The increase of immigrant employees in services has made intercultural service encounters a commonplace phenomenon. In these encounters, customers frequently use service employees’ accent to infer ...

中文翻译：

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员工口音对客户参与服务的影响

服务业移民雇员的增加使跨文化服务遭遇成为司空见惯的现象。在这些遭遇中，顾客经常通过服务人员的口音来推断……