This paper presents a new perspective on person-centred care, examining the role hospitality plays in palliative care. Despite a burgeoning, clinically derived and focused evidence-base, the constituent parts of person-centred care in this service ecosystem are not fully understood. An assessment of hospitality and healthcare literature concludes that the contribution of hospitality services to palliative care are seldom appreciated. Systematic stories (n = 239) collected from patients, families, and the bereaved accessed via five hospices, a hospital-based Palliative Care Unit, and a general hospital, geographically dispersed around the UK, are examined through the application of a storytelling tool designed to capture the transitional nature of service experiences. Hospitality services are found to play a profound role in care at this lifestage. They are integral to a person-centred care model which ascends through knowledge, emotions, amenities, social, and holistic steps over time. Research limitations and opportunities for future research are detailed.

本文提出了以人为本的护理的新视角，审视了好客在姑息治疗中的作用。尽管有一个新兴的、临床衍生的和集中的证据基础，但这个服务生态系统中以人为本的护理的组成部分还没有被完全理解。对酒店和医疗保健文献的评估得出结论，酒店服务对姑息治疗的贡献很少受到赞赏。系统的故事 (n = 239) 从患者、家庭和丧亲者那里收集，这些故事是通过五个临终关怀医院、一家医院姑息治疗室和一家综合医院访问的，这些医院在地理位置上分散在英国各地，通过应用设计的讲故事工具进行检查捕捉服务体验的过渡性。发现酒店服务在这个生命阶段的护理中发挥着深远的作用。它们是以人为本的护理模式不可或缺的一部分，随着时间的推移，该模式通过知识、情感、便利设施、社交和整体步骤提升。详细说明了未来研究的研究局限性和机会。