Service encounters nowadays are increasingly characterized by customer-to-customer (C2C) interactions where customers regularly become targets of other customers’ misbehavior. Although previous res...

中文翻译：

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阻止传播：责备归因如何导致客户对客户的不当行为蔓延以及一线员工可以采取哪些措施来遏制它

当今的服务遭遇越来越多地以客户对客户 (C2C) 交互为特征，客户经常成为其他客户不当行为的目标。虽然之前的研...