Negative events within and outside of work can disrupt coworkers' relationships, triggering a re-evaluation of relationship quality. The subjective experience of these events – which we term relationship threats – harms relationships, resulting in long-lasting negative interpersonal and organizational consequences. Coworkers' responses to a relationship threat determine whether relationships are repaired or whether the threat leads to a loss of commitment, lowered satisfaction, and increased negative affect. Because of the critical role that relationships play in organizational life, it is vital that we have a comprehensive understanding of the repair process. To date, researchers have focused on one of three repair processes: trust repair. In reconceptualizing relationship repair, we flesh out the remaining two processes: relationship work and sensemaking. Our reconceptualization balances the restorative actions that mitigate in-the-moment harm with those that sustain these benefits over time. We expand our understanding of relationship repair by highlighting the role that narrative foundations play in determining a relationships' vulnerabilities and determining effective repair processes. We highlight the importance of considering relationship threats as events embedded within a relationship's history; identify narrative foundations as a bridging mechanism between disrupted relationships and their repair; and expand our conceptualization of the processes that repair relationships.

中文翻译：

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重置关系轨迹：关系修复过程的重新概念化

工作内外的负面事件可能会破坏同事的关系，引发对关系质量的重新评估。这些事件的主观体验（我们称之为关系威胁）会损害人际关系，导致长期的负面人际和组织后果。同事对关系威胁的反应决定了关系是否得到修复，或者威胁是否导致承诺丧失、满意度降低和负面影响增加。由于关系在组织生活中发挥着至关重要的作用，因此我们对修复过程有全面的了解至关重要。迄今为止，研究人员主要关注三个修复过程之一：信任修复。在重新概念化关系修复时，我们充实了剩下的两个过程：关系工作和意义建构。我们的重新概念化平衡了减轻当前伤害的恢复性行动与长期维持这些益处的恢复性行动。我们通过强调叙事基础在确定关系的脆弱性和确定有效的修复过程中所发挥的作用来扩展我们对关系修复的理解。我们强调将关系威胁视为嵌入关系历史中的事件的重要性；将叙事基础确定为中断关系及其修复之间的桥梁机制；并扩展我们对修复关系过程的概念化。