This paper builds on recent corporate social responsibility (CSR) literature and on stakeholder theory. Our aim is to analyze the direct and indirect effects of employee-oriented CSR on hotel workers' quality of life (QoL). Based on survey collected from a sample of hotel employees in the Canary Islands (Spain), relationships were empirically examined through partial least square structural equation modeling (PLS-SEM). This study confirms that workers' perceptions of employee-oriented CSR positively and directly enhance their QoL. We found indirect positive effects through several mediators. Our results highlight the key role of working conditions, task significance, turnover intentions, and intrinsic quality on the relationship between employee-oriented CSR and QoL. Moreover, hotel service quality level is an antecedent of employee-oriented CSR. These findings advance the literature on CSR and reveal important managerial implications, especially in a post-pandemic scenario in which workers’ overall QoL is essential to ensure no one is left behind.

本文以最近的企业社会责任 (CSR) 文献和利益相关者理论为基础。我们的目的是分析以员工为导向的企业社会责任对酒店员工生活质量 (QoL) 的直接和间接影响。根据从加那利群岛（西班牙）的酒店员工样本中收集的调查，通过偏最小二乘结构方程模型 (PLS-SEM) 对关系进行了实证检验。这项研究证实，工人对以员工为导向的企业社会责任的看法积极并直接地提高了他们的生活质量。我们通过几个中介发现了间接的积极影响。我们的结果强调了工作条件、任务重要性、离职意向和内在质量对以员工为导向的企业社会责任与生活质量之间关系的关键作用。而且，酒店服务质量水平是以员工为本的企业社会责任的前提。这些发现推进了关于企业社会责任的文献，并揭示了重要的管理意义，尤其是在大流行后的情况下，在这种情况下，工人的整体生活质量对于确保不让任何人掉队至关重要。