This study aims to investigate factors related to the State Civil Apparatus that influence Public Empowerment and Public Satisfaction in Central Kalimantan Province. The variables involved in this study are Organizational Commitment, Entrepreneurship, Professionalism, Good Governance, Public Service Quality, Public Empowerment, and Public Satisfaction. This research was conducted in the Organizational Structure of the Regional Apparatus that provides direct services to the public in the area of Central Kalimantan Province, as many as 14 districts and cities. The sample unit used was The Regional Organizational Structure (ROS) as much 430. Samples were taken by purposive sampling technique. The results of this study indicate that organizational commitment, entrepreneurship and professionalism are the driving factors for good governance and public service quality. Central Kalimantan provincial government should pay attention to the organizational commitment, entrepreneurship and professionalism of the state civil apparatus to improve good governance, public service quality, public empowerment and public satisfaction. The novelty of this research is involving the behavior of the State Civil Apparatus (organizational commitment, entrepreneurship and profesionalism) to drive Public Empowerment and Public Satisfaction. Besides that, this study implicates Good Governance and Public Quality Service as mediation.

本研究旨在调查与影响中加里曼丹省公众赋权和公众满意度的国家民用机构相关的因素。本研究涉及的变量是组织承诺、创业精神、专业精神、良好治理、公共服务质量、公共赋权和公众满意度。这项研究是在区域机构的组织结构中进行的，该机构为中央加里曼丹省地区的公众提供直接服务，多达 14 个地区和城市。使用的样本单位是区域组织结构（ROS），多达 430 个。样本是通过有目的的抽样技术进行的。本研究的结果表明，组织承诺、企业家精神和专业精神是善政和公共服务质量的驱动因素。中加里曼丹省政府应关注国家民间机构的组织承诺、创业精神和专业精神，以改善善治、公共服务质量、公众赋权和公众满意度。这项研究的新颖之处在于涉及国家民政部门（组织承诺、创业精神和专业精神）推动公众赋权和公众满意度的行为。除此之外，本研究将良好治理和公共质量服务作为中介。国家民间机构的企业家精神和专业精神，以改善善治、公共服务质量、公众赋权和公众满意度。这项研究的新颖之处在于涉及国家民政部门（组织承诺、创业精神和专业精神）推动公众赋权和公众满意度的行为。除此之外，本研究将良好治理和公共质量服务作为中介。国家民间机构的企业家精神和专业精神，以改善善治、公共服务质量、公众赋权和公众满意度。这项研究的新颖之处在于涉及国家民政部门（组织承诺、创业精神和专业精神）推动公众赋权和公众满意度的行为。除此之外，本研究将良好治理和公共质量服务作为中介。