Few studies have investigated the association between noise complaints and construction noise. Reviewing complaint data could help better understand community annoyance to noise and help plan future major construction work. The aim of this study was to determine the relationship between noise complaints and noise levels, and to develop a tool to analyze the complaints lodged by citizens concerning the rehabilitation of a large road interchange construction project, namely the Turcot Project. A total of 1294 complaints were collected and transcribed by the Ministry of Transport of Quebec between January 6, 2017, and January 11, 2021. A descriptive analysis of the complaints was conducted following an inductive approach. Citizens complained mostly about noise, but also about several other aspects related to the rehabilitation work such as the desire to obtain a specific mitigation measure and dust and particle levels. The number of noise complaints was correlated with noise levels, especially for noise indicators that consider sound levels emerging from the ambient noise. When individuals complain about construction noise, their annoyance may be influenced by an accumulation or interaction with other nuisances associated with construction work. It is therefore necessary to consider all aspects of the source of the nuisance, and the characteristics of the environment and of the complainant to better understand the genesis of community noise complaints and annoyance. Our results can be used by government agencies and authorities to improve noise management during construction activities and reduce community noise complaints.

中文翻译：

---

建设大都市地区大型道路基础设施；对社区噪音投诉的分析可以告诉我们什么？

很少有研究调查噪音投诉与建筑噪音之间的关联。审查投诉数据可以帮助更好地了解社区对噪音的烦恼，并帮助规划未来的重大建设工作。本研究的目的是确定噪声投诉与噪声水平之间的关系，并开发一种工具来分析公民就大型道路立交桥建设项目（即特科特项目）的修复提出的投诉。 2017年1月6日至2021年1月11日期间，魁北克交通部共收集并记录了1294起投诉。采用归纳法对投诉进行了描述性分析。市民的抱怨主要是关于噪音，但也涉及与修复工作相关的其他几个方面，例如希望获得具体的缓解措施以及灰尘和颗粒水平。噪音投诉的数量与噪音水平相关，特别是对于考虑环境噪音产生的噪音水平的噪音指标。当个人抱怨建筑噪音时，他们的烦恼可能是受到与建筑工程相关的其他滋扰的累积或相互作用的影响。因此，有必要全面考虑滋扰来源、环境及投诉人的特征，以更好地了解社区噪音投诉和滋扰的根源。政府机构和当局可以使用我们的结果来改善施工活动期间的噪声管理并减少社区噪声投诉。