Purpose

The purpose of this paper is to assess the information quality of e-government websites by university-education citizens of Bangladesh. It also investigated citizens' demographic and Internet related variables associated with perceived information quality ratings and the validity of the underlying factor structure of information quality dimensions.

Design/methodology/approach

An online survey was conducted to assess information quality of e-government websites among a sample of university-educated citizens in Bangladesh. Descriptive statistics were obtained to examine respondents' ratings on information quality of these websites on a five-point Likert scale. A multiple linear regression model was applied to determine the effect of demographic and Internet use variables associated with information quality ratings on e-government websites. Finally, a confirmatory factor analysis (CFA) was performed to determine the underlying factor structure of information quality dimensions.

Findings

The findings revealed that the ratings on most information quality items were close to 4.00 on a five-point scale, indicating a generally high information quality of Bangladesh e-government websites. Out of 20 information quality dimensions, value-added and authority were the two top-rated information quality dimensions while security, completeness, reliability, advertisement, relevance and ease of use were the least rated dimensions. The results of multiple regression suggested that gender, age and the device used for accessing the Internet were significantly associated with information quality of e-government websites. The CFA results indicated that information quality dimensions corroborate the factor structure of information quality dimensions used in earlier studies, although the model fit statistics were not fully validated.

Research limitations/implications

The focus of this study was confined to university-educated citizens in Bangladesh. Therefore, the results of this study may not be generalized to other demographic groups in Bangladesh or elsewhere.

Practical implications

This paper can provide guidelines for developing high-quality, informative and citizen-centric e-government websites and suggest ways on how these websites can be evaluated for information quality.

Originality/value

This study is the first to examine the information quality of e-government websites from the citizens' perspective in Bangladesh. The findings of this paper can assist responsible government agencies in making the websites more informative and useful for a diverse group of users.

中文翻译：

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评估孟加拉国电子政务网站的信息质量

目的

本文的目的是评估孟加拉国大学教育公民的电子政务网站的信息质量。它还调查了与感知信息质量评级相关的公民人口统计和互联网相关变量以及信息质量维度的基本因素结构的有效性。

设计/方法论/途径

进行了一项在线调查，以评估孟加拉国受过大学教育的公民样本中电子政务网站的信息质量。我们获得了描述性统计数据，以检查受访者对这些网站信息质量的评分，采用李克特五点量表。应用多元线性回归模型来确定人口统计和互联网使用变量与电子政务网站信息质量评级相关的影响。最后，进行验证性因子分析（CFA）以确定信息质量维度的潜在因子结构。

发现

调查结果显示，大多数信息质量项目的评分接近 4.00（五分制），表明孟加拉国电子政务网站的信息质量普遍较高。在20个信息质量维度中，附加值和权威性是评分最高的两个信息质量维度，而安全性、完整性、可靠性、广告性、相关性和易用性是评分最低的维度。多元回归结果表明，性别、年龄、上网设备与电子政务网站信息质量显着相关。CFA 结果表明，信息质量维度证实了早期研究中使用的信息质量维度的因子结构，尽管模型拟合统计数据尚未完全验证。

研究局限性/影响

这项研究的重点仅限于孟加拉国受过大学教育的公民。因此，这项研究的结果可能无法推广到孟加拉国或其他地方的其他人口群体。

实际影响

本文可以为开发高质量、信息丰富且以公民为中心的电子政务网站提供指导，并就如何评估这些网站的信息质量提出建议。

原创性/价值

本研究首次从孟加拉国公民的角度审视电子政务网站的信息质量。本文的研究结果可以帮助负责任的政府机构使网站的信息更丰富，对不同的用户群体更有用。