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Review and Prospect of the Research on Occupational Health Psychology of Casino Employees
Journal of Gambling Studies ( IF 2.4 ) Pub Date : 2021-03-16 , DOI: 10.1007/s10899-021-10017-2
Jingyu Liang 1 , Yancui Zhang 2 , Heyong Shen 1, 3
Affiliation  

The occupational specialty of casino employees brings about the problem of long-standing severe emotional exhaustion and stress management challenges. Therefore, it is of great significance to pay attention to their occupational health psychology (Du & Li, in Psych Res 7(1):46–50, 2014). Based on the relevant researches on occupational health psychology of casino employees at home and abroad in recent years, this paper reviews and outlines the previous research results in a systematic way from environmental and occupational, organizational as well as individual dimensions, and figures out the factors that may affect the occupational health psychology of casino employees, and further expounds the psychological and behavioral effects of these factors on employees (including job burnout, organizational commitment, job satisfaction, employees’ problematic gambling behavior, etc.), with the purpose of getting a deeper understanding of why occupational health psychology of casino employees can affect customer satisfaction, loyalty and casino profits ultimately. On this basis, three suggestions are put forward for the optimization of human resource management in casinos through the lens of occupational health psychology. In the end, the paper points out some shortcomings of existing studies and the trend for future study that can expand and deepen relevant variables and research subjects that affect the occupational health psychology of casino employees on the basis of comprehensive review.



中文翻译:

赌场员工职业健康心理研究回顾与展望

赌场员工的职业特殊性带来了长期严重的情绪耗竭和压力管理挑战的问题。因此,关注他们的职业健康心理具有重要意义(Du & Li, in Psych Res 7(1):46–50, 2014)。本文在近年来国内外赌场从业人员职业健康心理相关研究的基础上,从环境与职业、组织和个人维度系统地回顾和概述了以往的研究成果,并找出影响因素。可能影响赌场员工职业健康心理,并进一步阐述这些因素对员工的心理和行为影响(包括工作倦怠、组织承诺、工作满意度、员工有问题的赌博行为等),目的是更深入地了解为什么赌场员工的职业健康心理会最终影响客户满意度、忠诚度和赌场利润。在此基础上,从职业健康心理学的角度对赌场人力资源管理的优化提出三点建议。最后,本文在综合回顾的基础上,指出了现有研究的一些不足和未来研究的趋势,可以扩大和深化影响赌场从业人员职业健康心理的相关变量和研究对象。忠诚度和赌场利润最终。在此基础上,从职业健康心理学的角度对赌场人力资源管理的优化提出三点建议。最后,本文在综合回顾的基础上,指出了现有研究的一些不足和未来研究的趋势,可以扩大和深化影响赌场从业人员职业健康心理的相关变量和研究对象。忠诚度和赌场利润最终。在此基础上,从职业健康心理学的角度对赌场人力资源管理的优化提出三点建议。最后,本文在综合回顾的基础上,指出了现有研究的一些不足和未来研究的趋势,可以扩大和深化影响赌场从业人员职业健康心理的相关变量和研究对象。

更新日期:2021-03-16
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