Purpose

The purpose of this study is to review the plethora of studies on knowledge management (KM) in the hospitality and tourism. The purposes of this paper through a bibliometric analysis via the VOSviewer tool are to analyze the current research stream and to assess emerging trends in KM in the tourism and hospitality field.

Design/methodology/approach

A total of 1,732 publications with 65,150 cited references were retrieved from the Web of Science to uncover the structure and intellectual base of studies in tourism with a KM perspective. Three bibliometric analyses were performed using VOSviewer software (citation, co-citation and co-occurrence of keywords); this study aims to uncover the knowledge structure of the past, current and future trends based on the bibliographic database by assessing the most influential past publication; determining the structure of the co-cited publications; and evaluating emerging trends for future studies.

Findings

This study produced two ground-breaking research streams inductively evaluated from the three bibliometric analyses: KM and digital technology; and innovation in tourism. Furthermore, the pressing issue of sustainability in tourism from the perspective of KM would be a crucial aspect in the tourism field. These streams would provide fundamental knowledge-based and further enhance the assimilation of KM within the tourism sector. The outcome would facilitate future scholars to link important tourism topics to benefit the tourism industry facing a competitive and challenging business environment.

Research limitations/implications

This study contributes to the current theoretical understanding through thematic knowledge mapping of KM and the tourism and hospitality field.

Originality/value

To the best of the author’s knowledge, this study is the first to apply bibliometric analysis to the tourism and KM field by providing a basis for the most significant issue in tourism and the essence of emerging topics and trends.

中文翻译：

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旅游和酒店业知识管理的文献计量学回顾：过去、现在和未来趋势

目的

本研究的目的是回顾关于酒店和旅游业知识管理 (KM) 的大量研究。本文的目的是通过 VOSviewer 工具进行文献计量分析，以分析当前的研究流并评估旅游和酒店领域知识管理的新兴趋势。

设计/方法/途径

从 Web of Science 中检索到总共 1,732 篇出版物和 65,150 篇被引用的参考文献，以从知识管理的角度揭示旅游研究的结构和知识基础。使用 VOSviewer 软件进行了三项文献计量分析（关键词的引用、共引和共现）；本研究旨在通过评估最具影响力的过去出版物，揭示基于书目数据库的过去、现在和未来趋势的知识结构；确定共同被引出版物的结构；并评估未来研究的新趋势。

发现

这项研究产生了两个突破性的研究流，从三个文献计量分析中归纳评估：知识管理和数字技术；和旅游创新。此外，从知识管理的角度来看，旅游业可持续性的紧迫问题将成为旅游领域的一个重要方面。这些流将提供基于基础知识的知识，并进一步加强旅游部门对知识管理的吸收。结果将有助于未来的学者将重要的旅游主题联系起来，以使面临竞争和挑战的商业环境的旅游业受益。

研究局限性/影响

本研究通过 KM 和旅游与酒店领域的专题知识映射，有助于当前的理论理解。

原创性/价值

据作者所知，本研究首次将文献计量分析应用于旅游和知识管理领域，为旅游中最重要的问题以及新兴主题和趋势的本质提供了基础。