Purpose

Understanding the outcomes of co-creation (CC) in healthcare is increasingly gaining multidisciplinary scientific interest. Although more and more service management scholars have pointed out the benefits of cross-fertilization between the various research fields, the literature on this topic is still scattered and poorly integrated. This study aims to summarize and integrate multiple strands of extant knowledge CC by identifying the outcomes of health CC and the determinants of these outcomes and their relationships.

Design/methodology/approach

A structured literature review was conducted per PRISMA guidelines. A total of 4,189 records were retrieved from the six databases; 1,983 articles were screened, with 161 included in the qualitative thematic analysis.

Findings

This study advances a comprehensive framework for healthcare CC based on a thorough analysis of the outcomes and their determinants, that is, antecedents, management activities and institutional context. Extant research rarely evaluates outcomes from a multidimensional and systemic perspective. Less attention has been paid to the relationship among the CC process elements.

Research limitations/implications

This study offers an agenda to guide future studies on healthcare CC. Highlighting some areas of integration among different disciplines further advances service literature.

Practical implications

The framework offers an operational guide to better shape managerial endeavors to facilitate CC, provide direction and assess multiple outcomes.

Originality/value

This is the first extensive attempt to synthesize and integrate multidisciplinary knowledge on CC outcomes in healthcare settings by adopting a systematic perspective on the overall process.

中文翻译：

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医疗保健领域的共同创造：构建结果及其决定因素

目的

了解医疗保健领域共同创造 (CC) 的成果越来越受到多学科科学界的关注。尽管越来越多的服务管理学者指出了各个研究领域之间交叉施肥的好处，但关于这一主题的文献仍然零散且缺乏整合性。本研究旨在通过确定健康 CC 的结果以及这些结果及其关系的决定因素来总结和整合多条现存知识 CC。

设计/方法/途径

根据 PRISMA 指南进行了结构化文献综述。从六个数据库中检索到总共 4,189 条记录；筛选了 1,983 篇文章，其中 161 篇被纳入定性主题分析。

发现

本研究基于对结果及其决定因素（即前因、管理活动和机构背景）的全面分析，提出了一个全面的医疗保健 CC 框架。现有研究很少从多维和系统的角度评估结果。较少关注 CC 过程元素之间的关系。

研究局限性/影响

本研究提供了一个议程来指导未来关于医疗保健 CC 的研究。强调不同学科之间的一些整合领域进一步推进了服务文学。

实际影响

该框架提供了一个操作指南，以更好地塑造管理工作，以促进 CC、提供方向和评估多种结果。

原创性/价值

这是第一次广泛尝试通过对整个过程采用系统的观点来综合和整合关于医疗机构 CC 结果的多学科知识。