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Impact of sincere social interaction on tourist citizenship behavior——Perspective from “self” and “relationships J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-09-14 Gefen Zhou, Jiajing Hu, Qiang Du, Min Xiang
Research on tourist citizenship behavior (TCB) has gained increasing attention. However, the influence of host-tourist interaction on TCB is yet to be thoroughly explored. Utilizing the social information processing theory, this study develops a dual-mediation model to examine the influence of sincere social interaction on TCB, considering the perspectives of “self” and “relationship”, and examining
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Sustainable entrepreneurship in tourism: The interaction between tourism enterprise and community J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-09-12 Xinying Zeng, Yaoqi Li, Chun Zhang, Xueru Yang
Sustainable entrepreneurship is an effective way to address tourism externalities to achieve sustainable tourism development. However, few studies have focused on how to improve sustainable entrepreneurial performance, which is a key issue for sustainable entrepreneurship research in tourism. While existing studies have emphasized the value of partnerships in achieving sustainability goals, little
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Effect of intergenerational relationships in daily life on travel behaviors of adult children and parents: A comparative study of the two generations’ perspectives J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-09-10 Xuerui Liu, Chun Liu, Qi Zhao, Hongwen Sun
The aging population is becoming a growing concern worldwide, and adult child-parent travel plays a positive role in active aging. Previous studies on family travel with aging parents focused on adult children's perceptions of conflicts during travel, neglecting the influences of daily intergenerational relationships on pre-travel and post-travel behaviors. This study builds upon the solidarity-conflict
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Destination avoidance and scale development: A mixed-methods approach J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-09-10 Yulan Fan, IpKin Anthony Wong, Aliana Man Wai Leong, Danni Sun
This research employs an exploratory sequential mixed-methods design in three successive studies to investigate why tourists avoid certain destinations. Initially, a qualitative approach (Study 1) using phenomenology was adopted through semistructured interviews. Preliminary results identify that the destination avoidance phenomenon is pertinent to seven themes: poor tourism product, poor image and
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Effective tourism destination stories: Matching effects between story type and destination type J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-09-06 Xing'an Xu, Fangting Chen
Stories are a powerful tool for enhancing tourism. However, the factors that contribute to effective destination storytelling are poorly understood. Hence, this study investigates how destination type and destination gender influence the destination story design. Four scenario-based experiments were conducted online, using various experimental stimuli. This study verified the matching effect between
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A Review of the “Handbook on Food Tourism”. J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-09-04 Sio Ka Pou
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Understanding the impact of ChatGPT on tourism and hospitality: Trends, prospects and research agenda J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-31 Marianna Sigala, Keng-Boon Ooi, Garry Wei-Han Tan, Eugene Cheng-Xi Aw, Dimitrios Buhalis, Tat-Huei Cham, Meng-Mei Chen, Yogesh K. Dwivedi, Ulrike Gretzel, Alessandro Inversini, Timothy Jung, Rob Law, Ivy Huiyue Ye
The prevalence of ChatGPT (and generative artificial intelligence in general) has precipitated a paradigm shift in diverse industries, including tourism and hospitality. ChatGPT revolutionalises all business functions (from marketing to operations), empowering tourism and hospitality organisations to transform and innovate their business models. This study seeks to comprehensively examine the use and
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Decision as ritual: How power structure affects collective tourism destination decision-making J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-28 Chunxiao Li, Lin Li, Hongxu Liu
The optimal destination decision made by a group is the one that perfectly balances group utility maximization with individual satisfaction. The power structure of the group and personal interactions underpinning group decision-making will directly determine individuals’ evaluations of and emotions generated by these decisions. However, research has not sufficiently revealed this pattern, which limits
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Embodied power: How do museum tourists’ sensory experiences affect place identity? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-26 Jianming Zhang, Yongguang Zou, Yuan Li, Chungkeng Peng, Dan Jin
Museums are venues centred around experiences, and the sensory experiences therein offer exemplary opportunities to construct tourists' attitudes and develop emotional resonance. Based on embodied cognitive theory, this article aims to explore the dimensions of museum sensory experiences and how they shape place identity. Findings were drawn from a pair of studies. Study 1, which was qualitative and
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How online reviews of sports tourism affect tourists’ value co-creation behavior: Findings from PLS-SEM, NCA, and fsQCA J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-26 Yu Liu, Qiao Meng
Online reviews generated by digital technology play a significant role in promoting value co-creation among sports tourists. However, the existing literature on this relationship needs further research on the underlying influence processes. Based on the C-A-C framework, this study found that the characteristics of online reviews and reviewers significantly affect sports tourists' perceived value, shaping
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Examining the spatial dependency between shared accommodations and points of interest J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-25 Tie Wang, Wei Wang, Mei Li, Ming-Hsiang Chen, Jingrong Sun
This study proposes a three-step analytical framework to examine the proximity between Airbnb listings and points of interest (POIs), and to evaluate the spatial dependence between them across dimensions. Grounded in Tobler's first law (TFL) of geography, this framework integrates standard deviational ellipse, average nearest neighbor, and geographically weighted regression methods. The framework is
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The persuasive effects of voice characteristics embedded in paid tour guide audio on tourist purchase decisions based on deep learning J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-22 Cheng Zhou, Mengjia Huang
Different voices may have persuasive effects on individuals’ decision-making processes; however, in the tourism context, little attention has been paid to online paid tour guide audio. This study investigates how the voice characteristics of tour guide audio play a persuasive role in tourist purchase decisions. Drawing on the stereotype content model, we identify two voice characteristics: perceived
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How emotions catalyse learning through study tours: Evidence from Panda Ambassador J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-22 Guiqing Li, Chaozhi Zhang, Ding Xu, Lixing Wang
Emotions are critical antecedents to learning in the academic education context. However, how emotions flow, and how emotions affect learning in study tours remains unclear. This case study focused on a UNESCO study tour program, the , to address the gap. A mixed-method approach was applied, collecting data through daily questionnaires, written diaries, and interviews. A wide spectrum of emotions was
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The effect of customer participation on brand preference: Do hotel brand type and star rating matter? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-20 Lili Feng, Ying Wang, Yun Zhang, Feng Zeng Xu
Drawing on value co-creation theory, this study proposes a novel model that incorporates the hotel brand type and star rating into the “customer participation—customer brand engagement—brand preference” model to explore their impacts on the formation of customer brand preferences. Data collected from 330 hotel patrons were analyzed to test the proposed model. The results suggest that customer participation
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Spatiotemporal role of tourism in mitigating social vulnerability J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-09 Eunjung Yang
The importance of vulnerability in shaping the continued prosperity of communities has gained traction across social sciences. This study seeks to delineate the way tourism demand and supply have spatially and temporally influenced community social vulnerability. A spatiotemporal tourism-vulnerability model was developed for all counties in the contiguous United States, empowering practitioners to
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Disaster capitalism, resilience, and tourism J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-08 Aaron Tham, Girish Prayag
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CSR communication in hospitality: Fostering hotel guests’ climate (change) engagement J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-08-05 Yuting Tao, Chaohui Wang, Tingting (Christina) Zhang, Lingchen Zhai, Yuhe Gao, Juan Liu
This study aimed to explore effective corporate social responsibility (CSR) communication strategies to increase hotel guests’ engagement in climate change initiatives. Utilizing regulatory fit theory and construal level theory, three scenario-based experimental designs were devised. These designs empirically analyzed the responses of 1500 hotel guests to 12 different types of CSR communication messages
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Persuasive strategies for encouraging food waste reduction: A study of temporal focus, message framing, and the role of perceived trustworthiness in restaurant J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-31 Yang Xu, EunHa (Lena) Jeong
Restaurant and foodservice industry contributes a substantial amount of food waste each year, which makes it a concern to the society. Reducing food waste requires active involvement from consumers, and advertising messages could possibly encourage consumer involvement by increasing their awareness of the food waste issue. To promote restaurant consumers' positive intentions to reduce food waste, this
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A healing journey with animals J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-31 Guyang Lin, Mimi Li, Bo Li, Yingfang Meng
Researchers have recognized animals' psychotherapeutic roles in mental health, emphasizing the importance of human–animal interaction and relationships. However, empirical evidence supporting the mental health benefits of animals in a tourism context is lacking. To address this gap, a mixed-method approach featuring a triangulation design was used to determine how human–animal interaction can enhance
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Sustainable tourism employment: A comprehensive overview of tourism employees’ experience from a tourist-employee interaction perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-27 Misun "Sunny" Kim Ph.D., Melissa A. Baker Ph.D.
The United Nations 2030 Agenda for Sustainable Development emphasizes the importance of fostering “full and productive employment and decent work,” highlighting the significant challenges in attracting and retaining staff in the hospitality and tourism sectors. However, our understanding of sustainable employment remains fragmented and is not yet fully comprehended. To address this knowledge gap, this
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An exploration of factors affecting hotel consumers' health from an ecological systems theory perspective: A meta-analytical study J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-26 Yanan Jia, Anshul Garg, Kandappan Balasubramanian
Consumers are placing increasing importance on their health experiences during their hotel stays. Previous studies have explored the various factors influencing consumer health experiences from multiple independent micro-perspectives, such as hotel environment and service type. In addition to the lack of generalization of influencing factors and outcomes from an overall perspective, existing research
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Understanding followers’ processing and perceptions of social media influencer destination marketing: Differences between #Millennials and #GenZs J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-18 Yi Xuan Ong, Tao Sun, Naoya Ito
Social media influencer (SMI) marketing implemented by tourism and destination managers has attracted widespread academic attention in recent years. Efforts have been made to evaluate the effectiveness of SMI in destination marketing using source credibility, informativeness, and SMIs’ relationship with their followers. However, extant literature has paid limited attention to capturing and understanding
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A Research Agenda for Peace and Tourism. J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-18 Raymond Rastegar
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Stop unsafe behaviors: Matching strategies of social norms and anthropomorphized roles in tourism safety communication J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-17 Wen-Qi Ruan, Fang Deng
Unsafe visitor behaviors jeopardize their safety and destination sustainability, urging effective tourism safety communication to foster compliance. Utilizing construal level theory (CLT) and elaboration likelihood model (ELM), this study investigated how social norms (descriptive vs. injunctive) and anthropomorphized roles (friend vs. mentor) jointly shape visitors’ safety compliance behavior. The
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How does spatial distance to travel companions transform to temporal distance in travel purchase decisions? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-13 Jin Cheng, Xuehuan He, Jun Wen, Lujun Su
The temporal distance between purchase time and departure time is inherent within travel purchase decisions. Construal level theory suggests that construal congruence between various dimensions of psychological distance leads to positive effects. Hence, this study explored whether the spatial distance between tourists and their companions in the pre-trip phase impacts temporal distance in travel purchase
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Book Review from : Contemporary Marketing and Consumer Behaviour in Sustainable Tourism, First Edition (Edited by Maria Palazzo and Pantae Foroudi), ISBN 9781003388593. Book Link https://www.taylorfrancis.com/books/edit/10.4324/9781003388593/contemporary-marketing-consumer-behaviour-sustainable-tourism-maria-palazzo-pantea-foroudi. J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-13 Muhammad Faizul Mamduh, Hesti Eka Setianingsih, Muhammad Cholil
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Tourists prefer competent appearance robot over warm one: The effect of busyness perception J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-11 Chen Yang, Xiaogang Xu
This article indicates that perceived busyness affects tourists' appearance preferences for service robots in tourist scenarios. Results from three studies reveal that tourists who feel busy will prefer competent-appearance to warm-appearance service robots. This relationship is serial mediated by efficiency motivation and tourists’ functional value focus, and it is moderated by time orientation. Specifically
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Insta-fame or insta-flop? The pitfalls of using virtual influencers in tourism marketing J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-02 Li Xie-Carson, Pierre Benckendorff
Despite the growing significance of virtual influencers (VIs) on social media, the utilisation of VIs in the tourism sector remains underexplored. Underpinned by the “computers are social actors” (CASA) paradigm and the Uncanny Valley theory, this study employed five focus groups with photo elicitation to investigate the key factors that inhibit audience engagement with VIs in tourism contexts. Embodiment
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Mindfulness and the psychological well-being of mountain tourists: Sequential mediating effects of spirituality and awe J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Sheng-Hshiung Tsaur, Chang-Hua Yen, Jou-Tseng Wang
Few studies have investigated the mechanism underlying the relationship between mindfulness and the psychological well-being (PWB) of mountain tourists. In this study, we examined the relationships among mindfulness, spirituality, awe, and PWB. We also explored the roles of spirituality and awe in mediating the relationship between mindfulness and PWB. Specifically, we surveyed 412 mountain tourists
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Can negative dark tourism transformative experiences promote tourists’ well-being? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Shaobing Zhuo, Yuchen Xu, Ting Jiang
Drawing on identity development theory, this study examines the relationships between negative dark tourism transformative experiences (NDTTEs), self-reflection, self-rumination, self-discovery, and well-being to corroborate a model explaining how NDTTEs contribute to tourists’ well-being. A cross-sectional survey was conducted with 684 tourists who had visited dark tourism sites over the past three
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Original or discounted amount? The mechanism of impact of group-buying bill amount display and peer presence on consumer repurchase intention in restaurants J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Yuchen Wang, Rui Guo, Shihang Yang
Group-buying coupons have increasingly become a crucial marketing measure for restaurants to attract and maintain consumer flow. Compared to redemption in-store, stimulating consumer repurchase intention is more important for long-term restaurant development. Accordingly, this study, grounded in social influence theory, explores the mechanisms by which restaurant group-buying bill amount display and
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Consumer autonomy: A strategy to alleviate the self-serving bias in tourism value co-creation J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-26 Tengteng Zhu, Lu Zhang, Hepu Deng, Canmian Liu, Xin Liu
Although consumers are increasingly collaborating with service providers to create value in the tourism industry, the potential for self-serving bias (i.e., taking credit or deflecting blame onto others) can be detrimental to co-creation. There is a lack of research addressing how such unproductive effects can be reduced from the perspective of consumer autonomy. To bridge this gap, this study investigates
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Customer misbehavior: The impact of a symbolic recovery strategy and cultural tightness-looseness on observing customers J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-24 Barbara Apaalabono Atanga, Zixi (Lavi) Peng, Anna S. Mattila
Customer misbehavior is a major problem in shared service environments. Empirical evidence suggests that customer misbehavior negatively affects the patronage intentions, emotions, and overall service experience of observing customers. Yet, there is limited knowledge on how service providers can restore the satisfaction of customers who witness other customers' disruptive behaviors. To fill this gap
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Tourist socialization process in tourism activity decision-making: The moderation of scarcity appeals J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Jin Cheng, Lujun Su, Xuehuan He, Bocong Jia
Tourist socialization process suggest that family and friends shape tourist's cognition, and in turn their behaviors. A conceptual model is developed that investigates tourists' perceived risk as an underlying mechanism between tourism activity type, travel companion type and purchase decisions to illustrate tourist socialization process in tourism activity decision-making. This study further investigates
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Mapping organizational justice in tourism, hospitality, and events literature: An in-depth scoping review J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Mehdi Golverdi, Mohammad Sadegh Sharifirad, Raymond Rastegar
In the tourism, hospitality, and events industry, organizational justice plays a crucial role in shaping key job outcomes such as organizational commitment, trust, job performance, innovation, and organizational citizenship behaviors. This exhaustive scoping review not only clarifies existing knowledge but also identifies gaps and outlines future research directions, providing a comprehensive roadmap
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Can environmental science popularization of tourism live streaming stimulate potential tourists’ pro-environmental behavior intentions? A construal level theory analysis J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Yuchen Wang, Yuchen Jiao
The updated iteration of social media provides new possibilities for mitigating environmental problems. To further clarify the environmental value of emerging social media, based on the construal level theory, this study investigated the tourism live streaming of environmental science popular, with presence as a boundary condition. This study constructed a theoretical model of the influence of the
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Not just a game: Understanding eco-gamification in sustainable destination development J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-20 Jing (Jasper) Yu, Jingjing (Judy) Hu, Guanrong (Gus) Liu, Wenyuan Jiang, Gabby Walters
Eco-gamification is increasingly recognized as a promising approach to address critical environmental challenges and support the achievement of Sustainable Development Goals (SDGs) of ‘net zero’ emissions and neutrality in land degradation by 2050. However, sustaining long-term engagement remains a challenge, which may be due to the insufficient integration of gamified media elements with visual representations
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Frontline employees’ impression management strategies after engaging in constructive deviant behavior: A leader-centric perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-15 Mengyu Mao, Lanxia Zhang, Jiamin Li, Yuanyuan Jia
While previous research has achieved consensus on the benefits of constructive deviant behavior within the hospitality industry and has proposed various solutions to promote this behavior, there remains a gap in understanding what frontline employees do after engaging in constructive deviant behavior. Drawing on impression management theory, we established a model in which constructive deviant behavior
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Travel participation as an outlet for social integration of people with spinal cord injury: An explanatory sequential mixed methods study J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-10 Chenggang Hua, Shu Cole, Ye Zhang
Travel participation needs to be recognized as an outlet of active social integration for people with spinal cord injury (PwSCI), despite the wide range of potential physical and psychological challenges it present. Drawing on the social model of disability, this study examines the role of travel-facilitated social integration in enhancing self-assessment of health, quality of life (QOL) resilience
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Investigating the managerial effects of workcations (work(plus)vacations) on digital nomad employees: Workcation satisfaction, work engagement, innovation behavior, intention to stay, and revisit intention J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-05 Jinhee Lee, Hakseung Shin, Juhyun Kang
Despite the widespread adoption of workcations (work+vacations) in corporations, their managerial value in the post-pandemic era is questionable owing to the increasing shift toward in-person work by many companies. This research note explored the managerial effects of workcations from the perspectives of employees who have experienced them. In Study 1, we qualitatively identified the positive and
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Tourism competitiveness and social progress: A systematic literature review J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-29 Amanda de Paula Aguiar Barbosa, Adalberto Americo Fischmann, Benny Kramer Costa
This article aims to analyze the scientific production of tourism competitiveness and social progress. We used the sequential mixed methods approach for the systematic literature review in two steps. The first stage corresponds to a meta-analysis of 143 variables related to the social aspects of tourism competitiveness presented in 34 quantitative studies in the area published between 1999 and May
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Navigating travel decisions in health crises: The interplay of message framing, regulatory focus, and perceived risk J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-22 Prosanjit Saha, Manuel Alector Ribeiro, Biplab Roy
This study investigates the impact of promotional message framing on domestic tourists' travel intentions during a health crisis, exploring the moderating effects of regulatory focus and perceived risk. Utilizing a 2 × 2 × 2 between-subject factorial design, two experiments were conducted with data collected from domestic tourists. The findings reveal that promotion-focused tourists prefer emotionally
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Transforming communities: Analyzing the effects of infrastructure and tourism development on social capital, livelihoods, and resilience in Gilgit-Baltistan, Pakistan J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-10 Asif Hussain, Ante Mandić, Francesc Fusté-Forné
This study explores the dynamic relationship between social capital, livelihoods, and tourism development in Gilgit-Baltistan, Pakistan, focusing on the indigenous social capital influenced by cultural perspectives. Given the rapid infrastructure and tourism developments in Gilgit-Baltistan, understanding their profound impacts on local communities is crucial, as these changes pose unique challenges
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Revealing the metaphorical code: Heterogeneous effects and mechanisms of tourism advertising style in cultural heritage sites J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-09 Zi-Ting Yang, Wen-Qi Ruan, Shu-Ning Zhang, Zi-Chin Cheng
Tourism advertising is linked to market competitiveness and sustainable development of cultural heritage sites (CHSs). However, current academic circles do not adequately discuss its impact effects and mechanisms methodically. This study explores the heterogeneous effects of different tourism advertising styles. The results reveal that metaphorical tourism advertising (vs. straightforward tourism advertising)
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How figurative language affects officer live streaming effectiveness: A benign violation perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-08 Lin Zhang, Da Shi, Xiaoxiao Qi, Xiyun Liu, Zixuan Huang
Officer live streaming is a novel e-marketing format in the tourism industry. Using a sequential mixed-methods approach, this research explores how officers transform identity violation (i.e., as officers vs. as live streamers) into a benign violation to spark consumers' continuous watching intentions and purchase intentions. Through in-depth interviews, Study 1 indicated that language provides clues
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Inside Airbnb’s performance and adaptive strategies in Barcelona using artificial neural networks: A longitudinal, spatial, and multi-host perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-03 Soledad Morales-Pérez, Antoni Meseguer-Artola, Lluís Alfons Garay-Tamajón, Josep Lladós-Masllorens
This research explores the Airbnb platform's performance and adaptive strategies by analysing its spatial, temporal, and multi-host patterns. A three-layer model based on machine learning and neural networks, compared with a multiple linear regression, Random Forest Regression (RFR), and Support Vector Regression (SVR) methods, is used to conduct a longitudinal analysis of three representative months
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Solving the mystery of storytelling in destination marketing: A systematic review J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-29 Xi Zhang, T. Ramayah
Storytelling has been prevailing in the tourism industry and considered as an effective communication tool. However, the knowledge of what and how stories connected to destinations are told and utilized is still fragmented and ambiguous. To acquire a comprehensive understanding of storytelling in the context of destination marketing, this study employs a systematic review methodology to analyze academic
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Being there: How sensory impressions influence tourists' pro-environmental behaviors J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-28 Biao Luo, Yunjie Bai, Mengyu Zhang
The significance of the sensory aspect in the tourism experience process for fostering pro-environmental behaviors (PEBs) among tourists at the destination is well-acknowledged. However, the existing literature remains scant. This study endeavors to explore the impact of tourists' sensory impressions on their PEBs, from the perspective of the tourism destination. Given the fluctuations in the natural
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Doing the right thing: How to persuade travelers to adopt pro-environmental behaviors? An elaboration likelihood model perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-27 Peng Cheng, Wei Wang, Shu Yang
This study adopts the Elaboration Likelihood Model (ELM) to explore the interplay between central route factors and peripheral route factors in influencing pro-environmental behaviors among tourists. Place attachment is introduced as a moderator influencing the relationship between tourists' attitudes and behaviors. Utilizing designed scenarios, the study gathered 728 valid questionnaires to assess
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Passport to transformation: Assessing transformative learning in overseas students through travel experiences J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-26 Jianying Jin, Marco Antonio Robledo
This research note advances prior studies by thoroughly examining transformative learning in overseas students. Employing an embedded mixed-method approach that incorporates pilot interviews and graphic elicitation based on King's (2009) Learning Activities Survey, we examined 339 transformed respondents and 8 graphic elicitation interviewees. The results highlight the transformative power of experiences
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How mindfulness training changes tourist experience: An exploratory study J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-24 Songul Cilem Kaya, Hakan Sezerel, Viachaslau Filimonau
While mindfulness is receiving increasing attention in tourism literature, most studies are either conceptual or grounded in positivist paradigms that emphasize the potential benefits of mindful travel. There is limited research on mindful training programs and the experiences of tourists who have undergone such training. This study fills this gap by adopting an interpretive perspective to explore
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How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-24 Faridahwati Mohd-Shamsudin, Ahmad Jamal Bani-Melhem, Shaker Bani-Melhem, Osama Khassawneh, Mohamed Aboelmaged
The current study examines the effect of job stress on frontline employees' customer problem-solving behaviour, drawing from the cognitive activation theory of stress. The study suggests that job stress, directly and indirectly, affects problem-solving behaviour through perceived performance difficulties. Empathetic leadership is proposed as a mitigating contextual factor for the adverse effects of
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How to encourage food waste reduction in kitchen brigades: The underlying role of ‘green’ transformational leadership and employees' self-efficacy J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-18 Viachaslau Filimonau, Jorge Matute, Magdalena Kubal-Czerwińska, Mirosław Mika
Although significant amounts of food are wasted in professional kitchens, research on food waste behaviour among kitchen employees is limited. This study plugs this knowledge gap by examining the determinants of food waste reduction among members of kitchen brigades. The survey (n = 208) results collected in Poland and analysed with Partial Least Squares Structural Equation Modelling (PLS-SEM) demonstrate
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What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-18 Zhen Yan, Zongguo Zhang, Wei Chong Choo
Although a large number of empirical studies on the outcomes of perceived organizational support (POS) have been conducted in the hospitality and tourism context, no research has provided a holistic understanding of POS in this field. This paper aims to meta-analyze POS and examine various moderating variables based on 81 articles (19 outcomes, N = 26,532). The results suggest that POS has different
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The role of service robots in enhancing customer satisfaction in embarrassing contexts J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-17 Luan Guo, Liduo Gong, Ziyang Xu, Wei Wang, Ming-Hsiang Chen
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Would the blind box be more effective? The role of uncertainty in consumers’ post-recovery satisfaction J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-13 Huili Yan, Luqing Wang, Hao Xiong
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Are our voices now heard? Reflections on Indigenous tourism research J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-05 Shea Calvin, Tamara Young, Margurite Hook, Noah Nielsen, Erica Wilson
More than a decade ago, Nielsen and Wilson (2012) developed the ‘Critical Typology of Indigenous Tourism Research’ in this very publication, the They argued that Indigenous voices are rarely heard in tourism research that is dominated by White, western academics. Critical tourism scholars are still echoing this sentiment today, calling attention to the need for Indigenous tourism research to be led
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The dynamic outcomes of service recovery in tourism services: A latent growth modeling approach J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-01 Luyao Zhi, Hong-Youl Ha
The cross-sectional focus of service recovery literature can lead to a static effect or snapshot view of consumer responses; however, the dynamic outcomes of service recovery should play an important role in driving performance. Using a longitudinal approach, this study focuses on the dynamic changes in customers’ psychological responses during service recovery events. This study provides strong evidence
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Impact of supervisor identity on hospitality employees’ work intentions: Rethinking of social dominance and intersectionality theory J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-29 Jeongeun Park, Xi Y. Leung, Sandra Sun-Ah Ponting, Lisa Cain
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Plural form business strategy and financial reporting quality in hospitality firms J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-29 Cédric Poretti, Tiphaine Jérôme, Prashant Das
This paper analyzes how the plural form business strategy (i.e., simultaneously pursuing a fee-oriented and an equity-based strategy) impacts financial reporting quality of international hospitality firms. Drawing on the agency theory perspective, we analyze a sample of global hospitality companies over 2010–2019 using OLS, entropy balancing, and Heckman two-stage estimations. Our results suggest that