Purpose

Employees may adopt deceptive knowledge hiding (DKH) due to nonworking time information and communication technology (ICT) demands. Drawing from the conservation of resources (COR) theory, this study aims to develop and test a model of deceptive knowledge hiding (DKH) due to nonworking time information and communication technology (ICT) demands.

Design/methodology/approach

In total, 300 service employees have joined the three-wave surveys. Path analysis and bootstrapping methods were used to test the theoretical model.

Findings

Results suggest that knowledge requests during nonworking time could deplete employees’ resources and increase their tendency to engage in DKH, whereas work recovery and emotional exhaustion mediate this relationship. In addition, employees’ work–family segmentation preferences (WFSP) were found to moderate the direct effects of nonworking time ICT demands on employees’ work recovery and emotional exhaustion and the indirect effects of knowledge requests after working hours on DKH through employees’ work recovery and emotional exhaustion.

Originality/value

First, the findings of this study shed light on the relationship between knowledge requests during employees’ nonworking time and knowledge hiding, suggesting that knowledge hiding could occur beyond working hours. Second, drawing on COR theory, this study explored two joint processes of resource replenishment failure and depletion and how nonworking time ICT demands trigger knowledge hiding. Third, the interaction effect of individuals’ WFSP and nonworking time factors on knowledge hiding deepens the understanding of when nonworking time ICT demands may induce knowledge hiding through various processes.

中文翻译：

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为什么员工在下班后隐藏知识？将非工作时间 ICT 需求与欺骗性知识隐藏联系起来

目的

由于非工作时间信息和通信技术 (ICT) 的需求，员工可能会采用欺骗性知识隐藏 (DKH)。本研究借鉴资源节约 (COR) 理论，旨在开发和测试由于非工作时间信息和通信技术 (ICT) 需求而产生的欺骗性知识隐藏 (DKH) 模型。

设计/方法论/途径

总共有 300 名服务员工参加了三波调查。使用路径分析和引导方法来测试理论模型。

发现

结果表明，非工作时间的知识请求可能会耗尽员工的资源并增加他们参与 DKH 的倾向，而工作恢复和情绪疲惫则调节这种关系。此外，员工的工作家庭分割偏好（WFSP）可以调节非工作时间 ICT 需求对员工工作恢复和情绪疲惫的直接影响，以及工作时间后知识请求通过员工工作恢复对 DKH 的间接影响。和情绪疲惫。

原创性/价值

首先，本研究的结果揭示了员工非工作时间的知识请求与知识隐藏之间的关系，表明知识隐藏可能发生在工作时间之外。其次，借鉴COR理论，本研究探讨了资源补充失败和枯竭的两个联合过程以及非工作时间ICT需求如何触发知识隐藏。第三，个人WFSP和非工作时间因素对知识隐藏的交互作用加深了对非工作时间ICT需求何时可能通过各种过程诱发知识隐藏的理解。