Purpose

Information technology (IT) personnels’ technical, business and behavioral skills are critical enablers for generating IT value. In an increasingly digitalized working environment where non-IT employees participate in digital innovations, a focus on IT personnels’ skills only doesn’t meet researchers’ need for a framework to study digital skills and managers’ need to address digital skills challenges across an enterprise’s workforce. Nevertheless, the digital skills topic is complicated by conceptual ambiguity and a lack of theoretically derived and empirically validated model. The purpose of this study is to address this problem.

Design/methodology/approach

Theoretically, this study draws on human capital (HC) and resource-based view (RBV) theories. Empirically, it follows mixed method combining interviews and a survey.

Findings

The digital skills construct is a multidimensional second order reflective construct. While its development is influenced by an organization’s commitment and exposure to digitalization, it influences the value organizations obtain from digitalization.

Research limitations/implications

This study conceptualizes the digital skills construct, identifying technology agnostic subdimensions that are meaningful beyond a particular digital domain [information and communication technology (ICT), information, Internet, Inter of Things (IoT)] and establishing a valid measure. Other researchers can improve both the indicators of the existing four conceptually distinct and managerially recognizable workplace digital skills dimensions as well as testing new ones.

Practical implications

Managers can use the instrument to assess the extent to which their non-IT workforces are equipped with digital skills and get strategic insights for specific interventions such as upskilling or buying in skills.

Originality/value

The main theoretical contribution of the paper is the conceptualization and validation of the digital skills construct for the non-IT workforce. Furthermore, we provide a theoretical framework to explain the factors that could influence the development of digital skills and demonstrate the impact that digital skills have on selected digitalization value indicators. This contribution provides the foundation for investigating the drivers, outcomes and the relationship of digital skills to other constructs such as digital transformation, innovation and firm performance.

中文翻译：

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对 IT 劳动力之外的数字技能进行建模：构建数字化价值的定义、衡量和影响

目的

信息技术（IT）人员的技术、业务和行为技能是创造IT价值的关键推动因素。在非IT员工参与数字化创新的日益数字化的工作环境中，仅仅关注IT人员的技能并不能满足研究者对数字技能研究框架的需求，也不能满足管理者解决整个企业数字技能挑战的需求。劳动力。然而，数字技能主题由于概念模糊和缺乏理论推导和经验验证的模型而变得复杂。本研究的目的就是解决这个问题。

设计/方法论/途径

理论上，本研究借鉴了人力资本（HC）和资源基础观（RBV）理论。根据经验，它遵循访谈和调查相结合的混合方法。

发现

数字技能构造是一个多维二阶反思构造。虽然其发展受到组织对数字化的承诺和接触的影响，但它也影响组织从数字化中获得的价值。

研究局限性/影响

这项研究概念化了数字技能的构建，确定了超出特定数字领域[信息和通信技术（ICT）、信息、互联网、物联网（IoT）]有意义的与技术无关的子维度，并建立了有效的衡量标准。其他研究人员可以改进现有四个概念上不同且管理上可识别的工作场所数字技能维度的指标，并测试新的指标。

实际影响

管理人员可以使用该工具评估其非 IT 员工具备数字技能的程度，并获得针对特定干预措施（例如技能提升或购买技能）的战略见解。

原创性/价值

本文的主要理论贡献是非 IT 劳动力数字技能构建的概念化和验证。此外，我们提供了一个理论框架来解释可能影响数字技能发展的因素，并证明数字技能对选定的数字化价值指标的影响。这一贡献为调查数字技能的驱动因素、结果以及与数字化转型、创新和公司绩效等其他结构的关系奠定了基础。