Purpose

Multi-criteria decision-making (MCDM) techniques are decision support systems that provide systematic approaches to solve hospitality and tourism (H&T) problems while minimizing the risk of failure. However, less is known about the application of MCDM techniques in H&T research. This study aims to systematically assess the use of MCDM techniques in H&T research to classify its current application and determine its application potential for H&T research.

Design/methodology/approach

This study used bibliometric analysis to examine all published MCDM studies focused on H&T industries, since 1997. In addition, topic modelling was used to discover key concepts. Finally, top cited studies in terms of total citations per year and total citations were qualitatively reviewed for more insights.

Findings

The findings revealed an ongoing interest in applying MCDM techniques in H&T research. Specifically, the extension of fuzzy theory in MCDM techniques is burgeoning among H&T researchers. However, a certain number of MCDM techniques seem to be ignored in this field with a repetitive application of MCDM techniques in particular areas.

Research limitations/implications

The data for the current research was solely retrieved from Scopus and other databases were not included. Therefore, future research is called for to re-examine the study by considering data from various databases.

Originality/value

This study contributes to extant H&T literature by identifying the most prolific and influential countries, journals, publications and trends by applying MCDM techniques in H&T research, and elucidating the implications and characteristics of MCDM techniques in H&T research.

中文翻译：

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评估多标准决策技术在酒店和旅游研究中的应用：一项文献计量学研究

目的

多标准决策 (MCDM) 技术是决策支持系统，它提供系统的方法来解决酒店和旅游 (H&T) 问题，同时最大限度地降低失败风险。然而，关于 MCDM 技术在 H&T 研究中的应用知之甚少。本研究旨在系统地评估 MCDM 技术在 H&T 研究中的使用，以对其当前应用进行分类并确定其在 H&T 研究中的应用潜力。

设计/方法/途径

本研究使用文献计量分析来检查自 1997 年以来所有已发表的专注于 H&T 行业的 MCDM 研究。此外，主题建模用于发现关键概念。最后，根据每年的总引用次数和总引用次数对引用最多的研究进行了定性审查，以获得更多见解。

发现

调查结果表明，人们对在 H&T 研究中应用 MCDM 技术有着持续的兴趣。具体来说，模糊理论在 MCDM 技术中的扩展在 H&T 研究人员中正在蓬勃发展。然而，该领域似乎忽略了一定数量的 MCDM 技术，在特定领域重复应用 MCDM 技术。

研究局限性/影响

当前研究的数据仅从 Scopus 检索，未包括其他数据库。因此，未来的研究需要通过考虑来自各种数据库的数据来重新检查该研究。

原创性/价值

本研究通过在 H&T 研究中应用 MCDM 技术确定最多产和最具影响力的国家、期刊、出版物和趋势，并阐明 MCDM 技术在 H&T 研究中的意义和特征，从而为现有的 H&T 文献做出贡献。