Improving transport accessibility for people with disabilities (PWD) is crucial, given that this group is more likely to encounter transport-related exclusion (Lucas, 2012). Previous studies have shown that PWD experience numerous difficulties when travelling by public/para-transit (Bezyak et al., 2017; Park et al., 2022). If public transit services and policies are not improved to remove barriers for PWD, they will continue to experience limited access.

Although PWD experience public transport-related inequities and exclusions, little is known about their travel patterns, possibly because their presence and diversity are often overlooked in transport research and travel surveys, and by planning practitioners (Oliver, 2013).

This study investigates how PWD use accessible taxis in Toronto, Canada. Using spatial–temporal analyses and a multilevel regression model, we engage three research questions: (1) When and where are accessible taxi trips occurring in Toronto? (2) What are the primary trip purposes? And, (3) what factors influence the wait and in-vehicle times? Study data comes from a fully accessible taxi brokerage. The dataset includes roughly-one million accessible taxi trips from June 2018 to June 2021.

The results show that the primary trip purpose of PWD is home-based health-related service i.e., the riders are travelling from home to health services or vice versa. Temporal aspects of trips (i.e., departure time, day of the week, and season) influence wait and in-vehicle times. Neighbourhood-level factors, such as population density, health service density, and rate of visible minorities have significant effects on in-vehicle times.

These findings contribute to current academic debates on accessibility, equity, and inclusion issues as they relate to disability. Findings may also affect the lives of PWD by informing their advocacy efforts and helping accessible taxi service providers advance much-needed policy dialogue and service improvements.

改善残疾人 (PWD) 的交通便利性至关重要，因为该群体更有可能遭遇与交通相关的排斥（Lucas，2012 年）。先前的研究表明，残疾人在乘坐公共/辅助交通工具出行时会遇到许多困难（Bezyak 等人，2017 年；Park 等人，2022 年）。如果不改善公共交通服务和政策以消除残障人士的障碍，他们将继续受到限制。

尽管残疾人士经历了与公共交通相关的不平等和排斥，但人们对他们的出行方式知之甚少，这可能是因为他们的存在和多样性在交通研究和旅行调查中以及规划从业者中经常被忽视（Oliver，2013 年）。

本研究调查 PWD 如何在加拿大多伦多使用无障碍出租车。使用时空分析和多层次回归模型，我们提出了三个研究问题：(1) 多伦多何时何地发生无障碍出租车出行？(2) 旅行的主要目的是什么？以及，(3) 哪些因素会影响等待时间和在车时间？研究数据来自完全可访问的出租车经纪公司。该数据集包括从 2018 年 6 月到 2021 年 6 月大约 100 万次无障碍出租车出行。

结果表明，PWD 的主要出行目的是基于家庭的健康相关服务，即乘客从家前往医疗服务，反之亦然。旅行的时间方面（即出发时间、星期几和季节）会影响等待时间和车内时间。社区层面的因素，例如人口密度、医疗服务密度和可见少数族裔比例，对在车时间有显着影响。

这些发现有助于当前关于可访问性、公平性和包容性问题的学术辩论，因为它们与残疾有关。调查结果还可能通过告知他们的宣传工作并帮助无障碍出租车服务提供商推进急需的政策对话和服务改进来影响残疾人的生活。