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Review and Prospect of the Research on Occupational Health Psychology of Casino Employees

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Abstract

The occupational specialty of casino employees brings about the problem of long-standing severe emotional exhaustion and stress management challenges. Therefore, it is of great significance to pay attention to their occupational health psychology (Du & Li, in Psych Res 7(1):46–50, 2014). Based on the relevant researches on occupational health psychology of casino employees at home and abroad in recent years, this paper reviews and outlines the previous research results in a systematic way from environmental and occupational, organizational as well as individual dimensions, and figures out the factors that may affect the occupational health psychology of casino employees, and further expounds the psychological and behavioral effects of these factors on employees (including job burnout, organizational commitment, job satisfaction, employees’ problematic gambling behavior, etc.), with the purpose of getting a deeper understanding of why occupational health psychology of casino employees can affect customer satisfaction, loyalty and casino profits ultimately. On this basis, three suggestions are put forward for the optimization of human resource management in casinos through the lens of occupational health psychology. In the end, the paper points out some shortcomings of existing studies and the trend for future study that can expand and deepen relevant variables and research subjects that affect the occupational health psychology of casino employees on the basis of comprehensive review.

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Authors and Affiliations

  1. Institute of Analytical Psychology, Faculty of Humanities and Social Sciences, City University of Macau, Macau, China

    Jingyu Liang & Heyong Shen

  2. Postdoctoral Research Center of School of Psychology, Nanjing Normal University, Nanjing, China

    Yancui Zhang

  3. School of Psychology, South China Normal University, Guangzhou, China

    Heyong Shen

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  1. Jingyu Liang
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  2. Yancui Zhang
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Correspondence to Yancui Zhang.

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Liang, J., Zhang, Y. & Shen, H. Review and Prospect of the Research on Occupational Health Psychology of Casino Employees. J Gambl Stud 37, 1055–1069 (2021). https://doi.org/10.1007/s10899-021-10017-2

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