In this paper the impact of risk analysis and assessment training of the customs officers on improvement of their operational performances at Nikola Tesla airport in Belgrade is presented. The aim of the research is to measure the perception of the customs officers at the airport about the operational effectiveness of the risk analysis training program. The research was conducted through survey, by collecting data from the questionnaire disseminated to the customs officers who were divided into experimental (the officers who attained the training) and control group (the officers who have not attained the training). Both groups of the officers evaluated the statements about their performance contribution in effective collection of revenue, facilitation of trade and passengers, border control and protection level and reputation of the customs unit at the airport. The results of the research show that there is a significant difference between the groups, which confirms the hypothesis that the risk analysis and assessment training has a positive impact on the customs officers’ operational efficiency.

中文翻译：

---

培训对运营绩效的影响：以贝尔格莱德尼古拉·特斯拉机场的海关服务为例

本文介绍了海关官员的风险分析和评估培训对提高贝尔格莱德尼古拉特斯拉机场运营绩效的影响。研究的目的是衡量机场海关官员对风险分析培训计划的运作有效性的看法。该研究是通过调查进行的，从分发给海关官员的问卷中收集数据，海关官员分为实验组（获得培训的官员）和控制组（未获得培训的官员）。两组官员评估了关于他们在有效征收收入、促进贸易和旅客方面的表现贡献的陈述，机场海关部门的边境管制和保护水平和声誉。研究结果表明，各组之间存在显着差异，这证实了风险分析和评估培训对海关官员的操作效率有积极影响的假设。