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The Circular Economy: A Transformative Service Perspective
Journal of Service Research ( IF 12.4 ) Pub Date : 2024-01-24 , DOI: 10.1177/10946705241229423
Sönnich Sönnichsen 1 , Ad de Jong 2 , Jesper Clement 2 , Roger Maull 3 , Chris Voss 4
Affiliation  

The rising awareness of climate challenges and resource constraints has strengthened interest in the circular economy (CE), characterized as an economic system aimed to minimize the depletion of the world’s natural resources through processes of value retention and value regeneration. Because CE research originated in the engineering field, studies to date have mostly focused on technical and management-related topics. However, due to increasing demands from customers, investors, governmental institutions, and regulatory bodies, companies are increasingly considering how to effectively implement the CE. Despite its increasing importance, the CE is yet an uncharted area of transformative service research (TSR), and little is known about how the CE can support change for greater well-being among individuals and collectives. To fill this research gap, we integrate notions of the CE with TSR and research on value co-creation. The purpose of this paper is to expand research on CE and services by taking a TSR perspective to delineate how value retention and regeneration processes for different levels and spheres in services can effect change for greater individual and collective well-being.

中文翻译:

循环经济:变革性的服务视角

人们对气候挑战和资源限制的认识不断增强,增强了人们对循环经济(CE)的兴趣,循环经济是一种旨在通过价值保留和价值再生过程最大限度地减少世界自然资源消耗的经济体系。由于CE研究起源于工程领域,迄今为止的研究主要集中在技术和管理相关的主题。然而,由于客户、投资者、政府机构和监管机构的需求不断增加,企业越来越多地考虑如何有效实施CE。尽管 CE 的重要性日益增加,但它仍然是变革性服务研究 (TSR) 的一个未知领域,而且人们对 CE 如何支持变革以提高个人和集体的福祉知之甚少。为了填补这一研究空白,我们将 CE 的概念与 TSR 以及价值共创的研究相结合。本文的目的是通过从 TSR 的角度来描述服务中不同层次和领域的价值保留和再生过程如何影响变革以实现更大的个人和集体福祉,从而扩大对 CE 和服务的研究。
更新日期:2024-01-24
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