Mobile apps have been developed to manage COVID-19 in many countries. However, for these apps to be truly effective, they need to be widely adopted by society. To date, there has been less qualitative research on user experiences and perspectives on these apps. The goal of this study was to explore how users perceive and use different features of a COVID-19 tracing app provided in Turkey. Semi-structured interviews ( n = 15) were conducted over the phone, audio recorded, and then transcribed verbatim. The transcriptions were analyzed through thematic analysis. The analysis began by categorizing each transcript at the sentence level through open codes, which then grouped into broader themes. In total, 8 male and 7 female participants from 10 different cities took part in the interviews. On average, participants were 32 years ( SD = 6.8) old, and their app usage experience was 9.8 months ( SD = 3.1). Thematic analysis revealed five key themes: long-term adoption and engagement, perception and desired features, privacy concerns, reliability, and emotional and behavioral impact. The main reasons for users to download and use the app were to check the COVID-19 density map in their region and to access personal health codes for security checks. The COVID-19 density map caused many users to change where they usually travel and shop. Most participants felt comfortable sharing their personal data to collectively manage the pandemic. The majority found the app useful, stating that the app allows them to take precautions against the virus and therefore helps them feel good emotionally. Future contact tracing apps need to provide indicators to enable users to evaluate whether app use is making a difference in the pandemic.

中文翻译：

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生活适合家：通过定性研究探索土耳其人们使用 COVID-19 追踪应用程序的体验

许多国家/地区都开发了移动应用程序来管理 COVID-19。然而，要使这些应用程序真正有效，它们需要被社会广泛采用。迄今为止，关于这些应用程序的用户体验和观点的定性研究较少。本研究的目的是探索用户如何看待和使用土耳其提供的 COVID-19 追踪应用程序的不同功能。半结构化访谈（n = 15）通过电话进行，录音，然后逐字转录。通过主题分析对转录进行分析。分析首先通过开放代码在句子级别对每个记录进行分类，然后将其分组为更广泛的主题。总共有来自 10 个不同城市的 8 名男性和 7 名女性参与者参加了访谈。参与者平均年龄为 32 岁 (SD = 6.8)，他们的应用程序使用经验为 9.8 个月 (SD = 3.1)。主题分析揭示了五个关键主题：长期采用和参与、感知和所需功能、隐私问题、可靠性以及情感和行为影响。用户下载和使用该应用程序的主要原因是查看所在地区的 COVID-19 密度图以及获取个人健康码进行安全检查。COVID-19 密度图导致许多用户改变了他们通常旅行和购物的地点。大多数参与者愿意分享他们的个人数据来共同应对这一流行病。大多数人认为该应用程序很有用，并表示该应用程序可以让他们对病毒采取预防措施，从而帮助他们情绪上感觉良好。未来的接触者追踪应用程序需要提供指标，使用户能够评估应用程序的使用是否对疫情产生了影响。