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Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment

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Abstract

This study aims to investigate factors related to the State Civil Apparatus that influence Public Empowerment and Public Satisfaction in Central Kalimantan Province. The variables involved in this study are Organizational Commitment, Entrepreneurship, Professionalism, Good Governance, Public Service Quality, Public Empowerment, and Public Satisfaction. This research was conducted in the Organizational Structure of the Regional Apparatus that provides direct services to the public in the area of Central Kalimantan Province, as many as 14 districts and cities. The sample unit used was The Regional Organizational Structure (ROS) as much 430. Samples were taken by purposive sampling technique. The results of this study indicate that organizational commitment, entrepreneurship and professionalism are the driving factors for good governance and public service quality. Central Kalimantan provincial government should pay attention to the organizational commitment, entrepreneurship and professionalism of the state civil apparatus to improve good governance, public service quality, public empowerment and public satisfaction. The novelty of this research is involving the behavior of the State Civil Apparatus (organizational commitment, entrepreneurship and profesionalism) to drive Public Empowerment and Public Satisfaction. Besides that, this study implicates Good Governance and Public Quality Service as mediation.

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Authors and Affiliations

  1. Faculty of Administration, Brawijaya University, Malang, Indonesia

    Rojikin Nor, A. Juli Andi Gani, Choirul Saleh & Fadillah Amin

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  1. Rojikin Nor
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  2. A. Juli Andi Gani
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  3. Choirul Saleh
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  4. Fadillah Amin
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Correspondence to Rojikin Nor.

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Nor, R., Gani, A.J.A., Saleh, C. et al. Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment. Int Rev Public Nonprofit Mark 19, 191–217 (2022). https://doi.org/10.1007/s12208-021-00297-0

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