together toward a common goal and occurs in a wide range of contexts. When done well, almost anything is possible. Because of its potential, collaboration is touted as one of the most promising ways to address today’s most difficult and complex problems. However, not all collaborative efforts realize their potential for a variety of reasons, including
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Listening to LGBTQIA Individuals’ Pre-Employment Needs: A Mixed-Methods Positive Communication Study International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-27 Thomas J. Socha, Kayla Blansett-Peters, Kellie Fennell, Caitlin Finley, Fredous Gambo, Sasha Grigoreva, Zachary Hall, Tyran Hunt, D. J. Mack, Matty Madden, Worth Osgood, Loreto Richard De Miguel, Sherita Washington
We listened to LGBTQIA individuals in this exploratory, mixed-methods, positive communication study to better understand preemployment needs from their point of view. Among the most frequently occurring needs LGBTQIA individuals sought in prospective employers were to feel (in order of prominence): “included,” “comfortable,” “safe,” “supported,” and “secure,” in organizations where employers “respected”
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A World of Possibilities: Introducing Positive Communication Scholarship to Inspire Better Business and Organizational Communication Research International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-27 Julien C. Mirivel, Ryan P. Fuller
This special issue is an invitation to study business communication with a positive perspective. For decades, researchers in business communication have predominantly explored the problems, challenges, and issues facing organizations and leadership communication. Whether those include exploring the nature of crisis (e.g, Waller & Iluzada), communication responses and outcomes of sexual harassment (e
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Professional Caregivers’ Communicative Resilience and Flourishing During the COVID-19 Pandemic: When Disruption Lasts International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-27 Ryan S. Bisel, Katherine Ann Rush, Arden C. Roeder
The pandemic was a prolonged and ongoing work disruption, especially for professional caregivers. This explanatory sequential mixed method study revealed that caregivers’ communicative resilience (CR) was positively associated with their experience of flourishing and negatively associated with burnout and intentions to turnover—indicating that CR is, indeed, predictive of the wellbeing of professionals
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Quality Gratitude Expressions and Happiness at Work International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-25 Peter W. Cardon, Janna Wong
This research involved a mixed-methods study to explore the nature and outcomes of gratitude expressions in the workplace. A qualitative journaling study revealed that quality gratitude expressions in the workplace involve the following traits: genuine, acknowledgement of positive outcomes, acknowledgement of time and effort, acknowledgement of social support, personalized, and playful. The interview
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Motherhood at Work: Positive Communication and Maternity Leave Negotiations (Un)Bounded by Job Types International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-25 Patrice M. Buzzanell
This study explored the experiences of two sets of employed mothers ( n = 32) who returned to paid labor after taking maternity leaves in the United States prior to the COVID-19 pandemic. Interviews with 11 women working in “active” job types (high discretion, complexity, and resources) as well as 21 women working in “passive” job types (low job discretion, complexity, and resources), revealed differences
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The Role of Public Relations in an Illiberal State: The Case of Russia International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-24 Sergei A. Samoilenko, Elina Erzikova
Drawing upon in-depth interviews with seasoned public relations practitioners, this study suggests that the field of public relations in Russia has gradually transformed over the last 30 years from being relatively independent to being largely subordinated to political and business elites. Failure to sustain the role of public relations as a driver of democratization has coincided with the overall
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The Structuration of Positive Communication Experiences: The Case of the Great Resignation International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-24 Elizabeth A. Williams, Jennifer S. Linvill, Emeline Ojeda-Hecht, Meghan R. Cosgrove, Autumn Buzzetta, Abby Konkel
The Great Resignation and COVID-19 pandemic are two extended crises marked by organizational change and employee turnover. This study examines the positive organizational communication experiences that influenced employee retention during this time of organizational crisis. Data for this research were collected through 25 semi-structured interviews and analyzed using a phronetic iterative approach
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Four Dimensions of Brand Storytelling: Framework for Managing and Analyzing Online Brand Stories International Journal of Business Communication (IF 3.1) Pub Date : 2024-07-24 Dorit Zimand-Sheiner
Corporate brand storytelling is gaining significance as social media and company websites become crucial avenues for consumer engagement. As part of an effort to create engagement with the brand story across all platforms, the current article suggests combining myths’ elements. Adopting the literary approach to myths, this paper defines myth as a narrative that holds significance among its followers
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The Impact of Organization-Employee Dialogic Communication on Employee Engagement in Remote Work International Journal of Business Communication (IF 3.1) Pub Date : 2024-06-21 Yufan Sunny Qin
The goal of this study is to expand current knowledge on employee engagement in remote work by investigating the effect of dialogic communication on remote employee engagement. Drawing on dialogic theory and social exchange theory, the study tested a conceptual model that examines how organizational dialogic communication can enhance remote employees’ psychological need satisfaction for relatedness
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Looking Back, Moving Forward: A Systematic Review of Entrepreneurship Studies in Communication Research International Journal of Business Communication (IF 3.1) Pub Date : 2024-05-30 Charis Shin, Jiawei Sophia Fu
Despite scholarly consensus that communication is significant to entrepreneurial organizing, communication research in entrepreneurship is nascent. To advance theory and empirical research, this article presents a systematic review of entrepreneurship studies published in communication journals. Through a comprehensive keyword and literature search, we identified 49 relevant articles published in the
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Entrepreneurial Podcasting: A Linguistic Ethnographic Perspective International Journal of Business Communication (IF 3.1) Pub Date : 2024-05-30 Geert Jacobs
This article sets out to address a gap in the business communication literature by focusing on entrepreneurs’ use of podcasts. I will first report on the business communication research that has been done so far on podcasts and will then go on to expand the scope and explore the literature on podcasts in the wider communication field. This will lead me to propose a set of four key characteristics of
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Notes From the Editors: Communication for Persuasion, Emotions, and Customers International Journal of Business Communication (IF 3.1) Pub Date : 2024-05-28 Milton Mayfield, Jacqueline Mayfield
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We’re in This Together: Visible Social Support Actions in Virtual Teams Using Enterprise Social Media International Journal of Business Communication (IF 3.1) Pub Date : 2024-05-07 Michael S. Henry, Douglas A. Parry, Daniel B. Le Roux
Enterprise social networks (ESNs) are a communication standard within virtual teams. Among other affordances, ESNs enable colleagues to provide each other with social support. In this paper, we analyzed the message logs of virtual teams in a large open-source software project to determine how virtual teams use ESNs to provide particular forms of social support to each other and, secondly, to determine
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Organizational Communication Patterns as Predictors of Organizational Citizenship Behaviors: The Mediating Role of Citizenship Motives International Journal of Business Communication (IF 3.1) Pub Date : 2024-04-23 Colin Hesse, Alan C. Mikkelson
Organizational communication patterns were used to predict the extent to which employees engaged in organizational citizenship behaviors. Both job satisfaction and citizenship motives were examined as potential mediators in the relationship between organizational communication patterns and organizational citizenship behaviors. Using a census-matched nationally representative sample ( N = 378) data
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Bottom-Up Corporate Social Advocacy: Examining the Impact of Employees’ Empowered Engagement on Advocacy Willingness and Mediating Roles of Value Congruency and Moral Elevation International Journal of Business Communication (IF 3.1) Pub Date : 2024-03-29 Myungok Chris Yim
This study examines how empowered engagement affects employees’ willingness to advocate for corporate social advocacy (CSA) initiatives. A survey ( N = 234) indicates that employee empowerment correlates with an increased willingness to advocate for CSA initiatives. Additionally, the study identifies two mediating variables that enhance this effect: value congruency with the organization and moral
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The Importance of Multimodal Resources for Micro-Oriented Analyses of Interactions: A Case Study of Emergent Leadership in a Hybrid Meeting International Journal of Business Communication (IF 3.1) Pub Date : 2024-03-20 Julie Janssens, Dorien Van De Mieroop
In this article we argue in favor of the fine-grained, integrated analysis of multimodal resources for the study of interaction in organizational contexts. For the case presented here, we use video recordings of an authentic hybrid meeting during which the superior is absent for the majority of the interaction. We scrutinize in particular how proximal and distal deontic claims are made and leadership
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Reporting a Cyber Security Breach: How Organizations Respond International Journal of Business Communication (IF 3.1) Pub Date : 2024-03-11 Jef Naidoo, Ron Dulek, Seth Butler, Brooke Baily
Cyber breaches and ransomware attacks now occur so frequently that they have become facets of organizational life. These breaches are unique in that they are initially silent; a limited number of organizational members know about the incident so firms usually have ample time to prepare a Cyber Breach Revelation (CBR). This study analyzes 378 press releases acknowledging a cyber security breach. It
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Interaction Effect of Management Communication and Workplace Formalization on Shared Goals and Commitment of Employees During Post-Merger and Acquisition Integration International Journal of Business Communication (IF 3.1) Pub Date : 2024-03-04 Piyada Soontornchaiya, Peerayuth Charoensukmongkol
This research analyzes the effect of management communication on shared goals and organizational commitment of employees during post-merger and acquisition integration. In addition, we examine whether a work policy in terms of formalization could moderate the effect of management communication on shared goals of employees. Survey data were collected from 209 employees at a company in the power and
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Book Review: Positive Communication for Leaders: Proven Strategies for Inspiring Unity and Effecting Change by Mirivel J. C. and Lyon A. International Journal of Business Communication (IF 3.1) Pub Date : 2024-02-28 Jacqueline Mayfield, Milton Mayfield
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Notes From the Editors – Leveraging Effective Altruism: CSR Communication That Pays It Forward International Journal of Business Communication (IF 3.1) Pub Date : 2024-02-28 Jacqueline Mayfield, Milton Mayfield
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Spotlight on a Thought Leader - How to Become an Effective Communicator: Schulz von Thun’s Contribution to Business Communication International Journal of Business Communication (IF 3.1) Pub Date : 2024-02-28 Fabienne Bünzli, Martin J. Eppler
This article explores the ingredients of effective business communication, presenting the extensive work of German psychologist and communication expert Friedemann Schulz von Thun. Over the course of his 50-year career, Schulz von Thun has developed numerous frameworks and tools that enhance our understanding of how to talk to one another to settle disagreements, promote strong relationships and foster
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Methods Showcase—Using PLSF-SEM in Business Communication Research International Journal of Business Communication (IF 3.1) Pub Date : 2024-02-21 Ned Kock
Structural equation modeling (SEM) is a data analysis method that is widely used in business communication research, as well as research in many other fields, when scholars need to test complex models with multiple outcomes, interactions, or operations across different situations. To date, however, researchers have had to choose between using covariance-based SEM, and dealing with convergence problems;
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An Integrated Framework for Exploring the Impact of Leadership Communication on Employee Trust During Disruptive Crisis Times International Journal of Business Communication (IF 3.1) Pub Date : 2024-02-05 Linjuan Rita Men, Yufan Sunny Qin, Alexis Bajalia Fitzsimmons, Marcia W. DiStaso, Eve Heffron
Drawing insights from leadership, public relations, and communication literature, this study aimed to advance the theorization of leadership communication in disruptive crisis times. Specifically, leadership communication attributes of transparency, authenticity, empathy, and optimism (TAEO) were connected to a central internal communication outcome, employee trust. Through an online survey with 1
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Optimizing AI Social Chatbots for Relational Outcomes: The Effects of Profile Design, Communication Strategies, and Message Framing International Journal of Business Communication (IF 3.1) Pub Date : 2024-02-05 Alvin Zhou, Wan-Hsiu Sunny Tsai, Linjuan Rita Men
With more corporations incorporating artificial intelligence (AI) tools like social chatbots into their public communication practices, we explore optimal chatbot designs for organization-public relational outcomes. Our 2 × 2 × 2 factorial web experiment with eight custom-designed chatbots showed that communication strategies (verbal and non-verbal social cues such as emoji, memes, filler words, and
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Don’t Mess With Mama Bear: How Workplace Bullying Bystanders Find Meaning in Their Role International Journal of Business Communication (IF 3.1) Pub Date : 2024-01-30 Jenilee Crutcher Williams, Michelle T. Violanti
Workplace bullying is a widespread issue with nearly 80 million people in the U.S. affected. Bystanders (i.e., non-bullied witnesses), who can adopt constructive or destructive behaviors, become integral to the trajectory of bullying issues. This study uses a sensemaking in organizations theoretical framework to examine how workplace bullying bystanders in academia make sense of their position. Thirty-seven
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Authentic Leadership, Motivating Language, Psychological Empowerment, and Work Engagement: A Serial Mediation Model International Journal of Business Communication (IF 3.1) Pub Date : 2024-01-22 Bulent Uluturk, Elgiz Yilmaz Altuntas, Pelin Hürmeriç
The purpose of this study was to develop and test a model to investigate the serial mediating roles of motivating language and psychological empowerment in the relationship between authentic leadership and work engagement. Using a sample of Turkish public hospital nurses, the findings indicate that authentic leadership positively affects work engagement directly and indirectly through motivating language
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Cross-National Study of Transparency in CSR Communication and Corporate Trust: Mediating Roles of Perceived Altruism and Perceived Skepticism International Journal of Business Communication (IF 3.1) Pub Date : 2024-01-22 Hyejoon Rim, Chuqing Dong, Yafei Zhang
This study uses online surveys administered in the US ( N = 491), the UAE ( N = 538), and South Korea ( N = 548) to examine the associations between transparency strategies in CSR communication (i.e., participation, substantial information, and accountability) and the public’s evaluation of corporate trust. Additionally, it investigates the mediating roles of perceived altruism and skepticism toward
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Is Cyberloafing an Outcome of Supervisor Phubbing: Examining the Roles of Workplace Ostracism and Psychological Detachment International Journal of Business Communication (IF 3.1) Pub Date : 2023-05-06 Anubhuti Saxena, Shalini Srivastava
Supervisor phubbing (or phone snubbing) is the phenomenon where a supervisor snubs a subordinate by favoring his/her mobile phone above him/her when they are in a meeting. Subordinates who are phon...
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Collective Responsibility in the Workplace and its Effects on COVID-19 Vaccine Acceptance Among Employees: The Role of Strategic Internal Communication International Journal of Business Communication (IF 3.1) Pub Date : 2023-05-06 Jo-Yun Li, Weiting Tao, Yeunjae Lee
Businesses, as one of the largest units in society, are expected to be socially responsible and become vaccine advocate to help with recovery from the COVID-19 pandemic. Building upon this expectat...
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Subordinate Articulated Dissent as Influenced by Supervisor Behaviors: The Hazards of Humor International Journal of Business Communication (IF 3.1) Pub Date : 2023-04-07 Stephanie Kelly, Cheng Zeng, Michael K. Cundall, Jr.
This study investigated the influence of supervisor communication on subordinates’ articulated dissent behaviors. Through the guidance of construal level theory, it was proposed that supervisor com...
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Congruence in Communication and Customer Booking Decision: A Cognitive Heuristic Perspective International Journal of Business Communication (IF 3.1) Pub Date : 2023-03-06 Hongli Wang, Cuiqi Liang, Yunxia Zhu, Mengnan Zhou
This study adopts a cognitive heuristic perspective to examine the role of congruence in communication in influencing customer decision-making in the Airbnb context. It is well accepted that home-f...
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Commentary—Much ado About Something Else. Donald Trump, the US Stock Market, and the Public Interest Ethics of Social Media Communication International Journal of Business Communication (IF 3.1) Pub Date : 2023-03-06 Leonella Gori, Pier Luigi Sacco, Emanuele Teti, Francesca Triveri
We analyze Donald J. Trump’s Twitter activity over the last months of the 2016 presidential campaign, his period as President Elect, and his Presidential term until Fall 2019, shortly before the ou...
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Value Creation in Start-Up Discourse: Linking Pitch and Venture Through Logics of Justification International Journal of Business Communication (IF 3.1) Pub Date : 2023-01-11 Germán Varas, Omar Sabaj, Clay Spinuzzi, Miguel Fuentes, Valentin Gerard, Paula Cabezas
How do start-ups create value through the language of their business pitches? In this article, we investigate that question by identifying the logics of justification they use, traditionally concep...
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Dissent in Reality: A Commentary on Representations of Organizational Dissent on Undercover Boss International Journal of Business Communication (IF 3.1) Pub Date : 2022-12-18 Rose Helens-Hart, Jenna Haugen, Robert Lloyd
Reality television that allegedly takes us inside organizations provides researchers with abundant data to consider how culture industries narrate and shape understandings of (un)idealized work pra...
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Employee-Organization Identity Fusion: Connecting Leadership and Symmetrical Internal Communication to Identity- and Engagement-Related Outcomes International Journal of Business Communication (IF 3.1) Pub Date : 2022-10-26 Arunima Krishna
Employees are key organizational stakeholders whose value to the enterprise’s functioning has long been emphasized in business communication literature. The present study serves to integrate busine...
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Examining the Influence of Algorithmic Message Personalization on Source Credibility and Reputation International Journal of Business Communication (IF 3.1) Pub Date : 2022-10-11 Natalie Brown-Devlin, Hayoung Sally Lim, Jingyue Tao
Digital technologies such as AI (Artificial Intelligence) and big data analytics are altering public relations practices such as scanning social media and posting during crises. Crisis scholarship ...
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Commentary: A Space for Place in Business Communication Research Updated International Journal of Business Communication (IF 3.1) Pub Date : 2022-10-03 Deborah C. Andrews
In a Commentary published in 2017, I urged researchers to consider place both as a setting and an agent fostering collaborative practices in open-plan corporate offices (Andrews, 2017). This Commen...
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Increasing Employee Motivation to Lead Through an Understanding of Communication Apprehension International Journal of Business Communication (IF 3.1) Pub Date : 2022-09-13 Joy Jones-Carmack
This study expanded on current theoretical understanding of motivation to lead by testing a model that includes communication apprehension as a key predictor of motivation to lead. The hypotheses w...
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Perceived Organizational Listening Effectiveness: A Comparison of Consumer Intelligence Provider and Consumer Intelligence User Assessments International Journal of Business Communication (IF 3.1) Pub Date : 2022-09-05 David Randall Brandt, William A. Donohue
This paper describes research focusing on how an organizational member’s role in the process—specifically, whether s/he is a consumer intelligence provider or a consumer intelligence user—may impac...
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Self-Leadership and Psychological Capital as Mediators in the Influence of Leader Motivating Language on Everyday Innovative Behavior International Journal of Business Communication (IF 3.1) Pub Date : 2022-09-05 Wei Su, Juhee Hahn
Innovation is critical to the growth and prosperity of an organization. In daily work, everyday innovation is more often developed by employees than large-scale institutional innovation. This resea...
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Do We Burn Ourselves Trying to Save Face? Face Concerns as a Predictor of Subordinate Willingness to Self-Censor and Burnout International Journal of Business Communication (IF 3.1) Pub Date : 2022-08-23 Stephanie Kelly, Wiley S. Brown, Sherrie Drye
The face concerns a person holds dictates how they will approach conflict in the workplace. The present study sought to understand how these conflict orientations ultimately affected subordinate bu...
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The Influence of Colorblind and Race-Acknowledged Organizational Socialization Messages During Offer Consideration International Journal of Business Communication (IF 3.1) Pub Date : 2022-08-23 Jasmine T. Austin, Ryan S. Bisel
This study investigated a key question involved with attracting and retaining a diverse workforce: Should recruiters provide race-related realistic organizational previews (ROPs) to job candidates ...
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One Earth, One Humanity Versus the Virus: Examining the Global COVID-19 Social Partnership Communication Networks on Social Media International Journal of Business Communication (IF 3.1) Pub Date : 2022-07-27 Wenlin Liu, Aimei Yang, Jieun Shin, Yiqi Li, Jingyi Sun, Yan Qu, Lichen Zhen, Hye Min Kim, Chuqing Dong
The COVID-19 pandemic has posed severe challenges that require collaborative efforts from multi-sector organizations. Guided by an institutional theory framework that considers how both organizatio...
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Reducing Anxiety Through Workplace Communication During COVID-19: Who, What, When, and How International Journal of Business Communication (IF 3.1) Pub Date : 2022-07-08 Avi Kay, Livia Levine, Ephraim Shapiro
Organizational communication is particularly important during times of uncertainty and turmoil, such as the first few weeks of COVID-19 in the United States. This paper explores the who, what, when...
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Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness International Journal of Business Communication (IF 3.1) Pub Date : 2022-07-01 James Ndone
This study seeks to advance the literature in emotional crisis communication by comparing the effects of single emotional message framing to mixed emotional message framing in organizational crisis on organizational reputation and forgiveness. Through an online four (emotional message framing: control vs. negative emotion [sadness] vs. positive emotion [sympathy] vs. mixed-valence emotions [both sadness + sympathy])
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Should I Speak Up? How Supervisory Communication, Team Culture, and Team Relationships Determine Employees’ Voice Behavior International Journal of Business Communication (IF 3.1) Pub Date : 2022-06-22 Cen April Yue, Patrick Thelen, Aniisu K. Verghese
The extent to which employees convey or withhold useful information has important implications for organizational effectiveness. Nevertheless, employee voice is under-researched in the public relations literature. Grounded in social exchange theory and internal communication literature, the current study addressed this research gap by arguing that leaders’ communication style plays a pivotal role in
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Expressing Demands or Offers: How to Promote Volunteering Using Visual and Verbal Appeals International Journal of Business Communication (IF 3.1) Pub Date : 2022-06-09 Fabienne Bünzli, Martin J. Eppler, Katarina Stanoevska-Slabeva, Alena Hofer
Due to an increased competition for volunteers, nonprofit organizations have intensified efforts to recruit members as volunteers. But how to effectively persuade members to volunteer using visual communication? Research suggests that images are most persuasive when they demand something from the viewer. A demand is expressed through the depiction of a person who directly gazes at the viewer, whereas
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Workplace Romance and Career Reputation Effects across Industries International Journal of Business Communication (IF 3.1) Pub Date : 2022-06-07 Rebecca M. Chory, Lisa Mainiero, Sean M. Horan
The purpose of this study was to empirically answer the longstanding question regarding industry differences in reactions to workplace romance. Departing from prior research designs, and employing the largest workplace romance sample to date, close to 1,000 adults in major US cities reported their workplace romance experiences and beliefs through an internet survey. Beliefs about workplace romance’s
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Exploring Early-Career Job Seekers’ Online Uncertainty Management International Journal of Business Communication (IF 3.1) Pub Date : 2022-05-23 Stephanie A. Smith, Cameron Piercy, Yaguang Zhu
Using the framework of uncertainty management theory (UMT), this study qualitatively explores the extent to which entry-level job seekers engage in online information seeking, or cybervetting, about employers, why they do it, and how cybervetting influences their subsequent communication. We conducted 19 focus groups, involving 100 participants across three universities, to capture the rich experiences
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A Story About Speaking Up: Mediation Effects of Narrative Persuasion on Organizational Voice Intentions International Journal of Business Communication (IF 3.1) Pub Date : 2022-05-13 Roger Gans, Mengqi Zhan
Despite well-recognized organizational benefits when speaking up is normative employee behavior, employees often remain reluctant to speak up in organizational settings. To date, strategies to promote speaking up have largely focused on policy and environmental factors, with scant attention paid to development of successful promotional messages. To explore message strategies for promoting speaking
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Supervisor Computer-Mediated Immediate Behaviors: Fostering Subordinate Communication International Journal of Business Communication (IF 3.1) Pub Date : 2022-04-02 Stephanie Kelly, Ayanna Dawkins, Kenneth T. Rocker, Shonai Someshwar, Travis Penny
Through the guidance of construal level theory, this paper tested a model in which supervisor computer-mediated immediate behaviors indirectly increased subordinates’ relational maintenance communication at work and decreased their self-censoring behaviors in the presence of their supervisor. The influence of supervisor computer-mediated immediate behaviors was mediated through the affective construal
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Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D. International Journal of Business Communication (IF 3.1) Pub Date : 2022-03-26 Kim Sydow Campbell
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Business Communication Lessons in Agility: Introduction to the Special Issue on the COVID-19 Pandemic International Journal of Business Communication (IF 3.1) Pub Date : 2022-03-26 Jacqueline Mayfield, Milton Mayfield
This introduction explains our vision, inclusion criteria, and mission for a curated issue about business communication and COVID-19. We focus on the big picture of communication agility lessons from a VUCA (volatility, uncertainty, complexity, and ambiguity) environment. We also present a definition and a typology of agile business communication, largely drawn from the papers in this collection. These
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Erratum to Business Communication Lessons in Agility: Introduction to the Special Issue on the COVID-19 Pandemic International Journal of Business Communication (IF 3.1) Pub Date : 2022-03-26
Mayfield, J., & Mayfield, M. (2022). Business communication lessons in agility: Introduction to the special issue on the COVID-19 pandemic. International Journal of Business Communication, 59(2), 163-173.
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Trust Me: Interpersonal Communication Dominance as a Tool for Influencing Interpersonal Trust Between Coworkers International Journal of Business Communication (IF 3.1) Pub Date : 2022-03-11 Luke A. Langlinais, Heath A. Howard, Jeffery D. Houghton
Perceptions of trustworthiness are an established antecedent of interpersonal trust. However, the trust and communication literatures provide fewer insights into possible proactive tools for positively influencing trustworthiness. Interpersonal communication dominance is a skill used to influence another individual in an interpersonal relationship. Using social information processing theory, we hypothesize
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Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust International Journal of Business Communication (IF 3.1) Pub Date : 2022-03-08 Yufan Sunny Qin, Linjuan Rita Men
This study examines whether and how internal communication at different levels (i.e., corporate symmetrical communication and supportive peer communication) interact to influence employee psychological well-being during the COVID-19 pandemic. This study also reveals the mediating effects of employee organizational trust in this process, which helps explain how internal communication influences employee