Purpose

This study aims to discuss the case of the Università degli studi di Milano in the context of the COVID-19 pandemic as a point of departure for a new concept of digital library that is closer to users and publishers.

Design/methodology/approach

In this case study, processes and statistical data related to the library system and its usage and digitization at the Università degli studi di Milano during and immediately after the COVID-19 pandemic were analyzed with focus on users’ behavior regarding access to and usage of digital library. The outcome of the innovative measures implemented by the university was analyzed, including the procedures for purchasing bibliographic material, the organization of work in libraries, the management system of bibliographic resources and their monitoring, teaching, communication and the organization of knowledge in general.

Findings

The library system of the Università degli studi di Milano has responded effectively and efficiently to the pandemic crisis by creating a collaborative network with publishers, teachers and students. The awareness of the central role of the Digital Library as the primary place for accessing content, an environment of carefully curated resources and a place for individual and collaborative studies to support learning has increased.

Originality/value

This analysis charters the effects of the lockdown, which has accelerated digital transformation and created an innovative model of academic libraries more connected to community goals. This study points toward the good practices resulting from the COVID-19 experience: closer relationship between users and publishers, change in organizational flow and the relevance of communication in creating a closer connection with users.

中文翻译：

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米兰大学数字图书馆如何应对 COVID-19 危机：案例研究

目的

本研究旨在讨论 COVID-19 大流行背景下米兰大学的案例，以此为出发点提出更贴近用户和出版商的数字图书馆新概念。

设计/方法论/途径

在本案例研究中，分析了 COVID-19 大流行期间和之后米兰大学图书馆系统及其使用和数字化相关的流程和统计数据，重点关注用户访问和使用数字图书馆的行为图书馆。分析了大学实施的创新措施的成果，包括购买书目资料的程序、图书馆的工作组织、书目资源管理系统及其监测、教学、交流和一般知识的组织。

发现

米兰大学图书馆系统通过与出版商、教师和学生建立协作网络，有效应对了疫情危机。人们越来越认识到数字图书馆作为获取内容的主要场所、精心策划的资源环境以及支持学习的个人和协作研究场所的核心作用。

原创性/价值

该分析阐述了封锁的影响，它加速了数字化转型，并创建了一种与社区目标更加相关的学术图书馆创新模式。这项研究指出了 COVID-19 经历带来的良好实践：用户和发布商之间更紧密的关系、组织流程的变化以及沟通在与用户建立更紧密联系方面的相关性。