ABSTRACT

In today’s digital era, the paradoxical leadership (PXL) style is in vogue due to its ability to drive employee behavior within an organization. Drawing on the leader-member exchange and social exchange theories, this study investigates the link between PXL with work engagement (ENG) and employee voice behavior (EVB) by means of perceived organizational support (POS). The current study also explores work environment (ENV) in the hotel setting as a moderator. Simple random sampling has been used to gather data from 493 employees working in five-star hotels in Sharm El-Sheikh. The partial least square (PLS)-structural equation modeling (SEM) analysis revealed that POS partially mediated the association of POS with ENG and EVB. Moreover, ENV helped strengthen the positive effects of POS on both ENG and EVB. The study concludes with beneficial contributions for researchers and practitioners in the context of hotel management.

摘要

在当今的数字时代，矛盾领导力 (PXL) 风格因其在组织内推动员工行为的能力而变得流行。本研究借鉴领导者-成员交换和社会交换理论，通过感知组织支持 (POS) 调查 PXL 与工作投入 (ENG) 和员工声音行为 (EVB) 之间的联系。当前的研究还探讨了酒店环境中的工作环境（ENV）作为调节因素。采用简单随机抽样的方式收集了在沙姆沙伊赫五星级酒店工作的 493 名员工的数据。偏最小二乘 (PLS)-结构方程模型 (SEM) 分析表明，POS 部分介导了 POS 与 ENG 和 EVB 的关联。此外，ENV 还有助于增强 POS 对 ENG 和 EVB 的积极影响。