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2017, vol. 12, br. 1, str. 41-52
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Uticaj obuke na operativne performanse - slučaj carinske službe na aerodromu Nikola Tesla Beograd
The impact of training on operational performance: The case of the customs service at Nikola Tesla airport in Belgrade
Sažetak
U ovom radu predtstavljen je uticaj obuke analize i procene rizika na unapređenje operativnih performansi carinskih službenika na aerodromu Nikola Tesla Beograd. Cilj itraživanja je merenje percepcije carinskih službenika na aerodromu u vezi sa operativnom efikašnošću programa obuke analize rizika. Istraživanje je sprovedeno kroz anketu, prikupljanjem podataka iz upitnika podeljenih carinskim službenicima koji su bili podeljeni u eksperimentalnu (carinici koji su pohađali obuku) i kontrolnu grupu (carinici koji nisu pohađali obuku). Obe grupe carinika su ocenili iskaze vezano za njihov doprinos efektivnom ubiranju prihoda, olakšavanju protoka robe i putnika, nivo granične kontrole i zaštite i reputaciju carinske ispostave na aerodromu. Rezultati istraživanja pokazuju da postoji značajna razlika između ove dve grupe, što potvrđuje hipotezu da obuka analize i procene rizika ima pozitivan uticaj na operativnu efikasnost carinskih službenika.
Abstract
In this paper the impact of risk analysis and assessment training of the customs officers on improvement of their operational performances at Nikola Tesla airport in Belgrade is presented. The aim of the research is to measure the perception of the customs officers at the airport about the operational effectiveness of the risk analysis training program. The research was conducted through survey, by collecting data from the questionnaire disseminated to the customs officers who were divided into experimental (the officers who attained the training) and control group (the officers who have not attained the training). Both groups of the officers evaluated the statements about their performance contribution in effective collection of revenue, facilitation of trade and passengers, border control and protection level and reputation of the customs unit at the airport. The results of the research show that there is a significant difference between the groups, which confirms the hypothesis that the risk analysis and assessment training has a positive impact on the customs officers' operational efficiency.
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