The machine tool industry plays a major role in the execution of high-quality and efficient complex manufacturing processes. The adoption of digital technologies can transform production systems into more connected, adaptive, efficient, and potentially sustainable systems. A key enabler of this transformation is servitization, a business model that builds on digitalization and data capture to deliver value through services. Digital services for machine tools typically use data obtained through highly connected manufacturing environments, providing visibility of complex lifecycles, and enabling better decision-making. However, an understanding of digital servitization to support the machine tools industry is still emerging and for most industrial actors the potential risks are unclear. The findings of this study describe potential applications of digital servitization in the machine tool industry, synthesize the identified risks from practitioners’ perspectives, and provide mitigation and contingency activities. This study contributes to bridging the gap between theory and practice by clarifying companies’ needed considerations before implementing digital services in the machine tool industry.

机床行业在执行高质量、高效的复杂制造过程中发挥着重要作用。采用数字技术可以将生产系统转变为连接性更强、适应性更强、效率更高且具有潜在可持续性的系统。这种转变的一个关键推动因素是服务化，这是一种建立在数字化和数据捕获基础上以通过服务提供价值的商业模式。机床数字服务通常使用通过高度互联的制造环境获得的数据，提供复杂生命周期的可见性，并支持更好的决策制定。然而，对支持机床行业的数字服务化的理解仍在不断涌现，对于大多数行业参与者而言，潜在风险尚不清楚。本研究的结果描述了数字服务化在机床行业的潜在应用，从从业者的角度综合了已识别的风险，并提供了缓解和应急活动。本研究通过阐明公司在机床行业实施数字服务之前需要考虑的事项，有助于弥合理论与实践之间的差距。