Purpose

The primary purpose of this study was to check the online information retrieval self-efficacy among library professionals in predicting the satisfaction of patrons within universities’ libraries.

Design/methodology/approach

The study was grounded on Bandura four sources of self-efficacy, encompassing mastery experience, vicarious experience, social persuasion and physiological states. To accomplish this, a meticulously designed questionnaire was administered to collect data from library professionals employed in universities libraries recognized by the Higher Education Commission in Punjab and capital city of Pakistan (Islamabad). Following by the validation of assumptions, researchers conducted a multiple linear regression test to predict the outcomes of the dependent variable by using the independents variables. Additionally, a comparative evaluation was carried out among all the independent variables to determine their respective contributions to satisfaction of library patrons.

Findings

The results emphasized the distinct and substantial significance of three variables, physiological states, social feedback and mastery experience in predicting the satisfaction of library patrons. Nevertheless, vicarious experience did not demonstrate a significant influence on the satisfaction of library patrons. Furthermore, influence of physiological states on the improvement of library patrons’ satisfaction was relatively higher compared to other three self-efficacy sources. In conclusion, research established the essential role of online information retrieval self-efficacy in enhancing the satisfaction of library patrons.

Practical implications

The findings of the study can form a solid basis for devising academic programs to train the library professionals for effective utilization of various information systems and databases. These programs play an important role in improving the self-efficacy of library professionals, ultimately refining their skills in online information retrieval.

Originality/value

In essence, this study provides insights into the factors which are pivotal in effective information searching process, ultimately leading to increase the satisfaction level of library patrons which has not been previously researched in Pakistan as well as the world context. Moreover, the study significance lies in contribute to academic discourse, its potential to transform and promote the library services and as well as empower library professionals in delivering the satisfying and efficient experience for library patrons in the current digital age.

中文翻译：

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图书馆专业人员的在线信息检索自我效能：大学图书馆顾客满意度的预测因素

目的

本研究的主要目的是检查图书馆专业人员在预测大学图书馆内顾客满意度方面的在线信息检索自我效能。

设计/方法论/途径

该研究基于班杜拉自我效能感的四种来源，包括掌握经验、替代经验、社会说服力和生理状态。为了实现这一目标，我们进行了精心设计的调查问卷，向旁遮普邦和巴基斯坦首都（伊斯兰堡）高等教育委员会认可的大学图书馆雇用的图书馆专业人员收集数据。在验证假设之后，研究人员进行了多元线性回归测试，以使用自变量预测因变量的结果。此外，对所有自变量进行了比较评估，以确定它们各自对图书馆顾客满意度的贡献。

发现

结果强调了生理状态、社会反馈和掌握经验这三个变量在预测图书馆顾客满意度方面的独特和实质性意义。然而，替代经验并没有显示出对图书馆顾客满意度的显着影响。此外，与其他三个自我效能来源相比，生理状态对图书馆顾客满意度提高的影响相对较高。总之，研究确立了在线信息检索自我效能在提高图书馆顾客满意度方面的重要作用。

实际影响

研究结果可以为制定学术计划奠定坚实的基础，以培训图书馆专业人员有效利用各种信息系统和数据库。这些计划在提高图书馆专业人员的自我效能，最终提高他们的在线信息检索技能方面发挥着重要作用。

原创性/价值

从本质上讲，这项研究提供了对有效信息搜索过程中关键因素的见解，最终提高了图书馆顾客的满意度，这在巴基斯坦以及世界范围内以前从未有过研究。此外，研究的意义在于促进学术讨论，其改变和促进图书馆服务的潜力，以及赋予图书馆专业人员在当前数字时代为图书馆顾客提供满意和高效的体验的能力。