Researchers surveyed 501 Black U.S. residents to examine the impact of listening on trust, satisfaction, commitment, and attitude toward participants' hometowns. Results indicate listening plays an important role in organization-public relationship (OPR) outcomes, and that satisfaction mediates the impact of listening on city attitude and likelihood to recommend a city. Qualitative responses reveal a tenuous relationship between Black residents and local government. Listening should be prioritized in future OPR scholarship and city government communicators’ practice.

中文翻译：

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“目前还好”：倾听在黑人居民与地方政府的关系中发挥着重要作用

研究人员对 501 名美国黑人居民进行了调查，研究倾听对参与者家乡的信任、满意度、承诺和态度的影响。结果表明，倾听在组织公共关系 (OPR) 的结果中发挥着重要作用，而满意度会调节倾听对城市态度和推荐城市的可能性的影响。定性回应揭示了黑人居民与地方政府之间的脆弱关系。未来的 OPR 学术和市政府传播者实践中应优先考虑倾听。