Purpose

This study aims to investigate the significant role of restaurant employees’ relational resources to promote thriving at work. The mediating effect of heedful relating was focused on as an underlying mechanism. This study also investigated the moderating effect of employees’ perceived COVID-19 impact on the hypothesized relationships.

Design/methodology/approach

The research model was tested with frontline restaurant employees working in full-service restaurants using the convenience sampling method. A self-administered questionnaire was used for an online survey. A total of 361 responses were analyzed with structural equation modeling, bootstrapping analysis and multi-group analysis.

Findings

The results showed the significant relationships not only between relational resources and thriving at work but also between relational resources and heedful relating. Heedful relating was significantly associated with thriving at work. The significant mediating effect of heedful relating was supported. The moderating effect of the perceived COVID-19 impact on the association between leader–member exchange and thriving was significant.

Research limitations/implications

Employees’ relational resources at work leads to thriving at work both directly and indirectly through the impact of heedful relating. The findings contributed to the literature on human resource management and hospitality. Moreover, the study presented implications for the restaurant industry to promote employees’ self-adaptation and development in a post-pandemic era.

Originality/value

With the study findings, the importance of relational aspects to foster restaurant employees’ thriving at work could be highlighted which reflects the unique nature of the restaurant industry.

中文翻译：

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促进餐厅员工在工作中蓬勃发展的关系资源

目的

本研究旨在调查餐厅员工的关系资源对促进工作成功的重要作用。谨慎关联的中介作用被视为一种潜在机制。本研究还调查了员工感知到的 COVID-19 影响对假设关系的调节作用。

设计/方法论/途径

该研究模型使用便利抽样方法对在全方位服务餐厅工作的一线餐厅员工进行了测试。采用自填式问卷进行在线调查。通过结构方程建模、自举分析和多组分析，总共分析了 361 个响应。

发现

结果表明，关系资源不仅与工作中的成功之间存在显着关系，而且关系资源与谨慎的关系之间也存在显着关系。谨慎的人际关系与工作中的成功密切相关。谨慎关联的显着中介作用得到了支持。COVID-19 的感知影响对领导者与成员之间的交流与繁荣之间的关联具有显着的调节作用。

研究局限性/影响

员工在工作中的关系资源通过谨慎的关系直接和间接地导致工作中的蓬勃发展。这些发现为人力资源管理和酒店业的文献做出了贡献。此外，该研究还为后疫情时代餐饮业促进员工自我适应和发展提出了启示。

原创性/价值

根据研究结果，可以强调关系方面对于促进餐厅员工在工作中蓬勃发展的重要性，这反映了餐饮业的独特性质。