Purpose

The study aims to identify the central paradoxical tensions existing in developing resilience in organisations. The main thrust of this study is to develop a thorough understanding of diverse conflicting tensions in building resilience and develop the possible strategies to surmount these tensions.

Design/methodology/approach

Using the case study approach, the study applied theory-elaboration strategy as this study is based on well-established literature from both digitalisation and resilience. The study uses the paradox theory lens in a case study to reconcile both theories with contextual idiosyncrasies.

Findings

The paradox theory lens provides perspectives to understand tensions during resilience development and the role of digital transformation in this process. It assesses the potential solutions for surmounting tensions in resilient operations. The mapping of workable solutions with different paradoxes and propositions has been proposed for future empirical research.

Research limitations/implications

The study suggests that practitioners should not consider resilience and sustainability as mutually exclusive; instead, managers must embrace ongoing tensions to bring solutions to address these two essential organisational priorities.

Originality/value

To the best of the authors' knowledge, this is the first empirical study that applies paradox theory to understand how an organisation can build resilience while confronting several paradoxes. The study findings support that resilience practices can move in tandem with environmental sustainability goals rather than being usually mutually exclusive.

中文翻译：

---

管理弹性发展中的紧张局势：关于数字化转型作用的悖论理论视角

目的

该研究旨在确定在发展组织的弹性过程中存在的主要矛盾张力。本研究的主要目的是深入了解在建立复原力方面的各种相互冲突的紧张局势，并制定可能的策略来克服这些紧张局势。

设计/方法/途径

使用案例研究方法，该研究应用了理论阐述策略，因为本研究基于数字化和弹性方面的成熟文献。该研究在案例研究中使用悖论理论镜头来调和两种理论与背景特质。

发现

悖论理论镜头提供了理解弹性发展过程中的紧张局势以及数字化转型在此过程中的作用的视角。它评估了在弹性运营中克服紧张局势的潜在解决方案。已经为未来的实证研究提出了具有不同悖论和命题的可行解决方案的映射。

研究局限性/影响

该研究表明，从业者不应将复原力和可持续性视为相互排斥的；相反，管理人员必须接受持续的紧张局势，以提出解决方案来解决这两个基本的组织优先事项。

原创性/价值

据作者所知，这是第一个应用悖论理论来理解组织如何在面对多个悖论时建立弹性的实证研究。研究结果支持弹性实践可以与环境可持续性目标同步进行，而不是通常相互排斥。