Purpose

The current body of empirical research regarding the impact of trust in the cybersecurity commitment of institutions on digital payment usage has focused solely on a macro-level analysis, overlooking the intricate dynamics between institutions' cybersecurity commitments and the trust levels of digital payment users. In light of this limitation, this study aims to offer a more comprehensive understanding of this complex relationship.

Design/methodology/approach

A case study was conducted on digital payment users in India through the critical realist lens. To gather data, interviews and focus group discussions were conducted with digital payment users from various regions of the country.

Findings

The citizen-centric outcomes of the national cybersecurity commitment (performance and responsiveness) are the most prominent and impactful trust indicators. These outcomes play a crucial role in shaping digital payment users' perception and trust in the cybersecurity commitment of public institutions. Individuals' value positions also influence trust judgments, as it is essential to recognize the value tensions that may arise due to security implementation and their congruence with citizens' values.

Research limitations/implications

The findings of this study have significant implications for policymakers. They are potentially an artifact of the security and perception of digital payment users and the cultural uniqueness of digital payment users in India.

Originality/value

The study proposes a holistic understanding of the relationship between institutions' cybersecurity commitments and the trust levels of digital payment users. It offers a qualitative evaluation of how digital payment users perceive and construe efficient information security management implemented by public institutions.

中文翻译：

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了解通过国家网络安全承诺可信度线索在数字支付用户之间建立机构信任的过程：批判现实主义视角

目的

目前关于机构网络安全承诺信任对数字支付使用影响的实证研究仅侧重于宏观层面的分析，忽视了机构网络安全承诺与数字支付用户信任水平之间复杂的动态关系。鉴于这一局限性，本研究旨在提供对这种复杂关系的更全面的理解。

设计/方法论/途径

通过批判现实主义的视角对印度的数字支付用户进行了案例研究。为了收集数据，我们对来自全国各地的数字支付用户进行了采访和焦点小组讨论。

发现

国家网络安全承诺的以公民为中心的成果（绩效和响应能力）是最突出和最有影响力的信任指标。这些结果在塑造数字支付用户对公共机构网络安全承诺的看法和信任方面发挥着至关重要的作用。个人的价值立场也会影响信任判断，因为必须认识到由于安全实施及其与公民价值观的一致性而可能出现的价值紧张。

研究局限性/影响

这项研究的结果对政策制定者具有重大意义。它们可能是数字支付用户的安全性和感知以及印度数字支付用户的文化独特性的产物。

原创性/价值

该研究提出了对机构网络安全承诺与数字支付用户信任水平之间关系的全面理解。它对数字支付用户如何看待和解释公共机构实施的有效信息安全管理进行定性评估。