This article aims to conceptualize experienced quality of post-acute and long-term care for older people as perceived by care recipients. An iterative literature review and consultations with stakeholders led to the development of the INDividually Experienced QUAlity of Long-term care (INDEXQUAL) framework. INDEXQUAL presents the process of an individual care experience consisting of a pre (expectations), during (experiences), and post (assessment) phase. Expectations are formed prior to an experience by personal needs, past experiences, and word-of-mouth. An experience follows, which consists of interactions between the players in the caring relationships. Lastly, this experience is assessed by addressing what happened and how it happened (perceived care services), how this influenced the care recipient's health status (perceived care outcomes), and how this made the care recipient feel (satisfaction). INDEXQUAL can serve as a framework to select or develop methods to assess experienced quality of long-term care. It can provide a framework for quality monitoring, improvement, and transparency.

中文翻译：

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从护理接受者的角度看急性后和长期护理的体验质量——一个概念框架

本文旨在概念化护理接受者所感知的老年人急性期后和长期护理的体验质量。与利益相关者的反复文献审查和协商导致了长期护理的个人体验质量 (INDEXQUAL) 框架的发展。INDEXQUAL 展示了个人护理体验的过程，包括前期（期望）、期间（体验）和后期（评估）阶段。期望是在经历之前通过个人需求、过去的经历和口耳相传而形成的。接下来是一种体验，其中包括处于关怀关系中的玩家之间的互动。最后，通过处理发生的事情和发生的方式（感知护理服务）、这如何影响护理接受者来评估这种体验。s 健康状况（感知到的护理结果），以及这如何使护理接受者感到（满意度）。INDEXQUAL 可以作为一个框架来选择或开发方法来评估长期护理的经验质量。它可以为质量监控、改进和透明度提供一个框架。