The study attempts to develop and validate a physical product e-tailing systems success model based on the existing information systems/e-commerce systems success models and consumer behavior literature. The proposed e-tailing success model describes the interrelationships among nine dimensions: Information Quality, System Quality, Service Quality, Product Quality, Perceived Price, Perceived Value, User Satisfaction, Intention to Reuse, and Electronic Word-of-Mouth. Data collected from 258 valid respondents are tested against the research model using the partial least squares approach. The results indicate that Information Quality, System Quality, Service Quality, Product Quality, and Perceived Price (i.e. e-tailers’ quality and price attributes) have a significant influence on both Perceived Value and User Satisfaction, and that Perceived Value significantly affects both Intention to Reuse and eWOM (i.e. customers’ loyalty) directly or indirectly through the mediation of User Satisfaction. The results of this study provide several important theoretical and practical implications for e-tailing systems success.

中文翻译：

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开发和验证物理产品电子零售系统成功模型

该研究试图基于现有信息系统/电子商务系统成功模型和消费者行为文献来开发和验证物理产品电子零售系统成功模型。提出的网上零售成功模型描述了九个维度之间的相互关系：信息质量，系统质量，服务质量，产品质量，感知价格，感知价值，用户满意度，重用意图和电子口碑。使用偏最小二乘方法，针对研究模型对从258名有效受访者那里收集的数据进行了测试。结果表明，信息质量，系统质量，服务质量，产品质量和感知价格（即电子零售商的质量和价格属性）对感知价值和用户满意度均具有显着影响，并且感知价值通过用户满意度的中介直接或间接地显着影响重用意向和eWOM（即客户忠诚度）。这项研究的结果为电子零售系统的成功提供了一些重要的理论和实践意义。