Existing literature has focused on the influence of organizational settings on volunteers’ intention to remain but failed to explore the effects of external feedback. From an integrated perspective of task design and feedback, this study, based on the affective events theory, explored the influencing mechanism of illegitimate tasks, recipients’ feedback, and emotional exhaustion on volunteers’ intention to remain. This study collected 649 cases from poverty alleviation volunteers. Results showed that illegitimate tasks have had a negative impact on their intention to remain with emotional exhaustion taking a certain mediating effect. It has also been noted that the moderating effect of recipients’ feedback is significant, which can alleviate the negative impact of emotional exhaustion on the intention to remain. This study indicated the positive effects of positive and negative feedback, enriched the research on the influencing factors of volunteers’ intention to remain, and provided suggestions for organizations to retain volunteers from an integrated perspective of task design and feedback.

现有文献侧重于组织环境对志愿者留下意愿的影响，但未能探讨外部反馈的影响。本研究基于情感事件理论，从任务设计与反馈的整合视角，探讨不正当任务、接受者反馈、情绪耗竭对志愿者留下意愿的影响机制。本研究收集了 649 名扶贫志愿者的个案。结果表明，非法任务对他们的留任意向有负面影响，情绪耗竭具有一定的中介作用。也有人注意到接受者反馈的调节作用显着，可以减轻情绪耗竭对留下意愿的负面影响。