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A bibliometric review on knowledge management in tourism and hospitality: past, present and future trends
International Journal of Contemporary Hospitality Management ( IF 9.1 ) Pub Date : 2022-12-29 , DOI: 10.1108/ijchm-03-2022-0381
Muhammad Ashraf Fauzi

Purpose

The purpose of this study is to review the plethora of studies on knowledge management (KM) in the hospitality and tourism. The purposes of this paper through a bibliometric analysis via the VOSviewer tool are to analyze the current research stream and to assess emerging trends in KM in the tourism and hospitality field.

Design/methodology/approach

A total of 1,732 publications with 65,150 cited references were retrieved from the Web of Science to uncover the structure and intellectual base of studies in tourism with a KM perspective. Three bibliometric analyses were performed using VOSviewer software (citation, co-citation and co-occurrence of keywords); this study aims to uncover the knowledge structure of the past, current and future trends based on the bibliographic database by assessing the most influential past publication; determining the structure of the co-cited publications; and evaluating emerging trends for future studies.

Findings

This study produced two ground-breaking research streams inductively evaluated from the three bibliometric analyses: KM and digital technology; and innovation in tourism. Furthermore, the pressing issue of sustainability in tourism from the perspective of KM would be a crucial aspect in the tourism field. These streams would provide fundamental knowledge-based and further enhance the assimilation of KM within the tourism sector. The outcome would facilitate future scholars to link important tourism topics to benefit the tourism industry facing a competitive and challenging business environment.

Research limitations/implications

This study contributes to the current theoretical understanding through thematic knowledge mapping of KM and the tourism and hospitality field.

Originality/value

To the best of the author’s knowledge, this study is the first to apply bibliometric analysis to the tourism and KM field by providing a basis for the most significant issue in tourism and the essence of emerging topics and trends.



中文翻译:

旅游和酒店业知识管理的文献计量学回顾:过去、现在和未来趋势

目的

本研究的目的是回顾关于酒店和旅游业知识管理 (KM) 的大量研究。本文的目的是通过 VOSviewer 工具进行文献计量分析,以分析当前的研究流并评估旅游和酒店领域知识管理的新兴趋势。

设计/方法/途径

从 Web of Science 中检索到总共 1,732 篇出版物和 65,150 篇被引用的参考文献,以从知识管理的角度揭示旅游研究的结构和知识基础。使用 VOSviewer 软件进行了三项文献计量分析(关键词的引用、共引和共现);本研究旨在通过评估最具影响力的过去出版物,揭示基于书目数据库的过去、现在和未来趋势的知识结构;确定共同被引出版物的结构;并评估未来研究的新趋势。

发现

这项研究产生了两个突破性的研究流,从三个文献计量分析中归纳评估:知识管理和数字技术;和旅游创新。此外,从知识管理的角度来看,旅游业可持续性的紧迫问题将成为旅游领域的一个重要方面。这些流将提供基于基础知识的知识,并进一步加强旅游部门对知识管理的吸收。结果将有助于未来的学者将重要的旅游主题联系起来,以使面临竞争和挑战的商业环境的旅游业受益。

研究局限性/影响

本研究通过 KM 和旅游与酒店领域的专题知识映射,有助于当前的理论理解。

原创性/价值

据作者所知,本研究首次将文献计量分析应用于旅游和知识管理领域,为旅游中最重要的问题以及新兴主题和趋势的本质提供了基础。

更新日期:2022-12-29
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